Fantastic service - Great Product

5 out of 5, reviewed on Dec 10, 2018

I had a few small issues with my credit card during purchase and was worried that it may have affected the watches arriving in time for Xmas. All worry for nothing though, the team at moochies are fantastic, they got the issue solved promptly and the watches were here within a few days (and of course in great working order!). I would highly recommend.

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Moochies watch affordable

5 out of 5, reviewed on Dec 09, 2018

I got a moochies watch for my Daughter for christmas. Have set it up early so she can use it straight away on christmas day.Had a few hiccups setting it up purely on my end and reading the instructions.When I did have a problem Mia replied straight away and help me out. Cant wait for my daughter to see it.Thanks Moochies. Maybe the only thing is that you can't video call . Delivery was really quick .Pricing was fair and affordable for a lot of people who would like the piece of mind of keeping track of there children.

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Great service!

5 out of 5, reviewed on Dec 07, 2018

Mia provided excellent service and answered all my questions promptly and thoroughly.
My son's watch arrived today. Very happy with the watch.
Thank you!

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Thanks a load

5 out of 5, reviewed on Dec 06, 2018

Can wait for my 2 watches to turn up my kids will be over the moon when they get them for xmas.. Thanks aload Mia you have been a life saver helping me with every question i asked.

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Massive thank you to Mia!

5 out of 5, reviewed on Dec 04, 2018

Mia was so helpful with the setup of the watch. She was able to provide a step by step instruction and provided great customer service and always willing to help. I can’t wait for my son to receive the watch Christmas Day.

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NUMBSKULL ME

5 out of 5, reviewed on Dec 04, 2018

I ordered 2 moochies for my grandsons but inadvertently clicked 3. I quickly contacted Moochie and was helped by Mia who I must say dealt with my mix up promptly and efficiently. I now have 2 moochies sitting under my Xmas tree and can't wait to see my grandsons reaction. Thanks Mia for your efficient assistance and I am sure you are a great asset to the company.

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Shout out to Mia

5 out of 5, reviewed on Dec 01, 2018

Just want to thank Mia for such amazing customer service, any problems dealt with swiftly and directly.. extremely happy!!
Thanks so much

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Sydney

  • 1 review
  • 1 answer
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Verified Customer

Amazing customer service

5 out of 5, reviewed on Nov 30, 2018

I chose to go with the Moochie watch over the others due to the positive review about customer service. In my contact with Mia this has proven true, she could not have been more helpful. My son loves his watch and as a parent it has been great

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Melbourne

  • 2 reviews
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A1 Customer Service

5 out of 5, reviewed on Nov 29, 2018

I purchased a Moochies watch for my daughter earlier this year. I had a couple problems with the watch, but Mia solved all my problems and highly recommend her. The best customer service I have ever received. Thank you Mia

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You can buy the exact same watch on Wish for $14.99

3 out of 5, reviewed on Nov 22, 2018

I went and bought this watch thinking it was going to be COMPLETELY different from the wish one, but nope, it’s identical. I was completely ripped off $160 when I could’ve spent under $20.

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Comments
Moochies Kids Watch Official

Hi there! The cheap watch you had purchased on Wish does not have encrypted data. Our Moochies watches is fully secure with encrypted data. The server storing the data is in China for the watch you... read more »

Service above and beyond

5 out of 5, reviewed on Nov 10, 2018

We have had the Moochies for a couple of years now. And twice I’ve dealt with customer service, one for a fault and the second because my son lost his charger. Both issues were dealt with promptly and at no cost to us. Mia was helpful, prompt and will have us up and running again in no time! Couldn’t be happier with the help we’ve had.

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Moochies Kids Watch Official

Hi Helen! Thank you so much for your wonderful review!!!!! We are so happy to hear that you are delighted with the service! Please do not ever hesitate to email us with any more queries that you ma... read more »

NSW Australia

  • 1 review
  • 6 answers
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Verified Customer

Customer service

5 out of 5, reviewed on Oct 27, 2018

MIA was very helpful with a replacement part which was damaged because of my son's fault, free of charge. Very happy.

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Moochies Kids Watch Official

Hi Amz! Thank you so much for your wonderful review!!!!! We are so happy to hear that you are delighted with the service! Please do not ever hesitate to email us with any more queries that you may ... read more »

Verified Customer

Average watch and Customer Service

3 out of 5, reviewed on Oct 19, 2018

In principle, I think this sounds like a great watch, able to track their location, step counter and have a do not disturb function for during school time, so bought two for my kids. The set up was relatively straight forward on the first watch. The second watch arrived and wouldn't accept a sim card. So had to send it back at my cost (which was refunded two weeks later) and was without it for over a week (which was a little disappointing for my son who received it for his birthday.

However, on the first watch the rubber cover over the sim and power jack has come off after one month (was advised to take to a jeweler to repair). The biggest disappointment is the do not disturb function. Also is does is stop calls from being received. EVERYTHING else can be used during school time. Now as an adult I know not to call the watch, so seems absolutely pointless.

Personally, I found the customer service a little slow...

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Moochies Kids Watch Official

Hi Malibustaci! We appreciate your comments and we will take everything onboard. Please remember that if you ever need any help or assistance, or have any queries, please kindly email: info@moochie... read more »

Very efficient customer service

3 out of 5, reviewed on Oct 06, 2018

I email with a query and [name removed] answered me back within 24 hours. She was very efficient and helped me with my issue.

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Comments
Moochies Kids Watch Official

Hi Mel! Thank you so much for your wonderful review!!!!! We are so happy to hear that you are delighted with the service! Please do not ever hesitate to email us with any more queries that you may ... read more »

Verified Customer

Fantastic customer service

5 out of 5, reviewed on Oct 05, 2018

My 9 year old daughter loves her Moochies watch - almost as much as her parents! - but the best thing about Moochies is the customer service and in particular Zainab. I've posted a couple of questions on their website and on both occasions Zainab got back to me within minutes! On the last occasion I had ordered a replacement strap and wanted to know how to get the old strap off and the new one on. Zainab recorded a short video demonstrating how to do it and sent it to me. Can't praise her enough.

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Moochies Kids Watch Official

Hi Colin! Thank you so much for your wonderful review!!!!! We are so happy to hear that you are delighted with your Moochies and with the service! Please do not ever hesitate to email us with any m... read more »

Amazing customer service

4 out of 5, reviewed on Oct 04, 2018

I recently bought 2 moochie watches for my kids and within a week the buckle came off both of them. I sent an email to moochie and within hours I recieved a reply from Mia, she helped me solve the problem very quickly! Very satisfied customer!! I wish every customer service was like this!

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Moochies Kids Watch Official

Hi Mirna! Thank you so much for your wonderful review!!!!! We are so happy to hear that you are delighted with the service! Please do not ever hesitate to email us with any more queries that you ma... read more »

Great Product

5 out of 5, reviewed on Oct 01, 2018

I was very satisfied with range and quality of the Moochie Watch, and particularly happy with the wonderful customer service from Mia at Moochies who helped me when I had a slight problem with the band on the watch, she was prompt and efficient and her service was excellent.

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Comments
Moochies Kids Watch Official

Hi Kym! Thank you so much for your wonderful review!!!!! We are so happy to hear that you are delighted with your Moochies and with the service! Please do not ever hesitate to email us with any mor... read more »

Mia was very helpful

4 out of 5, reviewed on Sep 18, 2018

Mia responded and helped when we had issues with set up, however a phone number for set up assistance / questions would have been handy.

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Comments
Moochies Kids Watch Official

Hi Pam! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies and with the service! We sadly do not currently have a service contact number right now,... read more »

Verified Customer

Fantastic service !!!

5 out of 5, reviewed on Sep 14, 2018

Absolutely blown away by the exceptional customer service we have received from Mia !!! So very helpful and pleasant to deal with thank is again Mia

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Comments
Moochies Kids Watch Official

Hi Vania! Thank you so much for your wonderful review!!!!! We are so happy to hear that you are delighted with the service! Please do not ever hesitate to email us with any more queries that you ma... read more »

Exelllent quality watch for my son! Excellent after sales service!

5 out of 5, reviewed on Sep 08, 2018

A special thank you to Mia @ Moochies for addressing the issues we had with our son’s watch so quickly! Very professional and dedicated work you’ve put into fixing the problems we had with the watch! The call quality is now crystal clear just like a mobile phone. My son’s feedback on his watch is that it’s a much more comfortable fit than his previous watch which was a cheaper alternative. And he loves looking back at the no. Of steps he did over the day. It’s now a permanent fixture on his wrist!

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Moochies Kids Watch Official

Hi Adrian! Thank you so much for your wonderful review!!!!! We are so happy to hear that you are delighted with your Moochies and with the service! Please do not ever hesitate to email us with any ... read more »

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Questions & Answers

Can you download apps and games on moochies watch?

awsome savage asked on Dec 01, 2018

I have had the gids moochies now for over a year and never could i get it to work nor any response from the moochies people? Any advice as i am about to through them in the bin! I have had it and many people ask me about it and i am afraid i have nothing good to say? Advice?

Geraldene asked on Nov 30, 2018

Answer this

Hi, I am really surprised at that as from day one when I could not work out how to get the watch connected they have been great in their service and getting back to me. Mia is amazing. Email them st this email address and you should not have an issues. info@moochiesforkids.com.au

How do I call someone? I have sent numerous emails regarding the set up of my son's watch and it's not working. The lack of response is so disappointing. The watch just searches for a network even though the SIM has been set up. I can't get the qr code because of this.

Nicole asked on Nov 29, 2018

Answer this

I been trying to get mine to work in wales the site is not compatible to register it. So annoying cost £88 for nothing i ferl at the moment. No response from moochie. Not happy

See all 31 questions about Moochies