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Verified Customer Build Location: Victoria Construction End Date: Nov 2018

Our forever home

5 out of 5, reviewed on Nov 30, 2017

Our experience with PJ Scott Homes Torquay has been great. We started the process with sales consultant Peter who was extremely hopeful and knowledgeable. We were able to custom design our home to suit our needs. The selections consultation appointment was made easy with the support of Margie's knowledge and friendly manner. Our site supervisor Grant was amazing, he was contactable when needed and provided a great level of access to our home throughout the build process. The show room staff were always very helpful with returning calls, progressing invoice payments etc. There was a high level of detail focused on the finishes which was important to us. We have been extremely happy with the whole progress and would highly recommend PJ Homes.

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Hotondo Homes Official

Hi Lyn, Thanks for taking the time to review Hotondo Homes. We're so glad to hear you had such a wonderful experience with the team in Torquay. Thank you for your fantastic recommendation! We're h... read more »

Verified Customer Build Location: Victoria Construction End Date: Sep 2017

Fantastic Builder -Geelong Building Solutions

5 out of 5, reviewed on Nov 28, 2017

When my partner and I set out to build our first home, we knew that we wanted something different, something unique and something which lent itself to its environment. Aaron and his team at Hotondo homes (Geelong Building Solutions) enabled our dreams to become a reality. From a rough sketch on a piece of paper, Hotondo have captured our thoughts and transformed them into a space which we are so incredibly in love with.

Building on a large, undulating rural block, we knew that keeping within our budget whilst maintaining the integrity of our design would be a challenging task, one which Aaron went above and beyond to make happen.

The process was easy, stress free and we were kept up to date throughout the entire build. The quality of finishes and exceptional customer service made the whole experience of building our first home so incredibly enjoyable.

Given the opportunity to build again, we would be sure to engage with Aaron and his team.

We strongly recommend Geelong Building Solutions for anyone looking at building their next home.

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Hotondo Homes Official

Hi Sinclair, Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had such a great experience with Aaron and the team from Ocean Grove. Thank you for your fantastic reco... read more »

Verified Customer Build Location: New South Wales Construction End Date: Nov 2017

Investment Home

4 out of 5, reviewed on Nov 23, 2017

I have built many homes but this has been the best experience I have had. The whole process from start to finish was handled by efficient, friendly and quality conscious professionals. Everything ran to plan and the home was finished on time and with no alterations needed. Well done to the team at Hotondo Kempsey. I will certainly be using you on my next build.

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Hotondo Homes Official

Hi Collin, Thanks for taking the time to review Hotondo Homes. We're glad to hear you were so pleased with your experience with our Kempsey team. Thank you for your great recommendation. We're loo... read more »

Verified Customer Build Location: Victoria Construction End Date: Nov 2017

A great experience!

5 out of 5, reviewed on Nov 23, 2017

From the very beginning, Hotondo Wallan delivered exceptional customer service. We were in constant contact with our building Supervisor and were not only told but also felt that their mission was to deliver us the perfect home. We had amazing flexibility to change our plan to ensure it suited our family needs and our consultant was there to help support us. The process was easy, the flexibility actually exists and we have a home that we love. Thanks Hotondo :)

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Hotondo Homes Official

HI TravKar, Thanks for taking the time to review Hotondo Homes. We're so happy to hear you have your dream home and loved your experience with the Wallan team. We hope you enjoy making beautiful f... read more »

Verified Customer Build Location: Victoria Construction End Date: Nov 2017

Exceptional Builder - Hotondo Homes Lara (build2grow)

5 out of 5, reviewed on Nov 22, 2017

Having recently completed handover of my stunning four bedroom home built by Hotondo Homes (build2grow) Lara, I cannot thank Michael and his team enough for the seamless process, professional expertise and exceptional customer service. I am thoroughly satisfied with the whole experience and I am more than happy to highly recommend building with Michael to all of my family, friends and broader network. The communication, eye for detail and professionalism of my site manager on the practical component of my build was absolutely superb. The information, responsiveness and initiative from Michael’s supporting staff was also equally brilliant. Absolutely no surprises at any stage of the process, it truly was an exceptional experience and I am very much looking forward to working with Michael and his team on my next project. If you want outstanding value, a hassle free process and a fantastic team to work with in the Geelong region, look no further than Michael at Hotondo Homes Lara.

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Hotondo Homes Official

Hi David, Thanks for taking the time to review Hotondo Homes. Michael and his team are very well-known for their exceptional customer service and it's wonderful to see another client of his so hap... read more »

Verified Customer Build Location: Victoria Construction End Date: Oct 2017

Geelong Building Solutions made our dream house a reality!

5 out of 5, reviewed on Nov 17, 2017

Right from the first moment we produced the hand sketched design of our ideal dream home, Aaron and his team went out of their way to demonstrate what would be achievable, what could be accomplished within budget and how we could add individuality to our design. A straight and honest approach immediately made us feel that our home could look the way we wanted it to and not just become a 'volume builder' looking product. The process of selecting colours, getting to contract and making small changes before signing meant that we all knew what to expect with the build. Drawings were produced and we began to visualise the end product. Our house began construction in April this year and we have been in our home for just over three weeks now - we couldn't be happier! Our site supervisors (Matt & Wes), kept on top of everything, maintained regular contact and answered every question we had with speed and efficiency. The whole process was surprisingly stress free, easy and enjoyable. If we ever decide to experience house building again we would jump at using Geelong Building Solutions and would highly recommend these guys to any of our friends and/or colleagues.

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Hotondo Homes Official

Hi Carla, Thanks for taking the time to review Hotondo Homes. We're so glad to hear you had such a wonderful experience with Aaron and his team. Thank you for your wonderful recommendation! We hop... read more »

Verified Customer Build Location: Victoria Construction End Date: Sep 2017

Hotondo wallan amazing customer service!!

5 out of 5, reviewed on Nov 07, 2017

We had an amazing experience with Hotondo Wallan. After looking at many different designs with other companies we fell in love with Hotondo's Erskine 240. We wanted to make our place unique and team were happy to take on our ideas and also made great suggestions to make our home perfect. The quality of the build was fantastic and we had an overall easy experience. Massive thanks to Wayne, Donna and the boys for all their hard work

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Hotondo Homes Official

Hi Juliet, Thanks for taking the time to review Hotondo Homes. We're so glad to hear you had such a wonderful experience with the team from Wallan. The Erskine is a stunning design! We hope you en... read more »

Verified Customer Build Location: Victoria Construction End Date: Aug 2017

Hotondo Homes Lara - The Only Builder You Can Trust!!

5 out of 5, reviewed on Oct 19, 2017

My journey looking a builder in the Geelong region went on for about a month until I spoke to Michael Nikolovski from Hotondo Homes Lara.
He answered every question I had plus gave me advice on where I can save money, his quote was very competitive and he tells you upfront what it will cost without any surprises.
Compared to other builders I've spoken to and built within the past I wish there was a builder like Michael in every part of the country.
He is genuine and really cares about the clients' outcome and builds to his HIGH STANDARDS without any compromise.
During each stage Michael keeps you up to date and sends you pictures to keep you posted and responds to your queries very promptly.
Michael managed the building process with such ease it became so stress free and the final build product was exceptional.
Michael will be building my next project and all of my friends who build in the area.

If anyone is looking for a builder in GEELONG REGION you need to speak to Michael from HOTONDO HOMES LARA.
Sometimes customers are price conscious but when you are building a home with this type of financial investment we really should be looking at the 3 things Build Quality, Customer Service and Support!!

HOTONDO HOMES LARA ticks all the boxes!!

I strongly recommend Hotondo Homes Lara to build your next home!!

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Hotondo Homes Official

Hi Kmando, Thanks for taking the time to review Hotondo Homes. We're so glad to hear about your fantastic experience with Michael and the team in Lara. Michael definitely prides himself on his out... read more »

Verified Customer Build Location: New South Wales Construction End Date: Sep 2017

Excellent Customer Service

5 out of 5, reviewed on Sep 25, 2017

Adam and the team at Hotondo Homes South Coast did a great job on our new custom design home. Any minor issues that were identified during the construction phase were dealt with and rectified to our satisfaction. The team always promptly responded to our question and we are extremely happy with the quality of the building that has been completed.

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Hotondo Homes Official

Hi Todd, Thanks for taking the time to review Hotondo Homes. We're so glad to hear you had such a great experience with Adam and the team from Nowra. We hope you enjoy living in your new Hotondo H... read more »

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Verified Customer Build Location: Queensland Construction End Date: Aug 2017

Excellent builder hotondo Gympie

5 out of 5, reviewed on Sep 04, 2017

My wife and I were in the market to build, the other builders would give us a quote but by the time we sorted out what was in the price and what wasn't in the price you needed up with two totally different prices. But with hotondo Gympie they gave us one quote and the only time it changed was when we added something, right to the end of the build. The build is excellent the service was amazing.
They built our first one and hopefully they will build our last one.

1 person found this helpful, do you? Yes

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Hotondo Homes Official

Hi Shaw,
Thanks for taking the time to review Hotondo Homes. We're so glad to hear about your fantastic experience with our team in Gympie. We hope you enjoy living in your brand new Hotondo Home!
Kind regards,
Hotondo Homes

Verified Customer Build Location: Victoria Construction End Date: Nov 2016

Hotondo Homes Build (PJ Scott) - Apollo Bay

5 out of 5, reviewed on Jun 27, 2017

Overall, we are really happy with the build (our first) and are enjoying our new 7-Star energy rated home five months later. The job was finished on time (9 months) and we had regular site inspections throughout the build, where any questions or concerns we had were taken on board and addressed if needed. The workmanship was of a high standard. The office staff were really helpful with interior selections, various last minute adjustments in addition to the initial custom design. The post-build maintenance has also been really good with a few minor issues promptly dealt with. Most importantly, the build was affordable given our limited budget, our location and our sloping block - we felt our best interests were considered throughout, including offering advice on different blocks. We would definitely recommend Hotondo/PJ Scott Homes as a fantastic and competitive building option in Apollo Bay.

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Hotondo Homes Official

Hi Healey Family, Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had such a wonderful experience with Peter Scott and his team. We know a first build can be a littl... read more »

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Verified Customer Build Location: Victoria Construction End Date: Dec 2016

I wouldn't build another house with Hotondo Lilydale Vic

2 out of 5, reviewed on Jun 06, 2017

We had built a house by Metricon before and this one with Hotondo has not been a pleasant experience.
Quality of the building awful. They forgot the gas point, TV point, Toilet fan. They forgot to put a two way switch for the stair light. They had admin issues and could not finish the house on time and kept blaming the weather.
When they came for fixing issues they left a mess on walls that needs fixing. They have not come back to finish. The manager is a complete disorganisation. Can write even more...
To be fair they were flexible with changes at the beginning and they offered changes for good without extra charge.
After build care? There were some holes near the cabinet that allowed a mouse to commute in the house. I did not bother calling them as hopeless and fixed it by a handyman.

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Hotondo Homes Official

Hi Rez, We're sorry to hear you were not satisfied with your experience. It is very rare that we receive negative feedback and take this very seriously. We would like to discuss this further with ... read more »

As you see here the issue for now is pending maintenance issues that I have to chase the manager for with no answers. If you message them about this that would be enough for now.

Hotondo Homes Official

Hi Rez,
Not a problem, a member of the Lilydale team has contacted you and will be able to assist.
Kind regards,
Hotondo Homes

Verified Customer Build Location: New South Wales Construction End Date: Mar 2017

Great Find, Great team, Impeccable Performance

5 out of 5, reviewed on Jun 06, 2017

Experience with Hotondo Homes Southern Highlands - Mittagong
Hotondo make the claim that ‘ Hotondo Homes are a Great Find’ and the Southern Highland Team led by Directors Shaun and Brent proved this to be true for Hannah and me; this is a builder who puts value for each customer ahead achieving volume sales from many customers, which seems to be the local industry norm. From our initial contact with Sonia who is responsible for sales and design development it became clear we were dealing with a very professional outfit. A design concept had been laid out for the Barton Close development which required building to a Heritage Theme which is the reason we purchased a block of land in Barton Close in the first place.

With Sonia’s help we adopted one of Hotondo’s standard floor plans and she made a number of valuable suggestions to both the internal floor plan to match our needs and importantly made suggestions about external design features that would add to the heritage image; these design features were picked up and added to by Brent, Shaun and Kim who is the Contract and Approvals Manager. Hannah and I were pretty clear what we wanted in our new home and what we wanted it to look like; Hotondo’s internal features and the quality of their standard fixtures and fittings are second to none and we only selected a very few non-standard items; for the outside we thought the roof pitch, bagged brickwork and window design would make the best contribution to the heritage theme and sensible advice on improvements from Brent, Shaun and Kim led to a picture of our dream home an exciting vision to contemplate. And the Hotondo Team made this vision a reality and were backed by specialists in Interior Design, Kitchen Design, Electrical and Communication Design, Plumbing Layout and Landscape Design

Once we signed off on the plan and budget the Construction Team led by Cindy Davis and Jim Wilson went into action and the way in way in which our house began to appear before our eyes was impressive not withstanding delays due to bad weather. Both the interior and exterior finishes were exactly as promised, the budget was met to the letter and overseen by Accounts Manager Cherie, importantly there were no surprises. The efficiency of Cindy in ensuring a flow of product to enable Jim to manage the construction of our house in an equally efficient manner was impressive in contrast to the builder of a neighbour’s house who had internal doors delivered when the frame had not been put up.

What made this a special experience:

The exceptionally high standard of customer service from ‘all’ staff members from Jessica on reception through to Directors Shaun and Brent; clearly there are staff members we’ve not mentioned but having worked as a strategic planning consultant with some of Australia’s better known businesses for many years I can say without equivocation that the Southern Highlands Hotondo Builder is one of the best teams I’ve ever come across and they are certainly A Great Find for anyone wanting a new home. We enjoyed our interactions with this Great Find and if asked to label the culture of this Find we would use descriptors like – committed to building value homes, honest and genuine in their dealings, very likeable to interact with in fact this ‘team’ made the experience for us ‘enjoyable’; for example when we first went into our new home the bathrooms had been loaded up with toiletries and towels just in case we’d forgotten some of these essential items

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Hotondo Homes Official

Hi PHerd, Thank you for taking the time to review Hotondo Homes. We're so happy to hear about the amazing experience you had with Shaun, Brent and the team from Mittagong. They have clearly delive... read more »

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Verified Customer Build Location: New South Wales Construction End Date: Mar 2017

Great team work

4 out of 5, reviewed on May 24, 2017

A big thank you to Adam and the team (Linda, Kayla, Chloe, Stefanie, Dan and Bill) at Hotondo Nowra. We are very happy with the end result. A new learning curve with building a duplex and Adam and his team were there to help with any issues we had. Any small issues were dealt professionally and we are now almost ready to rent them out

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Hotondo Homes Official

Hi Beth,
Thanks for taking the time to review Hotondo Homes. We're so glad to hear your experience with the team in Nowra went so well. Congratulations on completing a new investment property!
Kind regards,
Hotondo Homes

Verified Customer Build Location: Victoria Construction End Date: Oct 2016

Very happy with our first home

5 out of 5, reviewed on May 10, 2017

We finished our build with Hotondo Homes Wallan in October 2016 and couldn't be happier. The team did a fantastic job in building a quality home. From beginning to end they were only a phone call away and regularly kept us updated on the process.
Great communication, quality finishes and very easy to deal with. Highly recommend to anyone whether you are building your first home or dream home these guys were excellent.

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Hotondo Homes Official

Hi Spencer, Thanks for taking the time to review Hotondo Homes. We're so pleased to hear about your wonderful experience with our Wallan team. Thank you for your great recommendation. We hope you... read more »

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Verified Customer Build Location: New South Wales Construction End Date: Dec 2016

OUTSTANDING Hotondo Nowra and Adam Sturt (Franchisee)

5 out of 5, reviewed on Apr 20, 2017

Words cannot express our gratitude to Adam Sturt and his outstanding team at Hotondo Homes Nowra, including Linda, Kayla, Chloe, Stefanie, Dan and Bill. We are totally overwhelmed from our building experience with Adam. Being first time builders we had heard all the horror stories from other when building their homes with other building companies, however our experience with Adam was the exact opposite. Adam's ethical values combined with his loyalty and commitment to ensure our house was completed to his exceptionally high standards makes us so proud to live in an Hotondo home.
Our build was superbly managed by Dan, the customer service was excellent and the on-going support after completion of the build has and continues to be second to none.

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Hotondo Homes Official

Hi Gray, Thanks for taking the time to review Hotondo Homes. We're so happy to hear about your exceptional experience with Adam and the team in Nowra. It's fantastic to see that your first buildin... read more »

Verified Customer Build Location: Victoria Construction End Date: Sep 2016

Excellent customer service

5 out of 5, reviewed on Apr 18, 2017

PJ Scott at Hotondo Homes Torquay were amazing! Every step of the build process, from start to finish, was managed by excellent staff who were committed to superior customer service. As each stage finished and a new person was delegated to head the process, be it the design, selections or the site manager, all staff involved were consistent in listening to their client and answering endless questions, meeting agreed deadlines, providing expert advice and just general care and commitment to the product they provide. I felt considered at all stages, and respected, even though my project with them was on the smaller/budget side. I would not hesitate in recommending them if you wish to build with people who treat you as a person and not just a build contract. The staff are lovely and friendly, and the end product/quality was excellent!

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Hotondo Homes Official

Hi Rozzie, Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had a wonderful experience with our Torquay team. It sounds like the team well and truly exceeded your exp... read more »

Verified Customer Build Location: New South Wales Construction End Date: Mar 2017

Great Building Experience

5 out of 5, reviewed on Apr 14, 2017

We built our home with C&S Duncan. The process from choice of design to completion was faultless. All the staff at Hotondo Faulconbridge were only to ready to assist with all our requirements and were always cheerful and attentive. We were able to modify the design and incorporate extra requirements. The building process was smooth and well explained and the workmanship first class.

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Hotondo Homes Official

Hi Peter, Thanks for taking the time to review Hotondo Homes. We're so pleased to hear you had such a great experience with our team in Faulconbridge. We hope you make many happy family memories i... read more »

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Verified Customer Build Location: New South Wales Construction End Date: Oct 2016

First class build and service.

5 out of 5, reviewed on Feb 06, 2017

We built our home with Colin Duncan (Hotondo Homes Blue Mountians) and simply put it was a great experience from beginning to end. Great workmanship, great team and finished on time. We chose our design to suit a narrow block and as a result we have a lovely home that we, the family, our neighbors and friends all admire.
Would highly recommend the Hotondo Blue Mountains team to anyone seeking an honest fuss free result.

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Hotondo Homes Official

Hi Trevorge, Thanks for taking the time to review Hotondo Homes. We're glad to hear you had such a great experience with Colin and the team from the Blue Mountains. Thank you for your fantastic re... read more »

Verified Customer Build Location: New South Wales Construction End Date: Jul 2016

Couldn't be happier, exceeded our expectations

5 out of 5, reviewed on Feb 03, 2017

We couldn't be happier with our Hotondo Home. The team at the Lake Macquarie franchise (Stephen, Sue, Scott, Ashley and Mitch) went above and beyond our expectations from start to finish (not to be confused with Hotondo Port Stephens [sometimes referred to as Newcastle]). Nothing was too much trouble. Communication was excellent throughout and we were in our new home within 5 months from commencement of construction! We have heard many horror stories from people that have built homes with various building companies and were a little anxious at the beginning of the process. With that and our budget in mind, prior to finalising the purchase of our land, we were eager to know what the whole build was going to cost us, so there were no surprises. We had also spoken to a couple of the larger companies, however were left with a lot of uncertainty as to price, and felt like we were just another house to them. Despite being over a public holiday weekend, the team at Hotondo Lake Macquarie exceeded our expectations to put together plans and prices so we could make an informed decision about our purchase with peace of mind as to price. We felt very comfortable with the team from our first phone call. Everyone was upfront, honest and there were no hidden surprises along the way. Of course there were a couple of variations along the way as we had never built before, however they were all well received and carried out. Even now we have moved in, we have had a couple of small issues with services (none of them to do with Hotondo), however Scott (site supervisor) has gone out of his way to assist us to sort them out, even where it was not his responsibility to do so. If we ever build again, the team at Lake Macquarie would most certainly be the first people we contact.

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Hotondo Homes Official

Hi Ash, Thanks for taking the time to review Hotondo Homes. We're so glad to hear your experience with Stephen, Sue and their team was so amazing. We're really pleased to hear the team when over a... read more »

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Questions & Answers

Has anyone built with Hotondo Homes Melton ( Darvale Homes Pty Ltd)? Please share your experiences.

Hafiz asked on Oct 17, 2017

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I built with Darvale Homes (Hotondo) 3 years ago.
The process was one of the easiest to go through. Darren and Vesna run the business flawlessly. From the initial consultation with Darren, he stepped us through all aspects of the build and also linked us to a mortgage broker. The build itself was extremely smooth with only 1 minor issue that was corrected early on. Darren ensured that all the products used were of a very high standard and overall, we were ecstatic with the result. During the build at frame stage, I requested a change, which was readily accepted and I was able to add my own details as applicable with no issue from Darren. Any and all communication initiated by me was promptly answered to my satisfaction.

I then returned to Darvale 5 months ago to have an addition/modification completed as their quote came under an initial quote from another company. Once again, Darren excelled in delivering a fabulous product.

I have recommended Darvale to a number of colleagues and friends, and will continue to do so. I don't intend on moving any time soon, but if I was, I would definitely be choosing Darvale to build with again. And again!

I moved in to my new Hotondo home built by Darvale Homes in July 2017 ( 3 months ago) I have included my initial review completed after handover. Since moving in I have no reason to change my anything in the review but would like to add that the "after sales service" is also excellent. I did not put an Exhaust Fan in the Butlers Pantry, first time I burnt the toast off goes the smoke detector. Contacted Rob who put me in touch with the Electrician who wired the house, job complete and matched to the existing exhaust fans in the house.


I have never written a review before but believe poor service should be condemned, good service expected and excellent service praised.
The people at Darvale Homes may believe they are in the house building business but in reality, they are in the customer service business and in this instance the service has been second to none.,
I have just moved into my new Hotondo home built by Darvale Homes Melton and the journey through the process from pre contract negotiation to completion has been great.
Anna Maria who understood what I was looking for, found a plan to suit my needs and the block of land to suit the plan. She then put up with me as I altered bits and pieces here and there, offering her suggestions along the way, many thanks Anna Maria.
Darren who is straight up and easy to work with, offering professional advice along the way on many things and going beyond the call of duty to in helping to sort out items I had not considered at contract stage. But most remembered fort the following (Ron if you mix this you will not like the result, referring to my initial plan for the butler’s pantry and he was right the finished product is excellent)
Vesna, quietly in the background, getting progress payments squared away and always willing to take a call when others were not available.
Then these was Rob, Rob the building Supervisor, always willing to take my calls, meet me on site, explain the progress or answer my concerns (I resided 1.2 k from the construction site so was on site just about every week.)
Rob picked up on things I did not see, explained them and had them rectified, I would not like to be the Tradie who tried to short change Rob. How good was Rob, on day of handover at 5pm he would not sign off until the muddy footprints had been cleaned off the driveway so went and got a pressure washer and at 6pm was cleaning my driveway. Thank You Rob!!

Hey Fon,

Really appreciate your time in writing some details.

I have made up mind to go with them. See I go with them and will share my experience later.

Hafiz

Hi what's the lowest price house you can offer in blue mountains area ie how much to build basic house ?

Fiona J asked on Oct 12, 2017

Answer this

Hi Fiona,
Thanks for getting in contact with us. Because we are a national building franchise you will need to speak to the local builder directly. You can contact Colin Duncan and his team by visiting http://hotondo.com.au/home-builders/penrith-lithgow-blue-mountains/
Thanks - Rose

Hi Could u answer me this is it NORMAL to reach end of contract and still haven't reached lock up stage ???? Is it normal to take 290 days and end of a contract yet lock up stage is still not complete ???? With very poor communication and still haven't received the answers we need and contract expires in a weeks time and builder still hasn't completed lock up stage is this normal hotondo ?????? Do all your builds turn out like this ???? Which now has caused financial hardship and stress on a family Is that normal hotondo answers needed !???? Hotondo

Schaff asked on Sep 09, 2017

Answer this

Hi Schaff,
We take this feedback very seriously and would like to know more information regarding your build. Could you please contact our Customer Care team by emailing customercare@hotondo.com.au or by calling 1800 677 156. They will be able to assist you further.
Thanks - Rose

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