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Verified Customer Build Location: Queensland Construction End Date: Sep 2018

Thank you Metricon!

5 out of 5, reviewed on Sep 13, 2018

We cannot thank Metricon enough for the wonderful experience we have had of building with them! From the first discussions through to handover, every person we have dealt with has been so professional and accommodating. Our Site Supervisor has been phenomenal and we are extremely grateful for his efforts and the extreme care he has taken with every detail. The immaculate quality of the home is a true testament to the people who have built it. Everyone in the office has been extremely helpful with every step of the way and always prompt with responses. Everybody's care and attention to detail has really put us at ease through such a huge step in our lives. Every person we have come into contact with was always very friendly and approachable and this is very much appreciated. THANK YOU to everyone we have been involved with at Metricon throughout this WHOLE process. We would highly recommend building with Metricon and we can't wait to move into our beautiful new home!

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Metricon Official

Hi Stacey Bruce, Thank you very much for taking the time to write this fantastic 5-Star review! We are so glad that your Metricon experience has been wonderful from the first discussion through ... read more »

Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Aug 2018

Above and Beyond!

5 out of 5, reviewed on Sep 13, 2018

We had a few issues with the initial admin process but as soon as we went to site everything went smoothly. The construction process was so easy and enjoyable. We had an amazing building support coordinator who was efficient and kept us in the loop throughout the whole process.
Im am a strong believer that if you have a good site supervisor you will have a good build and our site supervisor was second to none! We cannot thank him enough, he honestly went above and beyond in all aspects of the build, he kept us informed every step of the way, his communication was excellent and HE made the whole build worth every cent that we paid. You do not get service like that these days. We are beyond satisfied, we understand that not everything goes as planned but if all of Metricons site supervisors bring value like our SS has with us then i cant imagine anyone ever having a bad experience. We are extremely happy and will definitely recommend Metricon. So once again thank you.

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Metricon Official

Hi Sam C, Thanks so much or leaving this great 5-star review! We are so proud that our Site Supervisor was second to none! It's great that they went above and beyond in all aspects of your ... read more »

Geelong

  • 2 reviews
  • 1 comment
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Verified Customer Build Location: Regional Victoria Construction End Date: Aug 2018

Good family home totally in love

4 out of 5, reviewed on Sep 13, 2018

Our site manager was fantastic the workmanship was great but family members have commented on how poor the paint is within 2 weeks of moving in the walls are extremely easily marked and won't wash off so we need to be repainted with a quality paint.
No issues during the build process we found after handover a few items needed addressing which site manager handled promptly.
Cost wise final price was the same as stated in contract.
We loved building with ABC ( Metricon ) and would definitely build again with them next time we would check power points to make sure we had enough of them and fans in bathrooms and make sure things we saw in display home are included in the design such as floating shelves in living room that we thought we included but the weren't

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Metricon Official

Hi Rubijo, Thank you for taking the time to write this review for our readers. We are pleased to read that there were no issues during the building process and that you would definitely build ... read more »

Melbourne

  • 2 reviews
  • 2 comments
  • 3 helpful votes
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Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Apr 2018

After completion services

1 out of 5, reviewed on Sep 12, 2018

Completed our build in April and whilst in construction we were reassured items would be right by the finish we have damaged render and moulding, gaps where there is no coverage, crack on the garage wall. Inside the finishing let’s them down with undersized architraves patched with silicon, carpet that when you vacuum lifts off the floor nicks off paint in both woodwork and spills on tiles of grout and paint. Even the staircase paint had flaked off. But what really let them down is much of this was raised from December pre completion and has been well documented with pictures in the log in service portal. Even the supervisor has emailed photos to contractors to return and fix some of them since April - still not done. Since then it has been a game of pass the parcel with very slow service responses and a list of outstanding issues that are nothing short of embarrassing in the nature and length. Everyone wants to say they feel for you which becomes a game of deferral and then claims of disallowance. Photos to to follow on line and FB And not far from the legal process either. Shameful.

3 people found this helpful, do you? Yes

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Metricon Official

Hi Tim, Please allow us to help follow up with the relevant team and ensure these items are attended to accordingly. Kindly send customercare@metricon.com.au an email with reference to your Metric... read more »

Metricon Official

Hi Tim,
In reference to our previous message, if we can still be of assistance kindly contact us via the email address provided. We await your contact.
Regards,
Metricon Customer Care.

Have forwarded the message to the CS team in Mt Waverley. At this juncture it sounds very similar - everyone's sorry and trying still to do something. You need someone to intervene who can get thin... read more »

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Verified Customer Build Location: South Australia Construction End Date: Aug 2018

Our Dream Home- Better than Expected

5 out of 5, reviewed on Sep 12, 2018

It has been our dream for many years to build a home on our property that is both impressive and functional.
We have been really pleased with the level of service from all of the people we have been involved with during our building process, from [name removed] with the original sales, [name removed] and [name removed] at Head Office, our supervisor [name removed] and [name removed] from the Administration team.
We cant speak highly enough about their professionalism and the service we have received throughout the whole process.
The team were really helpful in every stage of the build.
We made some changes from the original plan and these were implemented with ease and much assistance from [name removed] to get it right.
[name removed] followed through and even though we had variations going back and forth he was patient and very helpful.
[name removed] assistance with the selections and interior design made a daunting task very easy and enjoyable.
Once the build started we were introduced to our supervisor [name removed] who provided regular updates and exemplary service. We found him very friendly and easy to deal with.
Our handover morning was a little bit stressful, only due to our financial institution. We found that [name removed] was very helpful and worked with [name removed], providing updates to ensure our handover happened as planned.
Our dream home is definitely what we thought it would be and more. We have a quality, high standard home which is a delight to live in and highly admired by our friends and family.
Thank you Metricon!

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Metricon Official

Hi Sheryl, Firstly, thank you for taking the time to write this lovely 5-star review. We are delighted that after many years of planning you have successfully accomplished building your dre... read more »

  • 4 reviews
  • 1 helpful vote
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Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Aug 2018

Amazing

5 out of 5, reviewed on Sep 12, 2018

Time frame of build was fantastic, site manager (name removed) was great... understood & took on all our concerns without hesitation.
Any quality issues were fixed without hassle and in a timely manner.
We had a couple dumb questions after the move and site manager was so great in answering all of them; even gave us a new mop after ours was stolen!

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Metricon Official

Hi Joh S, Thanks so much for taking the time to leave this great review for our readers! We are so glad our Site Manager was able to answer all of your questions (no questions are dumb) and that... read more »

Verified Customer Build Location: Sydney Region Construction End Date: Jun 2019

Experience so far.

5 out of 5, reviewed on Sep 12, 2018

We are about to start building with Metricon and really hope that this phase runs in the same vein as our dealings with Metricon leading up to it. After a few minor hiccups with the sales person we were allocated our contact in the customer support department who was [name removed]. All that we can say is that she certainly lives up to her name. She has indeed been fabulous and we cannot thank her enough. Nothing was too much bother and she was onto everything immediately. Her knowledge, professionalism and delightful manner were second to none.

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Metricon Official

Hi Bob the Builder, Firstly, what a great name you have selected :) Thanks very much for leaving this great review regarding the support provided by our Customer Support Coordinator. We are so ... read more »

Melbourne

  • 1 review
  • 1 helpful vote
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Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Jun 2018

Great site manager and build, horrible office process

5 out of 5, reviewed on Sep 11, 2018

This 5 star rating is for our supervisor, Tim. If we could separate the office and our build it would be a different score for the office - likely a 1 star.
Our site manager was fantastic, very professional, answered all of our calls and provided great advice along the way. The workmanship was great, we had minimal problems and most of which he was already in the process of rectifying. The build was the only part that we enjoyed, watching it all come together and felt very confident in our site manager. I would give him 10 stars if possible and would request Tim again if we ever built again through Metricon.

Unfortunately we had a horrible administration process. When we signed up we were told 3 months until contract signing and we would be in within the next 9 months. We purchased titled land so we were ready to go. Our contract was submitted and eventually 3 months later we were about to be booked in when we received a call and were told that the estimating and drafting team made a mistake in positioning the house on the block and we had to change our whole house selection. It also depends on who gets your house design in that team because they have different views on what can and can't be done. Essentially told, find a different house design or a different builder by our sales consultant. Disappointment was an understatement. Eventually we managed to find another house that was suitable and were booked in for colour selection. She also signed us up to the "Titled land promotion" which really meant nothing. They never met the timeframes provided in this "fast tracked" process. If we weren't already disappointed enough, our M Studio consultant barely gave us the time of day. We were more of an inconvenience to her that day. She couldn't be bothered quoting us on fitting options for the house and just told us to go with the standard options. She also kept telling us that our sales consultant was meant to help quote some fittings but our sales consultant told us we do that at M Studio. There seems to be a miscommunication between where the responsibility lies and we copped the brunt of it. She made multiple errors on our colour schedule which resulted in a copious amount of emails. After 1 week she basically hand balled us and told us to go through someone else for anything else. Our house design went back and forth multiple times as the estimating and drafting team made more errors, removing things we never asked them to remove, adding random colour selections we never asked about and taking 3-4 weeks at a time to make one small change.
We then signed our contract in August, thinking we wouldn't be far off but again more errors were made by the estimating and drafting team and we had to shift our whole house back on the block which then had to be approved all over again by Metricon, the council and the developer. We eventually didn't start until 1 week before Christmas. 18 months later from signing up we're finally in our house. We do love our house and the workmanship but you make it very difficult to build through your company again.

Thanks

1 person found this helpful, do you? Yes

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Metricon Official

Hi Burns_, Thank you for taking the time to provide a very thorough review for Metricon. We value your feedback and will ensure it is provided to the relevant teams for future improvement purposes... read more »

Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Aug 2018

Overall happy customers

5 out of 5, reviewed on Sep 11, 2018

Our site supervisor [name removed] was great. He kept us informed throughout the build process, was easy to get in touch with and responsive. He was happy to walk us through the home as it was getting built, answered our questions and kept us involved in the build process. He also did a great job in getting the house built well under the time frame advised. Our initial sales consultant [name removed] was also lovely and very helpful. During the Studio M and plan customisation/finalisation phase, we found it a little frustrating that our job was handed over to a different Customer Support Coordinator multiple times during the process (three times in fact) which left some communication gaps and having to go through repeat items. We also found it difficult to get in touch with our Customer/Building Support Coordinators and had to leave multiple messages for them to contact us back. Overall we had a really good experience with Metricon . They helped to walk us through the daunting process of building our first home from the initial sales phase, through to the Studio M consultations, finalisation of plans and selections, right through to the actual build and handover.

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Metricon Official

Hi Sidra, Congratulations on building your first home. We are very pleased to read that your overall experience with Metricon has been quite good. Building is certainly a daunting process especial... read more »

Verified Customer Build Location: Sydney Region Construction End Date: Aug 2018

Dream Home

5 out of 5, reviewed on Sep 09, 2018

[name removed] has been a quiet achiever and we totally delegate the project management of our dream home to [name removed]. He has come back to us with an excellent result. The communication has been smooth for the whole duration of the building process. The selection of trade people by [name removed] has been spot on. The workmanship speaks for itself. There is a bit follow up issue on carpentary works at post construction stage and I am sure [name removed] will be handling it with great attention to details. Highly recommend [name removed] to supervise your home. It has been completed on time and every time. The cost is managed well against our budget. Go [name removed] ([name removed]) The Builder!

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Metricon Official

Hi Lu Yin, Thank you for trusting Metricon to build your dream home. We are very glad to read communications have all been smooth and workmanship is looking great. Thank you for your lovely 5 STAR ... read more »

Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Sep 2018

Fantastic overall process

5 out of 5, reviewed on Sep 09, 2018

From start to build completion, the team at Metricon have been fantastic.

From site cut through to completion, I had one point of contact in [name removed], who was my site manager. He was in regular contact (weekly updates, as well as any changes/issues onsite) and we caught up onsite as the key stages of the build were completed. [name removed] managed the process amazingly well and would insist on him building for me, if i was to build again. I was a little skeptical as to how well the build would be, given how fast it was completed, however I had multiple people both in the industry and not, visit the site and all have commended [name removed] and his team on the job they have done.
Huge credit to [name removed], [name removed] and the rest of the head office team who have made administration, variations and communication a simple and straightforward process.

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Metricon Official

Hi Jon, Thank you for an amazing 5 STAR review. We are pleased to read your entire building process with Metricon has been fantastic and best of all, the quality of the home is commendable. Thank ... read more »

Verified Customer Build Location: Regional Victoria Construction End Date: Sep 2018

Could not be happier with the progress of my new Bentleigh 42

5 out of 5, reviewed on Sep 07, 2018

[name removed] is my building supervisor, l could not of had a better person in charge of my home build.
Always available to talk he explains everything in detail and actually cares about your home.

[name removed] rang me on a weekly bases, keeping me posted with what has been done and what is happening.

[name removed] being a builder is great he thoroughly checks everything, l cannot recommend [name removed] enough any one who has [name removed] as their super visor will be more than happy with him.

My home build was only around 3 and a half months, every day someone was working on my home including Saturdays.


[name removed] is an asset to Metricon.

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Metricon Official

Hi Susan, It is great to know you couldn't be happier with the progress of your home. The Bentleigh 42 is a fantastic design and we are happy to read that your Site Manager is doing a great job as... read more »

Verified Customer Build Location: Queensland Construction End Date: Aug 2018

Excellent supervisor and well managed

5 out of 5, reviewed on Sep 05, 2018

Our time with Metricon was pleasant. Unfortunately the initial process was a let down with our sales consultant up until our studio M appointment. They were poorly trained and mislead us through the whole process. This was pointed out numerous times and we discussed moving to another building company. For the pre build we would rate the initial sales consultant through too studio M appointment a 1/5.

Fortunately we got extremely lucky when it came to the start of the build. Our site supervisor (name removed) and (name removed) were exceptional during the start and completion of our build. They were extremely professional. We would get weekly calls to inform us of what is happening so we were aware of what was going on. Any problems that would arise were completed in a timely matter. Our site supervisor had a lot of knowledge on our house and why things were the way they are. Any documentation we would request we would almost get it instantly. Any defects of the house were organised to be fixed in a timely manner. We had a wonderful experience throughout the 4 months of the build process and would only recommend Metricon to others because of our wonderful site supervisor and exceptional standard of our house. We would rate our site supervisor a 5 + out of 5.

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Metricon Official

Hi Zahlee J, Thank you for your kind review. We are dissapointed to read your initial contact with Metricon has not met expectations. Luckily the construction was a pleasant experience which is ce... read more »

Verified Customer Build Location: Sydney Region Construction End Date: Aug 2018

Metricon Homes build process was fantastic - better than expected

5 out of 5, reviewed on Sep 04, 2018

Our build process through Metricon Homes overall was fantastic.
The initial sign up process was simple as expected.
The next process, which was the site reports and council approval, was the most stressful - but this was due to the BASIX requirements from our council which delayed our start date slightly.
The construction & build process was great as our Project Manager - [name removed] - was continually in touch with us throughout the build. His knowledge and ability to problem solve issues quickly meant that our home was ready on time (if not earlier than expected).
We are so happy with our new home, and have no problem recommending them.

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Metricon Official

Hi Llew D, Thank you for a 5 star review and for sharing your fantastic experience building with Metricon. Communication is so important during a long emotional building journey, we are very pleas... read more »

Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Aug 2018

very easy to work with

5 out of 5, reviewed on Sep 04, 2018

Thank you Metricon :)
very happy with the construction. Great quality.
This is an honest company that delivers what it promises.
I believe they have followed a procedure, which makes everything so clear.
My site manager [name removed] is fantastic, he knows what he is doing.
My project manager [name removed] is very professional, easy to reach, and always replies my emails promptly.
When it comes to building your own home, you want to make sure that it lasts! Metricon isn't the cheapest but dealing with this company has been a breeze.

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Metricon Official

Hi Shani, Thank you for your kind 5 star review. We are pleased to know you are very happy with the construction and quality of your Metricon home. Our staff will be proud to read your feedback. C... read more »

Verified Customer Build Location: Metropolitan Melbourne Construction End Date: Sep 2018

Amazing home

5 out of 5, reviewed on Sep 04, 2018

My home went up in no time, I couldn't believe it when my builder called me to let me know they were in the final stages! What an amazing surprise! All issues were dealt with ASAP from the builder ensuring we were happy customers. There were some delays from the developer and so on, but it doesn't matter once you see your house completed. Communication was amazing and my home looks amazing just what I imagined! High quality finished and happy to fix things that we were not happy about.

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Metricon Official

Hi Shanice, We are so glad to read that you are happy with your new home! Its great that the communication has been amazing and that your home was delivered with high-quality finishes. S... read more »

Verified Customer Build Location: Southern NSW Construction End Date: Aug 2018

This was completed way ahead of time and now we are on new home

5 out of 5, reviewed on Sep 04, 2018

We were able to get the house within very short period and in good quality. All queries was handled well during construction and able to complete on time. Final cost was same as we agreed before start of construction and there was no deviation. We didn’t encounter any issues with Metricon during construction and our site Manager [name removed] was able to take care all on time

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Metricon Official

Hi Sura, Thank you very much for leaving us this fantastic 5-star review. What an effort our Construction Team made to ensure your home was built within a short period of time, and ensuring that... read more »

Carnes Hill

  • 1 review
  • 3 helpful votes
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Verified Customer Build Location: Sydney Region Construction End Date: Dec 2017

Metricon supplied ducted air conditioning that doesn't fit the house size, and claim it's suitable!

1 out of 5, reviewed on Sep 03, 2018

I am extremely disappointed, I have been supplied a ducted air conditioning unit that didn't fit the purpose/size of my house.

I spent over $500K for the house and I would have thought I would have been supplied a unit that would cool my house, a very basic requirement.

The sales guy made me signed the deposit on that day, stating if I do I will get a ducted air unit for my double storey house as a bonus to the package. So, I signed away a house and land package on that day, later I spent over $200K on upgrades, obviously I wasn’t shy of including all the quality items to my house. Went to the electrical consultant appointment as per scheduled and I was advised the unit that was supplied in my initial contract I DO NO NEED TO UPGRADE as it will fit the purpose of my house, it will cool and warm my house. I only needed to add an extra zone for more controls. I followed the advice.

I lived passed Sydney's summer and it was terrible, even with all the windows and doors closed. I had checked with two independent air cond companies and they have confirmed the unit installed was too small (it was the size of a single storey home). I have been to fair trading and they state I have a case. I have even offered to pay 50% to Metricon if they are willing to replace it will a unit that is bigger and would fit my house’s requirement as I really want to move on and enjoy the house as per Metricon’s advertisement. I just want this to end!

Basically, Metricon refused all responsibilities as they keep stating that the unit supplied is nothing wrong, it should still cool my house.

We have an almost 40sq homes, 5 bedrooms double storey house and even with only 2 people staying downstairs & no cooking we were sweating. How is this acceptable? I have relied on the expertise's advice of Metricon consultant, so I didn’t upgrade. I would have upgraded at the time for a much smaller cost if they have told me a bigger unit was needed it. I feel very upset with this matter. Tried to raise the matter via my site supervisor but management said a cold NO!. It leaves me no choice but to go further via the Fair Trading’s recommendations.

I cannot believe that such a big company like this wouldn’t try to assist me in anyway but want to charge me an extra $14K for the correct unit, a small fee for the upgrade I can understand but for the full replacement cost I believe it’s totally unjust to me who have spent so much already with the builder! Not to mention all the other issues I had, but this one really bothers me enough that makes me tell all my families and friends not to build with Metricon ever! Extremely disappointed by this outcome.

3 people found this helpful, do you? Yes

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Metricon Official

Hi Para, we are dissapointed to read there has been a miscommunication in relation to your conditioning unit. Please allow us to seek further clarity for you by emailing customercare@metricon.com.... read more »

Metricon Official

Hi Para,
In reference to our last message to you. Should there be anything we can assist with, kindly email customercare@metricon.com.au with your build details.
Many Thanks,
Metricon Customer Care.

Verified Customer Build Location: Queensland Construction End Date: Aug 2018

If you want a smooth build, choose Metricon!

5 out of 5, reviewed on Sep 03, 2018

Thank you to the team of Metricon for building our beautiful new home. From our sales consultant, [name removed] who helped us pick our dream home, to [name removed] who assisted us in getting it finalised and approved, to our builder [name removed] who worked hard to get our home finished to our standard and for also giving regular feedback and being approachable when we had any questions. We couldn’t be happier with the service we received. Thanks again, Metricon. Highly recommended!!

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Metricon Official

Hi Taryn, Thank you for taking the time to write this lovely 5-star review regarding your experience with Metricon. We are so pleased to read that you are happy with the service provided by our ... read more »

Verified Customer Build Location: Sydney Region Construction End Date: Aug 2018

Site Manager Saviour

5 out of 5, reviewed on Sep 03, 2018

Upon the appointment of [name removed] as our site manager a couple of months into our build we received nothing but exceptional service. His dedication and willingness to listen to the client was outstanding. He did everything possible to make our journey smooth and trouble free from the day he took over our build. He was constantly in communication with us and allowed us to inspect the site at our request. Thanks [name removed]

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Metricon Official

Hi Merv, Thanks so much for taking the time to leave this great review regarding our Site Manager! We are so proud that they have provided nothing but exceptional service and did everything pos... read more »

5 of 101 pages


Questions & Answers

Can you tell me what tile is used in the master bathroom in the Metricon Bordeaux in Greenvale?

Michelle Flajnik asked on Sep 15, 2018

Answer this

Hi Michelle,
Thank you for your interest in our homes. The tile used in the master bedroom ensuite is Timeless Armani Grey ( colour ) 600 x 600mm ( size ) from Beaumont Tiles. We hope this information comes in handy for you.
For any other queries, kindly contact our team on 1300 METRICON ( 1300 638 742 ).
Kind Regards,
Metricon Customer Care.

Hi there, Could you tell me the name of the wall paper supplier for your Killara Delta 26 display home in Killara Brisbane. I would like to also know the name of wall paper used in the bathrooms and tv wall in main family lounge. Thanks

Eireen N asked on Sep 11, 2018

Answer this

Hi Eireen,
Thank you for your interest in our homes.
Details of the wall paper used at this display in listed below for your information:
Affordable Decorator - Supplier
Bathroom & Ensuite Wallpaper is Zepel - Casamance Acoara - 7349 08 14
Family Room Alcove is Scott Hutton - Romo Lomasi Mirin - W402/03
We hope this comes in handy. For any other queries, kindly contact our team on 1300 METRICON ( 1300 638 742 ).
Regards,
Metricon Customer Care.

I had an issue with a faulty gutter when a bought the house from Metricon in 2004. I been having issues since then because the 2 times Metricon came to fix it, it was just a squirt of silicone here and there. Need to discuss this with someone. Can you please direct me to someone in your warranty department? I need to clarification from Metricon before I take the next step. Thanks

Mansour asked on Sep 08, 2018

Answer this

Good Morning Mansour,
For us to assist further, kindly send CustomerCare@metricon.com.au an email with reference to your contract number and an outline of your concerns. We will ensure the matter is raised with the relevant department.
Kindest Regards,
Metricon Customer Care.

Hi Mansour,
We are following up on our previous message to you. If we can be of assistance, kindly contact us via the email address noted above.
We await your contact.
Regards,
Metricon Customer Care.

See all 327 questions about Metricon