Wodonga

  • 1 review
  • 2 helpful votes
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Verified Customer Construction End Date: Apr 2018

Good home prices but extremely bad customer service. Never ending wait . Don’t finish houses on time

1 out of 5, reviewed on Apr 18, 2018

We are building our home in wodonga. We started with good staff like [name removed] and [name removed]. But they left the company and it is a nightmare since then. We go to property eveyday two times. Work is done only one day or half day in a week. Sometimes no one goes there for weeks. According to the contract, the number of non working days (except public holidays, Saturdays and Sundays) is 0. But if i count all these days together, when work was not done on our property, will be more than 4 months altogether. i have a child, i am studying and working as well. My husband also works fulltime. Whenever we asked the staff they are saying that our house will be finished in 6 six weeks. We are hearing this since January 2018 and it is already nearly 4 months. My husband’s holidays has been cancelled as we don’t have date. Who will move my house and they are still saying 3 more weeks. Our lease has finished and and new tenants are moving within next 2 weeks. Jg king should be honest about the date so we didn’t have to arrange everything again and again. Don’t give us false dates. If workers are not sent to the property it won’t be finished till eternity. We have no excitement now. We are really frustrated and we have already advised our friends not to go through JG king if you want your house on time. The price for our dream home was good they actually beat the prices of other builders but at the end it is same as we are paying mortage and rent, double electricity and water bills. And its been nearly 9 months. So at the end of the day we saved nothing. Plus we are gifted with this false promises of 6 weeks or 3 weeks moving period. Anyone who still wants to build with jg king, i will suggest you that you make sure you get your date in writing. I mean actual date not the number of days and ask them before hand whether the work will be done 5 days a week or one (except weather conditions).

Very very disappointed with JG king. Won’t make this mistake when we will build second house in future.

2 people found this helpful, do you? Yes

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JG King Homes Official

Hi Jasneet Kaur, We are very sorry to read this and we are disappointed that you feel we have let you down. Can you please provide us with your job number? We would like the opportunity to invest... read more »

Verified Customer Construction End Date: Mar 2018

Beautiful home

5 out of 5, reviewed on Apr 09, 2018

Our building experience with JG King was great and we are very happy with our new home. [name removed] from Ballarat Office was excellent with helping us initially deciding home design. Our supervisor [name removed] always kept in contact and addressed any questions we had. We commenced our build in September 2017 and with only a two week break over Xmas we had handover on 29/3/2018.Overall the quality of work is good and that comes back to having an excellent supervisor, we had a couple of little issues but they were addressed.

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JG King Homes Official

Hi Deejay, Thank you so much for your positive review. Our team are very passionate about what they do and its great to read such kind words. We wish you all the very best in your new home and ho... read more »

  • 1 review
  • 1 helpful vote
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Verified Customer Construction End Date: Sep 2018

Great sales person [name initials removed]

5 out of 5, reviewed on Mar 01, 2018

My contract is still in early paperwork stages. The sales man [name initials removed] was extremely helpful, has been in regular continue contact, even though I did not initially have a block of land he still made contact with me even stayed on the lookout to find me one. Talked us through all the inclusions and upgrades available, answered all our stupid questions. Extremely nice person would definitely recommend dealing with [name initials removed].

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JG King Homes Official

Hi Helen, Thank you for your wonderful review. We are thrilled to hear that our team have provided you with such a positive building experience so far. We wish you all the very best throughout th... read more »

Verified Customer Construction End Date: Oct 2018

JG King - It simply made sense

5 out of 5, reviewed on Mar 01, 2018

I've recently signed up for a construction contract with JG King ([name initials removed]). At this early stage, I'm giving them a 5 star rating because I decided to go with them in the first place. After researching and speaking with other builders, I found (a) JG King's [name initials removed]'s attitude & customer service was the best. He is always keen to help and puts his customers first (b) their designs were superb especially their investor's range and I could easily pick one that suited my requirements (c) no one could beat JG King in price for the quality and value delivered by them (steel frame, colorbond roof are just a couple to name).
I am sure JG King will do nothing but the best during construction & handover phase so I can come back and give them another great review at the end of the process.

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JG King Homes Official

Hi JP Singh, We are so very pleased to read that you have had a very good experience with us. It sounds as though your sales consultant paved the way for a smooth ride thanks to their dedicated c... read more »

Verified Customer Construction End Date: Dec 2019

Very happy customer!!!

5 out of 5, reviewed on Feb 28, 2018

[name removed] at JG Kings Homes is very professional in his role. he is a great communicator and he shows love in what he does. our first meeting with [name removed] was mind blowing, he was able to turn our dream into reality. we have enjoy our experience so far with [name removed] and we hope our building process will be as pleasant as dealing with [name removed]. I hardly recommend JG Kings Homes.

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JG King Homes Official

Hi Lutee,

Thank you for your review. We are very pleased to hear that your experience has been so positive. We wish you all the best throughout the remainder of your journey.

Kind Regards,
JG King Homes

Verified Customer Construction End Date: Aug 2019

Wonderful customer service by [name removed]!!

5 out of 5, reviewed on Feb 28, 2018

I cannot praise [name removed]’s customer service skills enough, he has made the whole process of building our dream home so easy!! He recommended a wonderful mortgage broker and was incredibly patient with us, and really made the whole process less daunting. He even helped us find the perfect block of land for our house. We look forward to the next steps of our build process.

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JG King Homes Official

Hi Shannon, Thank you for taking the time to write a review. Building can sometimes be a stressful process but we very pleased to hear that your experience has been so wonderful with our team! Al... read more »

Verified Customer Construction End Date: Aug 2019

Jg king a great experience

5 out of 5, reviewed on Feb 28, 2018

We recently signed up for a house and land package with jg king. We are very pleased with the experience so far. Their houses are affordable and beautifully designed. Sales consultant [name removed] has been great, [name removed] is very informative, knowledgeable and communication has been great every step of the way. Would highly recommend jg king. Keep up your good work :-)

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JG King Homes Official

Hi Bhagya,

Thank you for your review. We are very pleased to hear that your experience has been so positive. We wish you all the best throughout the remainder of your journey.

Kind Regards,
JG King Homes

Verified Customer Construction End Date: Dec 2019

first home buyer

5 out of 5, reviewed on Feb 27, 2018

As first time home buyers, we were very apprehensive in choosing our builder. But after dealing with XP, we find that he is very patient in accommodating all our questions. He is knowledgeable about his job and he gives valuable advice based on actual cases that he’s handled, which is quite helpful to us. We are looking forward to the construction of our dream house with JG King.

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JG King Homes Official

Hi Cecille, Thank you for your wonderful review and congratulations on building your very first home! We are thrilled to hear that our team have provided you with such a positive building experien... read more »

Verified Customer Construction End Date: Dec 2019

House and Land Package bought with XP and JGKing

5 out of 5, reviewed on Feb 27, 2018

Awesome customer service so far.. Cant wait for the whole process to continue ie selections, building contract and then the actual build. Title is some time away. Hoping there are no delays. First build with steel frames with my third house so lets see whats different and the plus point is it is bush fire protected with 25 years structural warranty.

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JG King Homes Official

Hi Chandman, Thank you for taking the time to write a review. We are very pleased to hear that your experience has been a positive one so far. We wish you all the very best throughout the remaind... read more »

Verified Customer Construction End Date: May 2018

The best builders JG King Homes. [name removed] you were absolutely a star.

5 out of 5, reviewed on Feb 26, 2018

We had the pleasure of dealing with [name removed] from JG King homes, who assisted us over a good 2 months before we decided to do the deal with JG King Homes. He was fantastic and down to earth and above all he certainly tried to make sure everything is doable and easy and made sure he followed up with everything up to the last minute.... 10 out of 10 for [name removed] without any hesitation.

The rest of the team including admin staff and everyone involved, we were very happy with your ethical and professional work. Overall, we found the journey pleasant and within our expectation, so sincerely a big thank you to you and we certainly look forward to building with you again down the track.

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JG King Homes Official

Hi Jaspreet, Thank you so much for your positive review. Our team are very passionate about what they do and its great to read such a kind words. We wish you all the very best in your new home a... read more »

Verified Customer Construction End Date: Oct 2018

Exciting, well informed journey to a beautiful home. [name initials removed]

5 out of 5, reviewed on Feb 26, 2018

Custer Service were brilliant all the way.
Our build has just started however we have felt supported all the way so far.
[name initials removed] was well informed on the products and listened to what we were looking for. [name initials removed] was mindful of our budget when added extras to our home even walking through the display with us to give advise on our new home.

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JG King Homes Official

Hi Cheryl, Thank you for taking the time to write a review. We are very pleased to hear that your experience has been a positive one and the level of customer service has been outstanding. We wis... read more »

  • 1 review
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  • 6 answers
  • 10 helpful votes
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Verified Customer Construction End Date: Jun 2018

So distraught

1 out of 5, reviewed on Feb 16, 2018

Another night of crying that's all I do since this shell of a house was started. You would think we are building a mansion its taking that long. Started 17th October 2017 bricky worked through xmas and did an amazing job ...untill the sight clean and the bobcat hit the water meter and also the the corner of the house cracking the mortar and a brick in 1/2 and pushing a brick through the other side .. ok not JG Kings fault but the wall needs to come down and is still not fixed. We have plaster hung and a week on and nothing its a shell. We have been told they cannot have tradies on sight every day yet every other house around us have numerous amounts of tradies every day hence why our neighbors are at move in stage. Apparently JG King are short on tradies. Well you need to get your act together and finish our home as we are over it. You have given us a provisional finish date for June and its looking like thats when it will be (8 months to build a house!!!!). I am absolutely devastated and heartbroken but most of all embarrassed that we are building with this company as they are slow and their houses just sit there for months, you see it in every estate. I will never recommend you and will be making sure our friends and family boycott you as this company and build has not been pleasant in any way. We also now have our landlord who wants to move into our rental property and now have to find somewhere to live for 2 to 3 months just to add to our stress. Thank you for the heartbreak, disappointment and stress ....just what we both need in our lives JGKing.

10 people found this helpful, do you? Yes

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JG King Homes Official

Hi Candy, Thank you for your message. We are very sorry to hear that your building experience has been so stressful. We understand that your build experienced a few hiccups at the beginning, howev... read more »

Ok JG king you posted this on the 16th of Feb it is now the 5th March 18 no painters no kitchenand still no brick wall why I am I not surprised. Get your act together Im over and you will see me in your offices if I dont hear from you.

No reply... Why am I not surprised.

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Melbourne

  • 1 review
  • 1 comment
  • 6 helpful votes
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Verified Customer Construction End Date: Jul 2017

Five months gone by and nothing has happened.

1 out of 5, reviewed on Jan 24, 2018

The workmanship is below average and needless to say that they can't read their plans right. We had upgraded electricals but the site supervisor did not have the proper plan and to their defense it was theft. Still can't get my head around such excuse while he is holding the generic electrical plan for my house. It has been 4 months since I last saw the site supervisor and pointed out some defects no progress have been made and now I am aware that there is no one in particular that I can call as my site supervisor. The build started on the first week of November and we are still stuck at Frame stage. I have made multiple phone calls and sent multiple emails but no one bothers to follow up or tell me the truth.

6 people found this helpful, do you? Yes

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I wrote the review back in September 2017 and kept it private since the build was still not completed and the builder promised to follow up on it. It is January 2018 and its pretty much the same th... read more »

JG King Homes Official

Hi Gaza, Thank you for your review. We apologise for the delay and we ensure you that our team are doing everything they can to deliver you a quality home. Since September there has been far more... read more »

  • 2 reviews
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  • 1 answer
  • 12 helpful votes
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Verified Customer Construction End Date: Mar 2018

Bad service - no response from site supervisor

1 out of 5, reviewed on Dec 06, 2017

Building still in progress - but I would not use this builder ever in my life again and will not recommend anyone to them ever again - YES they built with steel but there are other builders out there that does the same thing STEEL FRAMES - they supply their own steel - yet there was a delay - they sent me letters to say that it is due to supplier delays - but they are their own supplier - hence 5 - 6 weeks delay which I think is not acceptable.
They then inform you about the brick colour that you chose is discontinued - they only offer you 2 other bricks to choose from - which does not even match your other roof colour - what do you do - if you want something else - you have to pay the difference. So you are force to choose a different colour brick that does not match your other colours. And then your site supervisor changes for no apparent reason and you were then allocated someone that is not even interested in your job - he rang initially and promised to keep in contact with you weekly as per their company's policy but have not heard from him at all - sent him a text - no reply at all - no phone call - rang the supervisor and he even switched off his phone after a few rings - so paying $250,000 for a house and getting a service that is not even worth $25.00 - as the supervisor does not even have a minute to speak to you - biggest mistake - Do not use them - unless you want more stresses in your life and you have nothing better to do. Cavity slider for pantry put on the wrong side as well. Brick layer was laying bricks but then had to attend to other jobs - so once again further delays. Even my neighbor that started 4 - 6 weeks after my site started - is about to catch up in terms of progress. What do you do? Can't pull out - just not a good experience with JG King Homes - spread the word.

10 people found this helpful, do you? Yes

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JG King Homes Official

Hi Joshua, Thank you for contacting us. We are sorry to hear that your experience has not been positive. We would like the opportunity to investigate this further. Can you please provide your job ... read more »

1702MLA383 is my job number ...

Cranbourne west

  • 1 review
  • 1 helpful vote
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Verified Customer Construction End Date: Dec 2017

Thank you Sam and JG King!

5 out of 5, reviewed on Nov 28, 2017

The quality of our home is second to none, and we are so pleased with our choice of builder. But we never thought we’d be lucky enough to have a supervisor like [name removed]. He kept us up to date every Friday, and we could not fault any of his trades and their work. We didn’t think we’d b in by Christmas, but towards the end of construction, [name removed] really made things move, and here we are. Thank you JG King and thank you [name removed] and [name removed] for your help.

1 person found this helpful, do you? Yes

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JG King Homes Official

Hi Sam, Thank you for your amazing review. We are thrilled to hear that your building experience has been nothing but positive. How exciting to be able to spend Christmas in your new! We hope you... read more »

Melbourne

  • 3 reviews
  • 5 answers
  • 15 helpful votes
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Verified Customer Construction End Date: Apr 2017

Poor customer service once the contract signed and following handover. Poor quality of work.

2 out of 5, reviewed on Nov 09, 2017

I went with this builder because they had built another home for me 25 years ago, without major problems and with an excellent standard of work. Sadly, this was not the case this time. Things were fine up until the contract to build was actually signed - all downhill from there. Delayed building start, appalling customer service from site supervisor [name removed], which continued up until completion. Handover delayed because of poor finishing on the home - eventually a complaint to Consumer Affairs was needed to get anything finished to a reasonable standard. At the supposed final inspection, the shower rose in the bathroom did not fit the holder; the windows were not weather sealed (large gaps where the rubber had not been installed properly); the carpet in the main bedroom had to be replaced prior to completion due to a noticeable fault in the weave; and the whole house had to be repainted internally prior to handover due to poor workmanship. Additionally, the stone bench in the kitchen was chipped; there were no shelves in the kitchen wall cupboards; and there was no caulking outside the master bedroom. This was supposed to be a finished building! The supervisor tried to bully me into submission (to accept poor workmanship) during the 18 months it took to accept the keys, until eventually I refused to meet with him without another person present. The building manager sent to complete the three month inspection was also lacking in basic politeness let alone interpersonal skills, and although he accepted the need for remedial action on my three page list, refused to accept that a tile in the bathroom needed replacing. The tradesperson sent to complete the remedial works left paint splatters in several spots. The floor in the family room had to be taken up and relaid in one part due to a significant dip in the slab - which clearly should have been remedied prior to the floor being laid. The garage door then needed to have the sensors adjusted - however, when I called the installers I was informed that it was out of warranty despite having only been in the house since April. I eventually managed to get J G King Homes to reimburse me the cost of this service call, but only once I 'proved' the problem was not due to misuse. They used every delaying tactic they could to avoid reimbursement.
In summary, this was supposed to be my forever home, and the process was supposed to be exciting and the final product something I loved. Sadly this has not proved to be the case, and I feel no positive emotional attachment to the house, due entirely to the terrible experience I have had with this builder. I am not alone in this experience sadly - there is another house a few streets down (in a new development) with the same supervisor, where the same problems are occurring. Dealing with J G King Homes has been an extremely stressful process and I would not recommend them to anyone at all.

13 people found this helpful, do you? Yes

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JG King Homes Official

Hi psych1, Thank you for your review. We are very disappointed to hear this and apologise that this has not been the experience you had hoped for. Can you please provide your job number? We would... read more »

Melbourne

  • 2 reviews
  • 2 answers
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Verified Customer Construction End Date: Aug 2019

Pre build experience

5 out of 5, reviewed on Nov 06, 2017

I have nothing but great things to say about the JG King.

Matthew sales consultant at woodlea was more than happy to answer my 100 questions. He went above and beyond to answer all my queries and Jenny also was great help also helped out with the kids while we needed to sign paperwork.

Colour selection consultant was very helpful also and made suggestions that we wouldn't of known of.

Mamatha is our Customer Service Administrator and also has gone above and beyond nothing is to much trouble for her. Easy to talk to and easy to get hold of if we need anything. Mamatha has helped us along our new build with JG King and has made this process easy and stress free.

We are currently waiting for our land to settle and can't wait for the build to start. Once land is settled will post another update once build starts.

Big Thankyou to all you guys @ JG King

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JG King Homes Official

Hi Max, Thank you for taking the time to write a review. We are very pleased to hear that your experience has been a positive one and the level of customer service has been outstanding. We wish y... read more »

Verified Customer Construction End Date: Jun 2018

Amazing service, gone above and beyond.

5 out of 5, reviewed on Nov 03, 2017

My partner and I have chosen to build our first home with JG King and so far we do not regret a thing.

Sales Consultant - BM from the Traralgon team.

The sales consultant and the team at Traralgon JG King have all helped us out a great amount. We have had a fair bit of trouble with the bank with not being reliable/responding to our calls and texts and JG King have dealt with it all with no complaints.
The sales consultant gave us the personal touch when choosing the design of our house, due to building her own house recently. She recommended where to put certain lights and power points and what certain things to upgrade and what will look better and help us in the long run. She even went the extra mile and sending photos through of her own house so we can see what ours will look like when it's finished.

Very exciting and happy we decided to go with JG King.

We are currently waiting on land settlement and as soon as that goes through building will begin. So far so good and cannot fault the admin side of JG King Traralgon.
Will be doing another review once the house is finished.

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JG King Homes Official

Hi Darcy and Hayden, Thank you for your wonderful review. We are thrilled to hear that the Traralgon team have provided you with such a positive building experience. Congratulations on building y... read more »

Verified Customer Construction End Date: Nov 2017

Outstanding Service

5 out of 5, reviewed on Nov 03, 2017

JG King Wodonga has exceeded all our expectations and we could not be happier. Vicki, Jamie and Rory have been professional, friendly and very efficient throughout our experience in building our first home. The process has been stress free and they have provided guidance every step of the way, no question or request has been too much. I cannot recommend the team at Wodonga highly enough.

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JG King Homes Official

Hi Taylah, Thank you so much for your positive review and congratulations on building your very first home! Our team are very passionate about what they do and its great to read such a wonderful r... read more »

Nagambie

  • 1 review
  • 1 helpful vote
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Verified Customer Construction End Date: Aug 2017

Dream Home

5 out of 5, reviewed on Nov 02, 2017

Absolute pleasure to deal with. From design to finished product, found all staff to be very helpful. Any issues with house design were explained very well. All issues during build were dealt with by Build Manager in a prompt / well explained manner. Always contactable and responsive to our needs. Could not recommend the team at Shepparton any more highly.

1 person found this helpful, do you? Yes

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JG King Homes Official

Hi Scoops,

Thank you for taking the time to write a review. We are very pleased to hear that your experience has been an absolute pleasure.

We wish you all the very best in your new home.

Kind Regards,
JG King Homes

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Questions & Answers

Hi, I built a home 10 yrs ago with JG kings and now I am thinking to extend the house from single story to double. Is it possible?

Juliana A asked on Apr 07, 2018

Answer this

Hi Juliana,

Yes this is possible, however JG King Homes don't do this kind of work.

Kind Regards,
JG King Homes

I have a question I stated a jg king build when I stated I was told about a $500 variation fee for changes now I’m getting told that John g king him self has changed it to $1500 is this true also your staff have no idea simple question they are unable to answer or guess then I’m left to check have no confidence in any of you staff very one sided they can change what they like but you won’t to Chang something and it’s the end of the world and I should have checked but when they won’t to change something it’s have to because bla bla transliteration they didn’t do there job I’m at frame stage and I can see it’s a fight to the end now I’m getting independent building inspection and not accepting your poor workmanship dogie dogie work

Taylor asked on Apr 03, 2018

How can I search from Contruction mid or finished after today's date? All the postive reviews I can find are only from sales person with contruction end date like end of the year? That is like giving 5 star feedback on someone that has not finished solving an problem you have

Patrick asked on Mar 13, 2018

Answer this

Hi Patrick,

We have many 5 star reviews post construction. If you select 'excellent' under the review rating, you will find them all there.

Please let us know if we can assist you further.

Kind Regards,
JG King Homes

Yes but this only sorts by newest to oldest, which the newest have construction end dates of late 2018
Which is not a fair review when all that is done is the paperwork

See all 100 questions about JG King Homes