• 1 review
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Amazing service

5 out of 5, reviewed on Jan 13, 2018

I was in there this morning.
Tom and Sean serving were fabulous, with lots of product knowledge, and eager to assist.
Great work guys....

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Comments
Kennards Hire Official

Hi Kon, Thank you so much for your fantastic review! I'm sure Tom and Sean, would love to hear your kind words, so that we can send it onto them and their branch and area manager, can you please ... read more »

Tom and Sean were from the Richmond branch and were fantastic but we also recently used the south Melbourne branch and they were great to. Kind regards
Kon

Kennards Hire Official

Hi Kon, Fantastic! Thank you for that! We will make sure that both branches get the praise they deserve, thank you again for your kind words!! We really appreciate it! if you need anything in the ... read more »

Verified Customer

Excellent Customer Service

5 out of 5, reviewed on Jan 10, 2018

Bit tardy in writing this review, however we rented a room between June and October 2017. The folks @ Thornleigh could not have been more helpful, particularly Nicole with whom we had most contact. Nothing was a problem and some of her suggestions were most appreciated. Unit was pristine and access simple. Could not have been happier. Sure we could have done it cheaper elsewhere, but suspect not with the same level of service all around. Thanks again Nicole.

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Kennards Hire Official

Hi Raiway, Thank you for your kind words! Even if its a bit "tardy" we always welcome the fantastic positive feedback such as yours! We are sure the team at the Thornleigh branch will be so happy... read more »

  • 1 review
  • 1 comment
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Excellent Service

5 out of 5, reviewed on Jan 08, 2018

I hired a unit expecting the normal service that]t I had received from other companies. Not so. Their service was first class, from a secure, clean unit, which became to small for me. I was offered a larger unit close by and transferred all my gear, plus some, without losing my fee from the small unit.
A lot of organisations could take a leaf from this company, and their staff.

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Kennards Hire Official

Dear Dave, Thank you so much for your kind words! We are so happy to hear the great experience that you had with us. Its not very often that we hear the good feedback, so we really appreciate the... read more »

You are welcome. Only too easy to complain. No one seems to say “Thank you”

Adelaide

  • 2 reviews
  • 1 comment
  • 3 helpful votes
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Absolutely AMAZING!

5 out of 5, reviewed on Oct 16, 2017

I had the best experience with my hire from Kennards last Saturday. I had problems arranging my booking so I got assistance from a lovely lady called Tess Clappison (Customer Service Agent) who arranged the whole hire for me, including the best location for pickup as not all stores had the heavy equipment I required. I then had to change my booking due to illness in the family and she as quite happy to make the changes for me with absolutely no fuss. The staff in store were extremely helpful also and helped us pick up the equipment quickly and with no issue.

As it turns out, I needed more than 1 day with the equipment and am going to go again next weekend and Tess has arranged it all again for me with the store. The absolute best in Customer Service! I highly recommend Kennards for all your rental needs and hope you are as lucky as me to have your hire handled by the amazing Tess. :)

Thank you Kennards!

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Kennards Hire Official

Hi There, Thank you for your kind words! Its always great to hear feedback from our customers especially the positive ones such as yours. We really appreciate the time and effort you took to let ... read more »

No problem at all. It was well deserved. I try to make sure I provide positive feedback where warranted as it's human nature to only provide feedback when you have a poor experience. :)

Amazing Service And Equipment!!! Lifesavers

5 out of 5, reviewed on Oct 07, 2017

I had booked a stump grinder through another hire company. When i arrived on the day to collect they had hired it out to someone else even though i arrived half an hour early.
Feeling very let down, i googled stump grinder hire and Kennards Hire appeared in my results.
I called the local branch and the person who answered the phone was amazing. Polite, informative and friendly. I didnt feel like just a number.
I explained my situation and although they did not have one at the time they advised me of another local branch that did have one availble and booked it in for me.
I arrived at the branch to find the staff busy but extremely helpful and attentive.
I was able to complete my job after all.
Kennards really do make your job easy.
Thank you to Kennards and all your staff.
Oh and by the way, being open 7 days - definately a plus!!!
Would recommend to everyone.

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Kennards Hire Official

Hi Kay,

Thank you for your kind words, we really appreciate the time you took to let us know of your experience and the service you received from us. Its always great to hear we're doing a great job.

Thank you again!

-Kennards Hire

No idea maintaining equipment, rude and uneducated

1 out of 5, reviewed on Oct 04, 2017

So I have 3 electric fryers to run for an event. One 1200 and two 2000. I have a 2 kva for the 1200 and hire a 6.5 for the 2 x 2000 (only run a generator at 70%) the 6.5 would not run the 1200 as the "retro fit" circuit beaker has been over loaded. Old mate from kennards oak flats comes with a replacement 7kva and this one runs both 2000 and so I turn off my 2 kva and it handles all 3 ... I later get charges total $260 for the hire as I "over loaded" the original (incorrect as standard maths) and have to put up with idiots on the phone talking over me and continuing to say it was "load tested and working fine" which means it's to be sent out as is again to another customer!! Idiots, load testing with a tester and plugging in a few real life tools in the hire shop will give a very different result, just ask NASA about simulators ... Rude, ill informed, idiots ! And yep the faulty tool coat me a coupe of grand in sales ...

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Kennards Hire Official

Hi Josh, We are sorry to hear about your experience with our Oak Flats Branch. We appreciate customers that advise us when things are not quite right. So that we can investigate further, is it po... read more »

  • 1 review
  • 1 helpful vote
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Completely wasted my time

1 out of 5, reviewed on Sep 19, 2017

Kennards Hire completely wasted my time. I was due to pick up a small item, and having booked it checked on the website what ID was required.
I turned up to pick up the item, which was located 90 minutes away from my job site, only to be told that my UK driving licence would not be valid, even when I offered proof of address, credit card. I even offered to have the entire value of the item withheld from my credit card, but they still wouldn't budge. So I then had to drive another 90 minutes back and book through another company, who incidentally had me sorted out within 5 minutes. I wasted 3 hours+ going to Kennards, who never apologised. I won't ever return.

1 person found this helpful, do you? Yes

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Kennards Hire Official

Hi John, Thank you for letting us know of your recent experience with us. As you can understand we need to know the identity of the person hiring the equipment in case the equipment comes back da... read more »

Canberra

  • 3 reviews
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Top notch team and expert advice

5 out of 5, reviewed on Aug 02, 2017

Josh and his team at Kennards Queanbeyan NSW were fantastic! Hired a wood chipper for my property last week and they addressed all my concerns and provided expert advice on best machine to use and operate.
Will definitely be heading back there to hire again as its a good opportunity to 'try before you buy' as well i.e. looking to purchase a ride on mower but want to hire one first to check appropriate size for the area.
Thanks again guys. Truly professional.

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Kennards Hire Official

Hi Brett,

We're so glad to hear that our Queanbeyan team were able to help you with the wood chipper! We've sent your compliment to their managers so they can see the great work the team has done. Thank you for the kind words! - Kennards Hire

A Better Experience

3 out of 5, reviewed on Jul 26, 2017

I recently posted a poor review about a bad experience I had with Kennards Hire when I rented an outdoor heater which we were unable to use, due to the heater not being very user friendly at all and not being provided with any instructions on how to get it going.

I have since been contacted by the Assistant Manager from the Girraween store which we hired the heater from and was offered a full refund and an apology which I gladly accepted. Thank you for taking and the time and the effort to make this right. I thought the representative I spoke to today was quite understanding, professional and genuinely wanted to resolve my issue.

The item we hired may not have worked but after this turn around I would go back and give them another chance.

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Kennards Hire Official

Hi Jarred, Thank you very much for giving us the opportunity to make things right for you. We've let Dane (Assistant Manager to Girraween) know about your review and what an excellent job he's do... read more »

Terrible Service

1 out of 5, reviewed on May 16, 2017

I hired a simple thing like a ladder, and was quoted $167 for hire + $45 delivery/ collection each way for a weekend hire (Friday to Monday morning). They not only didn't collect the ladder on the Monday after I called them and took a call from them where they confirmed the ladder would be collected that day. They failed to arrive. As I don't work in the office I got a call from one of the staff members saying that the ladder hadn't been collected yet. Staff told me that they'd received a call mid week from Kennards to say that they couldn't collect the ladder but would collect on Thursday but again never showed up.
I called on the following Monday to arrange collection and was slapped with a $288.98 invoice for a weeks hire and a failed pick up charge. I had to fight to get the failed pick up charge dropped and was told that my staff had refused collection on the Friday. I checked with my staff and nobody had been notified that anyone was collecting the ladder or had even received a call for Kennard to gain access to the office to collect the ladder. This is disgusting behavior from a company, how many other people are they over charging and getting away with it???

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Kennards Hire Official

Hi Kim, Thank you for letting us know of the service you received. We also received your online query regarding you experience yesterday, and proceeded to send this to the Branch Manager and Area... read more »

ROSEMEADOW, NSW 2560

  • 2 reviews
  • 1 comment
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Verified Customer

Business/customer relations Campbelltown hire branch very poor experience.

1 out of 5, reviewed on May 04, 2017

Due to a business hire relations at Campbelltown branch is due to not being flexible with a 30 days terms payable account on which they have done a cancelled the invoice number:18272735 of $791.40 for a boom lift 10.4m.

Also have decided of closing my account down to this relations with this branch of the supervisor was not around every day.

Trying to hire once again the boom lift 10.4m for a week but he decided to cancel it until it is pay for first $791.40.

Please do not go this branch. Very poor experience at all times.. specifically with business/customers....

0/10

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Kennards Hire Official

Hi Luke, Thank you for your message. Anyone can encounter a sick day or have time off from work due to extensive work hours. Our branch managers have several responsibilities, some requiring t... read more »

it was for the april tax invoice 2017 not may 2017.... end of story telling now.

Money hungry retailer, no customer service

2 out of 5, reviewed on Apr 18, 2017

Son in-law hired a demolition saw fromm kennards hire @ wetherill park on easter sunday lunch time, it stopped working after 4 hours by which time kennards were closed.  Son in-law got sick overnight and took it back the next day 1-2 hours late,  staff told him it was his fault that it broke down as it was in working order when he hired it,  however we as the public hire it good faith that it should not breakdown.  They kept his deposit,  charged him extra for returning it late regardless that he was sick.  Going by other reviews this seems to be the normal way kennards treat customers and don't recommend them to anyone. Wish we checked other reviews first before we hired it

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Kennards Hire Official

Hi Jeff, We're sorry to hear about your experience with one of our branches. So that we can investigate further into this, we would appreciate if you could please send us a private message or a... read more »

Poor service

2 out of 5, reviewed on Mar 29, 2017

Money hungry pigs. Won't hire anything again. Returned something that was hired took them 4 working days to contact us and tell us what we owed. Should have contact the person who hired the machine asap if there was a problem!

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Kennards Hire Official

Hi Nunya, We're sorry to hear about you recent experience with Kennards Hire. So that we can further investigate what occurred, could you please send us a private message with your hire schedule,... read more »

Poor customer service.

1 out of 5, reviewed on Mar 29, 2017

We had a generator delivered for an event and it stopped working after 5 minutes. We got another one delivered after 1.5 hour which delayed our work and we weren't ready to trade by the time we should. We had to send 2 emails asking for a percentage of refund to finally receive a call from a guy who said they have been pretty good sending a new one and he complained we left it exactly where they delivered it not taking any responsibility about the poor service they provided. They are very expensive and with an arrogant, poor customer service. Will never use them again

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Kennards Hire Official

Hi And, We apologise for the experience your receive. So that we can investigate further, we would really appreciate it if you could please email csc@kennards.com.au the schedule number for the b... read more »

Melbourne

  • 19 reviews
  • 1 comment
  • 3 answers
  • 17 helpful votes
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Great Service

5 out of 5, reviewed on Mar 06, 2017

I have been to this Frankston store several times and must say that Jamie, Jez and the team all seem to have one thing in common they are all genuine and willing to help with advice
Compliments to the store manager and team at Frankston

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Kennards Hire Official

Hi Eduard, Thank you for your message. We're sure you are very busy and we appreciate the time you took to let us know that we are doing a great job. We have passed on your compliment to the Fra... read more »

Great service , always go the extra mile

5 out of 5, reviewed on Feb 11, 2017

Have used this company exclusively for many years because of the great customer service, top of the range equipment and the commitment to make sure my job gets done with minimal fuss.
Would highly recommend over any of the competitors.10/10

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Kennards Hire Official

Thanks for the compliment Gav, really appreciate it!

- Kennards Hire

  • 1 review
  • 1 comment
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Don't trust prebooking

1 out of 5, reviewed on Jan 26, 2017

At the time of pick up we were told the preboked item was now not available, " due to an error. "
No courtsesy call to let us know. Waste of time making the trip to pick up something that had already been hired out. Care factor zero. Never again.

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Kennards Hire Official

Hi Leigh, We're sorry to hear of your experience with our online booking system. Our website is relatively new, and we are constantly striving to update the equipment and improve the customer exp... read more »

Thanks for the reply. I forgot to say the booking was made in person the day before the hire at the location (Charles St Perth) Another comment is that when i was told it wasnt available there wa... read more »

Kennards Hire Official

Hi Leigh, Thanks for your reply. Do you happen to have a schedule number handy from when you initially booked this in? We would like to find your booking in our system so that we can investigate... read more »

Car Trailer

1 out of 5, reviewed on Nov 07, 2016

Hired a car trailer today from McGraths Hill to pick up a not running car. Get to the car and there is no trailer winch. They DON'T supply a winch for the trailer cause they get knocked off. SO charge the client on return for lost winch. Idiots. Whats the point of a car trailer with no winch. Hello sir yes we have a car trailer but no winch is that ok with you. I guess I was lucky it had tyres.

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Kennards Hire Official

Hi Andrew, We take customer service very seriously and your complaint was never addressed, which we apologise for. So that we can improve our customer service experience, if you have any further... read more »

Electric Eeel - drain auger

1 out of 5, reviewed on Oct 30, 2016

This is for small roots. Will never do the job on large or multiple roots. The tube where the cable went through was the incorrect one and kept breaking (3 times), so was forced to use it without it. Ended up getting tangled with a tarp nearby and bent it. I would say its Kennards fault for not using the correct tube for this to happen. They charged me $180 for the cable replacement which I doubt is the correct price! So being ripped off twice for substandard service and substandard Tube.

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Kennards Hire Official

Hi Marcel, We're very sorry to hear about you experience with the electric eel you hired. We take customer service very seriously and your concerns were never addressed. If you have any further ... read more »

Bike trailer

5 out of 5, reviewed on Oct 10, 2016

Hired a bike trailer from Darlington
Guy that works there Kane absolutely friendly and helpful
Trailer was good too thx

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1 of 3 pages


Questions & Answers

Are you able to hire in Qld and return in Nsw?

monica asked on Mar 08, 2016

Answer this

Hi Monica,

We realise you've posted this a long time ago but we never responded. You can return your vehicle or trailer to any Kennards Hire branch within the same city. This incurs a relocation fee which is available on application. We don’t do one way vehicle and trailer hire between cities or interstate. We do have weekly and long term rates on vehicles and trailers for those longer trips if you’re planning to return to your hiring branch or area.

Apologies for the severe delay in our response, but hopefully this will help you and others with future plans.