Perth

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  • 2 helpful votes
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Kitcraft failed to give me the kitchen they promised

1 out of 5, reviewed on Jul 23, 2013

I purchsed a new Kitchen from Kitchen Craftsman, the sales process was very positive, but the fitter, quality of product, and customer service have been really, really bad. I am so dissapointed and want to warn others - find another kitchen supplier! They still have not fixed the problems and have made a lot of excuses. Specifically - cupboards were installed with visible damage, benchtop was cut badly, missed appointments, disrespectful workers. AVOID.

+ Salesman was helpful, showroom was nice

- Customer service, quality of finsh, workmanship, cost

2 people found this helpful, do you? Yes

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Kitcraft Kitchens Official

Thank you for taking the time to write this review. We are sorry to hear that you have had issues with your installation. Unfortunately with renovations, there are bound to be hiccups along the wa... read more »

  • 1 review
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Misled

1 out of 5, reviewed on Jun 22, 2013

We were told if we signed the contract and paid the ridiculous deposit we would have a new kitchen in 2 weeks... 6 weeks later we have a half finished disaster. We paid for a measure and quote professionally yet noting fits right.. They've damaged our ceiling and timber floors.. The salesmen promised to throw in the kitchen sink for free and then denied it, even after I confirmed it with him, as it was not written on our contract.. They're very disorganised and have a several people in your house that dont know whats going on. We signed up with them as we thought they were kitchen renovators and that they did everything for you, but theyre just glorified cabinet makers. Everything else is your responsibility to arrange, which was not clearly outlined to us. Their contracts are very confusing so you just have to sign and hope you're getting what you asked for. We are somewhat seasoned renovators and kitcraft are up there with the worst companies we have dealt with... And there have been quite a few.

+ Having a showroom to go through design.

2 people found this helpful, do you? Yes

  • 1 review
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Amazing new kitchen

5 out of 5, reviewed on May 14, 2018

Luv luv my new kitchen.
Paul has shown immense patience with my decision process.
It was a pleasure to deal with the team from Jandakot.
Thank you.

1 person found this helpful, do you? Yes

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Kitchen Craftsmen Official

Hi Anett, Thanks for this great feedback on your experience with Kitchen Craftsmen! We are so glad to hear that you love your new kitchen and enjoyed working with Paul and the Jandakot Showroom te... read more »

  • 3 reviews
  • 2 helpful votes
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Verified Customer

Perfection at its finest

5 out of 5, reviewed on Mar 09, 2018

I am ecstatic with the job from start until the transformation of a beautiful finish. Stuart in sales changed our ideas of what we were after, but am so glad that we went with his ideas, as it has really turned out way beyond what I could even imagine. The crew removing and fitting were not only excellent tradesman, they were very polite and friendly. I would just like to say a big thank you to kitchen craftsman for a fantastic job. Well done the whole team, a big thanks to Nik for being so fussy, by picking up a couple things which I did not see and taking care of them. Pleasure to deal with.

1 person found this helpful, do you? Yes

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Kitchen Craftsmen Official

Hi TCee, Thank you for taking the time to write this very detailed five-star review! We are SO pleased to hear you love your new custom-made kitchen. We'll pass on your comments to Stuart, N... read more »

  • 1 review
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upgrade from tired old kitchen

5 out of 5, reviewed on Mar 04, 2018

I would recommend Kitchen Craftsmen Jandakot whether it is a new kitchen or for a upgrade as the consulting with
Simon I received a excellent new kitchen and during the install he kept me informed of the progress and any changes that arose

1 person found this helpful, do you? Yes

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Kitchen Craftsmen Official

Hi Lincoln, Thank you for leaving us this lovely positive review! We really appreciate you taking the time to share your experience of Kitchen Craftsmen. We’re so happy to hear that you found... read more »

  • 1 review
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Sorrento

5 out of 5, reviewed on Mar 01, 2018

We can recommend KC for a new kitchen we recently installed. Marco who designed the kitchen was fantastic and Brad was very professional to assist with the installation and and completion.

1 person found this helpful, do you? Yes

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Kitchen Craftsmen Official

Hi Peter, We are so glad to hear you love your brand new kitchen, and appreciate you taking the time to post this 5-star review! Your feedback will be passed on to both Marco and Brad, as we ... read more »

  • 1 review
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8 years on and i still love my kitchen

5 out of 5, reviewed on Feb 27, 2018

I was so pleased to know 8 years on, that SELWIN still works for Kitchen Craft. This wonderful man continues to give excellent service.
I was looking for a new bin because one of my 2 bins had become brittle and cracked. Selwin sorced priced and ordered them in. I was so pleased that 8 years on i was able to get replacements. My kitchen with appliances cost $70,000 and i can honestly say it still sparkles, litterally, the stone bench top has specks of blue and silver glitter in the black stone. It is stunning. The deep red cupboards shine and continue to function perfectly. The deep red reed patterned splash back is so different that people continue to admire it. I built my kitchen around this amazing glass feature where normally the cupboards are the starting point. KC were cooperative in working with me on this and the result was stunning and unique.
I purchased the black resin sink and hose taps. I recently sourced a new hose head due to the rubber part that switches from spray to stream came loose. Not bad we thought after 8 years of careful use, until the grandchildren arrived that is.
I thought it a great opportunity to let people know, their products will stand the test of time.

1 person found this helpful, do you? Yes

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Kitchen Craftsmen Official

Hi Susan, WOW! Thank you for taking the time to write such an honest and fantastic review for Kitchen Craftsmen! We are SO happy to hear that you love your kitchen, and that eight years on it i... read more »

  • 1 review
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We were very pleased with the professional service and the quality of work we recieved

5 out of 5, reviewed on May 18, 2017

Nathan Allam & Nik Avery from the Osbourne Park were so helpfull from the start to completion as they always followed up and responded to our queries.Jason who installed the complete kitchen is a perfectionist so I would recommend Kitchen Craftsmen to anyone

1 person found this helpful, do you? Yes

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Kitchen Craftsmen Official

Hi Ron, Thanks for taking the time to give us feedback on Product Review! We’re so glad that you love your new kitchen, and were so pleased with the service you received from our team. We... read more »

  • 1 review
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Verified Customer

Great Service, Great Result

5 out of 5, reviewed on May 08, 2017

Thanks to the team at Kitchen Craftsmen, Midland. From the very beginning of our new kitchen journey to the final handover and after service - we were so well looked after. The customer service, attention to detail and the quality of the product is second to none. Go and see John and Stavros in Midland if you are after a new kitchen - you won't be disappointed!

1 person found this helpful, do you? Yes

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Kitchen Craftsmen Official

Hi Dan, Thanks for taking the time to review us on Product Review – and for your fantastic feedback! We will be sure to pass on your wonderful comments to John, Stavros and the team at our Mid... read more »

Dream kitchen.

5 out of 5, reviewed on Apr 28, 2017

Having looked around for someone to renovate our kitchen we went to kitchen craftsman,excellent from start to finish,designer,tradesmen and installer,we went with the tradesmen that work with kc,as they all work together and no delays what so ever,as one job finished the next was started ,still stand back and look amazed at the results of my wonderful kitchen.Thank you.

1 person found this helpful, do you? Yes

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Kitchen Craftsmen Official

Hi John and Michele, Thank you for taking the time to review our work on your kitchen - and for your great feedback! We’re so pleased to hear that our team of expert craftsmen, along ... read more »

  • 1 review
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Better than we hoped for

5 out of 5, reviewed on Apr 10, 2017

After having been given a few quotes and many ideas, by other kitchen renovators, we decided to go with Kitchen Craftsmen at Jandakot. Our designer was Simon Avery, who impressed us from the start with his knowledge and attention to detail. He is very patient and took us through the whole process calmly and professionally. Our kitchen wasn't the easiest to renovate but with Simons advice it turned out to be a wonderful transformation. The installation was much, much easier than we imagined it would be, with everything slotting in perfectly. We chose to have corner drawers and would recommend them for their easy storage and cleaning. We have a bright, functional and great looking kitchen thanks to Kitchen Craftsmen.

1 person found this helpful, do you? Yes

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Kitchen Craftsmen Official

Hi P and C, Thank you for taking the time to review our work on your kitchen - and for your fantastic feedback! We’re so happy to hear that you love your new kitchen, and that the installation t... read more »

  • 1 review
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Seamless Transformation

5 out of 5, reviewed on Mar 27, 2017

We have just completed the total transformation of our kitchen area and the experience has been wonderful.

After researching what could be achieved through the installation of a new kitchen we sought design ideas and quotes from a number of companies. The experience we had with Simon, from Kitchen Craftsmen in Jandakot, left us feeling confident that our requirements and desires would be fully met within a framework of good design principles and quality products. The quote was also very competitive and so we decided to go this way.

We have not been disappointed with the service we have received at every point in the process. The tradesmen recommended by KC were all very personable and highly competent, completing their tasks with the minimum of fuss. The installers were the same and everything fitted together seamlessly. We had a concern regarding cupboard doors and this was addressed quickly and to our total satisfaction. We could not be happier with our new kitchen and would highly recommend Kitchen Craftsmen.

1 person found this helpful, do you? Yes

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Kitcraft Kitchens Official

Hey L and M, Thank you for taking the time to review our work on your kitchen - and for your fantastic feedback! We’re thrilled that Simon was able to make your dream a reality too! He's a tal... read more »

Perth

  • 2 reviews
  • 1 helpful vote
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Came together beautifully - We love it!

5 out of 5, reviewed on Mar 27, 2017

It took us a long time to finally decide on the design and after checking out other options we returned to Kitchen Craftsmen to get the job done. Nathan Allam for the design team in Osbourne Park provided us with the best options for our kitchen and guided us through the process. We couldn't be happier with the result and the finished product is fantastic.

Mike and Cavell

1 person found this helpful, do you? Yes

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Kitcraft Kitchens Official

Hey Huddo, Thank you for taking the time to review our work - and for your kind words! We’re so pleased to hear that our team of expert craftsmen were able to help you assist in brining your vis... read more »

Perth

  • 1 review
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Verified Customer

Very Happy with the design, tradesmen and outcome.

5 out of 5, reviewed on Jan 12, 2017

We had long planned a kitchen renovation. With both my wife and I spending a lot of time in our large kitchen/living area it was important to both of us. After initially visiting a number of operations we settled on Kitchen Craftsmen. Our consultant Marco from Kitchen Craftsmen was outstanding, he brings superb attention to detail and gentle guidance based on a wealth of experience and knowledge. He tackles all the design decisions with humility and a genuine desire to understand our goals and communicates clearly at every stage. They also happily integrated into their build plan a number of our own choices with regard to tradesmen and other products/services. The Kitchen Craftsmen showroom has many examples and of their workmanship and is well worth a visit for those contemplating a kitchen renovation. Kitchen Craftsmen also very graciously worked with out budgeting restrictions and accepted our proposed payment plan for their services. We are very happy with the result and very happy with the customer service.

We had a wall removed and got installed new spacious and strong cabinets, bulkheads, engineered stone benchtops (beautiful), a french farmhouse kitchen sink, stunning red subway titled back wall, Miele dishwasher, Westinghouse 90cm dual fuel gas top and oven with range hood, new lighting, new flooring and a very useful island all integrated beautifully driven by the Kitchen Craftsmen design. The result is outstanding.

1 person found this helpful, do you? Yes

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Kitcraft Kitchens Official

Thanks Chris K, Your positive feedback is fantastic to receive! We’ll be sure to pass on your kind words to Marco and the team at Claremont. We’re glad that you and your wife love the result o... read more »

  • 1 review
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It has changed my life

5 out of 5, reviewed on Sep 19, 2016

Stavros designed us a functional and practical kitchen that looks amazing. I had no idea where to start. Being able to see styles and suggestions in the showroom made the process less daunting. I was listened too and no question was too small of silly.
I now have the kitchen of my dreams.

1 person found this helpful, do you? Yes

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Kitcraft Kitchens Official

Thanks for your lovely review, Loz... Feedback like this really makes us love what we do. We'll be sure to pass on your feedback to Stavros - we know he'll be really happy with your comments. W... read more »

  • 1 review
  • 1 helpful vote
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Very disappoibnted with kithcen

1 out of 5, reviewed on Mar 30, 2016

The quality of finished kitchen is no better than a kitchen from Bunnings or Ikea. I was given a timetable for the installation of kitchen which was to start on 1/9/15 and be completed 27/9/15. My kitchen still isn't finished. The stone bench top had to be changed due to the poor quality. The bench top I have now is still of a poor quality. I was told that there would be no guarantee that if I had it replaced again that the new one would be any better. My drawer still don't close properly even though I had it adjusted once before. I never saw the same installer. The first installer complained about having to come to south of the river when he lived north of the river. He didn't finish installing the cabinets when he was supposed to 1/9/15, so a different installer was sent days later to finish the job which he couldn't because he didn't have all the panels he needed. I then had to cancel my electrician because the panel hadn't been installed where he was going to put a power point.

1 person found this helpful, do you? Yes

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Kitcraft Kitchens Official

Hi Linda, Thanks for reaching out to us on Product Review. We have tried to locate your information on file and we’re unable to match your criteria with our customer database. Issues with insta... read more »

  • 1 review
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actually we are very happy

4 out of 5, reviewed on Jul 31, 2012

We used Kitchen Craftsmen recently to renovate our kitchen and it was great. Renovations are what they are! But we had great service from our designer (we went to their Cannington showroom) and the kitchen looks great. We had to wait a bit longer to get it finished with the glass spalshback but when it was all done, it looked awesome and still does. We had a good experience and we'd be happy to use them again.

+ Made in WA, good quality, friendly designer

1 person found this helpful, do you? Yes

Exceeded expectations

5 out of 5, reviewed on Jun 18, 2018

Love my new kitchen. Jason Moscarda planned a perfect kitchen for me. Space was limited so every available space was used to make a beautiful functional kitchen. From the planning stage to installation everything went like clockwork. All the tradesmen were highly professional and efficient. Also thank you to Nathan who answered my questions while Jason was on leave. Would strongly recommend Kitchen Craftsmen for a hassle free experience. Thank you.

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Kitchen Craftsmen Official

Hi Toni, Thanks for taking the time to leave us feedback here on Product Review! We're thrilled to hear that you love your new “perfect kitchen"! We'll pass on your feedback to Jason, Nathan... read more »

Ecellent Service

5 out of 5, reviewed on Jun 12, 2018

Love love my new Kitchen. Nathan had been so patience with me from Preliminary design till completion. The whole design and construction crew was just so organized, prompt with their timing and excellent with their workmanship. They communicate very well with each other which is very impressive, Nik (Project Manager) was always there to help clarify my questions.
I am so glad I went with Kitchen Craftsmen and it was pleasure to work with this team of excellent tradesmen,
Thank you very much.

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Kitchen Craftsmen Official

Hi Su, We are so glad to hear you love your brand new kitchen, and appreciate you taking the time to post this 5-star review! Your feedback will be passed on to both Nathan and Nik, as we kno... read more »

A very satisfied customer

5 out of 5, reviewed on Jun 11, 2018

I am very impressed with Paul and everyone at Kitchen Craftsman Jandakot. From designing my kitchen and laundry to the installation, the entire process was straight forward and completed within my desired time frame. Paul was very patient and thorough throughout the design process and willingly made any changes I requested. When a door had to be replaced, there were no questions asked and a new door arrived and was installed within a week. It's been a delight to work with Paul. I'm so pleased with the end result and would highly recommend the company.

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Kitchen Craftsmen Official

Hi Jennifer, What a lovely five-star review - thank you for taking the time to share your experience about Kitchen Craftsmen, and in particular Paul from the Jandakot showroom. Our kitchen desig... read more »

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Questions & Answers

Hi, I want to upgrade my kitchen. Need a quotation. How can I get it done? Thanks , Angela.

Angr asked on Apr 10, 2018

Answer this

Hi Angr,
Thanks for reaching out to Kitchen Craftsmen!
We would be happy to arrange a quote for your kitchen upgrade. Please feel send your phone number, email and suburb to us at marketing@kitchencraftsmen.com.au and we will have one of our designers from your nearest showroom get in touch with you to arrange the quote.
We look forward to hearing from you shortly!
Best wishes,
Kitchen Craftsmen.

I want to renovate the kitchen and bathroom in my holiday house at Madora Bay near Mandurah. Do you do both kitchen and bathroom renovations? As we would need to go down there specially for a quote and advice is it possible to book a time a week in advance for someone to have a look and work out a quote? Regards, Robyn Quin

Robyn asked on Mar 29, 2018

Answer this

Hi Robyn,
Thanks for reaching out to Kitchen Craftsmen! In regards to bathroom renovations, we sure do! Our master craftsmen have done many stunning kitchen and bathroom renovations.
We would be happy to book a consultation and quote for you a week in advance like you requested. Please feel free to send through your email and phone number to us at marketing@kitchencraftsmen.com.au and we will have one of our Mandurah showroom designers get in touch with you to arrange a time.
We look forward to hearing from you shortly!
Best wishes,
Kitchen Craftsmen.

How do you remove Kitcraft drawer fronts? Some of mine need replacing due to the laminate peeling.

Dayle asked on Jun 13, 2017

Answer this

Hi Dayle,

Thanks for contacting us regarding your issue.
If you would like to send through your best contact details to us at marketing@kitchencraftsmen.com.au we will be happy to contact you directly to see how we can help.

We look forward to hearing from you.
The Kitchen Craftsmen Team

See all 9 questions about Kitchen Craftsmen