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Verified Customer Construction End Date: Apr 2017

Excellent... couldn't have been happier

5 out of 5, reviewed on Jun 16, 2017

From start to finish our process was excellent, as first home buyers/builders it can be a nerve racking experience but the people at homebuyers made the process a pleasure, from the start with brendan craghill who got the ball rolling to selen who was there from the start of the build updating us weekly making sure we were happy all through to hand over and luke our building supervisor making sure the house was built just as we expected and touching base with us even when he didnt have to. I cant speak highly enough of the team and would definitely build with them again.

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Homebuyers Centre Victoria Official

Congratulations on your first home Damon! Thank you for choosing Homebuyers Centre. It's great to hear that Brendan, Selen and the rest of the crew were able to help you through the process and tha... read more »

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Verified Customer Construction End Date: Jun 2017

The perfect home

5 out of 5, reviewed on Jun 16, 2017

Everything was great from start to finish, Casey was very helpful and spot on with all updates. . Every stage was delivered on time with no delays. We are especially impressed with the quality of the build and all the great inclusions, our timber look flooring is very impressive. Thanks Dwayne for a great build, and thank you homebuyers centre!!

1 person found this helpful, do you? Yes

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Homebuyers Centre Victoria Official

Thanks so much for your review Paul!
It's great to hear that you had a great experience working with the Homebuyers Centre team and are happy with the quality too.
All our best,
- Homebuyers Centre Team

Verified Customer Construction End Date: May 2017

100% would recommend!

5 out of 5, reviewed on Jun 14, 2017

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Homebuyers Centre Victoria Official

Congratulations on your home Shan! We're so glad you chose Homebuyers Centre and it's so nice to know that you are happy with your home and the inclusions. Please do stay in touch (we'd love to see... read more »

Verified Customer Construction End Date: Jun 2017

Fantastic!

5 out of 5, reviewed on Jun 12, 2017

Fantastic workmanship, everything is perfect! Our house was built so quickly and efficiently. A big thank you to the whole team at homebuyers centre for all of their help. A special mention to John our site manager, who was always available to address any concerns we had, genuinely heard our concerns and communicated with us constantly throughout our build. We would build again within homebuyers in a heartbeat. The whole process was so smooth and relaxed. Amazing work!

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Homebuyers Centre Victoria Official

Thanks for your fantastic review, Tamara! It's great to hear that John and the team were helpful along the way and that you are pleased with the workmanship of your new home. We hope someday we ge... read more »

Verified Customer Construction End Date: Dec 2015

Great company love the house

4 out of 5, reviewed on Jun 11, 2017

Thanks homebuyers our family love the house, your staff were friendly and helpful. Our first year inspection went well and almost everything was fixed quickly.
Six months after the inspection and our driveway has not been fixed. We have sent numerous emails and phone calls but we are still waiting.
We would like this problem resolved hopefully this review will help, would be happy to write another review to say it was fixed when the job is completed.

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Homebuyers Centre Victoria Official

Thanks so much for your review, Carol! We're thrilled to read that you love your new home.We'll send you a private message to confirm your job number and follow up any outstanding items as soon as ... read more »

Verified Customer Construction End Date: Nov 2016

A very methodical process from start to finish and a great end result.

5 out of 5, reviewed on Jun 09, 2017

I found the whole process to be clear and methodical. Everyone has their job within the team which they do well. You have a clearly identifiable person at each step of the process and communication is on a regular basis. We were actually overseas for a large portion of the build and felt comfortable that things were progressing well.Time frames were accurate, costs were fixed from the start so no "little surprises" and the finished product is very acceptable.

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Homebuyers Centre Victoria Official

Thank you for your kind words Liz. It's awesome that you found the process clear and simple to build your Homebuyers Centre home, even from overseas! The team is always here if you have any questi... read more »

Verified Customer Construction End Date: Feb 2017

Great company to deal with

5 out of 5, reviewed on Jun 09, 2017

Very happy with the construction. The build was managed professionally and the customer service and support was great always kept updated. From the start to the finish it was a pleasure to deal with this company and they made the process so much easier without any worries. Would have no issues in recommending Homebuyers to anyone. If we build again we will be contacting Homebuyers.

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Homebuyers Centre Victoria Official

Thanks so much for your review, Grant! It's fantastic to hear that you enjoyed working with Homebuyers Centre and that the team were helpful and kept in touch along the way. We look forward to doin... read more »

Verified Customer Construction End Date: May 2017

Great from start to finish

5 out of 5, reviewed on Jun 06, 2017

I spent six months researching builders in the Geelong area before I finally approached Andrew King at the Homebuyers Centre. He wasn't pushy, answered questions easily, he really knew his stuff. Even after signing up Andrew kept in touch. From there to Bethany Morell with colour schemes, again, helpful hints, not pushy and professional as Andrew King. Homebuyers Centre allocate someone as your personal contact for inquiries, so you don't get bounced around. the site manager Chris Puttyfoot was also easy to talk to. I got the keys to a quality home and couldn't be more pleased.

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Homebuyers Centre Victoria Official

Thanks so much for your review @Bardi! It's great to hear that Beth, Andrew, Chris and the team were professional and helpful along the way. Thank you for your feedback on the build quality as well... read more »

Verified Customer Construction End Date: Oct 2014

Easy and hassle free

4 out of 5, reviewed on Jun 06, 2017

Daunting buying a first home back then, Paul in sales was excellent to deal with, above and beyond answering all my calls and answering all my questions any day any time, pre start was much the same with Stacey, all very organised and prompt with everything.

The build time was good, supervisor Matt was reassuring that the faults I pointed out on the inspection would be fixed before hand over, that wasn't the case. The plaster work was horrendous popped nails all through the roof, plaster cracked in most corners substantially more than the
average house movement crack. Boral's tough guy manager came out and come up with any excuse he could to defend the dodgey workmanship. Besides that the rest of the build was great! Homebuyers did the 12 month inspection and rectified most of my ceiling complaints, but a call to Paul got everything fixed in the end as the warranty team stopped responding, obviously grew tired of me complaining of unsatisfactory plaster work through the entire house.

Over all the build was good (besides plaster) and hassle free, hence why I'm about to start my 2nd build with them. Having the builder, finance and conveyancing all under one roof is great.

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Homebuyers Centre Victoria Official

Thanks for your review Shane! We really appreciate you taking the time to leave this detailed feedback, and your comments around plaster. It's great to hear that the rest of your build with Homebuy... read more »

Verified Customer Construction End Date: Mar 2017

Perfect first home

4 out of 5, reviewed on Jun 06, 2017

Homebuyers Centre made the journey from start to finish easy. This was the second time building but this time for our first home. If we compare the process and dealing with different teams and individuals; the team at Homebuyers centre made it a breeze.

At each stage of the build and even through the early days of even going through our plans and important documents, every one we dealt with helped us to make the journey seamless and stress free.

When building commenced, I love the receiving progress updates of what has been completed that week and what would be scheduled for the following.

There's was heaps of support before, during and after construction was completed.

Would recommend to family and friends.

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Homebuyers Centre Victoria Official

CONGRATULATIONS on your first home, @S.Tolentino! Thank you for choosing Homebuyers Centre for such a big purchase. It's fantastic to hear that your experience was stress free and there was support... read more »

Verified Customer Construction End Date: May 2017

Would highly recommend

5 out of 5, reviewed on Jun 05, 2017

The service we recieved was perfect every step of the way. There was never a silly question and nothing was a bother! We had excellent service all the way through to the build. Our site supervisor was an absolute dream. Nothing was ever to much and the quality of the home is amazing. We haven't got a bad word to say!

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Homebuyers Centre Victoria Official

Thanks so much for your review, Karina! It's fantastic to read that you received excellent service from the Homebuyers Centre team and that you are loving your new home. We wish you many happy memo... read more »

Homebuyers Centre Victoria Official

Thank you for your review Karina. Build quality and service are both extremely important to our business so it's great to hear that you enjoyed working with our team and also love your Homebuyers C... read more »

Verified Customer Construction End Date: May 2017

Fantastic customer service on building new home

5 out of 5, reviewed on Jun 02, 2017

I am extremely happy with the build, the finished product and the way in which I was treated. I was constantly kept updated with e-mails and phone calls. All work that was scheduled was completed in a timely manner and couldn't be happier, particularly knowing that this can be a very stressful experience. The entire process was extremely professional, well managed and wonderful final product.

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Homebuyers Centre Victoria Official

Craig thanks so much for your kind words about the team! We're thrilled to read that you enjoyed building your home with Homebuyers Centre and that the process was well managed. We hope you enjoy y... read more »

Clyde north

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Verified Customer Construction End Date: Feb 2017

They made it so easy

5 out of 5, reviewed on May 31, 2017

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Homebuyers Centre Victoria Official

Thanks for your review, Kelly and congratulations on your first home! It's so great to hear that you enjoyed working with the entire team from start to finish, we are so happy you chose Homebuyers ... read more »

Verified Customer Construction End Date: Mar 2017

Great home - average service

3 out of 5, reviewed on May 30, 2017

First impressions were great. The pre-sales consultant was honest and open about the costs and finishes of the home. However he was optimistic about the time frames for final construction and also gave advice beyond what he should have. We were sold the home under the impression both our neighbours would also be built exclusively by homebuyers around the same time. This was not to eventuate and caused us issues later on.

We were told we would be in before Christmas. However a building permit (which HBC should have factored for in their time
estimate) delayed this by a 2-3 months. Homebuyers told us it would be weeks before council would have the permits back to us however we contacted the council who said that this was not true and it was processed only a few days after that contact.

We were in a bush fire rated zone for our build and were told this council restriction would probably be released. When it was, they said they would credit us back the amount we would have to pay for the bushfire upgrades. When the restriction was released homebuyers did not credit this amount. We complained and eventually after some debate they offered to keep the additional upgrades on the build to keep us happy.

We also had issues with resolve finance. They took several weeks to push through a guarantor loan that they had told us would only take one maybe two. We were kept out of the loop and had to push most of the documents ourselves. We had an issue with the mortgage broker assigned to us, and when we tried to contact our pre-sale consultant for some advice (who we felt we trusted) he wouldn't even return a phone call.

We had very little contact with the site manager during the build, because we could see things were tracking well week-to-week. However when we actually needed him, he ignored our requests. The block on our right side did not end up being built by homebuyers despite what we were initially told. The next door neighbours began building their house over the boundary and on our land. We realised this when the pegs were put out and we alerted homebuyers before the slab was laid. Apart from a misley effort to help us contact the other builder once a brick wall had already gone up, we had absolutely no help hBC. It ended up becoming quite a long dispute with the neighbours to resolve the issue of lost land, which we handled on our own.

Despite all of this, the handover of the house was nice and quick and the quality of the build and finishes is great. We love the house and the layout. The homebuyers experience was not one we would repeat. However, the homebuyers house is one that we like living in.

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Homebuyers Centre Victoria Official

Hi Rob, thank you for your review. We'd like to get in touch to get further feedback about your experience, so please check your direct messages in Product Review and confirm your job number if tha... read more »

Verified Customer Construction End Date: Apr 2017

We love it. Wouldn't change a thing

5 out of 5, reviewed on May 30, 2017

From 1st contacted we were given great service. We love the design and colour selection and they take care of it all. Would highly recommend homebuyers centre to anyone building for the first time. This really is our Aussie dream come true. Thanks homebuyers for the five star service from start to handover and the fantastic forever home for our family to grow in.

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Homebuyers Centre Victoria Official

Thank you for your review Tam and Ross! We're so glad you would recommend Homebuyers Centre to first homebuyers, that means the world to us. We hope you enjoy many happy memories in your new home a... read more »

Verified Customer Construction End Date: Mar 2017

Nice and Easy

5 out of 5, reviewed on May 29, 2017

From the outset of the initial meeting with Alex, the New Homes Consultant, I felt very comfortable dealing with Homebuyers.
The workmanship was great. Once the tradies were able to get on site, the build was managed well by the Site Managers (Paul and Tim). The customer service and support, including weekly updates as to the progress of the build from Selen, as well as having direct access to the Site Manager, were very much appreciated.

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Homebuyers Centre Victoria Official

Thanks for your review, @Harro. It's great to hear that the Homebuyers Centre team made you feel comfortable to build with us and that we were easy to talk to along the way. As always, feel free to... read more »

Verified Customer Construction End Date: Mar 2017

Great build

5 out of 5, reviewed on May 29, 2017

Workmanship was great! If we had any issues they were solved straight away. Couldnt have asked for a better build. Office staff were also very helpful and always contactable. Overall with the whole build we are more than happy with everything. We would definitely build with home buyers center again. Our site supervisor luke was great and very helpful during and after the build.

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Homebuyers Centre Victoria Official

Congratulations on your new home, Hayley! Thank you for choosing Homebuyers Centre. Workmanship and customer service are very important to us, so we are so happy to hear you'd like to build with us... read more »

Verified Customer Construction End Date: May 2017

Best experience!!!

5 out of 5, reviewed on May 29, 2017

The whole process from start to finish has been soo easy with HBC vic. Everything they said was correct and there was no hidden costs that came up etc. client liaison coprdinator Selen was amazing at keeping us up to date with the different build stages and always available to answer questions and return calls.
Daniel our site manager was excellent too. Friendly, easy going and helpful. Overall a great result and we absolutely love our new home!!

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Homebuyers Centre Victoria Official

Thanks for your review Kate! We're so glad you are loving your new home and that you felt comfortable to call the team along the way. It makes us so happy to read that you love your new Homebuyers ... read more »

Melbourne, Victoria, Australia

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Verified Customer Construction End Date: May 2016

First time, last time

4 out of 5, reviewed on May 28, 2017

I moved in to the house last year. I did not write the review straight away at that time because I was not sure if I was a 100% happy with the house. I would have rated 5 stars for the homebuyers center because I was so excited that I finally moved in the house. But after all, I would rate 4 out of 5 stars. The whole experience was ok. After a year of living in the new house, I often think that I should have done it differently. I guess it is the same for many first home buyers. I wished I had more support with making choices from the beginning . The quality of the house is average, for sure it is not perfect, but not too much trouble either. After moving in, home assist service is good, Dee is fantastic, but there is no after hour or weekend service. Overall, I don't know if I could recommend Homebuyers Centre. It is not a particular service for first home buyers. I guess it depends on your personal preference and your research outcome.

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Homebuyers Centre Victoria Official

Hi @C Lu, thank you for your detailed and honest review of your experience building with Homebuyers Centre. It's great to hear that you enjoyed working with the team, including Dee - that means so ... read more »

Verified Customer Construction End Date: May 2017

Everything is perfect

5 out of 5, reviewed on May 25, 2017

My partner and I were so nervous and scared about deciding on our first home. We went through Homebuyers Centre after loving their Vibe 22 lay out. We are so impressed with the whole process. Our Client Liaison - Selen and our Site Supervisor - Luke were both so helpful throughout our whole build. They made sure we knew what was happening from week to week. If we had any questions or problems they were quick and easy to correct any issues. So efficient and sooo friendly! we can't wait to move in, we are soo in love with our home.

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Homebuyers Centre Victoria Official

Thank you so much for review Laura! We're so pleased to read your kind words about our team and that your Homebuyers Centre home is perfect. We hope you enjoy many happy memories there, feel free t... read more »

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Questions & Answers

Am I or the builder responsible for paying the utilities in the time of the build? Other companies pay for the utilities in the time of the build, but I can’t seem to find anything about HBC paying them.

rhe asked on Aug 11, 2017

Answer this

Hi rhe,
Unfortunately, you are responsible for the utilities while they are building your house. They automatically sign you up to Energy Australia for your gas & electricity, and whoever your water utility is, and you will get an account when you move in. If you don't want to go with them, make sure you tell HB so they can cancel it on your move in date,
Cheers

Hi all My partner and I have signed everything, we are now just playing the waiting game - we are building the Aspect 22 - there is no display home for this - although another couple is building one and we have been keeping a eye on it and I HATE THE KITCHEN - How do we go about amending our choices in regards to making changes - eg: cupboards above the fridge, U shape kitchen ETC..........even though we have signed off on it all?????

Natalie R asked on Jul 31, 2017

Does anyone know how much the vibe 22 will roughly cost to build?

Omar asked on Jul 27, 2017

See all 46 questions about Homebuyers Centre Victoria