Hear Their Name... Decline Straight Away!

1 out of 5, reviewed on Oct 07, 2015

Car yard recommended them and waited for my partner to leave the room before going over the paperwork with me. I was targeted as it was my first time buying a car with some finance. They skimmed over all these extra figures without explaining anything to my understanding, leading me to believe I had no choice but apparently it's a great deal. I'm now paying an extra $371 for credit insurance, $2555 for National Warranty Company (who have bad reviews, disputing most of their customers claims), $350 for establishment, and $770 to money now as an origination fee. My loan is more than double the amount I wanted to pay. If I knew I was paying an extra $770 to them to set up a loan with a bank, I would never have signed the papers.

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Money Now Official

Hi Pinkie Pie, I am very sorry to hear you did not have a positive experience with Money Now. My name is Jason Goh and I am the Customer Relations Manager at Money Now. I am very interested to... read more »

Melbourne

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Rude staff

1 out of 5, reviewed on Jan 02, 2016

Just wanted to point out Robert at Braybrook is rude and pushy and I truly feel sorry for the staff working there he was yelling at them the whole time I was there. Plus forcing me to take on extras such as gap and warranty which I DONT need. Dont trust them

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Money Now Official

Hi RW305, Thank you for getting back to me after I contacted you shortly after you posted your review. It was disappointing to hear about your experience with Robert and I am glad that Sarah an... read more »

Cronulla

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Horrible!

1 out of 5, reviewed on Jan 05, 2016

The customer service here is absolutely shocking to say the least. I submitted my loan application on a thursday was told the loan had been submitted and would get an answer monday. Monday comes around and I get a phone call saying my payslips are wrong so I need to resend them (obviously was never sent away on the thursday) i get another call saying my loan had been submitted and I will get my answer the following day. Suprise Suprise Tuesday comes around and it hasnt been submitted and I am now dealing with a different worker. I confirm my details with him in the morning evening comes around and it is still yet to be sent away.
Not only does this highlight poor customer service but it definitely highlights peoples inability to do their jobs properly.
I would not even reccomend these people to my worst enemy. Dont waste your time with these people.

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Money Now Official

Hi Jaime, My name is Jason Goh and I am the Customer Relations Manager for Money Now. Fast and efficient service is what we pride ourselves on. I am sorry to hear about this experience and if yo... read more »

Money Now Official

Error

  • 1 review
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So slow

1 out of 5, reviewed on Feb 16, 2016

Horrible service!
Has taken nearly a week to do the contract, have to keep driving in to sign the documents every day.
Staff just hand your contract around to others in the office.
Poor responses to emails.
Would not recommend!

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Money Now Official

Hi unhappy, I am so sorry that you experienced a delay in your finance application. I would be interested in learning about the circumstances in which this occurred so that we can ensure this d... read more »

Highly recommend you look elsewhere

1 out of 5, reviewed on Feb 23, 2016

I totally agree with the previous reviews. Just organised finance with money now (later). Firstly on signing the loan there were several hidden fees I was not told about. Then I was lied to time and time again of when the money will be available, when I had enough of there lies and tried to push them along they kept ignoring me and lying to me more. Strongly advise not to do business with them the worst customer service I have ever seen.

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Money Now Official

Hi Honest opinion, I would like to gain a better understanding of your dissatisfaction with us and specifically, the hidden fees that you have referred to. All our charges are clearly stated to... read more »

Absolutely useless customer service terrible!!!!

1 out of 5, reviewed on Apr 20, 2016

Dealing with them is like a worse nightmare. I have been approved for a car loan but nothing has happened from there I know what car I want but no one is willing to help me they never ring me to let me know what's going on I have to ring them terrible customer service They are useless lazy, terrible, bad bad bad bad I could talk all day about my bad experience. It's bad business bad worst experience ever. Do not go with them.

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Money Now Official

Hi Joe, I am sorry about the lack of communication you experienced. I have sent you a private message to get in contact with me. If you could provide me with specifics, I will look into your s... read more »

Terrible Terrible Terrible!!!

1 out of 5, reviewed on Jun 01, 2016

Visited their office at Car City and asked about what they had to offer and what rates etc etc
They advised me their systems were not working... (As soon as i asked the above questions)
They told me to email them the next day (Monday) to organise finance.
Its been 4 weeks and haven't heard a response or anything from them.
I feel sorry for the dealers there... They must be costing them sales or there after less educated applicants...
Stay Away!

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Money Now Official

Hi DLP, Please accept my sincere apologies for your experience. I am keen to discuss with you the situation that occurred at Car City when you visited our office. I left you a private mess... read more »

Verified Customer

Amazing service

4 out of 5, reviewed on Jul 01, 2016

I've been dealing with Matthew from MONEY NOW (BRAYBOOK) & Joe from Walk In - Drive Out Carsale (BROOKLYN) which both have bent over backwards to help me get the car I've always wanted. Both were very friendly, easy going and approachable.
I would highly recommend both Matthew & Joe if your looking to purchase a car through finance.
Keep up the good work cause people like you's definitely give the company a good name.

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Money Now Official

Hi Tom, I am very happy to hear that you had a good experience with Matthew. If you enjoyed our services, please feel free to tell your friends and family about us! We are constantly looking t... read more »

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Totally Ripped off

1 out of 5, reviewed on Jul 04, 2016

I applied for a car loan for $6000 advised rep-michael I wanted to pay it off in 3 years when I received paper work additional cost were added I never asked for so a $6000 loan become a $12,000 loan and the car only cost $8000 could of brought a brand new car for $12,000.
Plus never advised me that they went through GE Finance if I knew that I would never of applied as they are the rudest people to deal with.
0 stars

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Money Now Official

Hi hawkerkev, I would be interested to learn about your experience with "Michael". As we operate nation-wide, could you please respond to my private message so that I can investigate the issue ... read more »

Horrible service

1 out of 5, reviewed on Jul 26, 2016

Rude staff - not helpful at all. Still waiting to hear back from an email in which I was told to send.. Probably never going to hear back! Never use these people!

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Money Now Official

Hi m.k, It is frustrating to be waiting to hear back from someone. I am sorry that you experienced this. Please let me assure you that this is not a common practice. We make it a point to con... read more »

Top up options

2 out of 5, reviewed on Jul 28, 2016

I took out a 26000 dollar loan 8 months ago and have always been on time with my repayments and when something went wrong with the car,I tried to to top up the loan by 500 dollars to fix the problem the answer was, "No. You can't do that".
I'm not very happy with them at all.

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Money Now Official

Hi Anthony, Thank you for providing this feedback which gives me an opportunity to provide some clarification. Money Now was the company that assisted you with obtaining a loan. Anything to... read more »

  • 3 reviews
  • 3 helpful votes
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Verified Customer

Very helpful, great to deal with...

5 out of 5, reviewed on Oct 03, 2016

Nicole from Money Now was perfect to deal with...Vey helpful and prompt service! I would definitely see Nicole again for any future finance requirements. Very professional.. Happy customer :)

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Money Now Official

Hi Cherrie8, Thank you for your kind words. I have passed on your feedback to Nicole. She was very appreciative of you taking the time to provide this feedback. If we can assist you again... read more »

Melbourne

  • 3 reviews
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  • 7 helpful votes
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Disgusting money hungry people.

1 out of 5, reviewed on Oct 25, 2016

I approached Money Now for car finance, after 2 rejections (due to not being in my work long enough) I told them to cancel the inquiry and not to worry about it anymore. I later received a phone call from someone else at Money Now offering to give my number "to a friend" at a local bank who may be able to help. The local banker called me that day and him and I began the process of applying for my loan. I had previously supplied all of my paperwork to MoneyNow but now had to send it to the banker directly myself. The loan was approved and I picked my car up.

3 days later I get a phone call from Money Now saying that I need to pay an $800 (plus GST) brokerage fee for their services in successfully obtaining my loan. I queried the fact that I had done all of the legwork and paper-chasing, all they had done was given my phone number to someone. They expected me to pay $800 for passing on my phone number.

On top of this ridiculous $800 fee for me to do their work, they had also signed me up for Finance Gap Insurance and expected me to pay an additional $1305 although I did not sign anything at all with Money Now.


Never use these people.

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Money Now Official

Hi SJD, What you have described does not appear to be our standard process. However, I would like to understand the issue a bit more so that I can investigate this in detail and provide you wit... read more »

Croydon

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easy, lovely customer service

4 out of 5, reviewed on Oct 30, 2016

spoke with money now after finding the car i was after through a car yard that they deal with, was worried i wouldn't get approved for the loan as i have little to no credit history, but they managed to get me approved, within a few days! constantly got emails and phone calls and voicemails keeping me updated which was awesome! David, my rep, drove down to my uni to meet me as it was easier for me to fit him in between lectures and we was friendly and on time and we got everything sorted out within half an hour!
The only downside is the fee's, adding an extra $900 to a $4,600 loan kinda stings, but thats what you get when you go through these sorts of companies over banks, i was not surprised. Also got terrible rates at 17%, but when i have pretty much no credit history and am buying a 12 year old car, i'm also not surprised, and can't really blame them. Their early exit fee's are very low, 6% of the loan, which for me is only roughly 300 dollars, compared to some other companies I've seen its incredible! They worked with me to find the exact loan over the exact period of time that would work for me, allowing me to take it out over a longer amount of time, so that my minimum repayment was lower incase i get in financial trouble, but i can also pay it back within a year if i wanted to with barely any added cost!
overall, very happy!

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Money Now Official

Hi Christina,

Thank you for your kind words!

Regards,

Jason Goh
Customer Relations Manager

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Very disappointing. Would not recommend.

1 out of 5, reviewed on Dec 06, 2016

NOTE: Not all Staff... However, dealing with one in particular "Manager of a Branch" who was Unprofessional and disrespectful to us as customers has totally turned me off dealing with Money Now. The contract was not explained to us at all and when we read it and found it was incorrect and requested it be amended she became very defensive. Delays with no explanation. Really Poor communication..Will not be recommending!!!

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Money Now Official

Dear Van, My name is Jason Goh and I am the Customer Relations Manager for the company. First of all, please allow me to apologise to you for your experience. To us, providing excellent custome... read more »

Thank you for the call Jason. It was appreciated. Like I explained it was not that we were disappointed Money Now as a company it's more the manager of the branch and her unprofessional manner of dealing with customers.

Money Now Official

Good morning Van, It was great talking to you. Thank you again for allowing us an opportunity to discuss the issues you experienced and a chance to make things right. If you have any further fee... read more »

Slight improvements required....Communication is key to business!

3 out of 5, reviewed on Dec 08, 2016

Communication I felt was highly lacking during my loan process.
Every step of the way I had to phone and inquire as to next step. It makes you question the high loan application fee.

One of the most disappointing issue was that the dealership was notified of my loan approval 6 hours before I phoned my Money now broker too see how my application was proceeding. To which I was then told of the approval but the broker was unable to provide further details to myself at the time regarding, interest rate, re-payments and lender.

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Money Now Official

Dear Emma, I am so sorry to hear about your experience. We really do pride ourselves in ensuring we keep our customers informed and updated throughout their loan application. If we have not me... read more »

Our dream has come together!

5 out of 5, reviewed on Dec 12, 2016

Money Now has delivered the best. David was extremely professional and very efficient in getting our loans for both our new Car & Campervan.

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Money Now Official

Hi Jo D, Thank you so much for taking the time to provide such great feedback for David at Money Now! At Money Now, we are always appreciative of positive feedback as we understand it takes tim... read more »

Money now helped me get a loan with no credit rating.

5 out of 5, reviewed on Dec 13, 2016

Thanks to money now
I was able to buy a new car, with next to no credit rating as I had never borrowed money before.
They took a chance on me and the broker I dealt with was amazing and explained everything, every step of the way.
They made the whole process super easy and I would definitely go through them again.

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Money Now Official

Hi Cheyenne S, Thank you so much for your feedback! It's so great to hear that you were able to purchase a new car. It is even better that Money Now was able to help you with this. :) If it is... read more »

Hi Jason
It was Alem cokjat at the minchinbury branch.

Money Now Official

Hi Cheyenne S,

I was able to find out that it was Alem. He was really appreciative of your nice feedback.

Thank you again for taking the time to post a positive review for Money Now! :)

Regards,

Jason

Thanks team

4 out of 5, reviewed on Dec 16, 2016

All in all Wonderful and helpful staff.. a pleasure to deal with and will pass on to friends and family.. thanks ladies.

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Money Now Official

Hi Troy S, Thank you for your great feedback for Money Now. I am glad you found our services to have met your expectations. Should any of your friends or family apply for a loan through us... read more »

  • 1 review
  • 1 helpful vote
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Excellent service given by David Cogger. Highly recommended for anyone

5 out of 5, reviewed on Dec 19, 2016

David Cogger was simply amazing. Didn't have to go to the office until I bought the car. Everything happened over the emails and phone calls. Have to been to the office just sign few documents for only 5 mins. It was a very smooth process I have ever experienced.

1 person found this helpful, do you? Yes

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Money Now Official

Dear Bibek Gope, Thank you for your wonderful words. David is one of our most experienced team leader and we are very happy that you were able to see this first hand. I am really happy to ... read more »

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Questions & Answers

Probably a silly question, but I currently have a loan through money now for my car, awesome process, it was very quick and 8 months later I'm still happy. However, I find it very frustrating that there is no easy way to check up on the progress of my loan, and I'm just wondering how I go about making extra payments. Whether that's one extra lump sum payment (as I'm coming into a little bit of money and want to pay it off earlier, as I discussed with my broker), or to increase my monthly payments. How do I go about that? Do I contact my broker? Is there a website I can use to increase or make payments and check up on the progress of my loan and payments? Thank you, Christina Goncalves

christina asked on Jun 08, 2017

Answer this

Hi Christina,

As Money Now are a brokerage service we don’t have access to this information unfortunately. In order to make any changes or to check up on the progress of your loan you would need to contact the financier we organised your loan with.

If you are unsure which financier your loan is through please email me at enquiries@moneynow.com.au with your email, mobile number and address so I can look up your application and let you know who to contact.

I hope this helps.

Kind regards,

Emily Lawson