• 13 reviews
  • 18 helpful votes
Private message

Appalling customer service

1 out of 5, reviewed on May 11, 2018

I'm so glad that NAB isn't my main Bank, application for the card been approved, provided pay slips and no news for one week, called the customer services on numbers132 265, 131 312, made 4 calls @ 3.45PM Perth time, all calls went to India and complete waste of time the call centre staff is making up an accent but it isn’t working !!, no one knew what they are doing, no access to system only they could do is sent a SMS to authenticate and then calls transferred all over no one was able to pick up my application! Shame on you NAB, shredding Australian staff and hiring cheap labour and providing poor services to customers! Your intention is only to have big chunk of profit at any cost to customers I would never bank with NAB!

Was this review helpful? Yes

  • 8 reviews
  • 1 question
  • 5 answers
  • 9 helpful votes
Private message

Excellent Product for Points

5 out of 5, reviewed on Feb 02, 2017

Get the best of both worlds with two cards in one account. Use American Express where possible for maximum points, use Visa for universal acceptance.

Was this review helpful? Yes

  • 1 review
  • 1 answer
  • 1 helpful vote
Private message

Misleading information

2 out of 5, reviewed on Mar 18, 2015

As a Qantas Frequent Flyer I received an email advertising the new NAB Qantas Premium cards with 0% interest and fees and 40,000 Qantas points. When I clicked on the link to the NAB webpage, it lists 20,000 points. I called NAB to ask for clarification. The person I spoke to had no clue and no willingness to search for the answer or provide it. Eventually he told me to call Qantas because it was "their" promotion. So I called Qantas. They also didn't have a clue and told me to call NAB because it was "their" card. At least Qantas offered to follow up for clarification and call me back the next day. That was 2 days ago. I am still waiting for their call.

1 person found this helpful, do you? Yes


  • 2 reviews
  • 1 helpful vote
Private message

False advertising

1 out of 5, reviewed on Feb 25, 2015

Received and offer for frequent flyer points upon applying for a NAB Qantas Rewards Premium card. We followed all the rules and received the credit cards. NAB did not give us the Frequent Flyer points. We had to call and ask what was happening, now the bank is refusing to give any points!! We have the offer in writing and now have had to lodge a formal complaint. Once this is sorted, we are leaving this bank with our accounts, mortgage, other credit cards. Previous service over the last 7 years was so good! We can't believe they have lied and are treating us this way.

1 person found this helpful, do you? Yes

  • 6 reviews
  • 1 question
  • 1 answer
  • 12 helpful votes
Private message

Interest free is untrue!!!

1 out of 5, reviewed on Feb 21, 2015

Promotion of 12 months free interest for balance & purchase.
Lies, lies, damned lies.
They give you such a low credit that you are forced to start paying immediately. No free interest!!!
I cancelled my application.

Was this review helpful? Yes

  • 12 reviews
  • 56 helpful votes
Private message

Good card for points

5 out of 5, reviewed on Apr 02, 2014

I recently changed to a NAB Qantas Premium card after CBA's Awards scheme was "adjusted" some time last year. I'm happy with the NAB card. Points earning rate is good on the Amex card (1.5 points per dollar). The Visa earn rate at 0.5 per dollar is not as attractive, however I find I use the Amex for the vast majority of purchases. NAB recently updated their systems so that transactions appear online immediately, whereas on the CBA card transactions could take several days to be applied to the balance. I reviewed the complementary insurance policy document prior to taking a trip to the US last year, and it seems to offer as good (if not better) coverage when compared to a number of others I looked at. I'd recommend this card to others considering a frequent flyer-linked credit card account.

+ Competitive insurance, good earn rate on Amex, transactions appear online immediately

1 person found this helpful, do you? Yes


  • 2 reviews
  • 1 comment
  • 1 helpful vote
Private message

Suck you in with bonus points then lower the rewards points without warning

1 out of 5, reviewed on Feb 27, 2013

Got the Platinum cards in September with average points scheme at 1.5 points per dollar on Amex and 2 points per 3 dollar on visa. It's now March and they have dropped the Visa points to .5 per dollar, 1 day after hitting me with the $290 annual fee. What a joke. After this they only lowered this extraordinary fee to $250 per annum. Less give and more take if you ask me. Got no reason to stay with NAB.

+ Initially the points

- now get measley amount of points, not worth the $250 per annum fee

Was this review helpful? Yes

terribly let down by NAB Qantas Platinum Visacard

1 out of 5, reviewed on May 29, 2012

I had obtained two quotes from a merchant, A ($17,000) & B ($21,000).
I ordered the items quoted in B but the merchant delivered the items quoted in A.
The Merchant acknowledged it was their mistake.
I accepted the items in A as an alternative and advised National Australia Bank not to pay the excess of B over A (about $4000). I informed National Australia Bank that I had refused to sign the letter of authorisation for payment.
In spite of my advice and protests, NAB Visacard paid $21,000 to the merchant.
I am so disgusted with the service of "Platinum" that I am changing my card.
NAB Dispute Team is bureaucratic and after months od delay, did absolutely to get my money back.
I was told to go to the Financial Ombudsmen or VCAT to try to get my money back.
Awful experience with NAB.

+ frequent flyer points

- expensive, unhelpful service. Unable to get them to answer the telephone

Was this review helpful? Yes

  • 21 reviews
  • 14 helpful votes
Private message


3 out of 5, reviewed on May 27, 2012

I don't have the NAB Platinum Qantas card. I was considering it but gave up on it. I needed 2 supplementary cards but they would not allow that to happen. This is a bit strange as most other card providers in Australia do allow that.

It is a shame in my case as I am a NAB customer and would have loved to consolidate into NAB as my credit card provider.

Other than that, I dont't see a significant issue with the card. It is just like any other cards.

+ Good credit limit
Good credit card feature

- Cannot have more than 1 supplementary card

2 people found this helpful, do you? Yes

Questions & Answers

Product Details