Easy to apply

4 out of 5, reviewed on Dec 06, 2017

Applying was quite easy. I was a bit disappointed with verification of approval. It was just a quick impersonal phone call on 4/12/17. I have not received an email to verify anything as yet.

Was this review helpful? Yes

Comments
Money Now Official

Hi Deb, Thank you for the review. We are pleased that we were able to provide you with a quick application process. Am sorry that you have not received any verification/confirmation emails. Can... read more »

Very good staff

4 out of 5, reviewed on Nov 15, 2017

Would recommend to all. Was a bit disappointed they didn't give me a complementary umbrella but was very happy with the way they looked after me. Thank you Car City team

Was this review helpful? Yes

Comments
Money Now Official

Hi Forest Gump,

Thank you for recommending us! We value our customer service and ensure that our customer service is superior and that we look after our customers.

I will pass on your feedback to the Money Now team at Car City.

Thanks
Peta

Excellent service

4 out of 5, reviewed on Oct 26, 2017

Great rate and service on our caravan loan.
Thanks to Shannan and Janene for their friendly service.
Up and away....!!!

Was this review helpful? Yes

Comments
Money Now Official

Hi Yeildsy, Thank you for taking the time and providing us with such great feedback. I will be sure to pass on your review to Shannan and Janene. We pride ourselves on our customer service and... read more »

Fantastic service, great support

4 out of 5, reviewed on Oct 07, 2017

Very helpful with my situation - even though I didn’t get what I wanted, the assistance was awesome. Thank you

Was this review helpful? Yes

Comments
Money Now Official

Thanks Tup for your review.

Here at Money Now we are always trying to give our customers the best possible service. Sorry we could not assist you however are happy to try and assist you again in the future.

Kind Regards,

Peta Sullivan

Good

4 out of 5, reviewed on Sep 15, 2017

Good enough but too many issues before I could get my car. At the end all turned out to be good so I'm happy

Was this review helpful? Yes

Comments
Money Now Official

Hi Mauricio, Thank you very much for sharing your experience with Money Now. We appreciate the constructive feedback and will definitely be taking it on board! I hope you enjoy your new car and... read more »

Good customer service

4 out of 5, reviewed on Sep 07, 2017

The broker was good to deal with returned calls, followed up with myself regarding details of purchase would recommend in the future

Was this review helpful? Yes

Comments
Money Now Official

HI Angel, Thank you for taking the time to share your review- we really appreciate it! Here at Money Now we strive to provide exceptional service for everyone, I am glad to hear you appreciated ... read more »

Great and understanding

4 out of 5, reviewed on Jul 31, 2017

Haven't had no iusses so far have only spoken to them twice but both times have been nice and helped me out

Was this review helpful? Yes

Comments
Money Now Official

Hi Megan,

Thank you for the feedback! Would you mind letting me know who you have been dealing with at Money Now?

Kind regards,

Emily Lawson

Camper finance

4 out of 5, reviewed on Jul 26, 2017

Very happy with the level of personal attention. Dealt with a few people and all were friendly and informative. Everything went smoothly. Ended up with a competitive interest rate.

Was this review helpful? Yes

Comments
Money Now Official

Hi Phil,

Thank you so much for the feedback, we always appreciate hearing from our customers!

If you don't mind, could you let me know who you dealt with at Money Now so I can pass on this feedback?

Kind regards,

Emily Lawson

Easy and quick

4 out of 5, reviewed on May 26, 2017

Quick and easy. Did have a few hiccups with some documents that needed resubmit. Always kept informed of the stage of process

Was this review helpful? Yes

Comments
Money Now Official

Hi Bob, Thank you for the feedback! Here at Money Now we always strive to deliver a quick and easy service so I am glad you experienced this. Sorry to hear the process could have been a bit ... read more »

No hassle, friendly

4 out of 5, reviewed on May 03, 2017

Staff brilliant, thanks to Jose and Adam
Loan was quick and easy.
Highly recommend you to friends and family
Thanks again

Was this review helpful? Yes

Comments
Money Now Official

Hi Kim, Wow! What a fantastic review! Thank you so much. Here at Money Now we strive to give our customers an experience that is hassle free by being quick and easy! If you do refer us to... read more »

Caravan

4 out of 5, reviewed on Apr 26, 2017

Process was good but could be a little smoother with clearer instructions with regards to the paperwork that is required.

Was this review helpful? Yes

Comments
Money Now Official

Hi Heather, Thank you very much for sharing your experience with Money Now. We appreciate the constructive feedback and will definitely be taking it on board! I hope you enjoy your new ca... read more »

great service

4 out of 5, reviewed on Apr 04, 2017

great understanding of our needs 11/easy to deal with no crap just straight to the point given two options to choose from

Was this review helpful? Yes

Comments
Money Now Official

Hi Christine, Thank you so much for taking the time out of your day to jump online and give us a great review, we really appreciate it! We always aim to give our customers a hassle free expe... read more »

Went the extra mile so i could pick up me car faster.

4 out of 5, reviewed on Mar 21, 2017

I had a great experience getting a loan for my new car. A little slower to respond initially but once approved everything was quick and easy and finalized yo collect my new car in 2 days.

Was this review helpful? Yes

Comments
Money Now Official

Hi Cbme, Thank you for your feedback! We always appreciate our customers letting us know what they thought of their experience with Money Now. Here at Money Now we always work to go the extr... read more »

Fast Friendly Service

4 out of 5, reviewed on Feb 27, 2017

Friendly, fast efficient Service. I would highly recommend and would be happy to use them again, if the need arises.

Was this review helpful? Yes

Comments
Money Now Official

Hi Jodie, Thank you for taking the time out of your day to jump online and give us such a wonderful review! The Money Now team pride themselves on providing exceptional customer service and ... read more »

Very happy

4 out of 5, reviewed on Dec 19, 2016

Very pleased with the service we received
Very helpful staff
Felt very welcomed
Very quick response
Overall very pleased with money now

Was this review helpful? Yes

Comments
Money Now Official

Hi Mel, Thank you for your vote of confidence for Money Now! I am so glad you were happy with our services. It is of utmost importance to Money Now that we are able to deliver excellent customer... read more »

Thanks team

4 out of 5, reviewed on Dec 16, 2016

All in all Wonderful and helpful staff.. a pleasure to deal with and will pass on to friends and family.. thanks ladies.

Was this review helpful? Yes

Comments
Money Now Official

Hi Troy S, Thank you for your great feedback for Money Now. I am glad you found our services to have met your expectations. Should any of your friends or family apply for a loan through us... read more »

Croydon

  • 1 review
  • 2 questions
Private message

easy, lovely customer service

4 out of 5, reviewed on Oct 30, 2016

spoke with money now after finding the car i was after through a car yard that they deal with, was worried i wouldn't get approved for the loan as i have little to no credit history, but they managed to get me approved, within a few days! constantly got emails and phone calls and voicemails keeping me updated which was awesome! David, my rep, drove down to my uni to meet me as it was easier for me to fit him in between lectures and we was friendly and on time and we got everything sorted out within half an hour!
The only downside is the fee's, adding an extra $900 to a $4,600 loan kinda stings, but thats what you get when you go through these sorts of companies over banks, i was not surprised. Also got terrible rates at 17%, but when i have pretty much no credit history and am buying a 12 year old car, i'm also not surprised, and can't really blame them. Their early exit fee's are very low, 6% of the loan, which for me is only roughly 300 dollars, compared to some other companies I've seen its incredible! They worked with me to find the exact loan over the exact period of time that would work for me, allowing me to take it out over a longer amount of time, so that my minimum repayment was lower incase i get in financial trouble, but i can also pay it back within a year if i wanted to with barely any added cost!
overall, very happy!

Was this review helpful? Yes

Comments
Money Now Official

Hi Christina,

Thank you for your kind words!

Regards,

Jason Goh
Customer Relations Manager

Verified Customer

Amazing service

4 out of 5, reviewed on Jul 01, 2016

I've been dealing with Matthew from MONEY NOW (BRAYBOOK) & Joe from Walk In - Drive Out Carsale (BROOKLYN) which both have bent over backwards to help me get the car I've always wanted. Both were very friendly, easy going and approachable.
I would highly recommend both Matthew & Joe if your looking to purchase a car through finance.
Keep up the good work cause people like you's definitely give the company a good name.

Was this review helpful? Yes

Comments
Money Now Official

Hi Tom, I am very happy to hear that you had a good experience with Matthew. If you enjoyed our services, please feel free to tell your friends and family about us! We are constantly looking t... read more »


Questions & Answers

Probably a silly question, but I currently have a loan through money now for my car, awesome process, it was very quick and 8 months later I'm still happy. However, I find it very frustrating that there is no easy way to check up on the progress of my loan, and I'm just wondering how I go about making extra payments. Whether that's one extra lump sum payment (as I'm coming into a little bit of money and want to pay it off earlier, as I discussed with my broker), or to increase my monthly payments. How do I go about that? Do I contact my broker? Is there a website I can use to increase or make payments and check up on the progress of my loan and payments? Thank you, Christina Goncalves

christina asked on Jun 08, 2017

Answer this

Hi Christina,

As Money Now are a brokerage service we don’t have access to this information unfortunately. In order to make any changes or to check up on the progress of your loan you would need to contact the financier we organised your loan with.

If you are unsure which financier your loan is through please email me at enquiries@moneynow.com.au with your email, mobile number and address so I can look up your application and let you know who to contact.

I hope this helps.

Kind regards,

Emily Lawson