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Verified Customer Connection Type: NBN FTTP (Fibre to the Premises)

You are not a number (I love'um)

5 out of 5, reviewed on Sep 19, 2017

Mint telecom. The very best costume service I've come across whether it's the uk or aus no one comes close to matching them for costumer satisfaction. Mint take the time and will walk you through what you need to do.
Thank you mint
You are mint!

Was this review helpful? Yes

Comments
Mint Telecom Official

Hi Mat,
Thanks for the great review. Your feedback is exactly what we strive for with regard to service and support out of Hobart.
Glad to hear its all working well and thanks again for taking the time to provide the feedback.
Cheers
Michael

Connection Type: NBN HFC (Cable)

Great customer service and fast reliable network

5 out of 5, reviewed on Sep 18, 2017

Great customer service. Great price for the speed and GB. Fast set up by installer. Have no drop outs. Recommended internet dealer.

Was this review helpful? Yes

Comments
Mint Telecom Official

Hi Delle,
Glad to hear it all went with for the installation and that you appreciate our service out of Hobart.
Thanks for taking the time to provide the recommendation, its much appreciated.
Cheers
Michael

Langwarrin

  • 4 reviews
  • 2 comments
  • 5 answers
  • 3 helpful votes
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Connection Type: NBN FTTP (Fibre to the Premises)

Absolutely Fabulous Service

5 out of 5, reviewed on Sep 15, 2017

We have recently switched from a major telco, after continuing problems with the internet and loss of landline phone services.
The service from Michael and the staff has been absolutely fabulous. They have been helpful with any query, did what they said they were going to do and we have been switched over with our landline and NBN and have had no problems whatsoever! Not being a computer buff, there was a slight problem with our landline, but one phone call to Kel and 2 minutes later we had connection.
Congratulations to the MINT Team, you deserve your five star rating. Actually would have given you a higher rating had there been more stars to give!
First class Customer Service, First class feedback in giving step by step instructions and advice. Just amazing Telco and Australian owned, which is a huge bonus.
Just a pity they do not do mobile service, otherwise they would have had all my business.
Once again, thank you for making the switch so effortless.
Our business will be yours for life!

Was this review helpful? Yes

Comments
Mint Telecom Official

Hi Sue, Really pleased to hear that the changeover was smooth and that all the problems that were previously being experienced with a different provider are not evident with us. NBN really is one o... read more »

Hurstville

  • 1 review
  • 1 helpful vote
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Connection Type: ADSL/ADSL2+

Outstanding customer service

5 out of 5, reviewed on Sep 07, 2017

I had the ADSL connected yesterday and had trouble with MAC configurations (internal) phoned for help and a gentleman talked me through the process. The process was handled efficiently and I even got a SMS later that evening just to see if everything was working and if I was happy. The whole process from start to finish was handled with old fashion service. I am recommending to all my work colleagues.

1 person found this helpful, do you? Yes

Comments
Mint Telecom Official

Hi Ming, We do think operating from Hobart is our secret. Nice and easy to reach and deal with, which when coupled with our years of experience makes the process as simple as possible. Glad to hear... read more »

  • 1 review
  • 1 helpful vote
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Verified Customer Connection Type: NBN FTTN (Fibre to the Node)

No mess no fuss, just good customer service

5 out of 5, reviewed on Sep 06, 2017

I got connected to the nbn recently. These guys we're really helpful and made it super easy. I'm a bit of a noob but they sorted it all out with no worries

1 person found this helpful, do you? Yes

Comments
Mint Telecom Official

Hi Hazza, We try to make it as simple as possible to get online and preconfiguring our modems so that they just need plugging in are a big part of that. Operating from Hobart also makes it easy to ... read more »

  • 1 review
  • 1 helpful vote
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Connection Type: NBN FTTN (Fibre to the Node)

Great to deal with Aussies again.

5 out of 5, reviewed on Sep 04, 2017

Once NBN was rolled out into my area I was faced with the dreaded task of finding a provider.
A mate who has his own business which relies heavily on reliable internet suggested mint.
The next day I gave them a call and was soon signed up with the new pre configured modem in the mail.
I was left wondering if their was a catch as this type of thing shouldn't be so easy.
A bit over a week later I recieved a text from mint telling me my connection was ready to go. Out came the new modem, plugged it in, signed into the new network and we were away. Not even I could stuff it up!
The next day I recieved an E-mail from the Customer care Manager asking if everything was up and running ok. I replied "all good thanks" and with in a couple of minutes he replied back with a few tips if something does go wrong.
You don't get that sort of personal service much these days!

1 person found this helpful, do you? Yes

Comments
Mint Telecom Official

Hi Wilko, 99% of the time NBN installations are pretty effortless. Obviously with such a large infrastructure project there are always exceptions and it can be difficult as we don't manage the act... read more »

  • 1 review
  • 1 helpful vote
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Connection Type: NBN FTTN (Fibre to the Node)

Mint Telecom Team are 1st Class!!

5 out of 5, reviewed on Aug 31, 2017

I have just had the NBN connected by Mint and I can't have been more pleased with the service that I have received. I put a lot of time into looking at which was the best NBN provider to go with by looking at all the deals, reviews and spoke to friends about their experiences. I was also a bit wary of a smaller provider but now I am so glad I did. Mint delivered with everything they promised and nothing was a bother. I am not very tech savvy and their customer service is 1st class. Thanks to all the team at Mint Telecom.

1 person found this helpful, do you? Yes

Comments
Mint Telecom Official

Hi Ian, Really pleased to hear it all went well for you. We may be smaller, however experience is what we believe matters most and with over 30+ years in the industry across our senior leadership... read more »

  • 1 review
  • 1 helpful vote
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Connection Type: NBN Wireless

Mint Telecom are ACE! Can't go beyond!

5 out of 5, reviewed on Aug 30, 2017

MInt Telecom were absolutely fantastic to deal with. One comment from us and their rep had a trail of inquiries lodged on our behalf, all ending with a NBN connection up and running when all other telco companions told us NBN was off the cards. I can't recommend these guys enough. We had people working on our side when all other telecom companies had waved a white flag of surrender. You won't be disappointed. A person/client friendly business who have your best interests at heart.

1 person found this helpful, do you? Yes

Comments
Mint Telecom Official

Hi Will, Its amazing what a difference common sense and experience can make in the process of getting connected. Really pleased to get sorted for you and to get you online. Thanks for taking the t... read more »

  • 1 review
  • 2 helpful votes
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Connection Type: NBN FTTN (Fibre to the Node)

Mint team are perfect./

5 out of 5, reviewed on Aug 25, 2017

Had to move to the NBN quickly because of letter from Optus. Mint did everything promptly and with no hassle to me. Connected in 2 weeks. Australian call centre is worth gold.
Many thanks to Mint.

2 people found this helpful, do you? Yes

Comments
Mint Telecom Official

Hi Grandy, Whilst we don't control the process to connect, as that is managed by NBN Co directly, we do work very hard on making sure everything within our control is actioned as quickly and effici... read more »

  • 1 review
  • 2 helpful votes
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Connection Type: NBN FTTN (Fibre to the Node)

Excellent service!

5 out of 5, reviewed on Aug 25, 2017

Fabulous service from the very first contact! Quick and easy! And great reception! I would recommend Mint in a heartbeat!!

2 people found this helpful, do you? Yes

Comments
Mint Telecom Official

Hi Rachel,
Operating from Hobart does make us very easy to reach and to deal with.
Glad to hear its all gone well and as we both expect.
Thanks for taking the time to provide the feedback.
Cheers
Michael

hobart

  • 1 review
  • 3 helpful votes
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Connection Type: NBN FTTN (Fibre to the Node)

Fantastic service !

5 out of 5, reviewed on Aug 24, 2017

My previous internet supplier took a month to get me reconnected despite me having to call them at least twice a day to get updates. As soon as I was back on line I signed up with Mint and was enjoying good NBN speeds within 24 hours ! Fantastic personal service. I can't fault them.

3 people found this helpful, do you? Yes

Comments
Mint Telecom Official

Hi Rick, Not sure why it took others two months, certainly a frustrating experience for you. Glad to have you online and operating and, of course, it's really pleasing to hear you value our serv... read more »

  • 1 review
  • 3 helpful votes
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Connection Type: NBN Wireless

Excellent service

5 out of 5, reviewed on Aug 23, 2017

We have recently connected to the NBN with the endless help from the highly recommended Kelvin.
The whole process ran smoothly (we connected at a very problematic time with the NBN service just becoming available in the area and problems with Telstra and still only had a 2 week service connection wait time) and the service has been continually excellent. Little things like easy data tracking and direct debit courtesy reminder emails make everything run smoothly for clients. If we ever have any questions, they are always responded to extremely fast too! Very happy with our service and would happily recommend to anyone looking for a provider.

3 people found this helpful, do you? Yes

Comments
Mint Telecom Official

Hi Julie, Great to hear your connection went well. With regard to the little things, we think they are really important as getting them right tends to take care of the bigger things. Thanks for ... read more »

Sydney

  • 1 review
  • 1 question
  • 2 helpful votes
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Connection Type: ADSL/ADSL2+

Excellent customer service

5 out of 5, reviewed on Aug 23, 2017

Phoned and answered within three rings this morning, spoke to a gentleman who was very knowledgeable. I was treated with respect, not just a number. All my concerns were answered. I finished the call in a great mood. Thank you

2 people found this helpful, do you? Yes

Comments
Mint Telecom Official

Hi Ming, Our wait times are typically non existent, however on the odd occasion where there is a queue we do also provide the option to leave a message and we call you back (always within the hour... read more »

  • 8 reviews
  • 13 helpful votes
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Connection Type: ADSL/ADSL2+

Excellent communication

5 out of 5, reviewed on Aug 23, 2017

I had a chat with one of their tech team, he was very nice and friendly and honest, didn't try to push me to switch to their service. I don't have a service with them but I liked the way they treat people.

3 people found this helpful, do you? Yes

Comments
Mint Telecom Official

Hi Khashayar,
We do go out of our way to communicate as effectively as we can with our customers. Operating from Hobart is what sets us apart in our opinion.
Definitely let us know if we can help out in the future.
Cheers
Michael

  • 1 review
  • 3 helpful votes
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Connection Type: ADSL/ADSL2+

Best ISP ever

5 out of 5, reviewed on Aug 18, 2017

Brilliant isp best ever so good was the customer service that they never stopped trying to fix my internet speed and drop outs.

3 people found this helpful, do you? Yes

Comments
Mint Telecom Official

Hi Rob, One of the issues we tackle from time to time is problems on the network not directly related to the service that we are providing (particularly common on copper ADSL services). With our ... read more »

Sydney

  • 1 review
  • 3 helpful votes
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Verified Customer Connection Type: ADSL/ADSL2+

Seamless Customer Service

5 out of 5, reviewed on Aug 18, 2017

Switching over from other bigger named ISPs. Couldn't be happier with the service and customer care that Mint has employed. I'm used to waiting +3 weeks after moving into a new unit but Mint had my services up and running within a day of moving! ADSL modem is also NBN ready. I will be continuing on with their services for the foreseeable future.

3 people found this helpful, do you? Yes

Comments
Mint Telecom Official

Hi Ted, The only waiting around with us is where we are restricted by network constraints, we know how important internet is for people these days so we do everything we can to get customers up and... read more »

Hobart

  • 1 review
  • 2 helpful votes
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Connection Type: NBN FTTN (Fibre to the Node)

An exemplary ISP

5 out of 5, reviewed on Aug 18, 2017

Before we moved to Tasmania 3 months ago I organised to have an internet connection set up at the property we rented. There were a few issues regarding getting the service number for the property as the owner was overseas but once we had that then the process was extrememly smooth and we had the internet up and running the morning after we moved in. Initially elected for the 50/20 plan and was advised that as the NBN was new in the area we may have problems getting that speed. We best rate we got was 29/7 in the first month so we switched to the 25/5 plan with no questions asked. The connection has been flawless and I have full confidence that Mint will deal with any problems if they arise.

I have experience dealing with Telstra for over 40 years and am happy to have "Telstra free life" here in Tasmania with Mint. We will shortly be moving to our new house which has FTTP so will be looking forward to the 100/40 plan. The NBN needs to do the installation at the property so that could be interesting but I am certain that Mint will be both contactable and willing to resolve any issues.

2 people found this helpful, do you? Yes

Comments
Mint Telecom Official

Hi David, We do work hard on our onboarding experience so pleased to here that it all went well. Re the FTTP move, we will definitely be there to help. It is important to note that the installatio... read more »

  • 1 review
  • 2 helpful votes
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Connection Type: NBN FTTN (Fibre to the Node)

Best connection ever.

5 out of 5, reviewed on Aug 18, 2017

Great service, great people to deal with. We are very happy & recommend this company above all others. No fuss & great to have a local company with real Aussies to deal with.

2 people found this helpful, do you? Yes

Comments
Mint Telecom Official

Hi Rodinna,
Operating out of Hobart we think makes a massive difference, so pleased to hear that resonant through to you.
Thanks for taking the time to provide the feedback, its much appreciated.
Cheers
Michael

  • 1 review
  • 2 helpful votes
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Connection Type: NBN FTTN (Fibre to the Node)

Too easy

5 out of 5, reviewed on Aug 17, 2017

Customer service with Mint Telecom has been excellent. The change over was so easy. The reviews I read before I signed up have been accurate. It's pleasing to be with such a reliable provider.

2 people found this helpful, do you? Yes

Comments
Mint Telecom Official

Hi Granny, We do work really hard on making the onboarding process as simple as possible. From fully preconfigured, plug and play, modems right through to full colour step by step instructions whe... read more »

  • 1 review
  • 2 helpful votes
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Verified Customer Connection Type: NBN HFC (Cable)

Awesome!!!

5 out of 5, reviewed on Aug 04, 2017

I found Mint when looking here after seeing ad for My Republic. Disastrous, according to reviews who mostly suggested MINT. I used their online chat and when i had more questions Grant phoned me and spent over an hour helping me sort out options (i have a brain injury so don't do so well with complicated things)
I had issues with the nbnco (box was connected but not working! and no way to find out why) and Grant and Michael (head honcho!!) were brilliant in sorting that out. Took NBN 10 days to finally iron out their issues!!
I can't say enough good things about the Mint service and people

2 people found this helpful, do you? Yes

Comments
Mint Telecom Official

Hi Deborah, Online chat is certainly an easy way to reach us to quickly get some answers and then the old fashioned phone call is always just fine to elaborate on any point. Very glad to get your s... read more »

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Questions & Answers

Why is it that mint.telecom can't offer 200Gb and 500Gb downloads when almost every other ISP can?

Scrivener asked on Sep 01, 2017

Answer this

Hi Scrivener, we do have a 200GB option available on FTTP and FW, just not available for all types of NBN. Otherwise, the price difference between the differing inclusions is negligible yet the legal requirements to provide additional plans is large (multiple differ plans requires a lot of setting up and managing). In fact, many ISP's only offer unlimited these days and don't bother with the range that Mint does.
So, very simply, we choose to keep things very simple and make sure what we do we do well.
Cheers
Michael

Let me rephrase the question then... Why is it that Mint Telecom can't offer 20Gb and 500Gb to users on FttN? Other ISP do as far as I can tell. If not, why not? This will decide my continuing with Mint.

Hi, I live in Southport, Queensland, 4215 and I have been your costumer for 2 months , I got an unlimited broadband ADSL I have never been able to do a backup of my iPhone due to the slow speed. How can I ask support about that? thank you

Federica asked on Aug 30, 2017

Answer this

Hi Frederica,
Yes, you just need to contact us directly to advise what your specific problem is and we can see how we can help.
Note, adsl upload speeds are only a maximum of 1Mbps so is slow by design. Additionally, adsl download speeds are largely determined by distance from the exchange (further away the slower it gets) and quality of your copper.
Either way, please contact us directly (call or email us) and we can review for you.
Cheers
Michael

I want to know if i switch from my old plan to mint do i keep my old phone number?

Ruby asked on Aug 29, 2017

Answer this

Hi Ruby,
Yes, if you move to Mint we can move your existing phone number across for you.
Cheers
Michael

See all 18 questions about Mint Telecom