Hi Disappointed, As communicated via email earlier today, we understand your concerns were raised in February and have been addressed by our construction team. If this is in relation to any other ... read more »
Verified Customer Build Location: Regional Victoria Construction End Date: Sep 2018
3 people found this helpful, do you? Yes
Hi Disappointed, As communicated via email earlier today, we understand your concerns were raised in February and have been addressed by our construction team. If this is in relation to any other ... read more »
Update: I'd like to thank Customer Care for helping. Now almost all items have been addressed and I was told a few will be addressed at later stage.
Disappointed posted on Apr 12, 2018
Hi Disappointed, Thank you for updating the post, we are very glad to be of assistance to you. Your home is very close to handover and we trust that you will " Love where you Live ". Thank you f... read more »
Verified Customer Build Location: Regional Victoria Construction End Date: Jan 2019
1 person found this helpful, do you? Yes
Hi MitzYao, Thank you for bringing this to our attention. We have located your file and have escalated the concerns to Management for review. We appreciate your patience during this time of invest... read more »
To avoid further delay and stress to us, we decided not to build with Metricon. I suggest Metricon should look and review your sales and coordination system and Customer service. Seriously, you sho... read more »
MitzYao posted on Mar 14, 2018
Hi MitzYao, We are disappointed to read of your decision. We understand our internal team is currently processing your cancellation. We wish you the very best in your future build plans MitzYao, I... read more »
Verified Customer Build Location: Sydney Region Construction End Date: May 2016
2 people found this helpful, do you? Yes
Hi Lisa, Thank you for your review and your private message today. We understand our Building Support Team Leader has been in contact with you earlier today to discuss these items. As informed, we... read more »
Verified Customer Build Location: Sydney Region Construction End Date: Feb 2018
5 people found this helpful, do you? Yes
Hi Peter, Thank you for contacting Customer Care. As per acknowledgment email on the 17th January, your matter has been escalated to our management team and our General Manager was in prompt cont... read more »
Dear Metricon, We refute the information you have provided above. It is not correct and looks like PR 'spin'. A meeting was not arranged with your General Manager, Area Building Manager, Executive ... read more »
Peter posted on Feb 12, 2018
Hi all PR readers, In addition to posting comments here, we suggest anyone who has also experienced unacceptable conduct from Metricon should report them to the Australian Consumer and Competition ... read more »
Peter posted on Feb 18, 2018
Verified Customer Build Location: Sydney Region Construction End Date: May 2017
7 people found this helpful, do you? Yes
Hi Michael, We understand our Customer Care team have been in close communications with you recently regarding your above concerns. We acknowledge the required plumbing works were completed in Dece... read more »
Hi. Yes, required repair plumbing works were finally completed in December. That was 4 months AFTER this was highlighted by initial inspection report. And the repair was only completed after alot o... read more »
Michael posted on Jan 25, 2018
Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Jan 2018
2 people found this helpful, do you? Yes
Hi Obi, We would like to help ensure any outstanding defects are being attended to satisfactorily for you. Please allow us to assist by contacting customercare@metricon.com.au with your reference... read more »
Apparently I cannot do that in fear of further compromising our build. The rectification will happen in a space that is already covered so there is no way to check if it was done in a workmanlike m... read more »
Obi posted on Nov 21, 2017
Hi Obi, We are very dissapointed to read of your concerns. We are here to help ensure that all concerns raised are being attended to without compromising the quality of your home. Your feedback wi... read more »
Verified Customer Build Location: South Australia Construction End Date: Feb 2017
2 people found this helpful, do you? Yes
Hi Edwin C, Thank you for contacting us via Product Review and for bringing this to our attention. We take our customer's feedback very seriously and hope you will allow us the opportunity to inves... read more »
Hi Metricon,
Thank for the swift response. I have just emailed you and hope these issues can be rectified ASAP. At the meantime, I will update everyone here too on how it goes soon.
EdwinC posted on Nov 16, 2017
Hi EdwinC, thank you for your comment. We are in receipt of your email and will ensure your matter is raised immediately with the relevant Management team for further review. We will continue to co... read more »
Verified Customer Build Location: Sydney Region Construction End Date: Nov 2017
3 people found this helpful, do you? Yes
Hi Greg, As communicated earlier, we understand our Customer Support Manager has been in contact to assist with your concerns. We are pleased to know that your file is moving forward and we have e... read more »
Verified Customer Build Location: Queensland Construction End Date: Apr 2013
4 people found this helpful, do you? Yes
Hi Debra, We are disappointed to read you are not happy and hope you will allow us the opportunity to investigate your concerns further. If you could please email our Customer Care team via custom... read more »
Thank you for your response, and I have already sent numerous emails off to your different teams, and the same comment comes back "that's normal, & cracking in the middle of the wall will continue ... read more »
Debra posted on Oct 13, 2017
Good afternoon Debra, thank you for your comment. Our Customer Care team is in receipt of your email, we thank you for forwarding this through. Our team will escalate your concerns to the relevant ... read more »
Verified Customer Build Location: South Australia Construction End Date: Apr 2017
2 people found this helpful, do you? Yes
Hi Sam, we refer to our last communication to you on 20th & 27th of September 2017. We hope you will allow us the opportunity to assist and request that you contact us via email to customercare@met... read more »
I'll show you that your system in not willing to solve the issues. This is the contract no.672628.
Nader posted on Oct 04, 2017
Hi Nadar, Thank you for your response. We have forwarded your matter to the relevant management team for review. Once further feedback is received, Metricon will provide a response to you. Thank y... read more »
Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Nov 2017
5 people found this helpful, do you? Yes
Hi Lisa, As per our communication to you on 22nd September, we would like to help ensure your concerns are being addressed accordingly. Kindly email customercare@metricon.com.au at your earliest c... read more »
Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Nov 2017
1 person found this helpful, do you? Yes
Hi Lin, As communicated to you yesterday, we would like the opportunity to help ensure your concerns are addressed. Kindly contact customercare@metricon.com.au with your job reference number for u... read more »
Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Jun 2019
1 person found this helpful, do you? Yes
Hi Maagma, We are sorry to read you are unhappy with the pre-build process. We would like to help follow up on the status of your file and ensure that our team is doing everything we can to move f... read more »
Help follow-up? This will not solve where we are now.
Maagma posted on Aug 05, 2017
Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Jul 2017
7 people found this helpful, do you? Yes
Hi RSIM, As communicated to you earlier today, we have received your concerns and the matter has been escalated. A member of our team will be in contact with you as soon as we receive further feed... read more »
Verified Customer Build Location: Queensland Construction End Date: May 2015
3 people found this helpful, do you? Yes
Hi Kay, We are sorry to read that you are unhappy with our service. We would like to help ensure that your concerns are being addressed accordingly and would appreciate if you could please send us... read more »
Good morning Kay, We have yet to receive a response from you, if there is anything we can still assist with please kindly email your build details to customercare@metricon.com.au and reference th... read more »
Good afternoon Kay, Thank you for your recent contact with Metricon Customer Care. We confirm that a member of our management team will be attending the supplier inspection at the time arranged w... read more »
Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Nov 2016
11 people found this helpful, do you? Yes
Hi Sam, We have received your feedback and thank you for bringing this to our attention. We are very disappointed to read that you have had an unpleasant experience with Metricon, please be assure... read more »
Hi Sam, Thank you for your recent contact with Metricon. We understand that a member of our Service and Warranty team is currently in contact with you and making arrangements to address any servi... read more »
I will update you once all items are fixed
Sam posted on Feb 06, 2017
Verified Customer Build Location: Regional Victoria Construction End Date: Jun 2014
9 people found this helpful, do you? Yes
Hi Chooklet, We value your feedback and thank you for your review. As per recent correspondence, Metricon has responded to your concerns and we await confirmation from you to move forward with any... read more »
I still feel very strongly that Metricon should pay for a mortar strength test. As well as sending you a recent photo of the crumbling mortar we have supplied an specialist building report stating ... read more »
chooklet posted on Jan 11, 2017
Hi Chooklet, As previously advised, Item 1 in Metricon's official response states that a mortar test will not be carried out, we are open for you to perform a self funded test where you feel requi... read more »
Verified Customer Build Location: Sydney Region Construction End Date: Jan 2017
Was this review helpful? Yes
Hi B.Tink, thank you for taking the time to share your 5 STAR experience with our readers! We are proud to know the construction of your very first home has been a brilliant experience. We are plea... read more »
We have had to write a subsequent review. The after sales support has been terrible and some key elements of the build were not supplied within our expectations that a professional building compan... read more »
B.Tink posted on Jun 28, 2017
Hi B.Tink, We are sorry to read that you have been unhappy with the post build service. We would like to help ensure that your concerns are being addressed, kindly email customercare@metricon.com.... read more »
Verified Customer Build Location: Queensland Construction End Date: Sep 2015
7 people found this helpful, do you? Yes
Dear Karen, Thank you for your review. Since your contact with Metricon in September, we understand that our team has attended to your concerns accordingly. Once again, we apologise that you feel... read more »
Yes, your team did contact me to finish those warranty jobs but all other complaints I made, she told me it is none of her business. I should voice out during construction. She only looks after pos... read more »
Karen T posted on Jan 05, 2017
Verified Customer Build Location: Regional Victoria Construction End Date: Dec 2016
3 people found this helpful, do you? Yes
Hi Megan, We are dissapointed to read that you have been unhappy throughout the building process with Metricon. We would like the opportunity to help ensure that your concerns are being attended t... read more »
Hi Megan, Thank you for your recent contact with Customer Care. Your matter has been escalated to our Regional building team, we understand that our Construction Manager has been in contact with ... read more »
Almost one month later and after several more on site visits and meetings with Metricon we brought back our independent inspector to help us out after being told several things about our identified... read more »
Megan posted on Nov 07, 2016
1 of 3 pages
Thomas Verdi asked on Apr 15, 2018
Metricon Official
Hi Thomas,
Thank you for raising your concerns and apologies if there has been a delay in finalising the liquidated damages. We are following up with the relevant team for you, a member of our team will be in contact to discuss.
Kind Regards,
Metricon Customer Care.
Juan asked on Apr 12, 2018
Hi Juan, I used Hebel for external wall.
Duy Tran replied on Apr 16, 2018
real Client asked on Apr 10, 2018