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Verified Customer Build Location: Queensland Construction End Date: Dec 2017

Excellent Experience Building with Metricon

5 out of 5, reviewed on Dec 14, 2017

We are so happy we built our new home with Metricon. It has been hassle free the whole way through. Home was finished in time frame we had asked for - before Christmas. The customer support has been awesome - they have been with us every step of the way and nothing is ever too much trouble. The whole team are very friendly and knowledgeable. Our site manager was amazing and his tradies were perfectionists! We are so happy with the end result and have watched the build from beginning to end and know we have a great quality home. We would recommend Metricon to anyone without a doubt. Thank you so much to the whole Metricon team from the Sales consultant Customer Relationship Consultant, Colour Consultants, Super Site Manager and the superb Tradesman! A special mention to our site manager - he's a keeper Metricon, a great asset to your company. Love where you Live! :-)

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Metricon Official

Hi Leigh, We pleased to read about yet another happy Metricon customer's experience. It's great to know your journey was hassle free and you are happy with the end result, which was delivered to yo... read more »

Verified Customer Construction End Date: Dec 2017

First build experience was flawless

5 out of 5, reviewed on Dec 12, 2017

[name removed] from Metricon as a site supervisor/project manager was fantastic with updates and professional service 10/10
When we needed access to see our home he would fit us in, as both my husband and I work 7 days it can be difficult to get us both in the same location as the same time and [name removed] understood and worked around our schedule.
Metricon as a whole are a very helpful and productive team.
Timing of the home was just perfect being finalised prior to Christmas break :)

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Metricon Official

Hi Elisabeta, We appreciate you taking the time to provide us with your 5 STAR Metricon experience. We are proud to read that your Site Supervisor was accommodating to your schedule and provided yo... read more »

Verified Customer Build Location: Queensland Construction End Date: Oct 2017

Fantastic first build experience

5 out of 5, reviewed on Dec 12, 2017

As this is the first time we've built, Metricon and in particular our building supervisor [name removed] was a star, guiding us through the process. From the outset we were advised on where Metricon was in the build, which stages were coming and what we could keep an eye out for (wanting to be involved wherever possible).
Initially the assistance in setting our design and contract was great - very professional and transparent.
The subsequent visit to Metricon's studios to make final design choices was helpful and not pushing us to buy more but to decide on what fitted us best. It showed a company focusing on the client and readiness to adapt to client needs.
It was this readiness and flexibility to help which made the key difference for us, making the build a personal process, rather than a box ticking exercise. While as someone building quickly learns, there's of course a lot of stress in terms of managing funds, times, legals, documented formalities and even people, the real focus needed to be on making sure our home was built well, and [name removed] (and the staff at Metricon HQ) really helped more than anyone in this.
The communication from the accounts team was helpful and answered clearly and quickly. The build itself progressed quickly; remarkably so despite weather and initial delays with approvals. Once started, we were kept involved by [name removed] who provided superb advice and support, regardless of the questions, and he clearly knew both his role and his teams'. His goal is clearly to provide an excellent result, to create a bespoke home, not just to complete a task and build a house.
The work they have produced (despite being new to building) is in our opinion, absolutely top notch, an opinion seconded by several of our friends who have built multiple homes. After the build was completed we had a 3rd party double check the work (we had this booked before the build commenced), but I must say it wasn't necessary as [name removed] team had already picked up on everything and he actively walked us through minute details we would have missed.

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Hi Harper, Thank you for providing us with fantastic feedback on your Metricon experience. We are pleased to read your journey was personalised and our team were professional and transparent. It is... read more »

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Verified Customer Build Location: Sydney Region Construction End Date: Nov 2017

Impressed by the Quality of service

5 out of 5, reviewed on Dec 12, 2017

Over the course of our Metricon building journey we were often asked by well meaning family and friends how the construction was going, only to surprise them and their slanted view of the building world by telling them that it was extremely positive and stress free. In fact that is exactly how we can sum up our experience with Metricon. From our first meeting with consultant [name removed], right through pre construction, the teams at Metricon ensured that they guided us every step of the way. This guidance however was heightened to exceptional proportions by our site manager, [name removed]. From the very start [name removed] set out to make sure that the end product would be one that he would be proud of. He treated his job seriously and our home like it was his own. [name removed] was at all times approachable and accessible. His attention to detail was faultless. He made sure that he explained every stage thoroughly, answering our questions with expert knowledge and professionalism. The only few hiccups that we encountered were dealt with quickly and efficiently by him. [name removed] went through great lengths to please us taking the time to problem solve any issues with outstanding results. Because of his ingenuity and commitment our kitchen tiles are amazing and the pantry, staircase and timber doors beautiful. [name removed] is a great asset to Metricon. We would gladly recommend Metricon as we can testify that this building company cares about and will work with their client to ensure that they provide a quality home that their client is happy with.
Anna and George
Sandringham NSW

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Metricon Official

Hi Anna, We are proud to read your Metricon experience was positive and stress free. It is great to know our staff were helpful and guided you through each step of your journey, from the initial sa... read more »

Verified Customer Build Location: Queensland Construction End Date: Nov 2017

Glad we chose Metricon!

4 out of 5, reviewed on Dec 11, 2017

The customer service and support of the Metricon team that looked after us, was great! We are thankful for the patience and all the help from the metricon team, throughout the whole journey. Besides a few things we are overall, satisfied with the end result. We would have liked more assistance at the start and as new house builders we were expecting a house similar to the house we were shown at the display village and not realising the numerous upgrades that aren't included. But happy with the team and how the build was managed!

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Hi Rajitha, Thank you for taking the time to share your Metricon journey. Your feedback will be passed onto our internal team and we are proud to know you were happy with the end result and how the... read more »

Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Nov 2017

They were absolutely brilliant in every stage of the build

5 out of 5, reviewed on Dec 11, 2017

Quality of the work was great, they were efficient and effective in delivering the requirments.
Management of the build was very impressive i didn't expect the quality and efficiency of Warrens work. It impressed me as well as many friends and relatives. He was always on the ball from the beginning to the end. The support team at metricon just finished the team effort with flying colours as every stage finished [name removed] will have got in contact with me as well as answering any questions i had straight away not leaving me hanging there at all. Really impressive work from metricon. I highly recommend to give them a go, they really wont disappoint.

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Metricon Official

Hi Billy, Thank you for providing us with your wonderful 5 STAR Review! We are proud to know you were impressed with the Management of your build and the home is of great quality. We appreciate you... read more »

Verified Customer Build Location: Regional Victoria Construction End Date: Dec 2017

Amazing site supervisor

5 out of 5, reviewed on Dec 09, 2017

We have just received handover off our two story home which was started in June/ July. We have built with metricon several times before, but this time was amazing all due to our site supervisor [name removed]. He was so fantastic to deal with, a happy positive person were nothing was ever to much trouble. His response time to emails and phone call was straight away. We had our house built in a fantastic time with quality finished and amazing trades men. This was our fourth time building and to simple put it was our best all due to [name removed]. Metricon needs to hold onto him and never let him go. What a asset to have to a team great person and would recommend 10 stars to him.

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Metricon Official

Hi Renee, Thank you very much for taking the time to share your Metricon building experience! We are so pleased to read a review from one of our returning customers and hope you love your new home ... read more »

Verified Customer Build Location: Queensland Construction End Date: Nov 2017

Stress-Free Build

5 out of 5, reviewed on Dec 08, 2017

Everyone said building would be a really stressful time for us but we had no stress at all. Our experience from initially viewing the display home all the way through to handover was completely stress free. All of our contacts in the office were great, especially [name removed] our Building Support Manager. Our Site Manager was amazing, always able to help us to resolve any issues or queries along the way. My only negative would be the girls in the tile selection, even though your head is swimming with all of the information you have to take in, make sure you double check everything they do, they were the only negative experience throughout the process. We got a quality home with quality finishes, facilitated by our Site Manager [name removed], who did an outstanding job in ensuring we got what we wanted to a really high standard. You really do get what you pay for.

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Metricon Official

Hi Debbie, Thank you for taking the time to share your Metricon journey with us, we are delighted to read about your stress free building experience. Thank you for recognising the assistance of our... read more »

Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Dec 2017

Good quality and fast builders !

5 out of 5, reviewed on Dec 08, 2017

We have just finished building our first home with Metricon! We were so impressed with their service and work standard, our supervisor [name removed] constantly kept us in the loop with regular updates from the moment the slab was down right through to our final inspection.

The tradies worked hard to have our house completed in time for Christmas which was a major bonus, as we were renting!

We are so excited to move in and have no regrets choosing to build with Metricon!

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Metricon Official

Hi Rsinclair, Thank you for sharing your 5 STAR experience with our readers! We are proud to read you are happy with the service and standard of work provided by our team. It certainly is a credit ... read more »

Verified Customer Build Location: Regional Victoria Construction End Date: Nov 2017

Excellent company and builders!

5 out of 5, reviewed on Dec 08, 2017

I built my first home with Metricon and it was an amazing experience. My building supervisor was [name removed] and he is outstanding and passionate about his job. [name removed] was my building support co-ordinator. I had weekly updates about the progress of the build and [Name removed] went above and beyond in helping me as i lived interstate to the build. [Name Removed] was patient and answered all my questions and took the time to explain everything. I also received weekly videos and photos showing the progress of the build. I had an early settlement because the build was completed faster then anticipated and there were no issues with the build. I am definitely building again with Metricon for my next home.

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Metricon Official

Hi Maggie F, Congratulations on building your first home and choosing Metricon as the builder. We are pleased to read your Site Supervisor was outstanding throughout the construction of your home, ... read more »

Melbourne

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Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Apr 2017

Excellent Building Experience with Metricon (Phoenix)

5 out of 5, reviewed on Dec 07, 2017

Excellent Building Experience with Metricon (Phoenix)

Metricon has made our first home building experience a real pleasure. We cannot begin
without appreciate our building site Manager [name removed]. He was so amazing person with the quality of attention to detail. Always answer all our queries and explain even minute thing. His outstanding performances let us get our home 3 months before the settlement date.
We are so pleased the way Meticon treat us as a valued customer during construction
stage. Never hesitate to resolve the minor issues with ease and pain less. The end result was
immaculate.
Apart from few minor issues we had during pre-construction phase, we are 100% happy
customer. Highly recommend Metricon those who have the plan to build their dream home.
Special thanks to
[name removed]: New Home Advisor
[name removed]: Customer Support Co-ordinator
[name removed]: Building Support Co-Ordinator
[name removed]: Building Manager

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Metricon Official

Hi Dileesh, We are delighted to read about yet another happy Metricon customer. Thank you for taking the time to provide us with wonderful feedback on your experience. It certainly is impressive to... read more »

Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Aug 2017

Extremely Professional

5 out of 5, reviewed on Dec 07, 2017

We recently built two homes at Clyde. [name removed] was our supervisor. We received a phone call from [name removed] as soon as slab was done to introduce himself. We then met [name removed] on site to explain how things would go. He was extremely professional and we were Instantly at ease knowing our two new houses were in good hands. [name removed] rang us every Tuesday to provide information updates and always answered his phone if we needed to talk to him. Upon completion of houses he met us on site and clearly explained every next step that we needed to do.
We have no hesitation in recommending Metricon to anyone and we have nothing but praise for [name removed]. He is an attribute to your business.

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Metricon Official

Hi Jenny, We appreciate you taking the time to share your Metricon journey with us. We are proud to know your Site Supervisor was professional and provided you with weekly updates. Thank you for re... read more »

Verified Customer Build Location: Northern NSW Construction End Date: Oct 2016

Excellent!

5 out of 5, reviewed on Dec 05, 2017

Our experience with Metricon was excellent. We were very impressed with the customer service from our Sales Consultant, [name removed], our Site Manager, [name removed] and the Regional Building Manager [name removed]. The building was built well for the price point we paid and I have recommended them to friends and family to build with also. Thank you Metricon for your part in making our home a special place.

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Metricon Official

Hi Blair, Thank you for sharing your 5 STAR journey! We are proud to read your service was excellent, thank you for the recommendation and for choosing Metricon to build your dream home. We will en... read more »

Verified Customer Build Location: Regional Victoria Construction End Date: Oct 2017

Very professional from start to finish

5 out of 5, reviewed on Dec 05, 2017

From the very start of our construction we didn't have any issues. Our site supervisor was amazing and called us every week to let us know what was going on. We were finished well ahead of completion date. Very happy with Metricon. Never had any problems the whole time from the time the slab went down to when we got the keys.

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Metricon Official

Hi Mandi F, Thank you for taking the time to share your 5 STAR experience with our readers! We are happy to know you had a smooth and enjoyable journey during Construction, fantastic to read the bu... read more »

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Verified Customer Build Location: Regional Victoria Construction End Date: Dec 2016

Do Not Build With Metricon!!!

1 out of 5, reviewed on Dec 05, 2017

I wish I had known how bad this company is prior to building with them. The entire experience has been a nightmare, all caused by Metricon and they're total incompetence. They use cheap contractors and materials and once they have your money are completely unprofessional and impossible to communicate with. Customer service is non existent and they don't care about their customers or about the terrible quality of their work. We have had leaking roof, flooded downstairs bathroom because they didn't install upstairs shower correctly, leaking sinks, no site clean and builders rubbish everywhere, faulty render, faulty windows and doors, multiple items left out of build despite being in contract, damaged surfaces, walls that aren't straight, missing steps, faulty heating along with a looooong list of other issues. A lot of the problems were caused by the useless plumbers they choose to work with, Beston Plumbing highly recommend avoiding them at all costs. We are now left with plumbing that does not work and Metricon refuses to deal with it despite being given CCTV footage from independent expert as requested by Metricon showing evidence of the fault. In the process of a formal complaint with DBDRV 12 months later thanks to all the lies, delay tactics and complete lack of concern from all Metricon employees including management. Don't get sucked in by their fancy display homes because that is not what you will get.

11 people found this helpful, do you? Yes

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Metricon Official

Hi Jigga, We are dissapointed to read that you have been unhappy building with us, please be assured that it is not Metricon's intention for you to feel this way. As the matter has been referred t... read more »

It has been repeatedly brought to the attention of a number of customer service staff, warranty and service department and multiple managers so saying you can't escalate further is irrelevant at th... read more »

Verified Customer Build Location: Queensland Construction End Date: Nov 2017

Amazing House

5 out of 5, reviewed on Dec 04, 2017

From the start our Metricon experience was positive as [name removed] our sales consultant worked with us on developing the right home for us and our needs. His product knowledge and advice was invaluable. Once we had the plans finalised we moved onto the next stage of colour selection and final variations, we cannot thank [name removed] our Customer relationship manager enough for her continuous efforts with our variations and changes. [name removed] was very prompt when returning calls and emails while we finalised the house. When construction started we met our construction and site manager [name removed] , who has delivered us a fantastic home in a time frame that seemed impossible for such a large home. His efforts go far above and beyond what was expected and his meticulous eye for detail has meant that our new home is perfect. Overall our experience with Metricon has been fantastic, as with everything though you get a few hiccups along the way but the team worked hard and we were able to get a great outcome. Our house has turned out far better than expected with the build quality outstanding and our customer service and support exceptional. Metricon should be very proud of the team that worked with us and gave us our dream home.

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Metricon Official

Hi Jack, Thank you for taking the time to share your experience and for posting an amazing 5 star review. We thank you for recognising the efforts of our team throughout your building journey. We... read more »

Verified Customer Build Location: Regional Victoria Construction End Date: Dec 2017

Very Happy

5 out of 5, reviewed on Dec 01, 2017

From go to wo....we received brilliant communication and attention to detail.
Had great relationship with site manager.
Manager listened and responded to queries throughout.
Flexible and reasonable.
Will be glad to recommend to friends and family.
Excellent service...
Wonderful relationship with very empathetic site manager.
Fantastic fantastic. fantastic.
Will build with metricon again!!!
Site manager very accommodating!!!
Keep up the great work!

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Metricon Official

Hi Oliver J, Thank you for such a happy 5 Star review. We are very glad to read that your Site Manager has been very accommodating throughout your building journey. Thank you for recommending Metr... read more »

Verified Customer Build Location: Queensland Construction End Date: Nov 2017

Thanks! Thanks Metricon!!

5 out of 5, reviewed on Dec 01, 2017

Finally we moved in today!
I am very thankful to my manager "[Name Removed]"
From the first time we started this, He prepared everything in detail from A to Z.
[Name Removed] and his trades were all good!!
It was really hot days, but they didn't waste time and they worked well as a team!!
I'm lucky to have really great manager.
Thanks for cleaning it up so much.

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Hi J Shim, Congratulations on moving into your Metricon home. We are proud to read that our team has worked well to deliver a successful build for you. We hope that you and your family will togeth... read more »

Sydney

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Verified Customer Build Location: Sydney Region Construction End Date: Oct 2018

What is happening to Metricon's personnel

3 out of 5, reviewed on Dec 01, 2017

I am doing a knock down and rebuild in Sydney. The fixed contract was signed in Oct 2016. With the slow process and response of Admin. and Cust. Service, it took 12 months to complete the contract variations and the Construction starts in September 2017.
Not only the Sales person and the customer support coordinator have left, and the Construction Manager has left too. The sad thing was i have not been told but found that out from no response of all the emails I sent to him. And now the site manager is also leaving the company, : (( but he is kind enough to ring me and say good bye.
I am very worry the delay and changing personnel in Metricon would result in delaying the whole project and the quality of construction.

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Metricon Official

Hi Leo, We are sorry to read of your concerns. We would like to bring this to the attention of the relevant team. Kindly email customercare@metricon.com.au with your reference number for us to ass... read more »

Verified Customer Build Location: Queensland Construction End Date: Oct 2017

Greatest journey start in Rochedale metricon

5 out of 5, reviewed on Nov 29, 2017

Walk in to metricon Rochedale display saw amazing display Home and fell in love with it. And happened saw [name removed] who is well been known in Asian community is work in in Metricon. Then decide to build with him immediately after speak with him 30 mins.

Didn't worried about anything since then. He was taken care every stage of our process. Even after house finished now. Every time we came to him ask some questions like landscape, furnitures he always happy to help any really treat us like his friends.

My wife and I feel so lucky to build with him as it was our first time building, and wish all Asian customer deal with him as he really know what is really suitable for us.

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Hi J.Su, We are very pleased to read that you have had the greatest journey building with Metricon. Congratulations on building your first home and from the family at Metricon, we wish that you an... read more »

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Questions & Answers

Hi Metricon, we are building a Metricon Liberty in Sydney. We are two thirds of the way through the build and have identified significant structural defects in the house. Many elements do not comply with the tolerances in Australia standards and there are significant difference to the contract plans. The slab is not level, the walls and ceilings are not straight, the brickwork is sloppy, the waterproofing is defective, and the site drainage poses a significant risk of slab heave. After dismissive and unsatisfactory responses from Metricon's senior management in NSW over the past 2 months we have involved NSW Fair Trading and are awaiting their inspection. Has anyone else had a similar experience mid build? How did you resolve these problems? Do you have any suggestions to assist us and your senior management in NSW to rectify the defective workmanship? Peter

Peter asked on Jan 14, 2018

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Hi Peter, thank you for your enquiry. We are dissapointed to read of the issues you are experiencing. Please allow us to seek further feedback for you by contacting us via email to customercare@metricon.com.au referencing your contract number or full Lot address. We look forward to your contact.
Kind Regards,
Metricon Customer Care

Thanks Metricon, As suggested we have contacted your customer service by email last week. So far we have not received their acknowledgement of this mail. Our recent experience has been that Metricon's NSW senior management and customer service team do not acknowledge or return emails, faxes, letters or phone calls. Many other Metricon customers we know of have had this experience. Frustrated about this, we sent an email last week directly to Metricon's Joint CEO asking him to assist Metricon's NSW team resolve their defective works. This email was received by him and was forwarded to Metricon's NSW General Manager, who has since acknowledged the communication and has promised some action involving your Executive Building Manager. We are advised that his role is to 'clean things up' Peter

Hi Metricon, I refer to the earlier question I asked you about the '6 stage quality assurance process' in your marketing communications. Thank you for listing the 5 building stages. Can you please provide some details about how each building stage is thoroughly assessed to assure ultimate quality. What processes does Metricon conduct within the building stages to assure the quality? Also, what is the 6th stage that is mentioned in Metricon's brochure? (In your response you only mention 5 stages?) Can you please provide some details, or direct me to where I can find this specific information. Please help me to understand what this actually means when my home is being built. How is Metricon different to "other builders" regarding quality. Peter

Peter asked on Jan 12, 2018

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Hi Peter, It is good you are keeping the lines of communication open. I am learning a lot from you, and it a good thing that everyone talks and communicates. All the best, sincerely.

Hi Metricon, We are building a Metricon Liberty 45 in Sydney. We are two thirds of the way through the build and have identified significant structural defects in the house. Many elements do not comply with the tolerances in Australia standards, and there are differences to the contract plans. The slab is not level, the walls and ceilings are not straight, the brickwork is sloppy, the waterproofing is defective, and the site drainage poses a significant risk of slab heave. After dismissive and unsatisfactory responses from Metricon's senior management in NSW over the past 2 months we have involved NSW Fair Trading and are now awaiting their inspection. Has anyone else had a similar experience mid build? How do you resolve these problems? Do you have any suggestions to assist us and your senior management in NSW to rectify the defective workmanship? Peter

Hi Metricon, We are building a Metricon Liberty 45 in Sydney. We are two thirds of the way through the build and have identified significant structural defects in the house. Many elements do not comply with the tolerances in Australia standards, and there are differences to the contract plans. The slab is not level, the walls and ceilings are not straight, the brickwork is sloppy, the waterproofing is defective, and the site drainage poses a significant risk of slab heave. After dismissive and unsatisfactory responses from Metricon's senior management in NSW over the past 2 months we have involved NSW Fair Trading and are now awaiting their inspection. Has anyone else had a similar experience mid build? How do you resolve these problems? Do you have any suggestions to assist us and your senior management in NSW to rectify the defective workmanship? Peter

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Can anyone good, honest and reliable builders in the Melbourne area, who specialise in sub-dividing / building medium density houses? Many thanks

Brittany S asked on Jan 11, 2018

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