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Mann Travel

www.manntravel.com.au

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Mann Travel

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  • 1 review
  • 2 helpful votes
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Never book with Mann travels!

1 out of 5, reviewed on Jan 15, 2016

Cheated us with $250! When we rung again, before the ticket was issued. They immediately sent the issued ticket!!

Please NEVER BOOK with them as they will steal your money away. We dealt with [name removed] and he is only kind until the amount is paid to them, after which he will speak very rudely.
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Auckland

  • 1 review
  • 1 helpful vote
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Verified Customer

Absolutely Ridiculous

1 out of 5, reviewed on Nov 05, 2018

I have used Mann travel services earlier this year. They have absolutely no idea how to communicate and have no clue how to take care of their customers and their concerns. I have been told initially that I will get hotel voucher for my booking at Thailand and for some reason they have changed their statement on every call and every second email. I have booked everything by myself and they are totally rip off. I am utterly disappointed with their services and I would recommend everyone to avoid using their services.
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Melbourne

  • 1 review
  • 1 helpful vote
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Very poor service..

1 out of 5, reviewed on Nov 01, 2018

Cancelled my booking and had to wait 2 months for the refund to come through.. on top I had to experience crap service by the staff..
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Comments
Mann Travel Official

Dear Sam, Kindly share your full name and contact details to investigate the matter. We are unable to get any record in the name of Sam. In general, refund processing time is 8- 12 weeks and sam... read more »

Mann Travel posted on Nov 02, 2018

Sydney

  • 1 review
  • 1 helpful vote
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Worst service and higher prices

1 out of 5, reviewed on Jul 19, 2018

Its the worst service I have experienced. Staff is soo rude and told me that I have to book tickets in just 20 minutes or else u will not able to get this tickets. They made many mistakes while writing name on the tickets, amd they charged too for correction. Charging rate is that higher, that I can buy another ticket from that panelty. However, the main airlines didn't take any charges from them although they are charging $300 for just correct a single letter,even thoughbif wasn't my fault. It was staff mistake. They dont even give us time for review. If we take a little time, they will say don't tale much time or else the airline will cancel the bookings. Its the worst experience ever I had in my life. Never book with this people again, never suggest anyone "Mann Travel". Will take many actions towards this for exploitation of customers. Please make sure any one if u book the ticket please ask some time to review ticket before acknowledging it, they will say its not my mistake. Very very very worst service, wasn't expected. By doing this they are represent the bad service of main airlines also. As they will tell that we are not charging, "Malaysian airlines" is charging. Totally wrong, I made inquiry with Malaysia airline, they won't charge a single cent for correction. Totally worst thing they said about airlines. Airline people are more reliable and giving best service than u guys.
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  • 1 review
  • 1 helpful vote
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Rude and unprofessional staff

1 out of 5, reviewed on Jul 18, 2018

Unprofessional staff asks for your number and email address before they can help you. Hung up on me upon complaining
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Victoria

  • 2 reviews
  • 1 question
  • 1 answer
  • 1 helpful vote
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Horrible service, they lie to get business

2 out of 5, reviewed on Jul 16, 2018

I booked an international flight with them, was getting a little bit cheaper online but their representative guaranteed that I would get a cash back which would make their price cheaper than online prices.
It’s been 2 months I have been following up with them about the cash back! Each time I call, someone else picks up and gives a “guarantee” that my issue would be resolved in 24-48hours. Bunch of liars!
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Melbourne

  • 1 review
  • 1 helpful vote
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Worst customer service

1 out of 5, reviewed on Jul 13, 2018

I called them and organized a ticket.The ticket price was 990 dollars. They sent me the link and when I wanted to pay they are asking me to pay 1051 dollars.The consultant is saying it's a human error.I had this problem with them before too.I am ready to go to consumer Affairs against them.
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  • 1 review
  • 1 helpful vote
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Verified Customer

Misguide and disgusting

1 out of 5, reviewed on May 12, 2018

I booked return ticket asked for specific airline. It was all on phone person booked ticket and asked me to transfer money as I got ticket I asked to cancel immediately refused to do so and will charge 550 if you want to cancel.
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Comments
Mann Travel Official

Dear First Fool, Could you please share your Name or Email ID to find out the records ? We are unable to find any call or purchase records in which cancellation charges of $ 550 was advised. Ther... read more »

Mann Travel posted on May 21, 2018

  • 1 review
  • 1 helpful vote
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Stressful

1 out of 5, reviewed on Feb 16, 2018

Slowest possible service. I had to make around 10 calls several calls every day to get my ticket. Everyone working there tells ; we will call you back in 10 mins and I had to call back every 3-4 hours. Favourite pharase of everyone ; this service is not available.. very very bad experience.. highly not recommended.
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Melbourne

  • 1 review
  • 1 helpful vote
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Terrible!!!

1 out of 5, reviewed on Jan 29, 2018

I inquired about a fare but wasn’t interested in going forward. And since that day I started receiving nonstop follow up calls. And to my shock they were bloody calling 11pm in night, which is absolutely absurd. May be Mann Travel look into it and address the issue and make sure you don’t step in someone’s privacy.
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Comments
Mann Travel Official

Dear Rav, We are not able to find the details in the name of "RAV" in our system. Can you please share your contact details ( Phone number or email ID) to investigate your concern and address the ... read more »

Mann Travel posted on Jan 30, 2018

  • 1 review
  • 1 comment
  • 1 helpful vote
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Verified Customer

Rip me off

1 out of 5, reviewed on Aug 20, 2017

Book over the phone when ask to change the ticket charged $325 where as other agents are ready to do it for $80 but they can't as they locked the ticket. Which can only be changed by the first provider (mann travels). Terrible customer service.
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Comments
Mann Travel Official

Dear Kawal, We regret to hear about your unpleasant experience recently in regards to your ticket date change. But please find that any re-issuance and refunds, once ticket issued incurs fees. ... read more »

Mann Travel posted on Aug 25, 2017

Sir you guys have locked the ticket so only you can change the dates. I contacted the other travel agency who has asked for $80 but they could not change it as you have locked it and forget about e... read more »

Kawal posted on Aug 29, 2017

Mann Travel Official

Dear Kawal, It is the policy of Airline that only the agent who has issued the ticket can do amendments or cancellation and this rule applies to all agents. If you would have booked the ticket fro... read more »

Mann Travel posted on Aug 30, 2017

  • 1 review
  • 1 helpful vote
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very dissappointing

3 out of 5, reviewed on Jul 17, 2017

Too many phn calls, too many emails . Each time speaking to a different person. Demanding payment immediately without giving time. for group bookings, each traveler would pay to one account. But your staff gave each one a separate reference number different to booking number and gave real hard time. I had about 30 emails which is too much of a hassle.
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Comments
Mann Travel Official

Dear Mahaluxmy, We apologize for the inconvenience that may have caused while making the payment. The agent was trying to make the things simple by allocating the payment passenger wise, however,... read more »

Mann Travel posted on Aug 25, 2017

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Painful Service

1 out of 5, reviewed on Jul 10, 2017

If you contact them once, they expect you to buy the tickets.. They force you, keeps calling you and even shouts at you until you buy...Once you say you are not interested then they just treat you as a crap... What a worst service... This happened to me not just once...
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Comments
Mann Travel Official

Dear John,

Thank you for your review. Unfortunately, we did not get your details in our database. No call number or booking history has been found with name of John.


Regards,

Mann Travel

Mann Travel posted on Aug 25, 2017

  • 1 review
  • 1 helpful vote
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If you want to deal with 10 different people for 1 ticket AND screw your booking call mann travels

2 out of 5, reviewed on Jun 09, 2017

If you want to deal with 10 different people for 1 ticket AND screw your booking call mann travels call centre and if you want best service deal with Melbourne clayton office.
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Comments
Mann Travel Official

Dear Poonam, Thank you for your review. We are sorry to hear your experience with call center staff and glad to know you are happy with service provided by Clayton office team. We appreciate you... read more »

Mann Travel posted on Aug 25, 2017

  • 1 review
  • 1 helpful vote
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Poor Customer Service and False Dodgy Promotions

1 out of 5, reviewed on May 10, 2017

Do not book tickets with them, their customer service is shocking and doesn't understand customer needs. Very poor customer service would give zero stars if there was. Live chat person takes ages to respond to your query. Received an sms today at 11.00 am called them at 11.30 been advised promotion is over. The agents information changes every time you speak and have dodgy promotions and keep bombarding customers with false promotions. They need to honour the promotions if they are bombarding customers with sms regards fare promotions. Live chat person was not helpful at all takes 13 minutes to respond with a 3 letter answer as YES!!! Not good at all I have wasted 2 hrs of my precious time just to check a promotion. Do not believe in their dodgy promotions!!!! They are shifty beware!!!
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Comments
Mann Travel Official

Dear Tim, We regret to hear about your unpleasant experience recently over chat. That was truly not our intention to ignore your conversation by taking longer for responding. We really appreciate ... read more »

Mann Travel posted on May 17, 2017

  • 2 reviews
  • 1 answer
  • 1 helpful vote
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Poor Service

1 out of 5, reviewed on Apr 25, 2017

Called to check return fare.
One of the agents offered me 915 AUD and I told her would call back again to enquire about the fare in 5 minutes.
When I called back to enquire the fare it was a different person, he knew who I spoke to and said the same fare was not available and increased by 35 dollars.
When I asked him to put me through the agent who I spoke in the beginning, his response was that the agent finished for the day and was no longer available.
Worst customer service experience.
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  • 1 review
  • 1 helpful vote
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Bad service

1 out of 5, reviewed on Apr 13, 2017

Partap is the worst customer service guy . I don't want to book any ticket from you guys . You guys Charged extra bcz of him only . Other agent giving ticket with less price but you guys are charging 100 dollar extra . Bad service
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Comments
Mann Travel Official

Dear Harmandeep, We are sorry to hear about your experience with Pratap. We have investigated the issue and found that price was fluctuating from Airline side due to the availability of the seats i... read more »

Mann Travel posted on Apr 20, 2017

  • 1 review
  • 1 helpful vote
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Extra charges on peak

1 out of 5, reviewed on Mar 28, 2017

They charge me 420 dollars for extent my return ticket never ever use their service again. I asked thai airlines they gave me quote of 50 dollars.They just have money minding game.
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Comments
Mann Travel Official

Dear Mr Yuvraj, After the investigation, it has been found that you paid $ 350 for the changes of Thai airways ticket. Other $ 70 payment was made for new ticket from Amritsar to Delhi. Thai Airwa... read more »

Mann Travel posted on Mar 28, 2017

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sydney

  • 1 review
  • 1 helpful vote
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Very rude and not responsible

1 out of 5, reviewed on Mar 18, 2017

I booked a ticket yesterday n acknowledge it n was going to pay,but i forgot the exact amount n called them,but they were closed.n in the middlenight(australian standard time) they called n asked why i didn't pay.i had a meeting next morning.i couldnot sleep after their call.i had to cancel meeting as i was feeling awful.i was frustrated,agitated.if you give your staff excess to international flight timing,why dont you tell them about time difference.can they call anytime? Very irresponsible and rude.
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  • 1 review
  • 1 helpful vote
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Dishonest & Scammers

1 out of 5, reviewed on Sep 15, 2016

They are dishonest & scammers. Worst possible travel agency. They would not admitt there own mistake. They made an error in issuing the ticket & when asked to re issue the ticket. They were asking for $600 cancellation fee and would refund my payment after 3 months & want another $1250 + fare difference to re issue the same ticket. They are crooks its better to go to Flight Centre or STA travel. Would not respond to emails have to take them to VCat to get my refund.
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