Homebuyers Centre Victoria is offering a $100 Kmart voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.

  • 1 review
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Aug 2019

First homebuyers

4 out of 5, reviewed on Dec 14, 2018

My husband and I are so happy to be building our first home through Homebuyers. We meet the lovely Kimberley Van Yzerloo at your head office she explained everything to us in terms that we could understand and helped us with everything. Kimberley helped us pick the colours and explained what was an upgrade and not. We were able to stay within our budget and we are very excited to get things moving.Thank you.

1 person found this helpful, do you? Yes

  • 1 review
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Dec 2019

incredible service!

5 out of 5, reviewed on Dec 11, 2018

Ian from the home buyers centre made my experience of purchasing my first home so easy! For something that could be very scary at the start, Ian gained a lot of trust from me and made purchasing my first home super exciting. I felt he really put my situation first and did the best he could to make sure I was able to reach my goal. i would definitely recommend Ian to people who are looking to purchase there first home!

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Victoria Official

Congratulations on deciding to purchase your first home! And we couldn't be happier that you have chosen us as your builders. Deciding to buy your first home can be such a daunting experience and h... read more »

Melbourne

  • 1 review
  • 1 helpful vote
Private message

Verified Customer Construction End Date: May 2018

Very happy with the new house.

4 out of 5, reviewed on Dec 10, 2018

The overall experience till handover was great, the staff in the back office in all departments throughout the process really did provide good customer service as they were well informed, supportive and delivered what was promised. The site supervisor was not a great communicator but did deliver the house in an acceptable timeframe and overall quality of the build was acceptable. At final inspection we highlighted about 9 minor issues with stuff like missing grout in some titles, missing toilet roll holder, holes in bathroom wall and eves with missing paint, the site supervisor took longer then expected to resolve them problems but the end result is we are very happy with the house and the value for money they provided.

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Victoria Official

Thank you for sharing an honest review Wayne, we'll continue to stay in touch with you and we really appreciate your feedback. Great to know that you found the home good value and that everything h... read more »

GARFIELD

  • 1 review
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Nov 2018

Building our house was a great experience.

5 out of 5, reviewed on Dec 09, 2018

Client liason consultant and Site manager were very approachable, helpful and accomodating with all requests and appointments, a pleassure to deal with. We were kept well informed of progress throughout construction. We were very impressed with attention to detail and great quality of the finished product. We highy recommend Homebuyers Center as they build a great house and make the process as easy as possible. And to top it off final cost was less than estimated, bonus !!

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Victoria Official

Thank you for your kind review Mareta, it is our pleasure to be helping you own your new home. It is so important that our Client Liason and Site Managers communicate with their clients and it soun... read more »

Melbourne

  • 1 review
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Jun 2020

Makes buying a house so easy

5 out of 5, reviewed on Dec 07, 2018

Just went for our colour selection today. Kim made everything so easy and made sure we understood everything. The team at HBC are so amazing in making you feel stress free and knowing they are always there to help. Couldn't recommend enough. Thanks so much, we can't wait for the building to start :)
Bring on the new year!!!!

Tara and Kane

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Victoria Official

Bring on the new year indeed! What an exciting time for you both and the colour selection appointment is such a great milestone in your build. It can be ovewhelming walking into our beautiful showr... read more »

  • 1 review
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Jun 2019

First Homebuyers

4 out of 5, reviewed on Dec 07, 2018

My partner and I were thrilled to get accurate and tailerod advice when we visited Shoret and Ian at the Homebuyers Centre. From the point of our selection, the team spent lots of time and made meetings available at hours that suited us. We were able to commit to home that was well within our budget, and we’re excited for the build to start!

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Victoria Official

Congratulations Mel! We are happy to hear that Shoret and Ian looked after you well and we hope to hear that the great service continues through to your finished home. It can be such a stressful de... read more »

Clyde

  • 1 review
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Dec 2018

Couldn’t be happier with our new home!

4 out of 5, reviewed on Dec 06, 2018

The build went so quick! We did run into a few little issues but overall we are so happy with our new home! We were waiting on our land to title for almost 1 and a half years so we did have to pay extra money because we didn’t settle in time but that’s not Homebuyers fault. All in all we got there in the end and the Homebuyers consultants we had to help us made things so much easier than working out all the paperwork on your own! There were also a few issues with the final inspection, the main one being our garage floor slab was done very poorly and it wasn’t even at all, there were puddles and lumps everywhere, but our site manager made them redo it because we weren’t happy and it’s definately a lot better than it was. Apart from that, it was mainly just some small paint touch ups. Everyone was so friendly and easy to talk to and answered all our questions. We are so so happy to finally have our own home!

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Victoria Official

Congratulations on your new home Anina! It sounds like there were a few hurdles to get through but we're happy to hear that the team really supported you through those and got you to the finish lin... read more »

Sydney

  • 1 review
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Nov 2018

Excellent service. Excellent work. Five-star experience all round!

5 out of 5, reviewed on Dec 06, 2018

This was my second project with Homebuyers and the experience was just as great as the first time! I'm so delighted with the company that I'm now onto my third project with them. They always keep you up to date with the project every step of the way and are very prompt in replying to any questions that you may have. It's a really smooth transition between each stage of the process. I haven't experienced any issues with them at all, and the end result was even better than I expected.

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Victoria Official

Wow, third project! Congratulations again on your second home and please keep us updated with your third home - we love to hear the build journeys of all our clients! It is such a compliment for us... read more »

  • 1 review
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Nov 2018

Fantastic

5 out of 5, reviewed on Dec 06, 2018

Right from the start they were easy to deal with and were always happy to answer any questions related to the build. Always kept in contact with progress reports and supervisors on site were fantastic to deal with.The fact that I didn't have to touch my home after moving in (blinds, landscaping etc...) made it more appealing when purchasing the property Would buy through them again.

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Victoria Official

You are welcome to come back anytime Michael, and please do! It really is a one stop shop with us and it's so simple to just be able to move in with everything sorted. Thank you for your review and... read more »

  • 2 reviews
  • 2 helpful votes
Private message

Verified Customer Construction End Date: Nov 2018

Excellent customer Satisfaction

5 out of 5, reviewed on Dec 05, 2018

The build quality is very good.
The construction is done well well during all stages and fixtures are neatly done.
All pre start meetings, interactions, construction updates and post construction followup and complete loan process was taken care by the team smoothly.
The cost was comparatively less than other builders and also took less time to complete the project than the forecast date.
Definitely recommend to people who want to build their dream home without hassle.

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Victoria Official

Thank you for your review Ganesh and Congratulations on your new dream home! We are so happy to hear that you enjoyed the build process and hope that you enjoy your home just as much. Homebuyers Ce... read more »

WERRIBEE

  • 1 review
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Oct 2018

Overall experience was Good but could have been excellent...

4 out of 5, reviewed on Dec 04, 2018

Everything was good except the finishing quality. Found many patch fix where the paint is different to the original. We are happy that all queries and concerns have been addressed in timely manner by Site supervisor and Client liaison manager. There were hiccups in between the construction but all sorted well. Throughout the construction we were notified regularly on the progress and updates of our house. We were satisfied with the communication from both our site supervisor Ben Wilkinson and Client liaison Madison Fredricksen.

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Victoria Official

Congratulations on your new home and thank you for your review! We are saddened to hear that we couldn't hit that excellent service for you, and we value your feedback so please don't hesitate to l... read more »

  • 1 review
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Nov 2018

Homebuyers Centre Build

5 out of 5, reviewed on Dec 03, 2018

What a wonderful experience it was to build with Homebuyers Centre Vic! Every single step from beginning to end was so easy and achievable. As first home owners it was a scary thought at the beginning but with the help, guidance and assistance from all the representatives from homebuyers our build was such an easy task!
The build process was super easy and not concerning at all, we had our confidence within the company and it proved so with the result of a beautiful home. Workmanship of the overall house is stunning along with The cost of the house was well worth the money and was very affordable! We absolutely loved the build journey with Homebuyers Centre.

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Victoria Official

Thank you Corrine for your kind review and Congratulations on your first home! Buying a first home can be such a daunting thought and we have such a great team here to help support you throughout t... read more »

  • 1 review
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Nov 2018

One is good, Two was better

5 out of 5, reviewed on Nov 30, 2018

Its easy for most business to do some things well. Homebuyers has a great end to end service. Of note is a well oiled handover from sales team to prebuild, to build (both the office and site teams) all the way to hand over of keys. Nothing is ever perfect but I have found that when things go wrong, how a business handles it is the true measure of the quality of service. Homebuyers has delivered very well on that aspect both from bank mistakes on our side and from small problems on theirs.

Strangely it was the Accounts Receivable team which I was most impressed with during the resolution of bank mistakes. They did a fantastic job working with us to sort out the problem which affected both of us but was not the fault of either. Our build was a little more complicated as our family bought more than one property but both properties were completed to our satisfaction. Well done on a well run project.

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Victoria Official

Congratulations on TWO builds! We are glad to hear that two is better! We want to thank you for your amazingly in-depth review, and really appreciate your kind words. It is great to hear that you h... read more »

Hastings

  • 2 reviews
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Nov 2018

Ideal for first home buyers!

4 out of 5, reviewed on Nov 27, 2018

Throughout the construction stage we were notified regularly on the progress and updates of our house. We were very satisfied with the communication from both our site supervisor Phil and Client Liaison Co-ordinator Casey. We have had no major issues through our build, the little issues we come across were resolved straight away and handled with care. For first home buyers, we are extremely happy to have selected Homebuyers to assist in building our new home. We will be recommending Homebuyers and Resolve Finance to friends and family looking to start their future.

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Victoria Official

Congratulations Mel on your new home! It's great to hear that all issues were resolved swiftly - we do stress the importance of being simple and easy for the clients and communication is key.Thank ... read more »

Melbourne

  • 1 review
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Nov 2018

One of homebuyers biggest fan

5 out of 5, reviewed on Nov 27, 2018

Shout out to our site manager Angello, who ensured our build was completed in a timely manner. He had updated us on any changes and when we were unhappy with certain aspects of the build, he was onto fixing the problem straight away. Angello was easy to communicate with and we understand him clearly.
This so our second time building with homebuyers the workmanship was not as well done this time around, once we had our NHP most things were fixed, but the way the carpet was laid was still poor quality.
Our final cost was the exact cost we had signed for.

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Victoria Official

Thanks Marfs, we're flattered! It's great to read that you've chosen us again as your home builder and there is no better compliment than that, so thank you! We are saddened to read that your secon... read more »

Geelong

  • 1 review
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Mar 2020

Excellent service

4 out of 5, reviewed on Nov 23, 2018

The Homebuyers team were extremely helpful when it came to building our first home. They explain everything step by step. Bethany was extremely helpful when it came to colour selection, she answered every question presented to her. The Homebuyers team are always a phone call away if any questions, thoughts or queries came to mind which was great. Still in the early stages but very excited.

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Victoria Official

Congratulations on your first home - we are just as excited for you as you are! Colour appointments can always be overwhelming so we are happy to hear that Bethany supported you through the proces... read more »

  • 1 review
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Oct 2018

Our First Home

5 out of 5, reviewed on Nov 22, 2018

We built our first home with HBC and we have to say that we could not be happier. We have heard horror stories about builders and what clients can sometimes go through but with Homebuyers Centre this was not the case. Communication was excellent right from that start. We were kept up to date with the progress and every stage of our build and any issues were resolved promptly and without hassle. The quality of our new home is great, we got everything that we asked for and chose during our design consultation. The final cost was well within the budget and we even got some money back in the end. Mike and Madison were fantastic and are real assets to the company.

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Victoria Official

Congratulations on your new home! We're so happy to hear that we soothed your worries of all those horror stories and made your first home experience memorable and enjoyable. Building your first ho... read more »

  • 1 review
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Nov 2018

Amazing experience from start to finish!

5 out of 5, reviewed on Nov 16, 2018

The experience has been amazing from the first consult to the colour appointment , the build and the support and updates the whole way through.
Our build was so efficient and any questions along the way would be answered so quickly, from our client liaison coordinator to our site supervisor the whole process has been made easy for us.
I could not thank our Client Liaison Co-ordinator Madison enough, what a helpful , genuinely kind staff member home buyers have, there was no delay in finding a solution for any of our requests,
We have experienced no hiccups throughout this experience, We even used homebuyers in house finance "resolve" for our broker and from start to finish they have been very helpful, they got our figures pretty spot on.

Would defiantly recommend building with Homebuyers!

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Victoria Official

Congratulations Jade on your new home and thank you for your great review! Great to hear that every step of the way was an amazing experience and I will pass on your thanks over to Madison. We hope... read more »

  • 2 reviews
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Nov 2018

Perfect for first home buyers!

5 out of 5, reviewed on Nov 16, 2018

From the moment we looked into the different design options for what was best for our budget the customer service given by Homebuyers centre was better than we could imagine. We were always given weekly updates on how construction was progressing and any questions and queries we had Laura Den Elzen and Jo were always there to answer our calls, messages and emails in a friendly and informative manner. What made the whole process even better was that any issues that were picked up were attended to in a prompt manner and we were updated of the entire process and never left out of the loop.
We could not be happier with the progress and quality shown with each individual we spoke to at Homebuyers as well as their tradesmen. They made the whole first home buyers experience a truly memorable one. We would recommend Homebuyers centre to any home buyer looking at building as it was nothing but great results from the moment we walked in the door. Thank you Homebuyers centre for all you do!

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Victoria Official

You're welcome Jacob, and we hope you enjoy your first home! It's great to read that the whole experience was memorable and we're so happy to have been a part of that for you. I will pass on your k... read more »

Melbourne

  • 2 reviews
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Oct 2018

Same great second time experience

5 out of 5, reviewed on Nov 16, 2018

This is the second time we are building with HBC. The overall process is easy and pleasant from sales, colour, to communication and the final handover. Lead project coordinator Kasey was outstanding. She showed so much care for customers, always so responsive for any queries we had. She made us feel so supported and valued. I think what makes HBC different from other builders is the people they have, who genuinely care and want the best for their customers. The quality of the build is great, a lovely place to call home. Their post handover service was timely too. We will definitely recommend HBC to friends and families.

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Victoria Official

Welcome back Lilly and Congratulations on your second home! What a journey you have had over the last year with us and we are so happy to have been a part of both of your homes. Thank you for your ... read more »

1 of 33 pages


Questions & Answers

Hi we are still waiting for our $100 Kmart voucher how long till they take? Kind regards

Mick asked on Nov 01, 2018

Answer this

Hi Mick, Thanks for your feedback. We are currently in the process of submitting them through. Please let me know if you do not see anything in your inbox in the next couple of weeks.
- Homebuyers Centre Team

Would love to know more about homebuyer center and only needing $3000? Can someone please tell me if they did this and how did you go? and is it actually only $3000 or is there hidden fees somewhere?

Kelly G asked on Oct 01, 2018

Answer this

Do yourself a favour and don’t build with Homebuyers centre. Our house took 3 1/2 years from land title to the build to be compleated and our house has 94 items that aren’t to code. The property is below substandard. After occupying the property for three days the tiles have chipped and grout has fallen out but apparently this isn’t bad workmanship on their behalf. They are horrible to communicate with, never return calls. Any issues they will not rectifi, be dismissive, very unapologetic and very unprofessional!

well mine took 6 months and everything looks perfect, plus they communicated weekly

Hi Guys, I am recently with HBC and next week is my HIA signing, they mentioned for custom appointment itself will cost 500$. Can anyone advise me, what is the difference between standard appointment for color selection and custom? Is it worth it? Why does it cost a whooping 500$ for the consultation alone!

Lamea asked on Sep 17, 2018

Answer this

Hello Lamea, Congratulations on your new home purchase, we literally just picked up our keys and are so happy with the build. To answer your questions, the standard appointment for colour selections means they have a selection of boards already chosen by the experts (I went with this option "Storm" and updated the carpets and changed my floor colour) once you sign your contract you should receive a big binder folder to assist you in selecting which has all the boards available for both internal colours and external colours, the custom colour appointment means that you chose absolutely everything colour wise, which I think would be quite overwhelming, however the choice is yours. Also I recommend you think about all the upgrades you may want prior to the appointment or request a list from your new homes consultant. Before you sign the contracts I may be able to send you a referral which means you would get the $500 colour appointment free, would you like me to look into this today and let you know? Wishing you all the best with the build if I don't hear back from you.

Hi, Congratulations!
We just completed our build and loving the new home.
We picked the colour appointment as we wanted to have choice of everything and didn't like the combinations that was available on the colour boards.
The colour appointment can go for around 1-2 hours (depending on how long you want to spend there)
I loved it! The person who was with us was very helpful, they go through all the external and then internal colours, you will have all samples that you will put in a group to see if it all matches.
I would recommend this if you have particular colour scheme in mind.
Good luck!

Dear @eleisha K, that is a fabulous offer. I would like to know more about the referral offer please. Are there any terms or obligations involved? You can PM me please.

Dear Han, Thanks a lot indeed . I wasnt sure what are the extra benefits I can get from a custom appointment? I mean I would need to pay for the upgrades anyway right?
Or is upgrade and choosing custom color not the same? I am confused :/

See all 51 questions about Homebuyers Centre Victoria