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Highly Professional And Excellent Communication And Service

5 out of 5, reviewed on Mar 14, 2017

Very grateful to Michael and his fantastic team great result great way to get a loan with personalised service. His admin team are very prompt with details and communicating needs to the client . Highly recommend Michael and his team

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Loan Market Official

Hi Evie, Thanks so much for your glowing review for Michael and his team. We're so happy you got such great customer service as well as a successful outcome with your loan. We wish you all th... read more »

Outstanding, Thorough Service.

5 out of 5, reviewed on Mar 14, 2017

Phill and the team at Loan Market set the bar so high for the experience they provided. As first home buyers with minimal knowledge about the process, they explained everything at our level and made sure that no stone was left un-turned and nothing was left unexplained. They turned the first home buying experience from a scary and confusing one, into an easy and exciting one and i am so grateful for all their help. I could not recommend them enough.

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Comments
Loan Market Official

Hi Danni, Thanks for taking the time to leave us with some feedback about your experience with Phil and his team. We love hearing how our customers are having such great experiences, and the ... read more »

Verified Customer

No communication at critical time.

1 out of 5, reviewed on Mar 08, 2017

My personal experience with Loan Market has been terrible . Missed out on property and finance got rejected by bank but I can understand that as lending standards are comparatively tough as compared to last year. What I don't understand is terrible follow up from my broker in Wantrina, Victoria. Called multiple times to see what's going on with application but no call back and no reply to sms from broker for four days.
Gap of 150K in broker's calculation of my affordability and lenders calculation of my affordability is also unacceptable

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Comments
Loan Market Official

Hi Yogi, We're so sorry to hear this was your experience. We take our customer's feedback very seriously and would appreciate the opportunity to talk to you. Would you be able to please priva... read more »

Excellent knowledgable service

5 out of 5, reviewed on Mar 06, 2017

With our dealings with Carlo Catalano he was very experienced and knew the answers to our questions without hesitation. He kept us up to date throughout our loan approvals. We would highly recommended Carlo to our friends and family.

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Comments
Loan Market Official

Hi Salvatore, Thank you so much for taking the time to leave this review. We appreciate that you trusted our team to help you get the perfect place - we'll be sure to pass this onto Carlo. Th... read more »

Outstanding Service

5 out of 5, reviewed on Mar 03, 2017

My first contact with Paul Brazier, was about 10 minutes after I put through an enquiry through Loan Market's website, whom I had found via Google and are highly rated on Product Review. I was extremely impressed at the speed in which he made his initial contact. This was in 2015, and Paul has been there for me every step of the way. My first house contract fell through and it took a long time for me to find the "right" house. Throughout this time, I was able to call or email Paul with questions and scenarios that I would come up with randomly . He was extremely patient with me even when I would ask him the same questions over and over and was wonderful at reassuring me on various issues I would have. This month, after an excruciatingly long settlement and multiple delays, I finally got my house. I cannot thank Paul enough for his support and advice, even now, after I have my loan. I highly recommend Paul, I would give him a higher rating than 5 stars if I could.

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Comments
Loan Market Official

Hi Wendy, This review has been wonderful to read! We love hearing that our brokers are providing extremely good customer service and helping you find the perfect house. We will be sure to pass t... read more »

excellent service

5 out of 5, reviewed on Mar 02, 2017

Stewart Jones is very professional and provides excellent service; nothing is too much trouble and he doesn't hesitate to go the extra mile to satisfy his customers requirements. Very impressed with the man.

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Loan Market Official

Hi Richo. Thank you for taking the time to provide us with feedback for Stewart. We love hearing about how our customers are getting excellent customer service at every stage of the process. ... read more »

Professional Service

5 out of 5, reviewed on Feb 27, 2017

Amelia Conner, such a pleasure to deal with. Amelia always friendly, helpful and professional, always keeping my wife and I up to date even out of hours. Amelia made the usual stressful time of a home loan much easier. I would recommend her to anyone looking for a loan.
Thanks again Amelia appreciate the help you have given us.

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Comments
Loan Market Official

Hi Martin, Thanks for your positive review! We love hearing how our brokers are making our customers lives easier, and providing excellent customer service along the way. We wish you all the ... read more »

Excellect service!!! Look no further!!!

5 out of 5, reviewed on Feb 20, 2017

The quickest and easiest Loan I ever got. The communication was good, I was being updated on the progress along the way.

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Comments
Loan Market Official

Hi Mirza

We're so glad the service you received from your broker was a standout!

Thanks for taking the time to leave this review, and we wish you all the best with your new purchase,

Thanks,

Loan Market Team

Metford

  • 1 review
  • 1 comment
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Outstanding Service

5 out of 5, reviewed on Feb 20, 2017

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Loan Market Official

Hi Kerry, Thanks so much for letting us know about your positive experience with Dayna and Jen. We love that strong customer service was maintained while they helped you get everything sorted fo... read more »

Thank you

Loan Market Official

Thanks Kerry for your kind words. We love it being able to help our customers into new homes, renovate and consolidate to make their lives more comfortable, affordable and better overall. We look f... read more »

Great service!

5 out of 5, reviewed on Feb 20, 2017

I found Doreen Lehmann great to deal with and I highly recommend her services. I would happily use Loan Market again in the future.

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Loan Market Official

Hi Jeff, Thanks so much for the great review of Doreen and her team - we'll be sure to pass it on! We definitely look forward to working with you again! All the best with the new purchase, an... read more »

Exemplary service!

5 out of 5, reviewed on Feb 19, 2017

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Loan Market Official

Hi Bojan, We're so glad Charles and Katrina were able to be of assistance for what you wanted to achieve! We love hearing that our customer's experience second-to-none service, as well as gettin... read more »

Helpful, friendly and informative.

5 out of 5, reviewed on Feb 16, 2017

Very Helpful, Chris Raymond was there always making sure everything went smoothly.
Banks are hard to deal with and these guys just make it much more easier to understand the red tape.
Will definitely be using them again.
Thank you Chris.

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Comments
Loan Market Official

Hi Hakan, Thanks so much for taking the time to leave us a review! We are so glad you had such a smooth process and experienced such great customer service. Thanks again for your feedback and w... read more »

Sending our thanks

5 out of 5, reviewed on Feb 11, 2017

Me and my partner just want to say a huge thank you to Damian from loan market craigieburn.You have helped us so much in achieving our first home and you were always many steps ahead in the process always keeping us up to date and answering any questions we had to ask . Great service and I highly recommend you to anyone and everyone I know. Thanks again mate I appreciate all your help

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Comments
Loan Market Official

Hi James Thanks for taking the time out to leave a review. We are so happy that Damian was able to help you obtain your first home, and provided excellent customer service along the way. We'll b... read more »

Loan Market Official

Thanks heaps James. It was a pleasure to be able to assist you and we are always here to assist you.

Excellent

5 out of 5, reviewed on Feb 07, 2017

Loan Market went out of their way to make sure we got the best loan for us possible. Greatly appreciated. Highly recommend.

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Comments
Loan Market Official

Hi there Barry, Thanks so much for the positive review. We love hearing that our brokers are getting our customers the best deals possible. Thank you so much for taking the time out to leave ... read more »

would definitely use them again

5 out of 5, reviewed on Jan 31, 2017

Our experience was positive. Mick was helpful, friendly, professional and knowledgeable. Things moved along quickly. We would definitely use them again

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Comments
Loan Market Official

Hi there, Thanks so much for taking the time out to leave us a review. We love hearing that our customers have had such positive experiences working with our team - after all, we're here for you... read more »

keep up the good work guys!

5 out of 5, reviewed on Jan 26, 2017

They are very helpful and supportive staff loan market Perth! I definitely recommend them to others that needs a broker!

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Comments
Loan Market Official

Hi Mary,

Thanks for taking the time out to leave a review. We're glad you've enjoyed your experience with our team and we very much look forward to working with you again!

All the best with your new purchase,

Loan Market Team

Seamless

5 out of 5, reviewed on Jan 25, 2017

Thanks Joel, you made the purchase of our house as smooth and seamless as possible. Will be calling you for our next one.

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Loan Market Official

Hi Brendan, Thanks for taking the time out to review us. We're so glad your experience with Joel was a positive one and that is was a smooth process for everyone involved. We wish you all the... read more »

Nice and easy to talk to and excellent work

5 out of 5, reviewed on Jan 23, 2017

First time buying a property in South Australia, met Lee to discuss about mortgage. He has delivered an excellent job. Everything seems very easy and quick. He is very nice and easy to talk to. Highly recommended.

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Comments
Loan Market Official

Hi Chandra, Thanks for taking the time out to leave us a review. We love hearing how our brokers are delivering high customer services as well as making your lives easier! We will be sure to pas... read more »

Excellent to deal with, highly recommended

5 out of 5, reviewed on Jan 23, 2017

The team at Dayna Hill are very easy to speak to,gave me great options, communication is excellent,this is my third time I have used Dayna Hill and her team.

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Comments
Loan Market Official

Hi Rob, We're so glad you had such a great experience with Dayna and her team and we'll be sure to pass on your feedback. We're so glad you've found a friend in Dayna and that she has been able ... read more »

Brisbane

  • 3 reviews
  • 1 comment
  • 11 answers
  • 5 helpful votes
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"A very useful help"

5 out of 5, reviewed on Jan 23, 2017

We were wandering in the real estate market for about 6 months until we came up with Kelly from Loan Market.
She did an excellent job for us. Whenever we found a suitable property she was always available to provide a real estate report, so we could easily decide about the value and the price of the property. She was a professional and precise person and a really great help in getting one of the best possible loans options for us. I definitely recommend her to everyone who wants to get a broker.

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Comments
Loan Market Official

HI there, We're so thrilled to hear about the positive experience with our team - we love hearing how our brokers walked the journey with you. The greatest compliment to us is that you refer us... read more »

5 of 24 pages


Questions & Answers

hi, can you please recommend me a highly skilled broker based in your Perth (Osborne Park) office? I need to apply for a home loan ASAP. Thanks,

Sham asked on Aug 21, 2017

Answer this

Hi Sham,

Thanks for your enquiry.

We have some excellent brokers in WA and would be happy to put you in touch with one of them. If you'd like to call us one 13 56 26, one of our staff will be able to put you in contact with somebody straight away.

Thanks and all the best!

Rhona

Is this applicable in Malaysia as I came across this ad in my facebook with application form mentioned Malaysia. [email removed]

saseedharan asked on Aug 14, 2017

Answer this

Hi there,

i'm sorry, but unfortunately it's not clear as to what it is that you're referring to, but if you would like to email [email protected] then we will endeavour to answer your question there.

Thanks,

Rhona

Can bad credit get home loan?

Michaellau asked on Jul 06, 2017

Answer this

Hi Michaellau,

There are many factors that can weigh in when it comes to being approved for a home loan. I would encourage you to speak to a member of our broker team and they can have a conversation with you about what you're looking for, and what your circumstances will allow.

You can give us a call on 13 LOAN (13 56 26), or simply put an enquiry in online at www.loanmarket.com.au.

Looking forward to hearing from you,

Rhona

See all 25 questions about Loan Market