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Amazing Bali offer with great inclusions!
We booked 3 rooms, an all-inclusive package at the Sofitel Bali Nusa Dua Beach Resort. The resort and inclusions were nothing short of outstanding! The resort was top-notch and comfortable, the service was amazing, the food was superb, fresh, and well-presented. I would highly recommend this resort to anyone wanting an above-average Bali experience in a great location!!The service from Luxury Escapes was great. Initially, there was a minor hiccup, but this was resolved very efficiently by Jennifer C and Riley L. We were thankful for their involvement and the professionalism of LE. It made the stay even more enjoyable!! Thank you!
This is our third escape with Luxury Escapes. Their packages are great and I would recommend them to anybody.
- Trip Completed: Yes
- Booking Type: Accommodation
Amazing value@customer service
The real test of a company is when things go wrong is their efforts in finding a solution....in my case luxury escapes went the extra mile for me ...doris was exceptional in her handling of my issue and very efficient and her speedy response to my initial problem....I have been using luxury escapes for some years now and allways find them amazing value for money....now I find their customer service is first class as well....thank u Doris... Show detailsCancelling a booking due to extenuating circumstances
Kam R listened with empathy and attended to my needs immediately, he followed through requests and reported back to me in a timely manner. Could not have been more polite and obliging.Given the service provided I will not hesitate to deal with Luxury Escapes again Show details
Worst customer service
Absolutely terrible service.They lied on the phone to us and then refused to fix their mistake despite us having proof of their mistake.
Don’t ever book with them because if they get it wrong they will never fix it. Show details
Hi Kanav, Sorry to hear you've had a negative experience with our Support team. Could you please advise us of your booking or case referance number so we can investigate this further for you?... Read more
Kind Regards, LEChange our booking timing
Hi I spoke with Rosemary N re the need to change our booking. She did it very quickly and followed up with by email and phone. It was a terrific experience thank you Rosemary Nregards Brian Plummer Show details
Thanks Kam R for your help
I would like to thank Kam. R.For the wonderful customer service this morning when I was really stressed out about my transfers for a up coming trip to Bali.
He eased my mind as he was able to help me by getting in contact with the appropriate people.
Thanks again Kam.R you are a legend Show details · 1
Booking modification
Nadya P was very helpful in modifying my existing booking , after waiting for days to get any response - many thanks Nadya for your prompt attention to resolving this issue once it was assigned to you ✅ Show details · 1Uluru escape
Sent an email regarding our trip wanting some details. Received a reply from Lychota less than 24 hours with all the info I was enquiring about. First time using Luxury Escapes & the customer service very efficient. Looking forward to our few days away. Show details · 1Terrible customer service then amazing customer service
I have given my review an "excellent" only because Lychota in Customer Service was outstanding. After a week of trying to get any service and change some details due to flights arriving and leaving at times that did not correspond with boat transfers, she was a shining beacon. Lychota had it all sorted within 30 minutes, give that girl a gold star. I had previously dealt with at least 4 other customer service representatives who had no idea how to fix the problem, therefore they just ignored it. Lychota emailed me all the relevant information within 20 minutes, if only I had her on the end of the phone a week ago! THANK YOU Show details · 2Great Luxury Escapes Customer Service
Doris was extremely helpful with my issue. I needed to cancel a booking, and then I wanted to use the credit to pay the balance on another escape. She had it sorted in no time. Many thanks from Darryl. Show details · 1Recommend booking with Luxury Escapes
I can only recommend Luxury Escapes and the service we received when my wife developed a sever back pain injury a few weeks before we were due to travel, I contacted Luxury Escapes to enquire if there was any way we could postpone our trip to a later date (buy now book later) to enable my wife time to recover. Luckily for us the team Agrestasha L, Cheryl G and Cicilia B were able to negotiate with the resort and secure the postponement; highly recommended and we truly appreciate the efforts they went to. Show details · 1Very pleasant and fast reply
Requested on site parking for my stay. The LE lady was very helpful and confirmed my parking with the hotel. agrestasha L was very helpful and prompt with her communications Show details · 1Excellent customer service
I spoke to Samantha when we had to cancel our booking tonight. She advised us of our alternatives relating to our cancelation. She was efficient and very helpful. Show details · 1Great Service
Thank you Lychota for your very prompt responses to my email and for solving the problem for me. Much appreciated. Show details · 1Cancellation made easy
We needed to cancel our booking and the team at Luxury Escapes were more than accommodating with the request and were able to give us a credit for the same value. A big thank you to Rosemary N who assisted us and made the process really easy. Show details · 1Questions & Answers
Hi Luxury Escapes
We have made a booking for the Tarras beach resort in Malaysia and now need to cancel it. It is within 7 days, and therefore refunds to point of purchase is permitted. The booking is for January 2024. I've gone to Manage Booking who told us to call a number. We have contacted you through phone, although never got a call back, and have emailed your support line, and didn't receive a response either. We would like this to be resolved as soon as possible. We have used LE before, and I'm disappointed being given the run around. Can you follow this through for me as I need to cancel within the 7 day window.
Thanks
Hi Connie, Thank you for reaching out to us regarding your booking at Tarras Beach Resort in Malaysia. We apologize for any inconvenience you have experienced in trying to cancel your reservation. Res... Read more
t assured we factor in the wait time for 7 day cancellations taking this from first point of contact. If you could provide your booking number or case reference number from your email we can ensure our support team are on top of this. Kind Regards. LEHi there please find below
Booking ID: 9139614379228
Regards Norbert
Hi there need to request phone call from you now as I’m just not getting any resolution with my problem
Hi I would like to read some reviews of Spain, Portugal, Morocco 22, day tours please.
Hi Eve, thank you for reaching out. Unfortunately, we do not have any reviews to share on this particular tour from Product Review. We suggest contacting our Tours Concierge on 1300 88 99 00
How can I change my email address in the app
Hi Janne, apologies for the delayed response. To have your email address changed this needs to be actioned via our support team - 1300 88 99 00 (option 2) or support@luxuryescapes.com
Details
About Luxury Escapes
Luxury Escapes is a booking service that lets you book hotels and resorts, tours, flights, experiences, and travel insurance. The company started in Melbourne in 2013, but has grown to have major offices in Australia, New Zealand, India, the US, and the UK.
They have 24/7 customer service, a best price guarantee, and features like local travel guides and exclusive offers when you book.
Points of praise:
- Most reviewers found that Luxury Escapes’ customer service was second to none, with reviewers saying that representatives were professional and knowledgeable.
- They also said that their communication was efficient and their queries were responded to quickly.
- According to reviews, the overall process was smooth, with reviewers saying that staff were helpful and resolved any issues that arose.
Category | Daily Deals / Group Buying Sites and Booking Services |
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Deal Types | Activities, Food & Drink and Travel |
Awards | 2023 and 2024 |
Contact info for Luxury Escapes
Extra Information
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We're thrilled to hear about your amazing experience at Sofitel Bali Nusa Dua Beach Resort! Thank you for your kind words about the resort and the outstanding service. We appreciate your feedback on our team, especially Jennifer C and Riley L, and we're delighted to have made your stay even more enjoyable. We look forward to providing you with more fantastic escapes in the future