Income Tax Professionals
1.9
49 reviews
PositivevsNegative
20% · 1038 · 78%
Transparency
2.4 (23)
Rates and Fees
2.2 (21)
Timeliness
2.1 (20)
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Reviews
Dorrie Greater Melbourne (Metropolitan), VIC
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Excellent service
I have received quick excellent professional service from ITP. East Bentleigh. Had I read the many dissatisfied reviews I would not have gone with them! Since my accountant husband has been doing my returns for some years, I have a fairly good understanding of the process. This year It was smooth and satisfactory. Thank you ITP.Rai
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Not happy Jan
I did my tax return 2 months ago at Morley and I’m still waiting for my return or even a call back after having to go in 4 times, as you get no luck on the getting through on the phone. I’m annoyedSup
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Did not lodge my return
ITP did not lodge my return, had to contact them twice to actually get them to lodge it. First time was 10 days after my appointment, the guy said he would call me back, I never heard back. Second time, 12 days after my appointment, the lady went ahead and lodged it for me. Upon receiving the return I got $1200 less than the estimate I was provided by the agent. Never wanna go back.nick h.
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Never again
Called to check on progress and informed that,after 2 weeks, it hadn't been lodged yet....agent PRESUMED I had a stake in partners sale/rental property untill I called to check progress and told them I don't!!Earnt same as last year,paid same tax....$2400 refund last year...$900 this year!?!?...
Paid $165 fee last year,$210 this year...
Its been over a month now... apparently due to staff shortages..... SERIOUSLY...at this time of year!!!!
Never again...
Samuel Z.
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Terrible service Do Not Recommend
Definitely not recommend. I had my tax return done with them last two years and to be honest I had good exprience with their previous agent in Australia Fair. However this year the service and experience with them are horrible. Start with messing up my appointment time, I went to the kiosk to make an appointment, the lady in the kiosk told me better to book appointment on 21st/July all the statements should be finalised by then, therefore I booked my appointment on that day, but when I arrived there a different staff was in the kiosk told me th... Read moreat I was never booked in. There is no apology for the mistake, she only advised me book the second day. When I went back second day, she went through my last year worksheet which did by different agent last year, changed a bit information then done, compare with last year the tax return droped more than half. 20mins appointment spent 136 for consultation which is not even consultation, all the information you can find easily on ATO website, there is no suggestion or information about how to do it right with maximising your tax return, she did not go through any details that things you are entitled to claim back. After the appointment she did not even check my signature I had to go back sign again after I left Australia Fair, what a sloppy job she did! Then again on Monday I received text message from them asked me to go back sign again, it was annoying enough to go back sign my signature after first appointment, it is even more annoying wasted my time went back end up being informed it was a mistake due to their system glitch. All these things add up my suspicious she was not doing a good job, therefore I asked her to provide me a worksheet that has details of my claims this year and last year I can compare them check if anything I missed, and she refused to provide that because these are their internal information. The information I provided and has my signature on that, I'm not allowed to have them back. What a joke! Finally there was another staff came in and helped me print out the information. Also I did seek for second opinion because the horrible service and experience I received from itp Australia Fair made me wonder, then I found out there were so many things I am entitled to claim. I can not speak for their other sites, they might have better staffs in other locations worth for you book appointment with, but if you are going to Australia fair, Do Not waste your time and money book appointment with them.lounge South East Queensland, QLD
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told first time ever owe tax 95 get tax bills of295
never use again told owe 95 tax says I owe 295 charge 135 a first then it rings and asks for exta 22Lara S.
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ITP Glebe - Trevor
Trevor was a wonderful help, I recommend his wealth of knowledge to anyone who is looking for a trustworthy accountant. I sent my son to see him as well and will return every year at tax time, as his authentic character, aligns with his professional service.Thank you
Lara Saveka
Glebe, Sydney, NSW.
Mollie 6 posts
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Waste of time
Spent hours doing my tax return online with ITP only to find that it rejected my final expense because it didn't recognise the dollar value. Called ITP the next day for help and was just told to book an in person appointment instead! If I wanted an in person appointment, i would have booked it in the first place! Complete waste of time.Donna
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ST Marys completely unprofesional
The St Marys office is completely unprofessional. The do not provide their email or any way of contacting other phone, which they never answer. I had a scheduled appointment that they cancelled and did not notify me of. Their response was these things happen. I will not do business with them and do not recommend them. I had to give 1 star as there is no option for a 0 rating.Jen Darling Downs, QLD 3 posts
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Very poor service. This is the last year, I will ever use ITP
Took a month to let me know tax information and stated 'they're busy'! (not my problem), employ more staff if the service they are offering is over run. The female accountant does not respond to emails and you have to keep chasing her for information. Pathetic service. I won't be back next financial year.Stevoh 8 posts
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Not very professional
They forgot to lodge my claim, saying I didn't sign the forms sent to me by email and it was my fault, they said they will resend the forms, this didn't happen either, another phone call to their office to check, I had confirmation of completed and signed forms, "apparently" it was a "glitch" in the computer system, first time ever that this has happened "apparently", no follow up calls to say it was rectified, only when I called them to tell them my tax still wasn't lodged did it happen ( fingers crossed pending) I will have to check with the... Read more ATO again to see if it has been done, now I'm worried my tax wasn't done right in the first place, very high fees too. Never will I use ITP for my tax again I have absolutely no faith in them whatsoever. I feel like a fool for putting any trust in that guy, it didn't feel right I should have trusted my instincts.Katerina
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Too expensive!!!!
I paid $135 for the tax agent to filll in a form!Vicki B. 3 posts
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Good customer service and happy with return
My appointment was with Hass, and as usual he provided great customer service and I got a good return. I return each year to the same company as I am always satisfied with the service provider.Mina
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Stay Away!!!
Stay away from the Browns Plains branch. They say that they guarantee maximised returns but really they will find excuses not to allow you to claim items you can legally claim and give you advice completely opposite of that on the ATO website. They are unprofessional and poorly educated. They do not even bother to respond to the reviews here or on Google, very sad. Look elsewhere for a tax agent.TransparencyRates and FeesTimeliness
Mitch South East Queensland, QLD
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If only I could rate ITP Qld a negative!!!!!
I did ITP 8week short course finishing June 2021. ITP Qld then want you to complete additional 3days unpaid training and don't advise if you have a job! Cheap nastyQuestions & Answers
Trusted Rico · Income Tax Professionals
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Has anybody else filed complaints with ATO in regards to ITP fraudulence?
Trusted Rico
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Yes. I've reported East Bentleigh branch. Dennis Argyros for illegally taking money from my bank acct as well as a list of bad service
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