Tour de Kids Red Centre Challenge

4 out of 5, reviewed on Sep 20, 2018

Great kit design - looked great.
Feedback from riders was that top of kit was great quality but the bibniks need to be of better quality as they began to loosen (and it was only a short ride)
T-shirt quality was great

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ONTHEGO Custom Apparel Official

Hi Kathleen. Thank you so much for taking the time to leave us a review. We really appreciate your feedback and will definitely take everything on-board. If you ever need custom apparel in the ... read more »

Verified Customer

Multiple issues, from manufacturing order to processing my refund

1 out of 5, reviewed on Sep 16, 2018

The whole experience I have had with On the Go Sports has been appalling. I made an online order for custom teamwear shirts, and a few days after using the online payment system my credit card details were compromised. (While this may have been a coincidence, note that I had not used my credit card for any online purchases several weeks prior to, and not at all since placing the OTG order.) I had to cancel and order a new card.
A few weeks later (approx. 3.5) I enquired as to the order status. (This is because the online order status had not changed from “payment received” since placing it.) I was informed that the order was on track and would be delivered by the due date; 5 weeks after order placement. However on this date I received an email informing me that there had been a mistake, and production of the shirts had not even begun. (This means that I was lied to when querying the order status just over a week earlier.)
The OTG representative was very apologetic, and offered a choice of either a 25% discount (and delivery in another 4 weeks) or a full refund. I opted for a full refund, and informed the representative that it would need to be processed to a new credit card (as the one used for original payment was no longer valid), and gave them the corresponding details. However when I received the receipt of refund, it had been processed to the invalid card. I phoned the accounts department, and the person I spoke to tried to tell me the refund would still go through to my account, even though the card was invalid. (I had actually contacted my bank earlier to verify the correct procedure for refunding to an invalid card, and knew that this was incorrect.) Then once my card details were corrected, only a portion of the total amount was refunded. (I had to contact accounts again to get the remainder processed to my account. It has since come through successfully.)
I can understand a system error causing an order to not proceed to manufacturing in the first place, but what has been most disappointing is the fact that I was given false information regarding the order status. This would have been an opportunity to pick up on the error and rectify it before the order’s due date. It is obvious that the order status was never actually checked in the first place. And then the amount of issues I’ve had to deal with in order to receive the refund have been unacceptable, especially considering the (entirely avoidable) mistakes have been the fault of OTG.
I will never attempt to use OTG sports again, and will not recommend their service.

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ONTHEGO Custom Apparel Official

Hi Harmony, Thank you for getting in touch with us. We are extremely sorry to hear about your experience with ONTHEGO. We do not receive many 1-star reviews, so we always take it very seriously... read more »

Solid quality and wears well

4 out of 5, reviewed on Sep 12, 2018

Cycling custom gear used in very harsh conditions and did the job really well. No chaffing and good sun protection

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ONTHEGO Custom Apparel Official

Hi Gibbo,

Thank you for taking the time to review ONTHEGO! :) We are very glad to hear that you loved the quality of the gear. If you ever need custom apparel in the future, please don't hesitate to get in touch.

Kind Regards, Izi Tanewski.

Great custom-gear for cycle trip

5 out of 5, reviewed on Sep 11, 2018

Great custom gear for our cycle trip, with exceptional custom-logos / design. great turnaround. Very helpful staff. Sizing guide was accurate.

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ONTHEGO Custom Apparel Official

Hi Chris, Thank you so much for taking the time to write us a review! We are so excited to hear that you found the cycling gear to be awesome. If you need any kind of custom apparel in the futu... read more »

Verified Customer

Best gear we've ever had for a corporate event!

5 out of 5, reviewed on Sep 07, 2018

"This is better than my running shirt, I am going to wear this all the time", was the comment from our resident ultra-runner. We were super happy with the quality of the shirts. The online design tool was easy to use and let us design something in-line with corporate branding guidelines. Also gave us great options for size and styles which kept everyone happy. Luke and the team were great in expediting the shirts to us in time for our event.

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ONTHEGO Custom Apparel Official

Hi Ben, Thank you so much for taking the time to review ONTHEGO! It's fantastic to hear that you found the Kit Builder user-friendly, and we are thrilled that your team loves the quality of the... read more »

The girls look amazing in their new gear!

5 out of 5, reviewed on Sep 03, 2018

We ordered a new soccer kit for our girls team and of course by the time we were organised the deadline was really close! I dealt with Kris Milne and he kept me updated the whole way so I knew that we were going to receive everything on time. He was extremely professional, helpful and generous with his time.
The kits look amazing and feel great to wear.

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ONTHEGO Custom Apparel Official

Hi Brindy, Thank you so much for taking the time to review ONTHEGO! We are so excited to hear that your team love the gear. If you ever need custom apparel in the future, please don't hesitate ... read more »

Amazing Quality

4 out of 5, reviewed on Aug 28, 2018

The quality of the garments we purchased was outstanding. Great service and arrived in time. Would definitely use again. Thank you!

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ONTHEGO Custom Apparel Official

Hi Bronwyn, Thank you so much for taking the time to review ONTHEGO! We really appreciate your feedback and think it's awesome that you love the quality of the garments, the service and the tur... read more »

  • 2 reviews
  • 2 helpful votes
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Super happy with our order.

5 out of 5, reviewed on Aug 24, 2018

We ordered 30 hoodies for our cycling team. Happy with the whole process. Ordering and payment were straight forward and the staff super friendly and responsive. What we loved was the quality of the product, it surpassed the expectations of my team members ... they were thrilled.

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ONTHEGO Custom Apparel Official

Hi Lily,

Thanks so much for this!

We work hard to make sure our lovely customers get the very best service so it's simply terrific to hear that's exactly what you have received!

Thanks again and have a lovely day :)

- Matthew

Super quick turnaround!

5 out of 5, reviewed on Aug 21, 2018

The tshirts were delivered super quickly and were exactly what we wanted. From ordering to delivery it was only a couple of days and they got lots of positive attention at our conference. Thank you for allowing us a small quantity order and having super reasonable pricing! We will definitely be ordering through On the Go again.

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ONTHEGO Custom Apparel Official

Hi Kata We just love to read feedback like this. We are so happy to hear we have a fan in you. We are passionate about what we do and we are glad we have been able to impress you. We do hope y... read more »

Great Service and Quality

5 out of 5, reviewed on Aug 14, 2018

Very easy process and delivered within the time frame we needed, thank you Kris Milne for your great and timely service :)

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ONTHEGO Custom Apparel Official

Hi MPX Rep.

We are thrilled to hear that you have had such a great shopping experience with ONTHEGO CUSTOM APPAREL and that you are enjoying your apparel. Thank you so much for taking the time to leave this review for us.

-Matthew

Amazing!

5 out of 5, reviewed on Jun 15, 2018

Our Netball girls are so happy with their jackets. Price was amazing, quality even better! I had the pleasure of doing business with Kris Milne and communication was quick, easy and friendly. Delivery within the 5 week timeframe. Thank you Onthego! I have no hesitation in recommending you to others.

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ONTHEGO Custom Apparel Official

Hi Rebecca, Thank you so much for the lovely feedback! We are so glad to hear that your order have come within a good time and have been off awesome quality. We are 100% determined to keep ... read more »

Lack of communication and timely service

2 out of 5, reviewed on Jun 04, 2018

Ordered polo shirts for clinical workplace. Order took significantly longer than estimated time frames with no communication given. No reasoning provided on questioning and overall lack of communication regarding the progress of the order.

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ONTHEGO Custom Apparel Official

Hi Katelyn. Thank you for reaching out to us. We are so sorry that you have had a less than satisfactory experience shopping with ONTHEGO lately. We're are going to discuss you review with our p... read more »

Poor service

2 out of 5, reviewed on Jun 04, 2018

Difficult to deal with and slow to provide the final product which I have still not received since doing this review.

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ONTHEGO Custom Apparel Official

Hi Richard Thank you for reaching out to us. We are so sorry that you have had a less than satisfactory experience shopping with ONTHEGO lately. We're are going to discuss you review with our... read more »

Verified Customer

Mixed

3 out of 5, reviewed on Jun 04, 2018

- Actual singlets I ordered are great, they look exactly like the preview that came through and are made of a great material to wear at the gym. 5 stars for the singlets.

- Manufacturing process is deceiving. OTG says they're an Australian company that wants to be transparent but don't clearly state on their website that their products are made in China. I don't have a problem with products made in china and understand the need to keep costs down with the low manufacturing costs over there but I was fully expecting my product to be made in Australia.

Overall while the singlets are great my decision to purchase from OTG again in the future will definitely affected by the knowledge they were made in China when I know I can get similar products made locally for a similar cost.

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ONTHEGO Custom Apparel Official

Hi Isaac, Thank you so much for taking the time to write this feedback. It's awesome to read that you are happy with the quality of your singlets. Regarding to the manufacturing processes... read more »

Fast service in a short time frame

5 out of 5, reviewed on Jun 01, 2018

I contacted the ONTHEGO team just over 3.5 weeks before I needed a significant order delivered for our Red Bull Air Race team. We supplied the design, the OTG team tweaked it to match the gear they would supply and had it delivered to Japan in time for our event. Throughout the whole process they stayed in touch, kept us updated on where it was at and did their best to satisfy any requests we had. The goods were delivered on time, to specification and looked great. Recommend these guys.

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ONTHEGO Custom Apparel Official

Hi Muz, Thank you so much for the lovely feedback! We are so glad to hear that your order have come within a good time and have been off awesome quality. We are 100% determined to keep this... read more »

brisbane

  • 5 reviews
  • 2 comments
  • 1 answer
  • 1 helpful vote
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Value for money but takes more than 5 weeks

4 out of 5, reviewed on May 30, 2018

We have a kayak racing squad and did an initial order of 5 x long sleeve running tops to see if they were fit to paddle in. After a few corrections to the original order, the final proof was sent off. Unfortunately when we received the shirts the printing on one of the sleeves was upside down, so OTG corrected the issue and supplied replacements for free. The tops were great to paddle in. The ladies S and XS head holes were a little tight to get on/off. We placed another order of the same shirts/design on 30/4 but it did not get sent to production until 7/5 and we were then told we would not receive them in time for our club race on 3/6 as it takes 5 weeks from when it goes to production...

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ONTHEGO Custom Apparel Official

Hi Jateureka Thank you so much for reaching out and for this lovely feedback! We sorry to hear you had some delays with the initial order but we glad to hear that we were able to resolve thi... read more »

Great Experience as a first time customer

5 out of 5, reviewed on May 29, 2018

This was my first order with ONTHEGO, it was terrific. Despite a slight problem with my initial order, once pointed out, the team at ONTHEGO responded immediately and rectified the problem without hesitation. Highly recommended

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ONTHEGO Custom Apparel Official

Hi Catherine, We are thrilled to hear that you have had such a great shopping experience with ONTHEGO CUSTOM APPAREL as a first time customer and that you are enjoying our apparel. Thank you so ... read more »

MELBOURNE, Victoria

  • 20 reviews
  • 2 answers
  • 10 helpful votes
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Good quality

4 out of 5, reviewed on May 29, 2018

We have a women's running team, and use OTG for our merchandise. So far its been really good, very happy with it all. I do find that some of the larger girls have trouble fitting our singlets, which is an issue. Make sure you triple check the details, and go up a size if unsure. They are not true to size, but hardly any sports apparel is. They are great to deal with, will be using them in the future.

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ONTHEGO Custom Apparel Official

Hi Cristie

Thank you so much for this feedback.

We are so sorry to hear your singlet was not the right fit. We're going to use your feedback in improving our fit. Thanks again.

Have a lovely weekend!

- Matthew OTG

Great Service & Products

5 out of 5, reviewed on May 29, 2018

Really happy Boys Basketball team---boys got to design their own uniform & the pre-production artwork review & customer support over the phone was fantastic. Would use On The Go again!! Thanks

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ONTHEGO Custom Apparel Official

Hi Linda, We love love love this feedback! We are so happy to hear we have a fan in you. We are passionate about what we do and we are glad we have been able to impress you. We do hope your... read more »

Ordering system is cool

4 out of 5, reviewed on May 29, 2018

Love the ordering system, so cool! That process to place order was super easy, but would be great to not have to print the final design and physically sign, love if that was online too. The sizing says it is true sizing, but it is on the small size and the sizes are all a bit small for the team so suggest checking that closely.

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ONTHEGO Custom Apparel Official

Hi Sian, We are thrilled to hear that you have had such a great shopping experience with OTG custom apparel and that love our 3D designer. We will take your feedback back to our production man... read more »

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Questions & Answers

Hello, OTG Sports Just a quickie, when you add the text box for names and numbers, and on the essentials tab it asks for names and numbers, does that infomation go on to the custom gear where you placed the Name&Number boxes? Cause I can't find that info, and I'm not sure if I should order if it's not

Ethan G asked on Jun 24, 2018

Answer this

Hi Ethan,

Yes that nformation will go on the same place where you placed your first name and number.
You can add as many logo's, sponsors, names and numbers as you want.

Hopfully this answer helps.

Thanks,

Matthew OTG

Do you ship to the United States?

justindd31 asked on May 18, 2018

Answer this

Hi Justin,

Yes we definitely do ship to the US.

Please let me know if you have any more questions.

-Matthew OTG