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Verified Customer Build Location: Queensland Construction End Date: Feb 2018

Quality result

4 out of 5, reviewed on Apr 10, 2018

We are very grateful we chose Metricon for our build. Our block was a very challenging to say the least and they have managed to not only build a high-quality home but also dealt with the difficult location with great success.
To briefly run through the process. The sales person [name removed] was absolutely outstanding. We had certain requirements to accommodate the family and he was able to make small changes to the original plans and find an alternative layout that worked perfectly for us. We went to 5 other builders during the process and none were able to do the same for us. He made some suggestions for upgrades within our budget that turned out to be spot on in hindsight. It is not always easy to envision the results on paper, but he did an outstanding job of bridging that.
The contract and selection process were well handled but not perfect. Initially the communication from the contract team was not sufficient but after making them aware they really stepped up and did an excellent job all the way through. The selections teams was very capable and made some good suggestions. The only real issue here was that they made an error in pricing our tile selection. It turned out the selection we made was almost triple the price they suggested. Problem being we made the rest of our selections based on that tile selection. In the end we had to scramble to make this work which was a bit of a headache.
Then moving on to the building process. Metricon supported us in some difficult conversations with external contractors involved. Us not being from the building industry would have made it difficult without their support. Our site manager [name removed] did a standout job throughout the project. As you can imagine there were many phone calls and queries and he was patient enough to deal with it all promptly. As with any build your involvement is required to get the desired results and [name removed] and Metricon continued to deliver on requests we had to ensure a good finish. The only slight disappointment we had was with the finish from the painters on the build. It was a bit of a shame that after making such an effort delivering quality that the most visible finish being the paint was not done well. We invited a very good independent building inspector to our final inspection meeting and his feedback really made clear to us what an excellent product Metricon delivered. We have been in our home for just over a month now and we look forward living here for many years. I rarely give 5 stars for any review as there is always room for improvement so the 4 stars from me is usually as good as it gets! Thank you Metricon. I will definitely refer a friend and build with you again.

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Metricon Official

Hi Bastiaan Gagiano, Thank you for taking the time to write this great 4 Star Review. We are thrilled that your sales person was able to make adjustments to the original home design to make it more... read more »

Verified Customer Build Location: South Australia Construction End Date: Dec 2017

Hillside Home

4 out of 5, reviewed on Mar 23, 2018

Our Site Manager & Pre Site Manager were great the entire build, Pre site manager kept us informed the entire time & no question was to hard to answer for us. Site manager was very helpful through out the build & accommodated changes where needed. Quality build excluding the Kitchen supplier this company really put a downer on the experience of enjoying our new home & have tarnished the Metricon standards you expect to see when visiting these beautiful homes, kitchen supplier pushed the rating down to a 4 would have gone lower but the rest of the home didn't deserve this score Kitchen a 1 house as whole 5.

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Metricon Official

Hi Vantage 38, Thank you for taking the time to write this great review for our readers! It is great to read that our team was able to keep you thoroughly informed and were always helpful throughou... read more »

Verified Customer Build Location: Sydney Region Construction End Date: Dec 2016

Smooth building process

4 out of 5, reviewed on Mar 16, 2018

It's so good knowing that we chose the right builder as we were so anxious if we'd have a construction nightmare story.

In fact, we never had any major issue!
Majority of the success is brought by an outstanding Project Manager - [name removed]
We were always given timely updates and any issues we raise are always addressed immediately.

After moving into our house, the customer support was accomodating but sometimes just needs a bit of chasing up.
Having spent a year in our new home. I don't see any issue with the build quality.
We highly recommend Metricon!

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Metricon Official

Hi Victor, Thank you for taking the time to right this great review for our readers! It is great to know that your Project Manager addressed any concerns immediately and kept you updated throughout... read more »

Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Mar 2018

Very happy in our new home

4 out of 5, reviewed on Mar 12, 2018

The build was surprisingly the least stressful part! The build was well managed our building manager was amazing! I give him a 5star rating! He was approachable, kept me up to date and very accommodating. the build went quickly and smoothly which was fantastic. The quality of the finish is good.
Customer service pre build was very stressful!! Very little customer service once we had signed for the build. This part was very disappointing..
Final product I’m very pleased with and very happy :)

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Metricon Official

Hi Vickytoria M, Thank you for your amazing 4 Star Review! It is great to read that the construction of your home was a quick and smooth process and that your building manager always kept you up to... read more »

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Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Mar 2018

working with the site supervisor [name removed]

4 out of 5, reviewed on Mar 08, 2018

It was painless and excellent experience working with [name removed].
[name removed] is always explaining the process step by step and always up to date with construction schedule.
he is a great site supervisors, always updating me with building progress on a weekly bases.
very well organized and always helpful in suggesting/ and providing solutions and ideas.
it is a pleasure to have [name removed] as your building supervisor.

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Metricon Official

Hi Nick, We are proud to read that your Site Supervisor has made your build journey such an excellent experience! It is great to know that he has continuously kept you updated and is always providi... read more »

Thanks to DW

Verified Customer Build Location: Regional Victoria Construction End Date: Feb 2018

Building a home made easy

4 out of 5, reviewed on Mar 07, 2018

Building overall was as planned fairly easy. The final results very happy. There were a few issues with communication and things not explained appropriately. e.g internet connection which created a few headaches and no connection for washing machine. It was great to get phone calls from supervisor advising of stages of building and photos were exciting. It was a bit scary when smoke alarms went off several times but supervisor said faulty and new ones quickly replaced. Thank you Metricon and no doubt good support if needed from here. People love our house and so do we .

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Metricon Official

Hi Jan Dainton, Thank you for sharing your review with our readers! We appreciate your feedback and will pass it on for future business improvements. It is great to read that your site supervisor h... read more »

Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Mar 2018

Easy to all our house a home

4 out of 5, reviewed on Mar 06, 2018

Couldn't fault the Builder at all - friendly and very accommodating!
Always answered phone calls and texts. The customer service from the team prior to could have been a little better - had to do a little chasing as we had a new person looking after us almost every week!
But at the end of the day we are very happy with our home :)

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Metricon Official

Hi Sammy, Thank you for taking the time to write this review for our readers. We appreciate your feedback and will pass it on for future business improvements. We are pleased to read that you can n... read more »

Verified Customer Build Location: Regional Victoria Construction End Date: Jan 2018

Overall a good experience for our first home!

4 out of 5, reviewed on Feb 22, 2018

This is our first time building/buying a house and overall we are very happy! Any questions/concerns we had during the build and now that we are moved in have been answered and dealt with in a timely matter. Our supervisor [name removed] kept me up to date with weekly calls and if I had any concerns he was super quick to answer or fix any issues. [name removed] has been great to deal with as well, replying to any emails quickly.

There are certain things that need fixing, as with any new build, but I have no doubt they will be taken care of.

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Metricon Official

Hi Randi C, Congratulations on building your first home!! It is great to read that our team have been efficient with any questions that you had throughout your journey. We are pleased that your sit... read more »

Verified Customer Build Location: Regional Victoria Construction End Date: Jan 2018

Kudos to our Site Supervisor

4 out of 5, reviewed on Feb 16, 2018

Once we were passed onto construction stage to our supervisor we witnessed for the first time in the entire process honesty and integrity and not feeling like a number.
Calls and emails were returned. Works were completed quickly and no request or task was difficult or unanswered. Thanks to our supervisor we were able to move in with our newborn without any major hiccups. We are still in maintenance phase and every task is being adhered to and or our supervisor is still attentive to our requests and the quality of his and his team’s work.

Metricon is let down in brand and customer service by its administration from the lack of support, return of calls, lack of commutation and being left in the dark to chase things ourselves. The colour appointment was the worst experience we have ever come across with so many prices not advised and questions unanswered to this day also being thrown from one customer service rep to another was frustrating and quite frankly rude.

Luckily all this was just turned around by our build and great supervisor [name removed]!

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Metricon Official

Hi Dee, Thank you for taking the time to write a review for our readers! We are so pleased to read that your Site Supervisor was effective and efficient in their responses and were able to move you... read more »

Verified Customer Build Location: Queensland Construction End Date: Aug 2018

Great process

4 out of 5, reviewed on Feb 14, 2018

The process to select, design and plan our house has been supported by very helpful staff members along the way. They offered great advice on options and changes. Communication was timely and clear via email and phone conversations. Everyone worked in well with us considering we could not do face to face appointments as we live quite far away from where we are building. Building has now commenced and so far so good.

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Metricon Official

Hi Amanda, Thank you for taking the time to write this great review! It is a pleasure to read that you have been offered options and great advice. We are proud that our team could work well with yo... read more »

Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Feb 2018

A rocky road but smiles at the end of the journey

4 out of 5, reviewed on Feb 07, 2018

Having been sold the dream by the display home salesman we embarked on building a home with Metricon. In all honesty the administrative side of things appeared drawn out, on occasion mishandled and communication was mainly initiated by us. I appreciate that as newbies, this may have been the normal experience. Once we hit building stage things improved significantly. Our foreman was communicative and informative. The build went smoothly and we were very happy with the end result. Minor issues such as scuff marks on paint were quickly rectified. We would of like a little more communication at the pointy end coming up to settlement as we were trying to coordinate leaving a rental, but again realise this is not necessarily out of the norm. All in all, we are happy with our new home.

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Metricon Official

Hi Mark, Thank you for taking the time to write a review. We are proud to know our teams provided great communication during the construction of your home and the build journey was smooth. We will ... read more »

Verified Customer Build Location: Queensland Construction End Date: Mar 2017

All in all a very seamless experience

4 out of 5, reviewed on Jan 28, 2018

From day one, building a house with Metricon was a seamless experience. It started with the sales rep [name removed] taking us step-by-step through the entire display home pointing out everything that was default and everything that wasn't and would cost extra. No sudden surprises.
Working on the design was helped greatly by our customer rep [name removed], helping us ensure that getting council and covenant approval would be easy.
Once the build started, we were getting regular updates from our site manager [name removed] and the build was completed pretty much on schedule.
If I could find fault, it would be with the loss of interest of the service and warranty department. It did feel that now that the money was paid, the service level was going to drop, which was unfortunate. Definitely getting a not my problem attitude when on the phone with them.

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Metricon Official

Hi Tamlyn, We are very glad to read that your journey with us has been almost seamless, with no sudden surprises, good administration support and a build on schedule. We value your feedback and wil... read more »

Verified Customer Build Location: Queensland Construction End Date: Dec 2017

Great new house

4 out of 5, reviewed on Dec 14, 2017

Building a home with Metricon has been a great experience, at times a little slow, but are happy with the overall outcome. From the original Sales consultant to staff at M Studio and Stratus, though the contract phase and onto the construction team the service has been been great. Our Site Manager regularly contacted us with updates of progress and the activities that were coming up in the following week.
It is easy to see that Metricon strive to get the best out of all trades with the quality of workmanship being of a very high standard which shows that each trade takes pride in their work.
This is our third house build and was by far the easiest build. I would be very happy to recommend Metricon to others.

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Metricon Official

Hi Peter T, We are pleased to read you have had a great experience with Metricon and the service provided from initial sales stage through to construction has been great. It's fantastic to know you... read more »

Verified Customer Build Location: Queensland Construction End Date: Nov 2017

Glad we chose Metricon!

4 out of 5, reviewed on Dec 11, 2017

The customer service and support of the Metricon team that looked after us, was great! We are thankful for the patience and all the help from the metricon team, throughout the whole journey. Besides a few things we are overall, satisfied with the end result. We would have liked more assistance at the start and as new house builders we were expecting a house similar to the house we were shown at the display village and not realising the numerous upgrades that aren't included. But happy with the team and how the build was managed!

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Metricon Official

Hi Rajitha, Thank you for taking the time to share your Metricon journey. Your feedback will be passed onto our internal team and we are proud to know you were happy with the end result and how the... read more »

Brisbane

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Verified Customer Build Location: Queensland Construction End Date: May 2017

Good but not the best

4 out of 5, reviewed on Nov 20, 2017

Good customer service during the pre-construction phase and they also let us use our own electrician during construction phase which helped us out in keeping an eye on tradies on the job to see if they were stuffing around
During construction the Site Manager was a bit lazy in getting to our queries which caused us to have a lot of conversations with Metricon HQ in order to see what we wanted (and paid for) done, this is especially inconvenient when you're also trying to run a business meaning my time was stretched thin and stress levels were high

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Metricon Official

Hi Abel, Thank you for your review. We are glad you were happy with the service from our Customer Support Team during the pre-construction stage. Your feedback is valuable to us and we will ensure... read more »

Verified Customer Build Location: Regional Victoria Construction End Date: Oct 2017

Love my new home

4 out of 5, reviewed on Nov 16, 2017

The experience I had with Metricon are good and bad however at the end of the day, the end result is good, I am very happy and loving my new home.
Here I me share my experience on various ups and down I have gone through from start till end.
Sales stage was really good, I give a thumb-up to my sales consultant who have done a great job giving us ideas and advises on various things. Our Sales consultant also supported us throughout our pre-consultant journey which was not part of her job but she tries to help us as much as she can, we really appreciate that, Thanks.
The Pre-construction stage was not good, very annoying and frustrating, I must say. We signed our contract then got told we have to change the design slightly due to certain restriction on our block of land. Metricon have the plan of our block of land right from the beginning, why is this not identified in the first place?! During pre-construction, we had three change-over of Customer Support Co-coordinators, this makes it even more frustrating because the hand over were poor, I have to provide details to the new Co-coordinator so he/she know what I am talking about. The variations are hard to follow, we have to do our own checking to ensure they are correct. There are times we have to ask the manager to check if we get credits for items we taking off the building package, if we didn't ask, I wouldn't get the credit so always ask!
I hope Metricon review their pre-construction process and try to improve it to make it a smoother process for the others who come along.
When construction phase starts, it all happened very quickly with minor hiccup-ups but apart from that I must say it went smoothly. Our site manager addressed all the queries and issues in a timely manner.
During inspection, before keys got hand over, we pin point issues that needed to be address and the turn-around time for those items were fixed in a timing manner. The only thing I would like to say is, it would be great if all items in the house-hold are tested (if not everything, majority of the things) before handing over the keys to us, this would minimize the number of times we get interrupted from people who have to come back to fix/touch-up on various items after the keys got handed over.
Now that we’ve moved into our home, we love living in it! Still have ongoing maintenance that we found as we living there which I guess is normal when they are small item(s) but with big items like sink leakage; toilet blockage, I believe Metricon will have them address a.s.a.p.

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Hi Mrs So, Thank you for taking the time to share your Metricon experience. We are pleased to know the construction went very smoothly and your Site Manager addressed all your queries in a timely ... read more »

Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Dec 2017

All's good but....

4 out of 5, reviewed on Nov 15, 2017

Overall we are happy with the workmanship and we are very excited to be moving in soon. Our only unhappy thing with the house design is the unsightly gutter pipe that run down the front wall pillar. To be fair to Metricon it was in the drawing and we didn't see it.
[name removed] - the site manager is great. He provides weekly update on the progress and his work is ahead of schedule.

On the sales front, we were and still are very happy with [name removed], the sales consultant. He was very patient with all our questions and suggested various options. It made our decision making much easier.

On post sales, after Metricon secured our sales order, it took them 6 months to set up an appointment to do colour selection with Studio M. From there, we were given 3 weeks to sign the building contract. We felt we were not given sufficient time to think through what we wanted. This is our first home here in Melbourne and we don't have any experience in building a house. Metricon was not too accommodating in this area.
On customer service, we are most unhappy with the first Customer Support Co-ordinator assigned to us. She made taunting remarks and kept insisting that we sign the contract while we were still considering some options available to us. We felt this was very unprofessional. Later on, our contract management was passed on to a few Customer Support Co-ordinators. The inconvenience to us was that we have to repeat our choice selection all over again.
However, we would like to express our appreciation to [name removed] who eventually managed our contract. She was great and her wonderful service helped to redeem some pride for Metricon. Many thanks [name removed]!!

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Metricon Official

Hi Maggie, Thank you for your kind review and we are very pleased to know that your Site Manager has been great to you. We also thank you for recognising the service from our sales team and member... read more »

Verified Customer Build Location: Regional Victoria Construction End Date: Oct 2017

New house review

4 out of 5, reviewed on Nov 02, 2017

Our experience with Metricon was great. The process was easy and straight forward.
All staff were there for support plus offered to get assistance.
Special mention to [name removed] and [name removed] from the Ballarat area. Your knowledge and help was much appreciated.
The final product came up perfect and we are overwhelmed being first home owners.
Would highly recommend Metricon to people for future.

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Metricon Official

Hi Jess, Congratulations on building your first home! We are pleased to read your Metricon experience was easy, straight forward and our team provided you with support throughout your journey. We a... read more »

Verified Customer Build Location: Regional Victoria Construction End Date: Jun 2017

Our Humble Home Is A Happy Home !!!

4 out of 5, reviewed on Oct 15, 2017

Our Metricon site manager, [name removed] had exceptional work ethics. He consistently updated us throughout every step of the construction. His standards of building management in terms of the workmanship is very high and he had addressed all issues in a timely manner. Two months after the key handover, [name removed] still took the time to answer questions with matters I was unfamiliar with. He, along with all of the staff we have dealt with at Metricon are truly the company's assets. Their have a high level of customer service and follow-ups are promptly conducted.

The only minor negative comment I could include was that our ducted heating did not work when it was freezing cold. [Name Removed] assisted with contacting the installer who had attended a couple of days after logging the issue. There are also little cracks on the plasterboard that we noticed a month after moving in. However, through their "My Metricon" site, I was able to let them know what needed to be repaired.

Our humble home is a happy home! Thanks to Metricon and their team of amazing people!

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Hi Jovz and Vins, Thank you for your wonderful review and for sharing your experience building with Metricon! We are so pleased to read your Site Manager had exceptional work ethics and provided ... read more »

Brisbane

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Verified Customer Build Location: Queensland Construction End Date: Sep 2017

Wonderful building experience

4 out of 5, reviewed on Oct 14, 2017

We recently completed our dream family home with Metricon. They did a fantastic job helping us to plan our home. Right from the very first moment, the team at Metricon went above and beyond to ensure we had a very smooth building experience. The quality of the home is second to none. I would have no hesitation in recommending Metricon to anyone looking to build their dream home. Thank you Metricon!

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Metricon Official

Hi Leah, Thank you for your lovely words and for sharing your building experience with Metricon Homes. To read our team went above and beyond makes us very proud. Thank you for your lovely review ... read more »

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Questions & Answers

How long do you take to pay liqudated damages after handover? How long to finishe problems in the house that was raised during PCI? Its been 6 weeks and nobody been in touch.

Thomas Verdi asked on Apr 15, 2018

Answer this

Hi Thomas,
Thank you for raising your concerns and apologies if there has been a delay in finalising the liquidated damages. We are following up with the relevant team for you, a member of our team will be in contact to discuss.
Kind Regards,
Metricon Customer Care.

Hi everyone, I would like to know if anyone has built with Metricon using the musket haze bricks. Thanks!

Juan asked on Apr 12, 2018

Answer this

Hi Juan, I used Hebel for external wall.

Has anyone had a gap to the subfloor from the wet room tiles upstairs with Metricon Our friends was 6cm If so how much was it after carpeting Or did they upgrade to get the levels flush between carpets and tiles

real Client asked on Apr 10, 2018

See all 304 questions about Metricon