Perth

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Kitcraft failed to give me the kitchen they promised

1 out of 5, reviewed on Jul 23, 2013

I purchsed a new Kitchen from Kitchen Craftsman, the sales process was very positive, but the fitter, quality of product, and customer service have been really, really bad. I am so dissapointed and want to warn others - find another kitchen supplier! They still have not fixed the problems and have made a lot of excuses. Specifically - cupboards were installed with visible damage, benchtop was cut badly, missed appointments, disrespectful workers. AVOID.

+ Salesman was helpful, showroom was nice

- Customer service, quality of finsh, workmanship, cost

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Kitcraft Kitchens Official

Thank you for taking the time to write this review. We are sorry to hear that you have had issues with your installation. Unfortunately with renovations, there are bound to be hiccups along the wa... read more »

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Misled

1 out of 5, reviewed on Jun 22, 2013

We were told if we signed the contract and paid the ridiculous deposit we would have a new kitchen in 2 weeks... 6 weeks later we have a half finished disaster. We paid for a measure and quote professionally yet noting fits right.. They've damaged our ceiling and timber floors.. The salesmen promised to throw in the kitchen sink for free and then denied it, even after I confirmed it with him, as it was not written on our contract.. They're very disorganised and have a several people in your house that dont know whats going on. We signed up with them as we thought they were kitchen renovators and that they did everything for you, but theyre just glorified cabinet makers. Everything else is your responsibility to arrange, which was not clearly outlined to us. Their contracts are very confusing so you just have to sign and hope you're getting what you asked for. We are somewhat seasoned renovators and kitcraft are up there with the worst companies we have dealt with... And there have been quite a few.

+ Having a showroom to go through design.

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We were very pleased with the professional service and the quality of work we recieved

5 out of 5, reviewed on May 18, 2017

Nathan Allam & Nik Avery from the Osbourne Park were so helpfull from the start to completion as they always followed up and responded to our queries.Jason who installed the complete kitchen is a perfectionist so I would recommend Kitchen Craftsmen to anyone

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Kitchen Craftsmen Official

Hi Ron, Thanks for taking the time to give us feedback on Product Review! We’re so glad that you love your new kitchen, and were so pleased with the service you received from our team. We... read more »

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Great Service, Great Result

5 out of 5, reviewed on May 08, 2017

Thanks to the team at Kitchen Craftsmen, Midland. From the very beginning of our new kitchen journey to the final handover and after service - we were so well looked after. The customer service, attention to detail and the quality of the product is second to none. Go and see John and Stavros in Midland if you are after a new kitchen - you won't be disappointed!

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Kitchen Craftsmen Official

Hi Dan, Thanks for taking the time to review us on Product Review – and for your fantastic feedback! We will be sure to pass on your wonderful comments to John, Stavros and the team at our Mid... read more »

Dream kitchen.

5 out of 5, reviewed on Apr 28, 2017

Having looked around for someone to renovate our kitchen we went to kitchen craftsman,excellent from start to finish,designer,tradesmen and installer,we went with the tradesmen that work with kc,as they all work together and no delays what so ever,as one job finished the next was started ,still stand back and look amazed at the results of my wonderful kitchen.Thank you.

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Kitchen Craftsmen Official

Hi John and Michele, Thank you for taking the time to review our work on your kitchen - and for your great feedback! We’re so pleased to hear that our team of expert craftsmen, along ... read more »

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Better than we hoped for

5 out of 5, reviewed on Apr 10, 2017

After having been given a few quotes and many ideas, by other kitchen renovators, we decided to go with Kitchen Craftsmen at Jandakot. Our designer was Simon Avery, who impressed us from the start with his knowledge and attention to detail. He is very patient and took us through the whole process calmly and professionally. Our kitchen wasn't the easiest to renovate but with Simons advice it turned out to be a wonderful transformation. The installation was much, much easier than we imagined it would be, with everything slotting in perfectly. We chose to have corner drawers and would recommend them for their easy storage and cleaning. We have a bright, functional and great looking kitchen thanks to Kitchen Craftsmen.

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Kitchen Craftsmen Official

Hi P and C, Thank you for taking the time to review our work on your kitchen - and for your fantastic feedback! We’re so happy to hear that you love your new kitchen, and that the installation t... read more »

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Seamless Transformation

5 out of 5, reviewed on Mar 27, 2017

We have just completed the total transformation of our kitchen area and the experience has been wonderful.

After researching what could be achieved through the installation of a new kitchen we sought design ideas and quotes from a number of companies. The experience we had with Simon, from Kitchen Craftsmen in Jandakot, left us feeling confident that our requirements and desires would be fully met within a framework of good design principles and quality products. The quote was also very competitive and so we decided to go this way.

We have not been disappointed with the service we have received at every point in the process. The tradesmen recommended by KC were all very personable and highly competent, completing their tasks with the minimum of fuss. The installers were the same and everything fitted together seamlessly. We had a concern regarding cupboard doors and this was addressed quickly and to our total satisfaction. We could not be happier with our new kitchen and would highly recommend Kitchen Craftsmen.

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Kitcraft Kitchens Official

Hey L and M, Thank you for taking the time to review our work on your kitchen - and for your fantastic feedback! We’re thrilled that Simon was able to make your dream a reality too! He's a tal... read more »

Perth

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Came together beautifully - We love it!

5 out of 5, reviewed on Mar 27, 2017

It took us a long time to finally decide on the design and after checking out other options we returned to Kitchen Craftsmen to get the job done. Nathan Allam for the design team in Osbourne Park provided us with the best options for our kitchen and guided us through the process. We couldn't be happier with the result and the finished product is fantastic.

Mike and Cavell

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Kitcraft Kitchens Official

Hey Huddo, Thank you for taking the time to review our work - and for your kind words! We’re so pleased to hear that our team of expert craftsmen were able to help you assist in brining your vis... read more »

Perth

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Very Happy with the design, tradesmen and outcome.

5 out of 5, reviewed on Jan 12, 2017

We had long planned a kitchen renovation. With both my wife and I spending a lot of time in our large kitchen/living area it was important to both of us. After initially visiting a number of operations we settled on Kitchen Craftsmen. Our consultant Marco from Kitchen Craftsmen was outstanding, he brings superb attention to detail and gentle guidance based on a wealth of experience and knowledge. He tackles all the design decisions with humility and a genuine desire to understand our goals and communicates clearly at every stage. They also happily integrated into their build plan a number of our own choices with regard to tradesmen and other products/services. The Kitchen Craftsmen showroom has many examples and of their workmanship and is well worth a visit for those contemplating a kitchen renovation. Kitchen Craftsmen also very graciously worked with out budgeting restrictions and accepted our proposed payment plan for their services. We are very happy with the result and very happy with the customer service.

We had a wall removed and got installed new spacious and strong cabinets, bulkheads, engineered stone benchtops (beautiful), a french farmhouse kitchen sink, stunning red subway titled back wall, Miele dishwasher, Westinghouse 90cm dual fuel gas top and oven with range hood, new lighting, new flooring and a very useful island all integrated beautifully driven by the Kitchen Craftsmen design. The result is outstanding.

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Kitcraft Kitchens Official

Thanks Chris K, Your positive feedback is fantastic to receive! We’ll be sure to pass on your kind words to Marco and the team at Claremont. We’re glad that you and your wife love the result o... read more »

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It has changed my life

5 out of 5, reviewed on Sep 19, 2016

Stavros designed us a functional and practical kitchen that looks amazing. I had no idea where to start. Being able to see styles and suggestions in the showroom made the process less daunting. I was listened too and no question was too small of silly.
I now have the kitchen of my dreams.

1 person found this helpful, do you? Yes

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Kitcraft Kitchens Official

Thanks for your lovely review, Loz... Feedback like this really makes us love what we do. We'll be sure to pass on your feedback to Stavros - we know he'll be really happy with your comments. W... read more »

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Very disappoibnted with kithcen

1 out of 5, reviewed on Mar 30, 2016

The quality of finished kitchen is no better than a kitchen from Bunnings or Ikea. I was given a timetable for the installation of kitchen which was to start on 1/9/15 and be completed 27/9/15. My kitchen still isn't finished. The stone bench top had to be changed due to the poor quality. The bench top I have now is still of a poor quality. I was told that there would be no guarantee that if I had it replaced again that the new one would be any better. My drawer still don't close properly even though I had it adjusted once before. I never saw the same installer. The first installer complained about having to come to south of the river when he lived north of the river. He didn't finish installing the cabinets when he was supposed to 1/9/15, so a different installer was sent days later to finish the job which he couldn't because he didn't have all the panels he needed. I then had to cancel my electrician because the panel hadn't been installed where he was going to put a power point.

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Kitcraft Kitchens Official

Hi Linda, Thanks for reaching out to us on Product Review. We have tried to locate your information on file and we’re unable to match your criteria with our customer database. Issues with insta... read more »

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actually we are very happy

4 out of 5, reviewed on Jul 31, 2012

We used Kitchen Craftsmen recently to renovate our kitchen and it was great. Renovations are what they are! But we had great service from our designer (we went to their Cannington showroom) and the kitchen looks great. We had to wait a bit longer to get it finished with the glass spalshback but when it was all done, it looked awesome and still does. We had a good experience and we'd be happy to use them again.

+ Made in WA, good quality, friendly designer

1 person found this helpful, do you? Yes

An Excellent Outcome

5 out of 5, reviewed on Nov 20, 2017

Thanks to Paul and the guys from Kitchen Crafsmen Jandakot. We now have a brilliant, swish kitchen, all done professionally without too much stress. I'd highly recommend them to any prospective 'kitchen renovators' out there.

Was this review helpful? Yes

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Kitchen Craftsmen Official

Hi Andrew, Thank you so much for your five-star review! Deciding which company to use for your kitchen renovation is a big decision, so we are very thankful you chose us. It is wonderful to hear... read more »

Verified Customer

Gobsmack'ingly Stunning Transformation!

5 out of 5, reviewed on Nov 16, 2017

…And I'm still speechless. Our kitchen transformation is unbelievable. I've seen reviews about other KC centres, but John and Stavros at KC Midland are phenomenal. From the time John walked in for a quote and patiently measured out the place, we knew this was going to be good. Professionalism with a hint of friendliness is what you want to see when dealing with people and that's exactly what you get from these boys

We had cheaper quotes from elsewhere, but we didn't know what we were getting while others were asking for a fee just to start off the initial plan...but what if we weren't happy with it?

Anyway, after seeing the 3D design John had prepared for us it just felt right and we couldn't stop smiling. We made a few customisations to suit our taste and the team was more than happy to accommodate it.

Stavros was with us for the long haul and we would like to absolutely commend him for his patience, knowledge and very friendly nature. There were so many decisions to made, but Stavros in his infinite knowledge would quickly come up with solutions and/or alternatives to things that wouldn’t fit the design.

The whole project was a success from start to finish and very well planned. There were a few minor issues experienced, but Stavros was quick to resolve them and that’s the peace of mind you want when going through a renovation of any kind.

The KC team that undertook our project were all fantastic and I think they all deserve a mention:
- Al the builder - who managed to demolish our old-style brick pantry we thought could never be removed and levelling out part of the kitchen wall which for some unknown reason had initially been designed with a curve at the end of it.
- Jason – who was absolutely remarkable with his cabinetry work and is an all-round top bloke.
- Jonny the electrician – Happy go lucky chap with a wealth of experience in his field, who also managed to do a few extra jobs required as part of kitchen reno.
- Adam and his plumbing team - who made the whole process look seamless.
- Richard aka Richo – who was very friendly and quite precise in the measure and template of the stone bench-top using some unique tools.

We are so grateful we chose Kitchen Craftsmen as our kitchen transformation team and will highly recommend them to anyone looking to get lifestyle-changing renovation…you are in safe hands with these guys.

The wife is very happy which means I will have one long happy life.

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Kitchen Craftsmen Official

Hi Mista, Wow, what an incredible review! We can’t thank you enough for taking the time to share your experience of Kitchen Craftsmen. It's always super to receive customer comments, especia... read more »

Verified Customer

Amazing project from day one!

5 out of 5, reviewed on Nov 03, 2017

Our new kitchen installation was managed in a timely manner, in a schedule as exactly depicted to us. The advice given to us in the planning and design stage was spot on. The KC team were respectful, responsive to queries and demonstrated great attention to detail.

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Kitchen Craftsmen Official

Hi Dale, Thank you so much for taking the time to leave us feedback here on Product Review. We’re so glad that your kitchen renovation went smoothly, and was finished on time according to sched... read more »

our dream kitchen

5 out of 5, reviewed on Nov 02, 2017

We have our new kitchen now completed. The whole process was a breeze with the design, installation and follow up. Being our first time renovating a kitchen we were taken by the client focus and get it done right attitude of all the staff and trades involved. I would recommend taking the time to visit the store in Joondalup should you be looking to upgrade the kitchen of bathroom.

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Kitchen Craftsmen Official

Hi Brian, Thanks for taking the time to leave us feedback here on Product Review! We're thrilled to hear that you love your new “dream kitchen"! We'll pass on your feedback to the team at ou... read more »

Love our new kitchen.

4 out of 5, reviewed on Oct 28, 2017

We are very happy with the new kitchen that we have recently had installed. Paul from Kitchen craftsman in Jandakot came up with a great design and was very accomodating with all of the changes that were made during the process.

As with every project, small issues came up but were rectified with a minimum of fuss on on our side. For example, some of the doors weren't delivered with the rest of the cabinets so the carpenter could only do so much until they arrived and needed to come for a second day to finish install. A piece of cabinetry was damaged so needed to be replaced. Most of these were non-issues and were handled by the team. All in all, the splash back went in two days later than the original schedule, but was not a big deal. Worth waiting for!

The only thing that could have been improved was a bit more communication behind the scenes. Kitchen craftsmen called us to ask whether the doors had been installed. I would have expected the installer to advise the project manager of his progress rather than rely on the client to advise them.

Other than that small event, it was a good experience working with Kitchen Craftsmen and I would recommend them for if you want kitchen renovation at a competitive price.

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Kitchen Craftsmen Official

Hi Anthony, Thank you for leaving us this lovely four-star review! We really appreciate you taking the time to share your feedback on Kitchen Craftsmen, and will pass on your comments to Paul at... read more »

Verified Customer

What a pleasure, goodbye brown 80's kitchen

5 out of 5, reviewed on Oct 21, 2017

We completely gutted our old original installed kitchen from the 80's. We could not wait to see the last of that dilapidated mess. We had done a bit of shopping around and walked through the doors of Kitchen Craftsmen in Jandakot where we met Simon. Simon gave us lots of his time and worked with us to design a new kitchen that would make the most out of the space we have. Even before we signed on, he was happy to revise the drawings a couple of times with our new ideas. Cost competitively, KC was quite attractive so we decided to take the plunge as we had also received stellar customer service up to this point.

Between signing on and the installation there were a few months of which any query was answered promptly and any request to further change the design was promptly provided. Simon was always happy to work with us. When it came to installation, scheduling was arranged ahead of time and adhered to strictly which I thoroughly appreciated. There were a couple of minor hiccups which were promptly resolved, again this was thoroughly appreciated. The project finished on time per its original scheduling and we now have this wonderful dreamy kitchen that is a pleasure to behold.

I will not hesitate to recommend Kitchen Craftsmen to anyone I hear who may be in the market for kitchen or bathroom renovations. Now that we have this kitchen monkey off our back we can set our sights on the next tasks which will inevitably lead to bathroom and laundry renos. I will be happy to march back through the doors of KC in Jandakot.

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Kitchen Craftsmen Official

Hi Aly, Wow, what a review! We really appreciate you taking the time to share your experience of Kitchen Craftsmen. It's always super to receive customer comments, especially ones as lovely ... read more »

Verified Customer

So happy with our new kitchen

5 out of 5, reviewed on Oct 02, 2017

Simon and Paul at the Jandakot store were so great to work with.
We were constantly changing the design but Simon took it all in his stride and created a great design for us.

The installation process went without a hitch - we were pleasantly surprised to have everything finished by the scheduled date. All of the trades were punctual, friendly and in particular the installer was meticulous with his workmanship.

All up very happy with the final result. Would definitely recommend Kitchen craftsman to friends

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Kitchen Craftsmen Official

Hi Tracey, Thank you for leaving us this lovely five-star review! We really appreciate you taking the time to share your feedback on Kitchen Craftsmen. We’re so happy to hear that your experi... read more »

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They cared a lot about how happy we were with the process and the end result.

5 out of 5, reviewed on Sep 18, 2017

Our designed (Rod Sinclair) took the time to show us all the options and came up with a very good looking layout. He spent time talking through the contract with us to make sure we were happy and clear on everything. This was a refreshing change from most salespeople who tend to get a bit impatient at the end when they just want to close the sale. Rod even called us up after we had signed the contract to make sure we were happy with an item that we had seemed uncertain on beforehand. This level of care and attention was very much appreciated.

There were minimal deviations from the schedule of the install. The project manager (Brad Ronan) was very proactive during the whole process in making sure we were happy with what was happening. This was a refreshing change from many businesses who don't seem keen to ask this question. There were a couple of hiccups along the way (as is very normal) but Brad made sure they were all sorted out very well and promptly. One of the minor issues was only noticed after the final payment was made, but Brad still made sure this was sorted out. Again, this was refreshing, because many businesses seem to lose interest after getting their final payment.

The soft-close feature on all the drawers and cupboards is very nice. Everything fits nicely and looks great. The extra-wide drawers are very functional.

The price was very reasonable and we felt like we were being looked after during the whole process. We felt like Kitchen Craftsmen cared about the quality of the result and making sure we were happy with the whole process. This renovation was part of starting a home business so it was great to see it go so smoothly. Overall it was pleasant and efficient.

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Kitchen Craftsmen Official

Hi Peter and Jess, What a wonderful review to receive, thank you for the detailed and generous feedback! We'll definitely pass your comments on to Rod and Brad, who we know will be really happy ... read more »

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Questions & Answers

How do you remove Kitcraft drawer fronts? Some of mine need replacing due to the laminate peeling.

Dayle asked on Jun 13, 2017

Answer this

Hi Dayle,

Thanks for contacting us regarding your issue.
If you would like to send through your best contact details to us at marketing@kitchencraftsmen.com.au we will be happy to contact you directly to see how we can help.

We look forward to hearing from you.
The Kitchen Craftsmen Team

I have a kitchen which needs new benchtops, a belfast sink fitted so cabinetary in cupboard to support sink ,l want to keep my original doors as l have a painter to redo them. I need a quote and would li,e to know if you guys do this type of work it is not a complete renovation. Cheers Nola (connolly)

Nola asked on May 12, 2017

Answer this

Hi Nola, thanks for reaching out to us on Product Review.

We're sure we can help!
Please email us with your contact details to marketing@kitchencraftsmen.com.au and we'll be in touch.

Thanks,
The Kitchen Craftsmen Team

Has kitchen craftsmen taken over from kitcraft??

Lynda asked on Jan 22, 2017

Answer this

Hi Lynda,

Thank you for your question.

The company is the same - our trading name has evolved since we first started trading as Kitcraft Kitchens, to more accurately reflect the changes in our current product offering.

Hope that helps!

The Kitchen Craftsmen Team

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