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Reviews
Built my first home to perfection
Momu Homes were thorough and informative through every step of the process in building my first home. They provided support, updates at every stage of the building process. Their response to my queries were addressed promptly and effectively. The outcome of the building was exactly as expected. Every moment was gold for me. Show detailsCan’t fault them, love my house!
So happy with how my house build went, time frame was quite lengthy due to covid and not having trades etc but other than that my building inspectors reports were spot on Everytime with only minor things to fix or nothing at all to fix. I had the inspector every stage as I was going in alone with no building knowledge. Momu knew this and were great at explaining everything along the way, checking in almost every week to see if I have questions etc. the work was great and communication also great. I had no price increases throughout which I had ... Read moreheard lots of people had during covid with other companies. would like to thank everyone for making my house exactly how I wanted it, I can’t fault it at all and love it. Would definitely use momu again if I build!- +3
Overall a good build, a lot of variances
Overall, the build went smoothly without too many delays. I believe it took around 53 weeks for us to get the keys. Some of the delays were really frustrating, especially towards the end. However, the delays were only small, so they were manageable.Quality of the build has been mostly positive. A few issues have arisen but are getting dealt with promptly. The plastering of the house was in pretty shabby conditions and required a lot of patch work. The cleaning was terrible, from dirt everywhere l, urine over the toilet and windows that looke... Read more
d like they were washed with muddy water, it was pretty clear the cleaners are not doing their jobs correctly. During the build there was many variances which caused a lot of headaches. Our bench top were meant to be black, however we were told we would have to choose a different colour due to supply. As we did not want any other colour we had to push for them to find us a black top. They found a colour similar to the one we were orginally picked however they wanted us to pay more for it as it was an "upgrade". Since it wasn't our fault the supply of black was out it felt like a pretty good kick in the teeth asking us to pay more for what we agreed on. Overall we are happy with the process just a few things that really got annoying however the team we dealt with were always really nice and seemed to do what was right by us. Thank you to the team for your help.Delighted every step of the way!
From day 1 I had a good feeling about this one…There was open communication from everyone within the company over the whole process from initial sales enquiry to final key handover with Perths best liaison and not to mention every 2 weeks like clockwork I would get an update on the build progress.
Our Liaison was incredible with her friendly, prompt and thorough communication and attitude throughout.
The 2 site supervisors we had over the course of the build were very professional yet laid back, relatable and super thorough and really kept … Read more · 1
on top of the build and were more than happy to organise site meetings to discuss next steps where required. We had independent inspections at each stage and even when little things were picked up, Momu were quick to acknowledge and rectify before moving on to the next stage. Brilliant! A few variations throughout the build meant the final price was a little higher than estimated, but that’s a given! I wouldn’t hesitate to recommend Momu and the SSB Group time and time again and will certainly use their services again should I be in the market to build.Perfect house build experience!
Every time we have had a question or issue it has been dealt with in an extremely timely manner. Workmanship was great and we love our new home. Final cost came in a bit lower than expected and never hit with a contract price hike throughout the build. Wonderful company and great experience overall! Site supervisor James was absolutely phenomenal!!!! What a caring and attentive site super. Show details · 1MOMU was the right choice for me
Taking into consideration the fallout from COVID-19, I consider myself to have been fortunate, considering the issues with other builders, to have built with MOMU.The whole team were friendly, cooperative and professional in all dealings, and addressed my queries in a timely manner.
There were delays in building materials and with contractors being caught off-guard during the pandemic, and I was informed every step of the way.
Communication was regular leading up to and during construction, and now, in the few months post construction, issues… Read more · 1 that have arisen have been dealt with promptly. A concern was certainly budget, which was factored into every step of the way. Being the first home I've built, after purchasing established previously, I have no hesitation in selecting MOMU as my builder, should I choose to build in the future.
Easy and enjoyable experience all things considered
For the most part, we found momu to be easy to work with. Any question we had were answered efficiently and quickly and they were very accomidating from start to finish.Obviously given that there was a building boom, we had our fair share of set backs with delays during the building stage and price hikes but it was still an easy enough experience.
The only negative would be that our house was not cleaned before we moved in as promised, but after a phone call, we had the house cleaned the next day.
All and all we are happy with the quality of our build and if we ever decided to do it all over again one day. We would most likely use momu again. Show details · 1
Love our home
We love our new home. Our build was handled well, even with delays there was always good communication. Response time was amazing and we felt very well looked after. We had a few problems at our final inspection but everything was sorted quickly and to good standards! Show details · 1New home
What an exciting journey that was! Overall happy with the building process! Handover was a treat too!!! Thank you MOMU :) would recommend to anyone looking to build their first home. Show details · 1So glad we chose MoMu
We could not be more happy with the outcome of our new home. The communication through out the whole process made it a breeze and no question felt to silly ask. Amid the shortage of trades and materials we experienced no delays or price increases. They were open and honest with no false promisesI'm so glad we chose MoMu Show details · 1
Superb,it's going to be a jolly good Christmas ⛄
-Superb,despite the current challenges faced by builders Momu out did themselves.-The workmanship- any defects that were found during the building process were attended too in a timely manner and any delays were communicated .The property is habitable and good value for money.
-Overall it was great team effort from supervisor and other contact person .
-The cost remained within budget despite a few changes due to product unavailability so it was good. Show details · 1
Quality Builder, Fantastic People
We built our new home through Content Living and could not be more impressed with their communication throughout the process, and the quality of the build. Like any build in the current climate, there are always going to be hiccups however we would like to commend our Liaison Officer Taylor. Taylor was very personable, patient and professional all the way through the building process, always being reachable to answer any questions or concerns, and regularly providing updates on the progress of our build, even reaching out just to touch base in … Read more · 1the event not much had occurred. We would also like to acknowledge the exceptional work of our site supervisor Alex. Alex was approachable, respectful and went over and above to ensure the work was done to a high quality, and did his utmost to keep our build on track. Instead of just letting the house sit whilst waiting on certain parts, he would ensure work would continue on other items, to ensure that once the parts were ready, there were no extensive delays as other work was done in the interim. Finally, we would also like to thank those in the background, such as Acacia in pre-start, in Admin, those in drafting and all those other roles that aren't always recognised. Overall, we were very impressed with Content Living, especially the above-mentioned staff and would recommend them to those looking to build in the futureSo Happy I Chose Momu!
In light of what has been happening within the building industry with labour and supply shortages and rising costs, I did not experience any unexpected costs or drawn out delays. From start to finish each person involved in my build were realistic and honest in their communications with me. If mistakes had been made they were quickly rectified and acknowledged. The only pain point was having to reselect tiles and wait for them to be shipped and this was a fault of the tile company and not momu themselves. I now have a beautiful home that has been built to the highest standard and the reason I went with Momu in the first place Show details · 1Great build
Building was well managed from when I first started this process: attending display homes, choosing a floor plan, making changes to floor plan, getting the contract ready and signed, prestart, during the build and the final key handover. All staff were very knowledgeable about the construction of the buildWorkmanship and quality of build is to a high standard. I sourced an independent building inspector and he said the build was up to a high standard and found no issues throughout the build.
Any issue or questions I had, I would contact my c… Read more · 1
lient liaison officer and would get a reply that day and they would then pass that onto the appropriate person to fix the issue, every problem raised (not that there were many) were fixed straight away or within a reasonable timeframe. Final cost and estimated cost did not change too much. Would build with this company againAmazing!! Best building company
Momu have been nothing but amazing from the start of our build to key hand over. Great communication throughout the whole procedure.We had a few delays due to weather over winter but they made sure they made up for it, from slab going down to Key handover was only 31 weeks amazing considering the building boom.Our team was nothing but perfect, Jack Thornton best building rep ever !!!! don’t even bother with anyone else great banter too but really knows is stuff super trustworthy and made himself available throughout the whole build for any qu… Read more · 1estions or queries no matter how big or small they where. Acacia Marrone client liaison officer did the best job we had amazing communication, constant weekly updates and fast replies for any queries. Nic Chludzinski site supervisor never failed to deliver he made up for any lost time due to weather throughout the build. Super up front and honest he really went the extra mile even with the finer details of the build. We are so In love with our new house thank you all so much.
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Hi Joshua, Thank you for your feedback!... Read more
It is great to read that our team were friendly and provided you with good quality customer service. If you have any concerns that you would like to discuss further, please don't hesitate to give us a call. We hope that you are now enjoying your new home! The Momu Team