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Verified Customer Build Location: Queensland Construction End Date: Aug 2017

More Than Perfect Service and Build

5 out of 5, reviewed on Aug 18, 2017

After lots of research and visits to display homes we decided on building with Metricon. From start to finish Metricon were very helpful and patient with us being first home builders. For our colour selection appointment, Metricon paid for accommodation for us to stay near by and were very helpful through the three appointments. Both our Building Supervisor and Building support coordinator were in contact the entire build time, letting us know where the build was up to and what was next. We received our house 2 months before contract date. Any questions or concerns we had were happily answered. Being first home owners/builders we were unsure of the process but Metricon made sure we were kept in the loop about everything.

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Bacchus marsh, Vic

  • 1 review
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  • 1 question
  • 5 answers
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Verified Customer Build Location: Regional Victoria Construction End Date: Apr 2012

Metricon Dream Fail

1 out of 5, reviewed on Aug 18, 2017

I am REPOSTING and sharing my experience to try and help others.
I built a what currently feels like a METRI-COFFIN with Metricon in 2011. My original settlement date was delayed to check for slab heave they said there was nothing wrong, I had fixed site cost however they dug into my flat block of land 1.4m leaving me with additional site cost and retaining wall around my whole 500m2 block and unexpected concrete around the entire house multiple site managers and no-one knew what was going on or why it was done they said it should not have bee
n done. I have a ton of emails from deposit stage saying that retaining walls were included the sales lady even crossed out the retaining wall exclusion on the fixed site cost form emailing me confirmation of them being included before I signed it and paid. They then asked me if it was okay to move my house 35cm away from the fence line so then I wouldn't need retaining walls... I didn't want to but I was trying to work with them and was happy I wouldn't need the 300-600mm est cut it would make it less than a 300mm cut I was advised then shock horror seeing my block with a huge hole leaving a moat around my house. I was stuck because within weeks of moving in my house was falling apart and was told my warranty is void if I don't address these issues and pay them more. Since then earlier last year I have severe heaving walls and floors. I had a mental break down and have not been working since Feb 2016 I had to relocate they came and did a patch job knocking and redoing parts of the house expect the major item that needed addressing. The slab. The ceiling and wall plaster was not even all nailed in they discovered parts of my ceiling were only being held up by the Cornes which is secured with liquid nails when it was torn down and I have damp carpet, loose tiles cracks starting to appear I have spiders living in holes in my mortar so I'm waiting for more bricks to snap off soon. It has given me severe anxiety and panic attacks I signed my contract at 21 hoping for a dream home now I've attempted suicide and have to be medicated and monitored after the torture Metricon homes has put me through mentally and financially my house is still on a lean they attempted redoing some brickwork due to edge heave I have to sticky tape my draws from opening. They never checked under my flooring to see if my slab was ok they said they didn't have time. I have salt attack foam around the edges of my garage that has been sealed numerous times the Metri-con fix was to attempt to angle grind it off just in the visible areas which didn't even work this salt attack can rot timber I have had bricks snap off from the salt it also attacks termites. They admit to the unnecessary stress they put me under but aren't even willing to discuss any sort of compensation and told me to seek legal advise. Well there is another big softley storm coming there way thank gp the warranty manager for that one. This house is just a financial burden and emotional disaster this company has caused I have done everything they told me to do to prevent any further damages, however their delays in denying liability was to late (I did retaining walls and concrete within months of moving in when I noticed what was going on as per their direction..The edge of one side then dropped a bit because I'm guessing it prevented moisture they caused by leaving a moat around my
House and a back yard I had to climb into early 2012 there was lots of rain I would just watch my highly reactive balsitic clay splash all over my back sliding door and wait for my fences to fall over ..When the house edge moved again dropping (then they tried to blame my external concrete on the existing problem) Metricon have done 4 drain test to date so far (not even proper ones) but after an inter-pendant complete drain, static and pressure test done...cause of slab heave they were trying to cover up at my cost, only to discover beneath the house sewer leaks, all 9 storm water points leaking all aggy around the house including an incorrect over site cut and slab poured 3 classes below the site soil classification, Due to Metricon's misconduct, non-compliance and deception my house can no longer be my home anymore and has to be knocked down and the site needs 3 years of drying out before commencing re construction THANKS A-LOT I would not trust Metricon to build a kennel for my dog to live in, let alone a house for a family.

As for my over all review I would not even give them one star if there was a lower option based on negligence, delay, refuse to admit they are wrong, can't build a house and lie to avoid rectifying their mistakes incase it sets a "precident"

METRICON, Love where you heave.

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Comments
Metricon Official

Hi Aaron, as you are aware, our team are working to investigate the issues raised, and involving independent, experienced professionals with appropriate expertise. Our Building Support manager has ... read more »

Oh you mean sending pipe hunters out that are located again right next t you’re office who did a test and only filled the drains up 3 quarters instead of all the way to try to minimise you’re liabi... read more »

Verified Customer Build Location: Queensland Construction End Date: Jul 2017

Very happy with process and outcome

5 out of 5, reviewed on Aug 18, 2017

Our handover was a couple of weeks ago.

Good points:
- We had two sales consultants initially and both looked after us really well, giving advice on siting to best suit our block (we had a knock down rebuild job), and where we could save $$.
- Designs flexible, we increased the height of ceilings downstairs, width of garage and outdoor room.
- After sales, our relationship manager was fantastic, she was always very prompt in responding to queries and issues, and professional
- Our site manager was great and a number of issues were proac
tively fixed/rectified (due to poor subcontractor work)
- Good quality designs and workmanship/finish
- Communication throughout the process was very good
- Build was finished two months faster than we were expecting

Things to watch out for:
- Felt a bit rushed at selection appointment
- Try to learn as much related terminology as possible so you can communicate more effectively
- Be very thorough in keeping track of what you have selected and changed to ensure it is implemented
- Ask as many questions as necessary to understand something
- Sometimes you just won't know what you don't know
- Rectification of some minor issues has slowed down (presumably as their attention has moved to other jobs in progress)

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Verified Customer Build Location: South Australia Construction End Date: Sep 2015

Disappointing Cracked tiling

1 out of 5, reviewed on Aug 18, 2017

My house was completed in September 2015. The engineer's report indicated that my soil was P class I therefore paid extra for deeper footings. 18 months down the track the tiling in my ensuite bathroom has cracks in them. Metricon have informed that they can no longer help me. I paid a premium for the luxury package and my footings on their engineers report you therefore expect quality finishings which last longer than 18 months. Very disappointed.

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Comments
Metricon Official

Hi Jacqui, Thank you for your review. Our team have attended to your Product Review Private Message yesterday on Thursday 17th August, our Management team have communicated the findings to you fr... read more »

Yes they did communicate but the point of the matter is - I paid extra for extra footings I wouldn't of expected the tilings to crack after 18 months are the tiles of not good quality or is it the footings ?

Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Aug 2017

Very happy with Metricon experience

4 out of 5, reviewed on Aug 17, 2017

We were very happy that we decided to build with Metricon. Sales Consultant [name removed] was particularly helpful and ensured that we were able to have the changes to the design that we wanted at a price that suited our budget. We live interstate and [name removed] our site manager at Officer kept us in the loop with weekly phone and email updates and photos. Construction was completed in good time and any problems were quickly sorted out by [name removed] and his team.

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Comments
Metricon Official

Hi JayJay, Thank you for recognising the efforts our staff who has assisted you, we are also very pleased to read that you are happy with the decision to build with Metricon. We appreciate you tak... read more »

11 Ample Ave, Officer

Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Jul 2017

So happy with our Home, Cant wait to Move into it :)

4 out of 5, reviewed on Aug 17, 2017

My husband and I are extremely impressed, from the moment we first dealt with our Sales consultant [name removed] who did a fantastic job in showing us the best option for our block, through to the service we received in studio M to the final product being delivered by our site manager. We were are extremely happy with the final product. Our Site manager [name removed] was incredibly easy to deal with, kept me informed of the process the whole way through the building process and attended to any concerns we had immediately. He finished the home in a short time frame which I was very impressed with. Thank you [name removed] and [name removed] for making my build process as easy and smooth as possible. A job well done.

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Comments
Metricon Official

Hi Amira, Thank you for a great review. We are so happy to read that Metricon's service has been fantastic right from the start of your journey. We are confident that you will be happy with the fi... read more »

Verified Customer Build Location: Queensland Construction End Date: Jul 2017

5 Stars to our Site Manager

5 out of 5, reviewed on Aug 17, 2017

Sales consultant - 4 stars
Studio M - 3 stars
Head Office Communications - 2 stars
Site Manager - 5 stars
Overall build - 4 stars

It started to go down hill when we signed the building contract. Studio M and HO Communications were terrible. We didn't hear a word about our appointments for studio M so we contacted our sales consultant. He told us that they "tried" calling and emailing us but we had no missed calls/voicemails or emails. Turns out the email address they saved was wrong and the calls are a mystery. We did go to studio M befo
rehand on a Saturday as the sales consultant recommended to have a look first before the appointment. The staff were all standing around chatting so if you had any questions you'd have to approach them. We decided just to get booklets and pamphlets instead

The Studio M appointment was very rushed. Wish we were shown kitchen sinks as the standard one we received was too small. Also asked to have square set roofs but were told we had to choose an edging/corner for the roof. The girl didn't show us everything, we had to go look ourselves and tell her what we wanted to upgrade.

When we arrived at our 8am tile appointment, we were told it was cancelled accidentally when another client cancelled. We were so mad and was told to come back in 1hr and they'll try to fit us in. We then met up with a lady from the office [name removed] and told her about the colour changes we wanted and she noted everything down. As the time comes for our final colour selections to be signed, all our old colours were not changed and it took way too many emails to get the colours we talked about in the meeting. Also the Bi-fold doors we upgraded were only 2.1H with 3 panels. We initially asked the sales consultant for 2.4H with 5 panels (check the contract carefully as the number of panels are listed as XXX for 3) We made the mistake of not understanding the XXX's but also thinking that they would put through what the sales consultant initially placed as our doors.

But as [name removed] our site manager stepped in for the build everything got better. We were promised an update on the build every week but was contacted every fortnight which isn't terrible. There were some mistakes during the build (colour selctions/our front exterior lights were installed on the wrong poles) [name removed] was quick to respond and fix any mishaps. To this date he is still in contact with us and we're very happy with him. We don't think the painter did a very good job though. There's still paint splatter and fingerprints all over our tiles/door handles/window handles and the stain on our staircase and front door is terrible. Really uneven stain and rough edgy wood. When the painter came in to clean up he told us "there's only as much I can do" when I asked him if he could remove the fingerprints. Another issue we noticed is that the display home is very different to the result you get. In the display homes the bi-fold doors are flushed with the floor. On ours the builders didn't create a mold in the concrete for the door frame so instead our doors sit about 10cm above floor level and is a bit of a hazard. If this was an upgrade we were never offered anything. In the Master bedroom the ensuite is also raised about 5cm above floor level which is a hazard in the dark.


Overall build is good but not perfect. Still have some minor things to fix but otherwise we're quite happy with the end result.

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Comments
Metricon Official

Hi Chris & Grace, Your review is very much appreciated. We are pleased to read that your Site Manager has been helpful in assisting with any items that required further attention. We are always st... read more »

Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Nov 2011

Great job Metricon homes!

5 out of 5, reviewed on Aug 17, 2017

We have bit of cracks on the walls in one of our bedrooms. Metricon has been really taking care our home, first they helped us building a perimeter concrete to support the house from moving, because we didn't have enough money, Metricon paid the concrete and also the plumbing job. Then they filled up the cracks including walls that had gaps and then repainted walls.
Truely we didn't have to pay at alI. We would really like to thank [name removed] and [name removed], both are really great doing their job as building supervisors, for helping us thru the process of fixing it from start to finish.
For this I can never thank them enough for their effort of taking care customer's problem seriously.
Great job, Metricon homes!

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Comments
Metricon Official

Hi Glenn, Thank you for taking the time to share your 5 STAR feedback. We are proud to read of the service provided from our teams, going above and beyond to ensure your expectations are met for... read more »

Verified Customer Build Location: Queensland Construction End Date: Jun 2017

Well Built House

5 out of 5, reviewed on Aug 17, 2017

We were very happy with the building of our Zara 29. Our Site Manager, [name removed] was very easy to deal with and kept us up to date with the schedule of our build. Metricon delivered a high quality product at a competitive price, which gave us the best value for money. The design is highly functional and we love our new home.

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Comments
Metricon Official

Hi Luke Y, Thank you for your 5 STAR review! We are so pleased to read you are very happy with your new Zara 29. We are proud to know our Site Manager provided an excellent service through the cons... read more »

Verified Customer Build Location: Queensland Construction End Date: Jan 2018

So easy.......

5 out of 5, reviewed on Aug 16, 2017

This is the first time we have not used a private builder and cannot say enough about how pleased we are so far. From the moment we dealt with our salesman, to the girls in the office ([name removed] in particular) and picking out our colour selections it has been a simple process. If we have needed any information or had any queries we have had them answered within the day. It was sad to say goodbye but I was assured we would be in good hands during the next stage. Now we are half way to having our home completed and are blown away by how q uickly it is going up and how organised our supervisor, [name removed] has been. He has regularly kept in contact with us to inform us as to what is happening each week. We now deal with another girl [name removed] for the completion side and we still get the same excellent service. I am sure we will be happy with the finished product and can hardly wait to move into our new home. Well done Metricon on your staff. They do you proud.

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Comments
Metricon Official

Hi DianeB, It is a credit to know our staff have assisted in making your process simple from the moment you dealt with your salesman to the staff in the office. We are proud to know that you are co... read more »

Verified Customer Build Location: Queensland Construction End Date: Apr 2018

A joy to deal with

5 out of 5, reviewed on Aug 16, 2017

We have built twice before with other builders but they did not compare with the experience we've had so far with Metricon. I'd like to praise [name removed] Sales Consultant, he was a wonderful first contact in our process of first of all choosing our builder and secondly our floor plan. [name removed] our Customer Relations Advisor was brilliant. [name removed] was easy to work with, on top of every thing. I believe the best at her job, I was sad to say good bye. Now we are up to the building stage, very excited. I have no doubt as we continue through our process with Metricon we'll be in for a smooth time and are looking forward to each stage. We had our first meeting today with our Site Manager [name removed], again a pleasure.

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Comments
Metricon Official

Hi eagles63, Thank you for taking the time to provide an update on your Metricon journey. We are proud to know that your experience has been wonderful from first contact with your sales consultant ... read more »

Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Apr 2018

Excellent

5 out of 5, reviewed on Aug 15, 2017

We recently started building our new home through Metricon.

[name removed] became my site manager after 5 weeks into the commencement of our construction. We were impressed by his hands-on approach towards our project.

As an example, we experienced difficulties in getting our neighbor's agreement to build a brick garage wall (which when completed will form part of our common boundary fence) from their property.

When we first met [name removed] onsite, we told him about this issue. [name removed] was happy to help us.

He knocked on
my neighbor's door and explained how the brick would be laid. Finally, our neighbour allowed the access and the brick wall was finished beautifully.

In another instance, we attempted to engage [name removed] as an independent inspector, however we were unable to deliver the document required due to its large size.

Upon becoming our site manager, [name removed] liaised with [name removed] and the relevant section of Metricon. As a result, our first inspection was arranged in two weeks' time. It took us a few months without success. However, [name removed] made it happen in a professional and timely manner.

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Comments
Metricon Official

Hi Yvonne, We are very pleased to read that your Site Manager has helped you resolve concerns with your neighbour and also assisted in arranging for your inspection to take place promptly. We tru... read more »

Verified Customer Build Location: Queensland Construction End Date: Jul 2017

My Dream Home

4 out of 5, reviewed on Aug 13, 2017

I love Metricon homes!
That's the reason why I chose Metricon for the building of my second home.
My site manager, [name removed]'s service was outstanding and extremely professional in every step of the building process. I was very lucky to have him as a site manger. Also much appreciation to [name removed];Building Support Co-ordiantor, and [name removed]; Customer Relationship Adviser for their assistance.

However i was disappointed with the experience I had at the Studio M. Metricon should appoint more experienced staff at the Studio.

For example: I pointed out a specific cabinet handle, but the staff incorrectly wrote down the wrong code number. This was a great loss for me, as it turned out to be the handles which i disliked the most. It could've been avoided if Metricon provided images of accessories in the colour selection documentation. The staff was pushing me to finish the colour selection quickly.

Again, due to the drafting error, I lost space in one of my bedroom, and the size of three windows. This could have been avoided...

Dear future Metricon customers, please check again and again each accessories before you sign any paper works.
Overall, I am satisfied with the end product.

I Love Metricon Homes

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Comments
Metricon Official

Hi Molly, We appreciate you taking the time to provide us with your Metricon experience. We are proud to read that your Site Supervisor provided you with outstanding service and was professional th... read more »

Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Aug 2017

Excellent Finish, Excellent Communication!!

5 out of 5, reviewed on Aug 12, 2017

I am just about to move into my new home built by Metricon and have been extremely satisfied with the complete process so far. Sensational communication and care from [name removed] my Supervisor, [name removed] in Sales was very knowledgeable and helped me with the deal. Very clear and thorough feedback from the after sales team also. The finish and workmanship is 100% and I'm very happy I decided to go with Metricon. Great experience to date and will highly recommend Metricon to any of my family and friends. Top shelf service!!...
Luke Duivenvoorden

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Comments
Metricon Official

Hi Luko, Thank you for taking the time to share your great Metricon experience thus far. We are proud to read that our team have assisted you with their knowledge of our products and have communica... read more »

Cleveland QLD

  • 1 review
  • 1 answer
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Verified Customer Build Location: Queensland Construction End Date: Jun 2017

excellent Service

5 out of 5, reviewed on Aug 12, 2017

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Comments
Metricon Official

Hi Binujose, Thank you for taking the time to provide us with your 5 STAR Metricon experience. We are pleased to read that our team were supportive and prompt with their communication throughout yo... read more »

Verified Customer Build Location: Sydney Region Construction End Date: Jul 2017

Excellent

5 out of 5, reviewed on Aug 11, 2017

Had an incredibly positive experience building with Metricon site supervisor [name removed], who “saved the day” for us on countless occasions.

We truly felt like we were graced with a project leader who understood and advised us on the technicalities of the structural build, grasped with detail and excellent taste the finer components of our internal fit-out (reflecting his high-quality architectural qualifications), and was constantly a positive person who was available around the clock with constant updates.

If I built another house (a
nd I could never say never, as I’ve built before with custom builders before this project home build), I would hope to work with [name removed] specifically at Metricon again, or look to engage him on a contractural, custom basis if he ever sets up his own building business!

[name removed] was always supportive and gracious around our management of our children with meetings and inspections - not easy in the midst of a massive house build from the ground up.

It seems that nothing is too hard for this guy, he’s incredibly patient with detail, and he's an extremely switched-on and technically skilled professional in the building industry.

The site supervisor you score will often make or break your project home build - and we were lucky!

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Comments
Metricon Official

Hi Dana, Thank you for providing us with a 5 STAR review on your incredibly positive Metricon experience. We are proud to read that your Site Manager was supportive, extremely switched-on and a tec... read more »

Verified Customer Build Location: Southern NSW Construction End Date: Jul 2017

Excellence

5 out of 5, reviewed on Aug 11, 2017

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Comments
Metricon Official

Hi Sandra, Thank you for allowing Metricon to build your new home. We are pleased to read that our team assisted in what was a hassle free build with above standard craftsmanship and professionalis... read more »

Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Jul 2017

Building with Ease.

5 out of 5, reviewed on Aug 09, 2017

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Comments
Metricon Official

Hi BLP, thank you for taking the time to write a review. 5 STARS! We are proud to read you have experienced a great journey building with Metricon. To have your house handed over in 'top' condition... read more »

Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Aug 2017

Fantastic building service, even better staff

5 out of 5, reviewed on Aug 09, 2017

The acquisition of the building permit for our dwelling took longer than anticipated but the wonderful attitude and care shown to us by all the staff at Metricon helped sooth that quite a bit. Our building supervisor and Metricon liaison in particular were absolutely incredible, and worked with us every step of the way, helping us get our occupancy permits as soon as humanly possible. We're so thankful for their assistance; we really couldn't have done without it. The speed with which they replied to our numerous queries in particular was reall y admirable. Every time we requested an on site visit, our building supervisor took the time out of his day to come meet us whilst we looked over the progress. We still haven't moved in quite yet, but we've been on site to take a look, and everything has really been done above and beyond what we expected. As far as we can say, it looks to be of superb quality and workmanship. A tremendous effort all round, and 100% appreciated!

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Comments
Metricon Official

Hi Jimmy Xia, thank you very much for sharing your 5 STAR your experience. We are very happy to know our team has provided you with a wonderful journey, including the speed in our customer service.... read more »

Verified Customer Build Location: Queensland Construction End Date: Jul 2017

Happy with our Home

5 out of 5, reviewed on Aug 08, 2017

We are very happy with our house and we made the right decision to go with Metricon. We were very happy to have [name removed] as our building supervisor being very approachable and open with communications. As any issues arose along the way they were resolved well between [name removed], Building Support staff, and ourselves, and the build rolled long smoothly. The workmanship and build quality is excellent and everyone involved can be proud. Thanks!

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Comments
Metricon Official

Hi DanSara, We are proud to read that your Site Supervisor and supporting team assisted in what was a smooth building journey for you. Your lovely feedback will certainly be passed on to our team w... read more »

1 of 65 pages


Questions & Answers

Hi, I put a deposit in the lest week of May and then I signed some paperwork in mid June.I was advised to wait for 2-4 weeks for the preliminary contract to come back which I still haven't received yet though it's almost 11 weeks And after contacting Metricon again and again been advised to wait for at least another 2 weeks.I chose Metricon for a hassle free building experience but I was wrong..I need my money back..Plz advise whom to contact ?thanks

Vikas kakkar asked on Aug 17, 2017

Hi, I'm asking out of complete desperation. Have built in NSW. Our plaster is coming off the walls, we've been in the house for 6 months. Worst finishing ever - almost everything in our house has been replaced - even our kitchen. Have been waiting for the maintenance team to come back for 3 months. Please please please, with the head guy in Sydney quitting, we cannot get help or answers. Where can I direct my concerns - head office Melbourne?

Georgie asked on Aug 16, 2017

Hi guys are you able to tell me the paint colours used on the exterior of the diplay home at brookwater?

scratchy asked on Aug 13, 2017

Answer this

Hi scratchy,
Thank you for your Product Review question.
Our beautiful Lavelle 50 display in Brookwater has 'Dulux Linseed' (P15B3) as the main house colour paint, we also have 'Dulux Base Colourbond - Woodland Grey' as our feature paint colour.
We hope this has answered your enquiry.
Kindest Regards,
Metricon Customer Care.

See all 245 questions about Metricon