Worst service and higher prices

1 out of 5, reviewed on Jul 19, 2018

Its the worst service I have experienced. Staff is soo rude and told me that I have to book tickets in just 20 minutes or else u will not able to get this tickets. They made many mistakes while writing name on the tickets, amd they charged too for correction. Charging rate is that higher, that I can buy another ticket from that panelty. However, the main airlines didn't take any charges from them although they are charging $300 for just correct a single letter,even thoughbif wasn't my fault. It was staff mistake. They dont even give us time for review. If we take a little time, they will say don't tale much time or else the airline will cancel the bookings. Its the worst experience ever I had in my life. Never book with this people again, never suggest anyone "Mann Travel". Will take many actions towards this for exploitation of customers. Please make sure any one if u book the ticket please ask some time to review ticket before acknowledging it, they will say its not my mistake. Very very very worst service, wasn't expected. By doing this they are represent the bad service of main airlines also. As they will tell that we are not charging, "Malaysian airlines" is charging. Totally wrong, I made inquiry with Malaysia airline, they won't charge a single cent for correction. Totally worst thing they said about airlines. Airline people are more reliable and giving best service than u guys.

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Rude and unprofessional staff

1 out of 5, reviewed on Jul 18, 2018

Unprofessional staff asks for your number and email address before they can help you. Hung up on me upon complaining

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Melbourne

  • 1 review
  • 1 helpful vote
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Worst customer service

1 out of 5, reviewed on Jul 13, 2018

I called them and organized a ticket.The ticket price was 990 dollars. They sent me the link and when I wanted to pay they are asking me to pay 1051 dollars.The consultant is saying it's a human error.I had this problem with them before too.I am ready to go to consumer Affairs against them.

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  • 1 review
  • 1 helpful vote
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Verified Customer

Misguide and disgusting

1 out of 5, reviewed on May 12, 2018

I booked return ticket asked for specific airline. It was all on phone person booked ticket and asked me to transfer money as I got ticket I asked to cancel immediately refused to do so and will charge 550 if you want to cancel.

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Comments
Mann Travel Official

Dear First Fool, Could you please share your Name or Email ID to find out the records ? We are unable to find any call or purchase records in which cancellation charges of $ 550 was advised. Ther... read more »

Brisbane

  • 2 reviews
  • 1 helpful vote
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Nuisance, do not give them your number!

1 out of 5, reviewed on Apr 28, 2018

Complete and utter nuisance! Do not make the mistakes of giving them your number!!!

I made the mistake of calling them to get airfares to India.
They asked me to wait on the line for 10 minutes or give my number so they can call me back, so I did.

Since then I have received over 10 calls (and of late calls on Private Number) from these guys even though I have asked them to remove me from their list.

Shameful service and worst part is their prices are not even cheap.

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Stressful

1 out of 5, reviewed on Feb 16, 2018

Slowest possible service. I had to make around 10 calls several calls every day to get my ticket. Everyone working there tells ; we will call you back in 10 mins and I had to call back every 3-4 hours. Favourite pharase of everyone ; this service is not available.. very very bad experience.. highly not recommended.

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Melbourne

  • 1 review
  • 1 helpful vote
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Terrible!!!

1 out of 5, reviewed on Jan 29, 2018

I inquired about a fare but wasn’t interested in going forward. And since that day I started receiving nonstop follow up calls. And to my shock they were bloody calling 11pm in night, which is absolutely absurd. May be Mann Travel look into it and address the issue and make sure you don’t step in someone’s privacy.

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Comments
Mann Travel Official

Dear Rav, We are not able to find the details in the name of "RAV" in our system. Can you please share your contact details ( Phone number or email ID) to investigate your concern and address the ... read more »

Poor customer service

1 out of 5, reviewed on Jan 22, 2018

They are really bad service never book a ticket b from them they book my wrong ticket and I told them I want to book my ticket after a week and they book after a month and When I told them to change they told me to pay $500 they are really crap even they don’t apologise they did mistake. For everyone never never go with this agency poor customer service they took my money and now they want me to pay 500$ more..when I said paid already and you book my wrong ticket they don’t bother what they did and just asking to pay more.

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Worst Experience

1 out of 5, reviewed on Oct 12, 2017

Only interested in sales, after sales they do not care. they only interested in making their profits, I travel extensively, and this was the worst customer service experience. Never recommeded

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Worst

1 out of 5, reviewed on Sep 01, 2017

[name removed] is disgusting women she took the money and never booked my ticket , she is worst and I wanna complaint against her. After 4 hours of acknowledgment they called me and said that your ticket has been cancelled. I paid $36 more to get my ticket confirmation.

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Terrible customer service

1 out of 5, reviewed on Aug 25, 2017

Their terms and conditions are terrible as they keep changing it even after you sign (acknowledge) and making the payment. Worst customer service I have ever experienced. Different person saying different things during different stages. I wrote them an email with my disappointment but response is not satisfactory. Waste of time and energy while booking a ticket with them. Will never recommend them to others.

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Mann Travel Official

Dear Aryal, We are sorry to hear about that our service was not as per your expectation. According to the procedure, we always send and advise the airline fare rules, itinerary, and terms & con... read more »

  • 1 review
  • 1 comment
  • 1 helpful vote
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Verified Customer

Rip me off

1 out of 5, reviewed on Aug 20, 2017

Book over the phone when ask to change the ticket charged $325 where as other agents are ready to do it for $80 but they can't as they locked the ticket. Which can only be changed by the first provider (mann travels). Terrible customer service.

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Comments
Mann Travel Official

Dear Kawal, We regret to hear about your unpleasant experience recently in regards to your ticket date change. But please find that any re-issuance and refunds, once ticket issued incurs fees. ... read more »

Sir you guys have locked the ticket so only you can change the dates. I contacted the other travel agency who has asked for $80 but they could not change it as you have locked it and forget about e... read more »

Mann Travel Official

Dear Kawal, It is the policy of Airline that only the agent who has issued the ticket can do amendments or cancellation and this rule applies to all agents. If you would have booked the ticket fro... read more »

  • 1 review
  • 1 helpful vote
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Painful Service

1 out of 5, reviewed on Jul 10, 2017

If you contact them once, they expect you to buy the tickets.. They force you, keeps calling you and even shouts at you until you buy...Once you say you are not interested then they just treat you as a crap... What a worst service... This happened to me not just once...

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Comments
Mann Travel Official

Dear John,

Thank you for your review. Unfortunately, we did not get your details in our database. No call number or booking history has been found with name of John.


Regards,

Mann Travel

  • 1 review
  • 1 helpful vote
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Poor Customer Service and False Dodgy Promotions

1 out of 5, reviewed on May 10, 2017

Do not book tickets with them, their customer service is shocking and doesn't understand customer needs. Very poor customer service would give zero stars if there was. Live chat person takes ages to respond to your query. Received an sms today at 11.00 am called them at 11.30 been advised promotion is over. The agents information changes every time you speak and have dodgy promotions and keep bombarding customers with false promotions. They need to honour the promotions if they are bombarding customers with sms regards fare promotions. Live chat person was not helpful at all takes 13 minutes to respond with a 3 letter answer as YES!!! Not good at all I have wasted 2 hrs of my precious time just to check a promotion. Do not believe in their dodgy promotions!!!! They are shifty beware!!!

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Comments
Mann Travel Official

Dear Tim, We regret to hear about your unpleasant experience recently over chat. That was truly not our intention to ignore your conversation by taking longer for responding. We really appreciate ... read more »

  • 2 reviews
  • 1 answer
  • 1 helpful vote
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Poor Service

1 out of 5, reviewed on Apr 25, 2017

Called to check return fare.
One of the agents offered me 915 AUD and I told her would call back again to enquire about the fare in 5 minutes.
When I called back to enquire the fare it was a different person, he knew who I spoke to and said the same fare was not available and increased by 35 dollars.
When I asked him to put me through the agent who I spoke in the beginning, his response was that the agent finished for the day and was no longer available.
Worst customer service experience.

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Bad service

1 out of 5, reviewed on Apr 13, 2017

Partap is the worst customer service guy . I don't want to book any ticket from you guys . You guys Charged extra bcz of him only . Other agent giving ticket with less price but you guys are charging 100 dollar extra . Bad service

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Comments
Mann Travel Official

Dear Harmandeep, We are sorry to hear about your experience with Pratap. We have investigated the issue and found that price was fluctuating from Airline side due to the availability of the seats i... read more »

  • 1 review
  • 1 helpful vote
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Extra charges on peak

1 out of 5, reviewed on Mar 28, 2017

They charge me 420 dollars for extent my return ticket never ever use their service again. I asked thai airlines they gave me quote of 50 dollars.They just have money minding game.

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Comments
Mann Travel Official

Dear Mr Yuvraj, After the investigation, it has been found that you paid $ 350 for the changes of Thai airways ticket. Other $ 70 payment was made for new ticket from Amritsar to Delhi. Thai Airwa... read more »

sydney

  • 1 review
  • 1 helpful vote
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Very rude and not responsible

1 out of 5, reviewed on Mar 18, 2017

I booked a ticket yesterday n acknowledge it n was going to pay,but i forgot the exact amount n called them,but they were closed.n in the middlenight(australian standard time) they called n asked why i didn't pay.i had a meeting next morning.i couldnot sleep after their call.i had to cancel meeting as i was feeling awful.i was frustrated,agitated.if you give your staff excess to international flight timing,why dont you tell them about time difference.can they call anytime? Very irresponsible and rude.

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  • 1 review
  • 3 comments
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Ridiculous!

1 out of 5, reviewed on Feb 27, 2017

Got the date change they have charged me $822.now I got know if I call direct a airline ,they don't even cost u $200.its ridiculous .just want to know if we can complaint to any authority about it.
Thank you

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Comments
Mann Travel Official

Dear Sir/Madam,
We are sorry to hear about this issue. There must be some fare & tax difference in addition to the penalty. Could you please share passenger & ticket details to check the booking and break up of charges ?
Thanks
Mann Travel Team

Rajrani-4311
By abhishek. I paid$860
I have lodged the application with ombudsman and consumer affairs as well.thanxx
Booking references no-4s4nus

What happened guys did not check what was the charges?????????

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Never use them

1 out of 5, reviewed on Jan 10, 2017

Very stubborn staff, manager doesn't even care to talk to you, worst service.
If you want to waste your money and time, better to throw it in the bin rather than giving it to them.

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