Melbourne

  • 6 reviews
  • 17 helpful votes
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Verified Customer

Very poor - not what we expected.

2 out of 5, reviewed on Feb 24, 2018

Unfortunately the removalists they sent were arrogant and full of 'attitude'
Man with a Van under quoted the job - it ended up costing hundreds more (we've been reliably informed since that this is common with them to under quote customers)
And several items were damaged by them.

1 person found this helpful, do you? Yes

Comments
Man With A Van Official

Hi Jack,

I'm very sorry to hear that this job didn't go well.

Please feel free to give me a call on 94173443 or email managers@manwithavan.com.au with the details of your job, so I can look into it for you.

Regards, Alex (Manager)

Melbourne

  • 1 review
  • 1 helpful vote
Private message

Verified Customer

Better than most, but far from the best

2 out of 5, reviewed on Jul 11, 2016

I used two men and one of the smaller trucks to move a bedrooms worth of things across the city. Everything ran pretty smoothly on the way to the drop-off. The only critique I had on the way there is that it felt like one of the guys was trying a bit too hard to be personable and friendly. I was just trying to get from A to B but he kept going on and on, talking and asking some fairly personal questions. I'm fine with small talk, and/or more, but it was the first time I'd ever met this guy.
Once we had reached our destination my girlfriend who was waiting for us asked one of the men if he could take his shoes of as he was transporting mud and dirt into the house. He looked a bit put out by her comment and responded with something like, "It will come out if you try to clean it". Not the response we were expecting. Two days prior we had just spent $250 having the carpet professionally cleaned.
The other chap kindly offered to put some old rugs down and they continued.
The job was finished about 5 minutes late and the men didn't charge us for the any over-time. This was also appreciated.
Upon them leaving I realised that I was missing some steel bed braces for an IKEA bed. I called Man with A Van the next day thinking that I had left them in the truck. The customer service rep said he would get in touch with my driver and try to locate them. I waited 2 days with zero response. I called customer service again a few days later, this time the rep told me that there was no history of my enquiry. He informed me that he would contact my driver and someone would contact me. I asked him, just to make sure, "someone from your company will be in touch with me regarding this issue soon, yes?" He replied with a definite "yes".
I'm yet to hear anything from the company, or any of it's employees. So yeah, I real mixed experience. Some nice moments, but generally, very poor service. Wouldn't rush back to these guys.

1 person found this helpful, do you? Yes


Questions & Answers

Hi I'm moving from Parkville to West Brunswick in Oct. It's a double storey 3 bedroom townhouse into a Cal bungalow. Settlement in Oct - what is the ball park cost?

Gen asked on Jul 24, 2018

Answer this

Hi Gen,

The best option is to make a quick list of what you need moved, then give our office a call on 94173443.

We've found some people in a three-bedroom home have twice as much to move as others, so speaking to you to get a feel for it would be necessary.

Our rates are available at https://manwithavan.com.au/how-much and include insurance, fully-trained staff, no surcharges and a carbon-offset truck.

Cheers,

Alex

Are these reviews for Sydney or just Melbourne?

Arna asked on May 23, 2018

Answer this

Hi Arna,

We're a Melbourne-based service.

Thanks,

Alex.