Great Customer Service and quality designs.

4 out of 5, reviewed on Nov 27, 2018

Brett from On The Go was very easy to work with in delivering us our cricket shirts on time for our cricket season.

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ONTHEGO Custom Apparel Official

Hi WamStanRiverCC, Thank you for taking the time to write us a review! We are very happy to hear that you had a smooth experience with ONTHEGO. If you ever need custom apparel in the future, pl... read more »

Wow! I’m impressed so far.

4 out of 5, reviewed on Nov 27, 2018

I designed some hivis polos using a template on the website and I must say I was a bit dubious about this, as I was concerned that the end product would be just another cheap sweat shop reproduction. Having just received the 20 shirts (1 week ahead of schedule), I was impressed by the quality of the material, the brightness of the sublimation and the lack of loose stitching. I’m hoping the shirts will maintain their colour and shape after a few washes. Guess I’ll post another review in a few months.
PS. Customer service leaves a bit to be desired though - often with no response to website enquiry and the reps don’t seem to know much about their own product. I asked if they had long sleeve versions of these shirts to be told no, only to find one on their website templates myself.

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ONTHEGO Custom Apparel Official

Hi SuperSheep, Thank you for taking the time to write us a review! We are extremely happy to hear that you received your order ahead of schedule, and that you are happy with the quality of the ... read more »

Quick Turnaround, Great product, Helpful team that went the extra mile to meet a tight deadline. Hig

5 out of 5, reviewed on Nov 14, 2018

Ordered some custom Basketball jerseys and they are fantastic. Qualify and feel of the fabric is perfect and the design creator was a great resource to ensure there wasn't any complications. Had a tight deadline that I needed to work towards and the OTG team came to the party with time to spare! Really great process and look forward to wearing these to our corporate event. Thanks again OTG!

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ONTHEGO Custom Apparel Official

Hi Rowan, Thank you for your review. We are very happy to hear that we were able to meet your needs, and that you are satisfied with the basketball jerseys. If you ever need custom apparel i... read more »

Excellent quality shirts for Corporate Events

5 out of 5, reviewed on Nov 08, 2018

Exceptional service! Always quick replies and kept me well informed of the process. Highly recommend for individuals, corporate and businesses.

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ONTHEGO Custom Apparel Official

Hi Nic,

Thank you for your review. We are extremely happy to hear that you are satisfied with our products and service. If you need any custom apparel in the future, please don't hesitate to get in touch!

Kind Regards,
The ONTHEGO Team.

Feed back

5 out of 5, reviewed on Oct 30, 2018

Very very happy with the quick service and the singlets look awesome !!! thanks again Jade and the team couldn't be happier......

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ONTHEGO Custom Apparel Official

Hi Matt B, Thank you for taking the time to write us a review! We are extremely excited to hear that you are happy with the product. If you ever need custom apparel in the future, please don't ... read more »

Verified Customer

Best Quality Quality, Service and Experience.

5 out of 5, reviewed on Oct 30, 2018

We’ve tried some custom apparel suppliers like madcore, beastwear and BLK but they weren’t delivering the quality that OTG does. The online experience that OTG is offering is amazing and I’m not even talking about the service that you receive after you place your order. OTG’s customer serice team has contacted me after 24 hours and went over my design and made necessary changes - without charging more!

I would recommend everyone to OTG and will definitely use them again.

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Excellent!

5 out of 5, reviewed on Oct 29, 2018

The cycling jersey is excellent. It is a good length, not too short, not too long. Nice deep back pockets. Very comfortable. My favorite jersey.

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ONTHEGO Custom Apparel Official

Hi JBR, Thank you for taking the time to leave us a review! We are extremely happy to hear that you are satisfied with the jerseys. If you need any assistance with ordering custom apparel in th... read more »

Sydney

  • 1 review
  • 1 helpful vote
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Poor quality and still waiting on a satisfactory solution

1 out of 5, reviewed on Oct 27, 2018

We made an order for my company and I was told by their team to buy the sublimated shirts as I was promised this was great quality and their best seller. However after wearing the shirt for 24 hours - new from the packet - the shirts started peeling and appeared as though they were snagging. I contacted the OTG team as soon as this happened, yet they have not been able to provide a satisfactory solution. It has been about 4 months now. Not only that, but I have had to chase and follow them up about this issues constantly. It has been 4 months since the initial order and notification of the issue, yet there is still no resolution. Instead, I was told that it was a 'user fault' and that I must have done something wrong. I have explained to them multiple times that each and every shirt I have worn, has had the same problem happen to it after taking it out of the packet and wearing it for a day. My staff have also had the same problem. From a logical perspective, why would I want to ruin my own shirts that I bought for my company. As a paying customer, I am very disappointed at OTG's quality, customer service and products. Rather than provide a customer-oriented solution - they have offered me a discount to re-purchase new shirts of a different material. What I would prefer is either a full refund or for them to re-make the shirts as I did not get what I initially paid for. Why would I want to spend more money with ONTHEGO and buy more shirts that do not appear to be fit for the purpose they were intended? I would not recommend this company to anyone.

1 person found this helpful, do you? Yes

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ONTHEGO Custom Apparel Official

Hi TSP, Thank you for taking the time to write us a review. We are extremely sorry to hear about your experience with ONTHEGO. This is definitely not what we aim for, and it always disappoints ... read more »

Verified Customer

Not good enough

2 out of 5, reviewed on Oct 26, 2018

After getting some excellent help in the design stage we were very disappointed with the main colour of our club jackets. "Carlton Navy" is a well known, very dark blue - exactly what we were after. Unfortunately our jackets arrived and are teal blue at best. In fact, put up against anything navy blue (including those made by other sporting apparel companies) our "blue" jackets have a green tinge to them. I sent through photos of the jacket against other navy items to show the issue with the colour. I was asked to return the jacket so they could compare against their colour swatches, which I did at my own cost. I then received an email stating that the colour we had matched their swatch and the colour was likely to have varied from the on-screen version (interestingly the other colours on the jacket matched just fine with the on-screen colours). They said that even if the jackets were remade, they would come out the same colour.

I doubt very much that the same reply would be given to the Carlton Football Club if they placed an order and got teal blue shirts. Disappointing - it's like ordering red and receiving pink.

I wish I had read the reviews - would have gone elsewhere. At $60 + $10 postage per jacket, this was a significant purchase for our club members. Unless we get a better resolution to this issue (dark blue jackets for instance), we won't be using ONTHEGO again and neither will any of the other sporting clubs I'm involved with.

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Still waiting on my refund

1 out of 5, reviewed on Oct 24, 2018

It took 2 weeks to get the design right, as I had to change their spelling such as Believe" not belive. I ended up screenshottimg what I want and thought they could not go wrong. After a long wait for delivery, I was excited to see the shirts, only to find out the design is not exactly the same as I screenshot, I was so annoyed and ended up asking for a full refund. They agree if I send the shirts back, which I did but it's been 3 months since I did that and I still have not got my refund. I have ask for my refund like 10 times now and still no reply. I am utterly disappointed and am hoping to take it further if I don't get my refund.

1 person found this helpful, do you? Yes

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ONTHEGO Custom Apparel Official

Hi Beenleigh, Thank you for getting in touch! We are extremely apologetic for the circumstance surrounding your order. We are very sorry that these errors were made, and generally we are super ... read more »

Several initial customer service issues but once problems were sorted, we recieved excellent quality

3 out of 5, reviewed on Oct 22, 2018

We made an order for our team's uniforms to be printed. Initially the customer service team, although very friendly and polite, made multiple errors and were not very helpful at trying to correct their own errors. Multiple calls and emails were made to the customer service team to try to correct the issue, but it seemed there was little care from the receiving end. With timing getting away from us, and frustrations increasing, we contacted another email address from the website and were able to speak with their Regional Sales Manager "Kris" who was fantastic. Kris single-handedly was able to calm us down, understand the issues we were having and provide a solution for us on the spot. The uniforms arrived ahead of time by 2 days and the quality of the colours and material was worth the hassle. Several of our team members commented that they will like to get similar shirts from Onthego again. I think overall, the product is great, but just be prepared for some troubleshooting with the initial order.

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ONTHEGO Custom Apparel Official

Hi Mr. B, Thank you for reviewing ONTHEGO. We are extremely sorry to hear about your initial experience, however we are thrilled to hear that you and your team are happy with the quality of the... read more »

I had a bunch of issues, but OTG has since rectified them

3 out of 5, reviewed on Oct 12, 2018

I made an order a couple of months ago, and experienced multiple issues from manufacturing to customer service (I was provided incorrect information on more than one occasion). This culminated in the custom teamwear shirts I ordered never arriving, and the order being cancelled. There were also some issues in getting my refund. I was very dissatisfied by OTG’s service, and initially posted a 1-star review. Since then, a manager got in contact with me to sort through all the issues I experienced, and what went wrong on OTG’s end. They were extremely apologetic about everything that happened, providing me with an explanation and offering a discount on my next order. Apparently, at the time I ordered they were in a transition phase to a new production system, which was one of the root causes of my order’s issues. I think it unlikely that my exact case of errors and issues will be repeated, so I removed my original review and am positing this neutral one.

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ONTHEGO Custom Apparel Official

Hi Harmony, Thank you for your review, we really appreciate that you took the time to amend your past review based on your most recent experience. Again, we are very sorry about the initial... read more »

Still waiting

1 out of 5, reviewed on Oct 10, 2018

I ordered my universtiy supporter wear back in June hoping I would receive it for winter. So far all I have from onthego is a receipt stating that payment was taken. I look online and my order status have not changed at all. I phoned the company and a young girl couldn’t help me with my order status and I was told to email them although I wasn’t given an email to make contact.

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Verified Customer

Really disappointed

1 out of 5, reviewed on Oct 10, 2018

I couldn't be more disappointed with the service, or rather lack there of, from OnTheGo. I ordered a custom hoodie for my daughter as part of a group merchandise order for the ACT junior netball championships at a cost of $60. My daughter was excited and really looking forward to receiving her championship hoodie. We placed our order mid May with an expected delivery date of late June. Here it is nearly the end of September and we still have not received the hoodie, nor a refund, nor follow communication in response to my emails and telephone calls including voice mail messages left on the mobile of the regional sales manager. When I do get to speak to a staff member on the land line I'm repeatedly told by different staff that the order was affected by manufacturing problems and that they will be in touch with an update soon.while this may be true, soon hasn't arrived yet. I'd like to think that we'll get the hoodie, albeit in time for summer, but seriously doubt it. Not good enough OnTheGo, manufacturing is your business, you've taken my money, my custom order and not delivered.

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Poor staffing that are not willing to help

1 out of 5, reviewed on Oct 05, 2018

It took almost 7 weeks to come. When I asked to rush the order or change the address so we would have our uniform while away they said no. They were rude and not helpful in any way and now we don’t even get to wear the uniform because it came late. Thanks for the waste of money.

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ONTHEGO Custom Apparel Official

Hi There, Thank you for getting in touch with us. We are extremely sorry to hear about your experience with ONTHEGO. This is definitely not what we aim for, and therefore we are going to work t... read more »

Tour de Kids Red Centre Challenge

4 out of 5, reviewed on Sep 20, 2018

Great kit design - looked great.
Feedback from riders was that top of kit was great quality but the bibniks need to be of better quality as they began to loosen (and it was only a short ride)
T-shirt quality was great

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ONTHEGO Custom Apparel Official

Hi Kathleen. Thank you so much for taking the time to leave us a review. We really appreciate your feedback and will definitely take everything on-board. If you ever need custom apparel in the ... read more »

Solid quality and wears well

4 out of 5, reviewed on Sep 12, 2018

Cycling custom gear used in very harsh conditions and did the job really well. No chaffing and good sun protection

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ONTHEGO Custom Apparel Official

Hi Gibbo,

Thank you for taking the time to review ONTHEGO! :) We are very glad to hear that you loved the quality of the gear. If you ever need custom apparel in the future, please don't hesitate to get in touch.

Kind Regards, Izi Tanewski.

Great custom-gear for cycle trip

5 out of 5, reviewed on Sep 11, 2018

Great custom gear for our cycle trip, with exceptional custom-logos / design. great turnaround. Very helpful staff. Sizing guide was accurate.

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ONTHEGO Custom Apparel Official

Hi Chris, Thank you so much for taking the time to write us a review! We are so excited to hear that you found the cycling gear to be awesome. If you need any kind of custom apparel in the futu... read more »

Verified Customer

Best gear we've ever had for a corporate event!

5 out of 5, reviewed on Sep 07, 2018

"This is better than my running shirt, I am going to wear this all the time", was the comment from our resident ultra-runner. We were super happy with the quality of the shirts. The online design tool was easy to use and let us design something in-line with corporate branding guidelines. Also gave us great options for size and styles which kept everyone happy. Luke and the team were great in expediting the shirts to us in time for our event.

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ONTHEGO Custom Apparel Official

Hi Ben, Thank you so much for taking the time to review ONTHEGO! It's fantastic to hear that you found the Kit Builder user-friendly, and we are thrilled that your team loves the quality of the... read more »

The girls look amazing in their new gear!

5 out of 5, reviewed on Sep 03, 2018

We ordered a new soccer kit for our girls team and of course by the time we were organised the deadline was really close! I dealt with Kris Milne and he kept me updated the whole way so I knew that we were going to receive everything on time. He was extremely professional, helpful and generous with his time.
The kits look amazing and feel great to wear.

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ONTHEGO Custom Apparel Official

Hi Brindy, Thank you so much for taking the time to review ONTHEGO! We are so excited to hear that your team love the gear. If you ever need custom apparel in the future, please don't hesitate ... read more »

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Questions & Answers

Hello, OTG Sports Just a quickie, when you add the text box for names and numbers, and on the essentials tab it asks for names and numbers, does that infomation go on to the custom gear where you placed the Name&Number boxes? Cause I can't find that info, and I'm not sure if I should order if it's not

Ethan G asked on Jun 24, 2018

Answer this

Hi Ethan,

Yes that nformation will go on the same place where you placed your first name and number.
You can add as many logo's, sponsors, names and numbers as you want.

Hopfully this answer helps.

Thanks,

Matthew OTG

Do you ship to the United States?

justindd31 asked on May 18, 2018

Answer this

Hi Justin,

Yes we definitely do ship to the US.

Please let me know if you have any more questions.

-Matthew OTG