Perth

  • 1 review
  • 1 answer
  • 2 helpful votes
Private message

Kitcraft failed to give me the kitchen they promised

1 out of 5, reviewed on Jul 23, 2013

I purchsed a new Kitchen from Kitchen Craftsman, the sales process was very positive, but the fitter, quality of product, and customer service have been really, really bad. I am so dissapointed and want to warn others - find another kitchen supplier! They still have not fixed the problems and have made a lot of excuses. Specifically - cupboards were installed with visible damage, benchtop was cut badly, missed appointments, disrespectful workers. AVOID.

+ Salesman was helpful, showroom was nice

- Customer service, quality of finsh, workmanship, cost

2 people found this helpful, do you? Yes

Comments
Kitcraft Kitchens Official

Thank you for taking the time to write this review. We are sorry to hear that you have had issues with your installation. Unfortunately with renovations, there are bound to be hiccups along the wa... read more »

  • 1 review
  • 2 helpful votes
Private message

Misled

1 out of 5, reviewed on Jun 22, 2013

We were told if we signed the contract and paid the ridiculous deposit we would have a new kitchen in 2 weeks... 6 weeks later we have a half finished disaster. We paid for a measure and quote professionally yet noting fits right.. They've damaged our ceiling and timber floors.. The salesmen promised to throw in the kitchen sink for free and then denied it, even after I confirmed it with him, as it was not written on our contract.. They're very disorganised and have a several people in your house that dont know whats going on. We signed up with them as we thought they were kitchen renovators and that they did everything for you, but theyre just glorified cabinet makers. Everything else is your responsibility to arrange, which was not clearly outlined to us. Their contracts are very confusing so you just have to sign and hope you're getting what you asked for. We are somewhat seasoned renovators and kitcraft are up there with the worst companies we have dealt with... And there have been quite a few.

+ Having a showroom to go through design.

2 people found this helpful, do you? Yes

  • 1 review
  • 1 helpful vote
Private message

We were very pleased with the professional service and the quality of work we recieved

5 out of 5, reviewed on May 18, 2017

Nathan Allam & Nik Avery from the Osbourne Park were so helpfull from the start to completion as they always followed up and responded to our queries.Jason who installed the complete kitchen is a perfectionist so I would recommend Kitchen Craftsmen to anyone

1 person found this helpful, do you? Yes

Comments
Kitchen Craftsmen Official

Hi Ron, Thanks for taking the time to give us feedback on Product Review! We’re so glad that you love your new kitchen, and were so pleased with the service you received from our team. We... read more »

  • 1 review
  • 1 helpful vote
Private message

Verified Customer

Great Service, Great Result

5 out of 5, reviewed on May 08, 2017

Thanks to the team at Kitchen Craftsmen, Midland. From the very beginning of our new kitchen journey to the final handover and after service - we were so well looked after. The customer service, attention to detail and the quality of the product is second to none. Go and see John and Stavros in Midland if you are after a new kitchen - you won't be disappointed!

1 person found this helpful, do you? Yes

Comments
Kitchen Craftsmen Official

Hi Dan, Thanks for taking the time to review us on Product Review – and for your fantastic feedback! We will be sure to pass on your wonderful comments to John, Stavros and the team at our Mid... read more »

Dream kitchen.

5 out of 5, reviewed on Apr 28, 2017

Having looked around for someone to renovate our kitchen we went to kitchen craftsman,excellent from start to finish,designer,tradesmen and installer,we went with the tradesmen that work with kc,as they all work together and no delays what so ever,as one job finished the next was started ,still stand back and look amazed at the results of my wonderful kitchen.Thank you.

1 person found this helpful, do you? Yes

Comments
Kitchen Craftsmen Official

Hi John and Michele, Thank you for taking the time to review our work on your kitchen - and for your great feedback! We’re so pleased to hear that our team of expert craftsmen, along ... read more »

  • 1 review
  • 1 helpful vote
Private message

Better than we hoped for

5 out of 5, reviewed on Apr 10, 2017

After having been given a few quotes and many ideas, by other kitchen renovators, we decided to go with Kitchen Craftsmen at Jandakot. Our designer was Simon Avery, who impressed us from the start with his knowledge and attention to detail. He is very patient and took us through the whole process calmly and professionally. Our kitchen wasn't the easiest to renovate but with Simons advice it turned out to be a wonderful transformation. The installation was much, much easier than we imagined it would be, with everything slotting in perfectly. We chose to have corner drawers and would recommend them for their easy storage and cleaning. We have a bright, functional and great looking kitchen thanks to Kitchen Craftsmen.

1 person found this helpful, do you? Yes

Comments
Kitchen Craftsmen Official

Hi P and C, Thank you for taking the time to review our work on your kitchen - and for your fantastic feedback! We’re so happy to hear that you love your new kitchen, and that the installation t... read more »

  • 1 review
  • 1 helpful vote
Private message

Seamless Transformation

5 out of 5, reviewed on Mar 27, 2017

We have just completed the total transformation of our kitchen area and the experience has been wonderful.

After researching what could be achieved through the installation of a new kitchen we sought design ideas and quotes from a number of companies. The experience we had with Simon, from Kitchen Craftsmen in Jandakot, left us feeling confident that our requirements and desires would be fully met within a framework of good design principles and quality products. The quote was also very competitive and so we decided to go this way.

We have not been disappointed with the service we have received at every point in the process. The tradesmen recommended by KC were all very personable and highly competent, completing their tasks with the minimum of fuss. The installers were the same and everything fitted together seamlessly. We had a concern regarding cupboard doors and this was addressed quickly and to our total satisfaction. We could not be happier with our new kitchen and would highly recommend Kitchen Craftsmen.

1 person found this helpful, do you? Yes

Comments
Kitcraft Kitchens Official

Hey L and M, Thank you for taking the time to review our work on your kitchen - and for your fantastic feedback! We’re thrilled that Simon was able to make your dream a reality too! He's a tal... read more »

Perth

  • 2 reviews
  • 1 helpful vote
Private message

Came together beautifully - We love it!

5 out of 5, reviewed on Mar 27, 2017

It took us a long time to finally decide on the design and after checking out other options we returned to Kitchen Craftsmen to get the job done. Nathan Allam for the design team in Osbourne Park provided us with the best options for our kitchen and guided us through the process. We couldn't be happier with the result and the finished product is fantastic.

Mike and Cavell

1 person found this helpful, do you? Yes

Comments
Kitcraft Kitchens Official

Hey Huddo, Thank you for taking the time to review our work - and for your kind words! We’re so pleased to hear that our team of expert craftsmen were able to help you assist in brining your vis... read more »

Perth

  • 1 review
  • 1 helpful vote
Private message

Verified Customer

Very Happy with the design, tradesmen and outcome.

5 out of 5, reviewed on Jan 12, 2017

We had long planned a kitchen renovation. With both my wife and I spending a lot of time in our large kitchen/living area it was important to both of us. After initially visiting a number of operations we settled on Kitchen Craftsmen. Our consultant Marco from Kitchen Craftsmen was outstanding, he brings superb attention to detail and gentle guidance based on a wealth of experience and knowledge. He tackles all the design decisions with humility and a genuine desire to understand our goals and communicates clearly at every stage. They also happily integrated into their build plan a number of our own choices with regard to tradesmen and other products/services. The Kitchen Craftsmen showroom has many examples and of their workmanship and is well worth a visit for those contemplating a kitchen renovation. Kitchen Craftsmen also very graciously worked with out budgeting restrictions and accepted our proposed payment plan for their services. We are very happy with the result and very happy with the customer service.

We had a wall removed and got installed new spacious and strong cabinets, bulkheads, engineered stone benchtops (beautiful), a french farmhouse kitchen sink, stunning red subway titled back wall, Miele dishwasher, Westinghouse 90cm dual fuel gas top and oven with range hood, new lighting, new flooring and a very useful island all integrated beautifully driven by the Kitchen Craftsmen design. The result is outstanding.

1 person found this helpful, do you? Yes

Comments
Kitcraft Kitchens Official

Thanks Chris K, Your positive feedback is fantastic to receive! We’ll be sure to pass on your kind words to Marco and the team at Claremont. We’re glad that you and your wife love the result o... read more »

  • 1 review
  • 1 helpful vote
Private message

It has changed my life

5 out of 5, reviewed on Sep 19, 2016

Stavros designed us a functional and practical kitchen that looks amazing. I had no idea where to start. Being able to see styles and suggestions in the showroom made the process less daunting. I was listened too and no question was too small of silly.
I now have the kitchen of my dreams.

1 person found this helpful, do you? Yes

Comments
Kitcraft Kitchens Official

Thanks for your lovely review, Loz... Feedback like this really makes us love what we do. We'll be sure to pass on your feedback to Stavros - we know he'll be really happy with your comments. W... read more »

  • 1 review
  • 1 helpful vote
Private message

Very disappoibnted with kithcen

1 out of 5, reviewed on Mar 30, 2016

The quality of finished kitchen is no better than a kitchen from Bunnings or Ikea. I was given a timetable for the installation of kitchen which was to start on 1/9/15 and be completed 27/9/15. My kitchen still isn't finished. The stone bench top had to be changed due to the poor quality. The bench top I have now is still of a poor quality. I was told that there would be no guarantee that if I had it replaced again that the new one would be any better. My drawer still don't close properly even though I had it adjusted once before. I never saw the same installer. The first installer complained about having to come to south of the river when he lived north of the river. He didn't finish installing the cabinets when he was supposed to 1/9/15, so a different installer was sent days later to finish the job which he couldn't because he didn't have all the panels he needed. I then had to cancel my electrician because the panel hadn't been installed where he was going to put a power point.

1 person found this helpful, do you? Yes

Comments
Kitcraft Kitchens Official

Hi Linda, Thanks for reaching out to us on Product Review. We have tried to locate your information on file and we’re unable to match your criteria with our customer database. Issues with insta... read more »

  • 1 review
  • 1 helpful vote
Private message

actually we are very happy

4 out of 5, reviewed on Jul 31, 2012

We used Kitchen Craftsmen recently to renovate our kitchen and it was great. Renovations are what they are! But we had great service from our designer (we went to their Cannington showroom) and the kitchen looks great. We had to wait a bit longer to get it finished with the glass spalshback but when it was all done, it looked awesome and still does. We had a good experience and we'd be happy to use them again.

+ Made in WA, good quality, friendly designer

1 person found this helpful, do you? Yes

Wonderful service.

5 out of 5, reviewed on Feb 16, 2018

Kitchen Craftsmen provided an excellent service. Their friendly staff helped us to achieve the results we were looking for in our kitchen addition. They are efficient and very professional and we are pleased with the finished product.

Was this review helpful? Yes

My dream kitchen is now a reality!

5 out of 5, reviewed on Feb 05, 2018

Very pleased with the professionals at Kitchen Crafstmen, Joondalup. Fabio, Brad and all the tradies did a wonderful job on my new kitchen. I highly recommend them. Everyone was courteous and helpful. Thank you!

Was this review helpful? Yes

Comments
Kitchen Craftsmen Official

Hi Simona, Thank you for leaving us this lovely five-star review! We really appreciate you taking the time to share your experience. We’re so happy to hear that our Joondalup team, as well a... read more »

My dream kitchen

5 out of 5, reviewed on Jan 30, 2018

From the moment I walked into the showroom in Jandakot and met Paul my experience was great, Paul listened to what I wanted and designed my dream kitchen. If I had any queries then he was always on the end of the phone or in the showroom. Manu took out my old kitchen and was very neat and tidy. Joe the kitchen fitter was brilliant and I would definitely recommend all of the people that design and fitted my new dream kitchen to family and friends.

Was this review helpful? Yes

Comments
Kitchen Craftsmen Official

Hi Nadine, Thank you for leaving us this lovely five-star review! We really appreciate you taking the time to share your feedback on Kitchen Craftsmen, and will pass on your comments to Paul at ... read more »

Love my new kitchen

5 out of 5, reviewed on Jan 26, 2018

It was an absolute pleasure working with Brad and all the tradesmen who were polite and courteous. A huge thank you to Rod who answered my call for help and had a quote for me within 24 hours. Thank you for all your design advice. I love my new kitchen.

Was this review helpful? Yes

Comments
Kitchen Craftsmen Official

Hi Rosa, Thank you so much for taking the time to leave us feedback here on Product Review. We’re so glad to hear that you are loving your new kitchen, and that you enjoyed the process of renova... read more »

Easy process

5 out of 5, reviewed on Jan 25, 2018

Rod made it easy from the very beginning and all tradesman coming through the house were courteous and professional. Very impressed.

Was this review helpful? Yes

Comments
Kitchen Craftsmen Official

Hi Jas & Owen, Thank you so much for your five-star review! We are so happy to hear that you enjoyed the process of renovating your kitchen with Kitchen Craftsmen! We’ll be sure to pass your fee... read more »

A great kitchen.

5 out of 5, reviewed on Jan 25, 2018

Kitchencraftsmen has delivered a first-class kitchen, on time, on budget and superior workmanship.
I was kept fully informed throughout the project.
Special thanks to:
Rod Sinclair: Conceptual designs through to final design and detailed drawings
Brad Ronan: Project Manager
Peter Johnson: Cabinets installation
Jack and his mate: Island bench installation
Zelda Smith: Admin/accounts

Without reservation, I recommend Kitchencraftsman to all who are considering remodeling or wanting a completely new kitchen
With thanks,
Pete and Chris Smith

Was this review helpful? Yes

Comments
Kitchen Craftsmen Official

Hi Pete and Chris, Thank you for taking the time to write such an honest and fantastic review for Kitchen Craftsmen! We are so happy to hear that you love your new “first-class” kitchen, and tha... read more »

Excellent end product and service

5 out of 5, reviewed on Jan 23, 2018

I would just like to say thank you to the team at Kitchen Craftsmen in Joondalup for our new kitchen and bathroom cabinetry. Rod Sinclair our kitchen designer was a pleasure to deal with and was excellent at pointing us in the right direction regarding design and layout.

Brad Ronan our project manager was fully across the install process and was excellent at dealing with any questions or issues I had. I would definitely recommend Kitchen Craftsman Joondalup to anybody looking to have cabinetry works carried out. Excellent business to deal with.

Was this review helpful? Yes

Comments
Kitchen Craftsmen Official

Hi Darren, Thank you for taking the time to leave this terrific review of your experience with Kitchen Craftsmen! We know changing up your kitchen and bathroom cabinetry is a big project, so we ... read more »

Out of warranty service

5 out of 5, reviewed on Jan 18, 2018

In 2010 we purchased a house with a brand new kitchencraft kithen installed. In January 2018 we contacted Kitchencraft about a join that had opened about 1mm wishing to have it fixed under the 10 year warranty.
We were politely infodmed that (a) tge warranty was not transferable (b) that thrre was only a 6 year warranty on labour. The gentleman said irregardless ofvvthose things they would repair it at no charge as a goodwill gesture. He said he would have his tradesman contact us shortly.
A few days later I was contacted by 'Adam' who arranged a time to attend at our house and make the repairs. He turned up on time and went about his work in a polite and professional manner. He did an excellent job of the repair, cleaned up after himself and left.
We would have to give kitchencraft 5 stars based on our interaction with them and especially the way Adam effected the repair.

Ian & Marie

Was this review helpful? Yes

Comments
Kitchen Craftsmen Official

Hi Ian and Marie, Thank you for your review, we’re so glad that your experience with us was so positive! It’s great to hear that our team was able to rectify the 1mm gap so professionally. Fe... read more »

1 of 8 pages


Questions & Answers

How do you remove Kitcraft drawer fronts? Some of mine need replacing due to the laminate peeling.

Dayle asked on Jun 13, 2017

Answer this

Hi Dayle,

Thanks for contacting us regarding your issue.
If you would like to send through your best contact details to us at marketing@kitchencraftsmen.com.au we will be happy to contact you directly to see how we can help.

We look forward to hearing from you.
The Kitchen Craftsmen Team

I have a kitchen which needs new benchtops, a belfast sink fitted so cabinetary in cupboard to support sink ,l want to keep my original doors as l have a painter to redo them. I need a quote and would li,e to know if you guys do this type of work it is not a complete renovation. Cheers Nola (connolly)

Nola asked on May 12, 2017

Answer this

Hi Nola, thanks for reaching out to us on Product Review.

We're sure we can help!
Please email us with your contact details to marketing@kitchencraftsmen.com.au and we'll be in touch.

Thanks,
The Kitchen Craftsmen Team

Has kitchen craftsmen taken over from kitcraft??

Lynda asked on Jan 22, 2017

Answer this

Hi Lynda,

Thank you for your question.

The company is the same - our trading name has evolved since we first started trading as Kitcraft Kitchens, to more accurately reflect the changes in our current product offering.

Hope that helps!

The Kitchen Craftsmen Team

See all 7 questions about Kitchen Craftsmen