Hi Jen,
Thank you for your review.
It's wonderful to hear that you experienced professional and fantastic service which we want our members to experience overall!
Let us know if we can be of any further assistance.
Kind regards,
LE
Luxury Escapes previously offered $10 store credit to their customers to encourage them to write a positive or negative review. This campaign concluded early 2018. It is possible that reviews were written by customers who received such a reward.
Was this review helpful? Yes
Was this review helpful? Yes
Verified Customer
Was this review helpful? Yes
Hi Jennie, Thank you for your review. As discussed, we have posted a gift card and we believe you have received this on Friday. We will be speaking to our retail partners in regards to having a... read more »
Was this review helpful? Yes
Was this review helpful? Yes
Hi Tim, Thank you for your wonderful review! We are so happy to hear that Kirstie went out of her way to assist you as we strive to ensure our members receive the best support possible. Let us kn... read more »
1 person found this helpful, do you? Yes
Hi Ann, Thank you for taking the time to leave us a review. We are very disappointed to hear this feedback and we sincerely apologise for the experience you have had. We do want to ensure that ... read more »
Was this review helpful? Yes
1 person found this helpful, do you? Yes
Verified Customer
Was this review helpful? Yes
Hi Anna, Thank you for the great review! It's wonderful to see that Daniel was very helpful and provided an excellent service which we want our members to experience overall! Let us know if we ca... read more »
Verified Customer
Was this review helpful? Yes
Hi chrism, Thank you for the great review and kind words on the service you received from Daniel. It is definitely reassuring to know that you are getting the best support and are glad that Dani... read more »
1 person found this helpful, do you? Yes
1 person found this helpful, do you? Yes
Hi CMack, Thank you for your great review! We are glad that Daniel was able to organise your dates and we'll pass on your lovely comments. We are also very happy to hear you've enjoyed a couple of... read more »
Verified Customer
Was this review helpful? Yes
Hi Ozechad, Thank you so much for taking the time to provide your review! We are so pleased to note that you enjoyed your stay at the Westin Grande and Sheraton Hua Hin overall - from the inclusion... read more »
Verified Customer
7 people found this helpful, do you? Yes
I have responded twice to your message and am still waiting to be contacted to resolve the issue. I have since spoken with Hilton Tokyo who are endeavouring to assist and their Reservations Manag... read more »
Claire posted on Apr 03, 2018
Verified Customer
2 people found this helpful, do you? Yes
Hi Inyoung, Sincerest apologies for the experience that you had - it is definitely disappointing to hear this kind of feedback. We will send a private message shortly requesting more infor... read more »
Was this review helpful? Yes
Was this review helpful? Yes
Hi Felicity, Thank you for sharing your review! We are sorry to learn that you have experienced a death in your family. It is reassuring to know you received the best support and we'll pass on you... read more »
Was this review helpful? Yes
Was this review helpful? Yes
Verified Customer
Was this review helpful? Yes
Hi Cheryl and Hadyn Bailey, Thank you so much for your wonderful review! We are thrilled to know you had an amazing and unforgettable escape at the Lorne Pacific Hotel. We will pass on your lovely... read more »
1 of 31 pages
Keshu Agath asked on Apr 16, 2018
Nina asked on Apr 03, 2018
Ionut D asked on Mar 27, 2018