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Perth

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Kitcraft failed to give me the kitchen they promised

1 out of 5, reviewed on Jul 23, 2013

I purchsed a new Kitchen from Kitchen Craftsman, the sales process was very positive, but the fitter, quality of product, and customer service have been really, really bad. I am so dissapointed and want to warn others - find another kitchen supplier! They still have not fixed the problems and have made a lot of excuses. Specifically - cupboards were installed with visible damage, benchtop was cut badly, missed appointments, disrespectful workers. AVOID.

+ Salesman was helpful, showroom was nice

- Customer service, quality of finsh, workmanship, cost

2 people found this helpful, do you? Yes

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Kitcraft Kitchens Official

Thank you for taking the time to write this review. We are sorry to hear that you have had issues with your installation. Unfortunately with renovations, there are bound to be hiccups along the wa... read more »

  • 1 review
  • 2 helpful votes
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Misled

1 out of 5, reviewed on Jun 22, 2013

We were told if we signed the contract and paid the ridiculous deposit we would have a new kitchen in 2 weeks... 6 weeks later we have a half finished disaster. We paid for a measure and quote professionally yet noting fits right.. They've damaged our ceiling and timber floors.. The salesmen promised to throw in the kitchen sink for free and then denied it, even after I confirmed it with him, as it was not written on our contract.. They're very disorganised and have a several people in your house that dont know whats going on. We signed up with them as we thought they were kitchen renovators and that they did everything for you, but theyre just glorified cabinet makers. Everything else is your responsibility to arrange, which was not clearly outlined to us. Their contracts are very confusing so you just have to sign and hope you're getting what you asked for. We are somewhat seasoned renovators and kitcraft are up there with the worst companies we have dealt with... And there have been quite a few.

+ Having a showroom to go through design.

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We were very pleased with the professional service and the quality of work we recieved

5 out of 5, reviewed on May 18, 2017

Nathan Allam & Nik Avery from the Osbourne Park were so helpfull from the start to completion as they always followed up and responded to our queries.Jason who installed the complete kitchen is a perfectionist so I would recommend Kitchen Craftsmen to anyone

1 person found this helpful, do you? Yes

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Kitchen Craftsmen Official

Hi Ron, Thanks for taking the time to give us feedback on Product Review! We’re so glad that you love your new kitchen, and were so pleased with the service you received from our team. We... read more »

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Verified Customer

Great Service, Great Result

5 out of 5, reviewed on May 08, 2017

Thanks to the team at Kitchen Craftsmen, Midland. From the very beginning of our new kitchen journey to the final handover and after service - we were so well looked after. The customer service, attention to detail and the quality of the product is second to none. Go and see John and Stavros in Midland if you are after a new kitchen - you won't be disappointed!

1 person found this helpful, do you? Yes

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Kitchen Craftsmen Official

Hi Dan, Thanks for taking the time to review us on Product Review – and for your fantastic feedback! We will be sure to pass on your wonderful comments to John, Stavros and the team at our Mid... read more »

Dream kitchen.

5 out of 5, reviewed on Apr 28, 2017

Having looked around for someone to renovate our kitchen we went to kitchen craftsman,excellent from start to finish,designer,tradesmen and installer,we went with the tradesmen that work with kc,as they all work together and no delays what so ever,as one job finished the next was started ,still stand back and look amazed at the results of my wonderful kitchen.Thank you.

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Kitchen Craftsmen Official

Hi John and Michele, Thank you for taking the time to review our work on your kitchen - and for your great feedback! We’re so pleased to hear that our team of expert craftsmen, along ... read more »

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Better than we hoped for

5 out of 5, reviewed on Apr 10, 2017

After having been given a few quotes and many ideas, by other kitchen renovators, we decided to go with Kitchen Craftsmen at Jandakot. Our designer was Simon Avery, who impressed us from the start with his knowledge and attention to detail. He is very patient and took us through the whole process calmly and professionally. Our kitchen wasn't the easiest to renovate but with Simons advice it turned out to be a wonderful transformation. The installation was much, much easier than we imagined it would be, with everything slotting in perfectly. We chose to have corner drawers and would recommend them for their easy storage and cleaning. We have a bright, functional and great looking kitchen thanks to Kitchen Craftsmen.

1 person found this helpful, do you? Yes

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Kitchen Craftsmen Official

Hi P and C, Thank you for taking the time to review our work on your kitchen - and for your fantastic feedback! We’re so happy to hear that you love your new kitchen, and that the installation t... read more »

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Seamless Transformation

5 out of 5, reviewed on Mar 27, 2017

We have just completed the total transformation of our kitchen area and the experience has been wonderful.

After researching what could be achieved through the installation of a new kitchen we sought design ideas and quotes from a number of companies. The experience we had with Simon, from Kitchen Craftsmen in Jandakot, left us feeling confident that our requirements and desires would be fully met within a framework of good design principles and quality products. The quote was also very competitive and so we decided to go this way.

We have not been disappointed with the service we have received at every point in the process. The tradesmen recommended by KC were all very personable and highly competent, completing their tasks with the minimum of fuss. The installers were the same and everything fitted together seamlessly. We had a concern regarding cupboard doors and this was addressed quickly and to our total satisfaction. We could not be happier with our new kitchen and would highly recommend Kitchen Craftsmen.

1 person found this helpful, do you? Yes

Comments
Kitcraft Kitchens Official

Hey L and M, Thank you for taking the time to review our work on your kitchen - and for your fantastic feedback! We’re thrilled that Simon was able to make your dream a reality too! He's a tal... read more »

Perth

  • 2 reviews
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Came together beautifully - We love it!

5 out of 5, reviewed on Mar 27, 2017

It took us a long time to finally decide on the design and after checking out other options we returned to Kitchen Craftsmen to get the job done. Nathan Allam for the design team in Osbourne Park provided us with the best options for our kitchen and guided us through the process. We couldn't be happier with the result and the finished product is fantastic.

Mike and Cavell

1 person found this helpful, do you? Yes

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Kitcraft Kitchens Official

Hey Huddo, Thank you for taking the time to review our work - and for your kind words! We’re so pleased to hear that our team of expert craftsmen were able to help you assist in brining your vis... read more »

Perth

  • 1 review
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Verified Customer

Very Happy with the design, tradesmen and outcome.

5 out of 5, reviewed on Jan 12, 2017

We had long planned a kitchen renovation. With both my wife and I spending a lot of time in our large kitchen/living area it was important to both of us. After initially visiting a number of operations we settled on Kitchen Craftsmen. Our consultant Marco from Kitchen Craftsmen was outstanding, he brings superb attention to detail and gentle guidance based on a wealth of experience and knowledge. He tackles all the design decisions with humility and a genuine desire to understand our goals and communicates clearly at every stage. They also happily integrated into their build plan a number of our own choices with regard to tradesmen and other products/services. The Kitchen Craftsmen showroom has many examples and of their workmanship and is well worth a visit for those contemplating a kitchen renovation. Kitchen Craftsmen also very graciously worked with out budgeting restrictions and accepted our proposed payment plan for their services. We are very happy with the result and very happy with the customer service.

We had a wall removed and got installed new spacious and strong cabinets, bulkheads, engineered stone benchtops (beautiful), a french farmhouse kitchen sink, stunning red subway titled back wall, Miele dishwasher, Westinghouse 90cm dual fuel gas top and oven with range hood, new lighting, new flooring and a very useful island all integrated beautifully driven by the Kitchen Craftsmen design. The result is outstanding.

1 person found this helpful, do you? Yes

Comments
Kitcraft Kitchens Official

Thanks Chris K, Your positive feedback is fantastic to receive! We’ll be sure to pass on your kind words to Marco and the team at Claremont. We’re glad that you and your wife love the result o... read more »

  • 1 review
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It has changed my life

5 out of 5, reviewed on Sep 19, 2016

Stavros designed us a functional and practical kitchen that looks amazing. I had no idea where to start. Being able to see styles and suggestions in the showroom made the process less daunting. I was listened too and no question was too small of silly.
I now have the kitchen of my dreams.

1 person found this helpful, do you? Yes

Comments
Kitcraft Kitchens Official

Thanks for your lovely review, Loz... Feedback like this really makes us love what we do. We'll be sure to pass on your feedback to Stavros - we know he'll be really happy with your comments. W... read more »

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Very disappoibnted with kithcen

1 out of 5, reviewed on Mar 30, 2016

The quality of finished kitchen is no better than a kitchen from Bunnings or Ikea. I was given a timetable for the installation of kitchen which was to start on 1/9/15 and be completed 27/9/15. My kitchen still isn't finished. The stone bench top had to be changed due to the poor quality. The bench top I have now is still of a poor quality. I was told that there would be no guarantee that if I had it replaced again that the new one would be any better. My drawer still don't close properly even though I had it adjusted once before. I never saw the same installer. The first installer complained about having to come to south of the river when he lived north of the river. He didn't finish installing the cabinets when he was supposed to 1/9/15, so a different installer was sent days later to finish the job which he couldn't because he didn't have all the panels he needed. I then had to cancel my electrician because the panel hadn't been installed where he was going to put a power point.

1 person found this helpful, do you? Yes

Comments
Kitcraft Kitchens Official

Hi Linda, Thanks for reaching out to us on Product Review. We have tried to locate your information on file and we’re unable to match your criteria with our customer database. Issues with insta... read more »

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actually we are very happy

4 out of 5, reviewed on Jul 31, 2012

We used Kitchen Craftsmen recently to renovate our kitchen and it was great. Renovations are what they are! But we had great service from our designer (we went to their Cannington showroom) and the kitchen looks great. We had to wait a bit longer to get it finished with the glass spalshback but when it was all done, it looked awesome and still does. We had a good experience and we'd be happy to use them again.

+ Made in WA, good quality, friendly designer

1 person found this helpful, do you? Yes

  • 5 reviews
  • 2 comments
  • 1 answer
  • 5 helpful votes
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Verified Customer

They cared a lot about how happy we were with the process and the end result.

5 out of 5, reviewed on Sep 18, 2017

Our designed (Rod Sinclair) took the time to show us all the options and came up with a very good looking layout. He spent time talking through the contract with us to make sure we were happy and clear on everything. This was a refreshing change from most salespeople who tend to get a bit impatient at the end when they just want to close the sale. Rod even called us up after we had signed the contract to make sure we were happy with an item that we had seemed uncertain on beforehand. This level of care and attention was very much appreciated.

There were minimal deviations from the schedule of the install. The project manager (Brad Ronan) was very proactive during the whole process in making sure we were happy with what was happening. This was a refreshing change from many businesses who don't seem keen to ask this question. There were a couple of hiccups along the way (as is very normal) but Brad made sure they were all sorted out very well and promptly. One of the minor issues was only noticed after the final payment was made, but Brad still made sure this was sorted out. Again, this was refreshing, because many businesses seem to lose interest after getting their final payment.

The soft-close feature on all the drawers and cupboards is very nice. Everything fits nicely and looks great. The extra-wide drawers are very functional.

The price was very reasonable and we felt like we were being looked after during the whole process. We felt like Kitchen Craftsmen cared about the quality of the result and making sure we were happy with the whole process. This renovation was part of starting a home business so it was great to see it go so smoothly. Overall it was pleasant and efficient.

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Kitchen Craftsmen Official

Hi Peter and Jess, What a wonderful review to receive, thank you for the detailed and generous feedback! We'll definitely pass your comments on to Rod and Brad, who we know will be really happy ... read more »

Verified Customer

Awesome Kitchen

5 out of 5, reviewed on Sep 01, 2017

I walked into the Kitchen Craftsmen (KC) Nedlands display centre with the view of KC being my cost comparison with another prominent kitchen supplier.
But right from the beginning Marco (designer) impressed us with his excellent design knowledge and friendly demeanor. As an ex KC cabinet maker Marco knows his craft and identified the good and bad aspects of our ideas and always suggested excellent alternative ideas and effective solutions to problems.
Together, my wife (Coralee) and Marco systematically worked their way through our existing dated kitchen/laundry layout and redesigned it into a functional and beautiful kitchen.
There were a few "finish" selections that tested my conservative tastes, including the stressed timber feature cupboard doors, but to their combined credit the finished results were stunning !
KC's 3D kitchen design software is brilliant ! At any point during the design process, Marco could switch from floor plan to the 3D overview so that we could visualise any proposed change or addition and feel confident that it would not clash with other aspects of the design. The final design and the "as built" kitchen were visually identical - no surprises !
The installation process aligned exactly to the agreed schedule.
Every KC installation team member or sub-contractor would contact us a few days before their scheduled arrival and agree the starting date and ETA.
All the KC tradesman (Jason - cabinet installer) and contractors were courteous and professional. I sought alternative quotes for numerous trades but found KC's preferred contractors to be cost competitive in every case. Mick and Eugene (ceiling structural mods/wall demolition), Paul (plumber) Matt (electrician), the stone benchtop installation guys and the glass splashback installer were all first class blokes and tradesmen and are now our preferred tradesmen for future work.
Nic (installation manager) resolved the few minor issues without question and corrected a few other minor things that we weren't even aware of !
In addition to all that, we were lucky enough to be one of six winners of a Kitchen Craftsmen competition reducing the total cost of our kitchen by $15,000 !!!!
We would not hesitate to recommend KC to anyone and thank The Kitchen Craftsmen for their excellent work !!
Greg and Coralee

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Kitchen Craftsmen Official

Dear Greg & Coralee, WOW! We cannot thank you enough for taking the time to leave such a comprehensive and favourable review! We are so happy to hear that you love your stunning new kitchen, and... read more »

New kitchen renovation

5 out of 5, reviewed on Aug 23, 2017

Right from the beginning Rod Sinclair at Joondalup Showrooms we were given excellent service. the timetable presented to us before start of work was adhered to and all the tradesman were professional and courteous. Would not hesitate to recommend KC to anyone thankyou. Ray and Marion 23.8.17

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Kitchen Craftsmen Official

Hi Ray and Marion, Thank you for leaving us this lovely positive review! We really appreciate you taking the time to share your experience of Kitchen Craftsmen. We’re so happy to hear that yo... read more »

Verified Customer

Great Result

5 out of 5, reviewed on Aug 23, 2017

We spoke with several kitchen reno companies about what we wanted to do, which included some structural work to give us more room in our kitchen, as well as include a larger oven and a dishwasher. It came down to two designs, but in the end we chose Kitchen Craftsmen because we felt we were getting what we wanted and the price was close to our budget. Rod, the designer, was great giving good advice but leaving the final decisions to us. The tradesmen who came to do various parts of the project were all friendly and happy to answer questions and most importantly all did good quality work. We were extremely happy with the result and several friends and family have remarked on the quality and overall look and feel of the kitchen. We definitely recommend Kitchen Craftsmen.

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Kitchen Craftsmen Official

Hi Steve and Linda, Thank you so much for your fantastic review! Deciding which company to use for your kitchen renovation is a big decision, so we are really pleased to hear that we were able t... read more »

Verified Customer

Pleasant Experience and Outcome

5 out of 5, reviewed on Aug 17, 2017

We were very pleased to have Nathan from KC osborne Park design / planned our new kitchen together with his pleasant mannerism provided a kitchen that exceeded our expectation. Thank you to Nik for project overview and Marc (installer) Vincent final fitment, Bench top installation and Ryan electrical contractor.

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Kitchen Craftsmen Official

Hi Joe and Mirona, Wow, what a review! Thank you so much for taking the time to leave this feedback for us. It's always super to receive customer comments, especially ones as lovely as yours!... read more »

Excellent end result!

5 out of 5, reviewed on Aug 16, 2017

We are very pleased and happy that we chose KC from Osborne Park,WA to renovate our kitchen. The expertise and ideas from designer Nathan Allam has transformed our 35 years old tired-looking kitchen into a modern contemporary kitchen. All the workmen from Al the handyman,installer,electrician,plumber and tiler were very professional and courteous.The whole project was well -planned and timely.The project manager Nick A was very helpful and available to iron out any concerns or problems.
We would not hesitate to recommend KC to anyone who is thinking of renovating their kitchen. Thank you so much for a job well done.

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Kitchen Craftsmen Official

Hey Freddie and Lilian, What a lovely review to receive, thank you for the brilliant feedback! We'll definitely pass your comments on to Nathan, Al, and Nick, who we know will be really happy to... read more »

Excellent design and finishing off!

5 out of 5, reviewed on Aug 14, 2017

KC designed a reception desk, storage area with filing cabinets and a kitchen area for our office. The design was done by Selwin and was very practical, functional and stunning. The subcontractor who installed the cabinets did not impress, but the person sent out by KC, Vincent, to finish off the project was excellent. He was on time, did his job with passion and showed pride in what he does. The place was clean when he left and he left us with a completed project we admire and will enjoy for a long time to come. Thanks KC, I will recommend you to all that comment on our project.

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Kitchen Craftsmen Official

Hi Mauritz and Ansie, Thank you so much for taking the time to leave us feedback here on Product Review. We’re so glad that your office renovation has given you a functional AND aesthetically p... read more »

what a transformation

5 out of 5, reviewed on Aug 04, 2017

We are v pleased with Kitchen craftsmen (KC). We were most impressed with Designer Fabio Maluf. We just walked into KC one Sunday afternoon and Fabio was on duty. He was very polite and patiently listened to us and answered all our questions to our satisfaction. He spent one hour with us and we decided to go with KC. Thank you Fabio for your advice and guidance throughout the renovation. All KC staff and project manager and subcontractors did a great job on schedule. The design was excellent and we have KC to thank for our wonderful new bright kitchen.

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Kitchen Craftsmen Official

Hi Zu and Ben, Thank you for the fantastic feedback on your new kitchen, and taking the time to leave this review! We’re really happy to hear that you had a great experience with Kitchen Crafts... read more »

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Questions & Answers

How do you remove Kitcraft drawer fronts? Some of mine need replacing due to the laminate peeling.

Dayle asked on Jun 13, 2017

Answer this

Hi Dayle,

Thanks for contacting us regarding your issue.
If you would like to send through your best contact details to us at marketing@kitchencraftsmen.com.au we will be happy to contact you directly to see how we can help.

We look forward to hearing from you.
The Kitchen Craftsmen Team

I have a kitchen which needs new benchtops, a belfast sink fitted so cabinetary in cupboard to support sink ,l want to keep my original doors as l have a painter to redo them. I need a quote and would li,e to know if you guys do this type of work it is not a complete renovation. Cheers Nola (connolly)

Nola asked on May 12, 2017

Answer this

Hi Nola, thanks for reaching out to us on Product Review.

We're sure we can help!
Please email us with your contact details to marketing@kitchencraftsmen.com.au and we'll be in touch.

Thanks,
The Kitchen Craftsmen Team

Has kitchen craftsmen taken over from kitcraft??

Lynda asked on Jan 22, 2017

Answer this

Hi Lynda,

Thank you for your question.

The company is the same - our trading name has evolved since we first started trading as Kitcraft Kitchens, to more accurately reflect the changes in our current product offering.

Hope that helps!

The Kitchen Craftsmen Team

See all 7 questions about Kitchen Craftsmen