• 2 reviews
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  • 3 helpful votes
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Verified Customer

Unwilling couldn't give a dam

1 out of 5, reviewed on Jul 03, 2017

Nice when they're trying to get your money, they promise you the world, but once they have it the service is terrible .. l got sick of them setting me up with non-compatible women..

2 people found this helpful, do you? Yes

Comments
Ideal Introductions & Match Makers Official

Hi Carl, as per the email I have sent you. The last thing we want is unhappy clients. I am really keen to chat further with you when you return from holidays so we can resolve this situation. ... read more »

Ideal Introductions & Match Makers Official

We have compiled the following information whilst also emailing Carl again requesting contact on his return. He still has membership remaining with Ideal. I personally feel the membership could hav... read more »

Dear Linda thanks for your kind words. I signed up for the most expensive product you had avaiable, around $4600 l was told that l would be guaranteed to recieve minimum of 8 dates., which l did... read more »

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Verified Customer

Shocking

1 out of 5, reviewed on Nov 28, 2016

32 year old female:
If there is any other way you could possibly think of to meet someone- try it first.
This service was a horrible waste of money from the very first meeting.
On my first interview, I was shown three potential 'suitors' who all fit my brief (and handsome). After signing up the next day, all of a sudden, they were no longer available. Then I was matched into dating people who were really not what I wanted but was told to give them a chance. That chance cost a lot and very quickly I burned through my very awkward dates with guys that I didn't have anything in common with including one who didn't even live in a radius that could eventuate to a relationship (he didnt live in that radius).
I also heard from a friend they were using my photo long after I had pulled the plug. Using the same trick on someone else with my photo! Terrible.
Just like another review, the communication was so bad, I asked never to be contacted again.
Please don't now either.

10 people found this helpful, do you? Yes

Comments
Ideal Introductions & Match Makers Official

Dear Alana,
There are so many things about this review that just don't make sense to me with what is standard office procedure here at Ideal.
Please contact me personally so we can discuss your concerns.
Sincerely, Linda Prescott.

Ideal Introductions & Match Makers Official

I have looked through our complaint register for the last two years and nothing marries up to indicate such a complaint so I am at a loss moving forward, unless you contact me personally. I woul... read more »

Dear Linda, I believe I gave enough opportunity for rectification when I was signed up. I do not require further action.Merely giving people the chance to hear about my experience has been enough... read more »

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Verified Customer

Waste of money and time.

1 out of 5, reviewed on Nov 23, 2016

- good at marketing and selling you hope of professional care
- price is significantly high and disproportional to service provided
- gets your basic information wrong, despite you have personally filled in a form about yourself and met their staff during sign up talking about yourself. Honestly, meeting you did not equate to knowing you at all.
- constantly match you with people that don't even come close to your basic request/ factors of consideration. (Again, purpose of the forms and ongoing discussions?)
- description of matches over the phone is very sugar coated. Basic information you'd get on Internet dating profiles is more factual and informative.
- provide as much detail in every after date feedback you want, constant same formula of next mismatch, not listening and not improving service.

Honestly, Internet dating can be hit and miss but at least you are not wasting significant cash on useless service wasting your and your date's time.

8 people found this helpful, do you? Yes

Comments
Ideal Introductions & Match Makers Official

Dear Reviewer, clearly you're expectations are different to what is being delivered in your membership. Please contact me personally so we can meet face to face and discuss all your concerns so w... read more »

Hi Linda, Thank you for your offer, but I will decline thanks. I have higher priority matters to attend to. More than sufficient open and consistent communication (verbal and written) have been pr... read more »

Ideal Introductions & Match Makers Official

Dear Reviewer, unfortunately we don't always get it right and it is disappointing when that happens for us and our clients. Sincerely wishing you every happiness for the future and the offer to mee... read more »

Brisbane

  • 8 reviews
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Verified Customer

Waste of Money

1 out of 5, reviewed on Jan 21, 2016

Expensive service that I found a complete waste of money - in my case it seemed like little or no effort was put into matching after money changed hands. I am 5 ft 9 and specified my match needed to be 5ft 10 and above - 3 out of 4 matches were 5 ft 9 or less and I don't care what they said on their form!
Staff can be rude and unprofessional at times and I can honestly say I would have more luck selecting a potential partner on an online dating site as at least you can match yourself more accurately on height etc. I felt that a "matchmaking stranger" convinced me and assured me that they knew what I was looking in a partner but when it came to the crunch they couldn't even get the height match right 3 out of 4 times. This was relayed to the agency after each and every date but only the last match out of 4 met the height requirement!

7 people found this helpful, do you? Yes

Comments

As per previous post

Ideal Introductions & Match Makers Official

I am currently communicating with the reviewer and organising a meeting so we can discuss her complaint in person.
Linda Prescott. Director Ideal Introductions.

Ideal Introductions & Match Makers Official

Our member has now decided to meet with me and is advising of convenient time this week or next so we can move forward. Please find email sent prior to her agreeing to meet with me. Hi 'M', If yo... read more »

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Brisbane

  • 3 reviews
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  • 10 helpful votes
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Verified Customer

Buyer beware!

1 out of 5, reviewed on Jan 06, 2016

I took out the most expensive type of service offered and paid for many inclusions. The inclusions stopped after a while with no explanation. As well as this, the introductions were seriously mismatched. My experience was that even basic information on potential matches was frequently incorrect and I found ideal a very confusing company to deal with.
It was an absolute waste of my time, money and effort.
My suggestion is to try somewhere else, don't waste your money.

10 people found this helpful, do you? Yes

Comments
Ideal Introductions & Match Makers Official

Unfortunately we didn't find you a husband Anna, which was our ultimate goal. You joined Ideal 4 times over a 12 year period, were in three relationships through us and made several solid friendshi... read more »

Dear Linda What you have stated is patently untrue...seriously ? 4 contracts ? I have never been in a relationship with any of your matches . A few dates was as far as it went . You force me to go... read more »

Ideal Introductions & Match Makers Official

Andrew B 2007, Peter M 2009, Peter D 2010

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brisbane

  • 2 reviews
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  • 11 helpful votes
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Verified Customer

Ageism at its best

1 out of 5, reviewed on Dec 08, 2015

It all depends on your age on whether they will even take you on, I made an inquiry only to be told that at the ripe old age of 51 they don't deal with people in my demographic and they won't be taking on people in my demographic in the future.

Don't bother dealing with these people if you are over 50 as they are an ageist and discriminatory, their customer service and emailing is insulting and unfriendly. I have attached the email I received below. If they only cater to a specific age range state up front don't waste my time and insult me into the bargain.
So my introduction to this company was cold and very poor customer service.

8 people found this helpful, do you? Yes

Comments
Ideal Introductions & Match Makers Official

Please accept my apology if you feel that we have wronged you. Please understand we actually do have your best interests at heart by declining an interview with you at this point in time. We are de... read more »

If you don't understand you never will.

  • 1 review
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Disappointed only want your money!!!!!!

1 out of 5, reviewed on Aug 20, 2015

I joined ideal introductions with high hopes and was sold a very nice lie. Unfortunately as soon as I signed up it was almost a month and several phone calls before I got a date. When I met the date I was very shocked as he he was a nice person but in no way was what I had specified or was in no way like he was described to me. When I tried to explain to them that I was unhappy with the service the responses I got was rude and inappropriate rather than apologising and talking things though with me they threw back in my face how much work they had done on my case already and recited back my feedback to me which I was led to believe was for the person you went on a date with to read. I am not a nasty person and I don't think it was his fault that we were set up. Anyway the date wasn't really the problem it was the lack of service and when I tried to explain I was unhappy I wasn't listened too. Unfortunately I could only afford the lowest package and unfortunately here that $800+ adds up to nothing. DO NOT USE THIS SERVICE they only want your money. When I tried again to email them I have received no response. I am now considering the office of fair trading. I hope no one else gets used by this service they really don't care about their customers at all.

11 people found this helpful, do you? Yes

Comments
Ideal Introductions & Match Makers Official

Dear Reviewer, Please contact me personally so we can rectify this situation and move forward in a positive way. Please accept my apology if your service has taken a different turn than expected. ... read more »

Ideal Introductions & Match Makers Official

After a little detective work we've determined the above reviewer. A complaint was received via email in relation to a conversation which occurred with our Relationship Manager. She was simply fo... read more »

Ideal Introductions & Match Makers Official

We met and the meeting went well. We came up with a plan action moving forward and she has been on another date, still no success but we are moving forward and working towards that goal.
Linda Prescott.

Brisbane

  • 1 review
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  • 14 helpful votes
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Verified Customer

Do not waste your money

1 out of 5, reviewed on May 05, 2015

I invested with Ideal to help me meet someone special. I was excited, albeit nervous, to start with. I thought it would be an amazing way to meet someone. Wrong!! My first date was so diabolical I thought it might have been a set up to make me stronger so I could at least say "no date could be worse than that!". Not only did they not listen to any of the feedback I gave them (which incidentally is supposedly very important for them to find you the right partner) but practically bulldozed me into dates with men who were just not in anyway shape or form right for me. I was so angry after every date I went on. When I had first visited their office to meet with one of the "matchmakers", I felt so horrible about myself. She made me feel so awful with her comments. Do not use this service. They take a lot of money from you and will not deliver. Online dating can be hit or miss, but at least you are not out of pocket thousands of dollars.

14 people found this helpful, do you? Yes

Comments
Ideal Introductions & Match Makers Official

Dear reviewer, Reading this review actually horrifies me. We do have a Relationship Manager who deals with feedback on a daily basis and our clients always have the choice of declining an introdu... read more »

Ideal Introductions & Match Makers Official

I have determined which client wrote the above review and have left a message with her to discuss the situation further. I am awaiting a returned call.

Ideal Introductions & Match Makers Official

My call has not been returned so I feel I need to state my version of events. I actually contacted this client two days prior to this review being posted, offering to look after her personally as s... read more »

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Brisbane

  • 2 reviews
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  • 1 answer
  • 11 helpful votes
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Verified Customer

Big on promises but...

1 out of 5, reviewed on Jan 06, 2014

My advice: Save your money

The consultant was very professional in her dealings with me but that's the only upside to this.

Based on the consultant's presentations and advice, I bought a package close to $3000. Promises were made but the very first match that was arranged was disappointing. That lady clearly did not match my criteria and was not interested at all. The subsequent matches arranged just kept going downhill from there.

The consultant seemed sincere, but at the same time seems to be wanting to rush through all the matches I have under the contract. I gave up on the service before reaching the last match allowed in my contract and told them to put it on hold back then. Never went ahead with that last match ever since but I guess the contract period should have lapsed by now.

Recently, the consultant rang me up after an extremely long lapse, which jolted my memory about using this service and to write a review based on my own personal experience.

+ Professional in their dealings but that's about it

- Trying to rush through the matches allowed in the contract

11 people found this helpful, do you? Yes

Comments
Ideal Introductions & Match Makers Official

Amakusa Shiro, Being in the business of personal relationships and love for the last 21 years means I generally never forget a face or a name. After reading this review the name did not sound fa... read more »

Dear Linda, I can assure you my review is my personal experience and my consultant is not you but another lady. My nick here is not my actual name, that is why you will not be able to find it in y... read more »

Ideal Introductions & Match Makers Official

If that is in fact the case please contact me personally so I can discuss your situation with you. Kindest regards Linda

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  • 2 reviews
  • 5 comments
  • 10 helpful votes
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Don't go near them

1 out of 5, reviewed on Feb 11, 2013

I bought a voucher and went along for my visit to Ideal Introductions, this was just before Christmas 2012. The first interview seemed promising before the consulant left the room and left me with a list of very over priced packages. Upon leaving and not signing up to any of their packages I haven't heard from them since and it is now February 2013, not even a follow up of any type. I am an attractive female, 37 years old, no kids, great job, very well presented but there are no matches for me, I find this very hard to believe. I even question how many men they even have on their books. My advice is to save your $$$ and keep with internet dating. I only lost $60 with a coupon I would shudder to think I wasted $1,000's on one of their packages.

- Total waste of time and money.

9 people found this helpful, do you? Yes

Comments
Ideal Introductions & Match Makers Official

Unfortunately there was a communication breakdown between Ideal and [name removed]. She had not signed up for a membership or become a member so therefore was not contacted again or offered any in... read more »

I have to clarify that there was certainly no communication breakdown between the parties (just never got any follow up from my initial consultation) and Linda actually pressured me to take down ... read more »

Ideal Introductions & Match Makers Official

I believe with 20 years experience in matchmaking I have the expertise to guide my clients in their search for a lasting relationship. I will tell them if their expectations are a little unrealisti... read more »

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Questions & Answers

What is involved signing up with your service ?

Tuesday asked on Nov 07, 2018

Answer this

Hello, Please phone our office 32200171 and we can have a 10 minute call with you and explain briefly our process. Kindest regards, Linda Prescott.

Hi there, can you recommend an agency in Sydney who provides the great professional service you do? Wonderful reviews.

Sam C asked on Aug 06, 2018

Answer this

Hi,
We had a gentleman from Sydney inquire a while back who asked the same question as yourself.
At the time I phoned a few different agencies and the stand out was “Rose” at “Your Perfect Partner” (https://www.yourperfectpartner.com.au/)
I asked her some key questions and she seemed genuine and she truly cares for her clients.
I hope this helps you.
All the best!
Linda Prescott. Director Ideal Introductions.

How much are your fees fir women to join?

Sandra P asked on Jun 02, 2018

Answer this

Hi Sandra,
Thanks for your question.
Our fees vary depending on several different aspects.
You are best to phone us directly, have a quick 10 minute call so we can understand your personal situation and give you a more accurate indication.
To give you a bit of idea right now, the following plays a big role in the Level of Service that will be best suited to yourself.

Criteria - How easy you are to introduce to our current database and what type of person you are looking to meet or is best suited to yourself. For example the stricter you are with criteria or if you are in a demographic where there are more women than men, or you have certain criteria that makes you a little harder to match that will play a big part in what service is going to work better for you. IE the more selective you are, the more matching time required as the Dating Pool is smaller, so generally higher level or Personalised services are required.

Support - Are you going to prefer to have a Personal Consultant, working one on one with you. They will give you Feedback and Evaluation prior and after your introductions to ensure you are really comfortable and knowledgable in the Dating process and putting your best foot forward...
Perhaps you have that aspect completely covered, and simply want to be put in contact with like-minded people. Some clients are happy to work with a Team of Matchmakers as their criteria is broad and quite flexible, relying on our suggestions.
Time Frames - The length of Membership and time frames between introductions differ from each service.
Hope this helps somewhat.
Kindest regards,
Linda Prescott. Director Ideal Introductions.

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