Amazing!

5 out of 5, reviewed on Jun 15, 2018

Our Netball girls are so happy with their jackets. Price was amazing, quality even better! I had the pleasure of doing business with Kris Milne and communication was quick, easy and friendly. Delivery within the 5 week timeframe. Thank you Onthego! I have no hesitation in recommending you to others.

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Lack of communication and timely service

2 out of 5, reviewed on Jun 04, 2018

Ordered polo shirts for clinical workplace. Order took significantly longer than estimated time frames with no communication given. No reasoning provided on questioning and overall lack of communication regarding the progress of the order.

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Poor service

2 out of 5, reviewed on Jun 04, 2018

Difficult to deal with and slow to provide the final product which I have still not received since doing this review.

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Verified Customer

Mixed

3 out of 5, reviewed on Jun 04, 2018

- Actual singlets I ordered are great, they look exactly like the preview that came through and are made of a great material to wear at the gym. 5 stars for the singlets.

- Manufacturing process is deceiving. OTG says they're an Australian company that wants to be transparent but don't clearly state on their website that their products are made in China. I don't have a problem with products made in china and understand the need to keep costs down with the low manufacturing costs over there but I was fully expecting my product to be made in Australia.

Overall while the singlets are great my decision to purchase from OTG again in the future will definitely affected by the knowledge they were made in China when I know I can get similar products made locally for a similar cost.

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Comments
On The Go Custom Apparel Official

Hi Isaac, Thank you so much for taking the time to write this feedback. It's awesome to read that you are happy with the quality of your singlets. Regarding to the manufacturing processes... read more »

Fast service in a short time frame

5 out of 5, reviewed on Jun 01, 2018

I contacted the ONTHEGO team just over 3.5 weeks before I needed a significant order delivered for our Red Bull Air Race team. We supplied the design, the OTG team tweaked it to match the gear they would supply and had it delivered to Japan in time for our event. Throughout the whole process they stayed in touch, kept us updated on where it was at and did their best to satisfy any requests we had. The goods were delivered on time, to specification and looked great. Recommend these guys.

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Comments
On The Go Custom Apparel Official

Hi Muz, Thank you so much for the lovely feedback! We are so glad to hear that your order have come within a good time and have been off awesome quality. We are 100% determined to keep this... read more »

brisbane

  • 5 reviews
  • 2 comments
  • 1 answer
  • 1 helpful vote
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Value for money but takes more than 5 weeks

4 out of 5, reviewed on May 30, 2018

We have a kayak racing squad and did an initial order of 5 x long sleeve running tops to see if they were fit to paddle in. After a few corrections to the original order, the final proof was sent off. Unfortunately when we received the shirts the printing on one of the sleeves was upside down, so OTG corrected the issue and supplied replacements for free. The tops were great to paddle in. The ladies S and XS head holes were a little tight to get on/off. We placed another order of the same shirts/design on 30/4 but it did not get sent to production until 7/5 and we were then told we would not receive them in time for our club race on 3/6 as it takes 5 weeks from when it goes to production...

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Comments
On The Go Custom Apparel Official

Hi Jateureka Thank you so much for reaching out and for this lovely feedback! We sorry to hear you had some delays with the initial order but we glad to hear that we were able to resolve thi... read more »

Great Experience as a first time customer

5 out of 5, reviewed on May 29, 2018

This was my first order with ONTHEGO, it was terrific. Despite a slight problem with my initial order, once pointed out, the team at ONTHEGO responded immediately and rectified the problem without hesitation. Highly recommended

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Comments
On The Go Custom Apparel Official

Hi Catherine, We are thrilled to hear that you have had such a great shopping experience with ONTHEGO CUSTOM APPAREL as a first time customer and that you are enjoying our apparel. Thank you so ... read more »

MELBOURNE, Victoria

  • 20 reviews
  • 2 answers
  • 10 helpful votes
Private message

Good quality

4 out of 5, reviewed on May 29, 2018

We have a women's running team, and use OTG for our merchandise. So far its been really good, very happy with it all. I do find that some of the larger girls have trouble fitting our singlets, which is an issue. Make sure you triple check the details, and go up a size if unsure. They are not true to size, but hardly any sports apparel is. They are great to deal with, will be using them in the future.

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Comments
On The Go Custom Apparel Official

Hi Cristie

Thank you so much for this feedback.

We are so sorry to hear your singlet was not the right fit. We're going to use your feedback in improving our fit. Thanks again.

Have a lovely weekend!

- Matthew OTG

Great Service & Products

5 out of 5, reviewed on May 29, 2018

Really happy Boys Basketball team---boys got to design their own uniform & the pre-production artwork review & customer support over the phone was fantastic. Would use On The Go again!! Thanks

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Comments
On The Go Custom Apparel Official

Hi Linda, We love love love this feedback! We are so happy to hear we have a fan in you. We are passionate about what we do and we are glad we have been able to impress you. We do hope your... read more »

Ordering system is cool

4 out of 5, reviewed on May 29, 2018

Love the ordering system, so cool! That process to place order was super easy, but would be great to not have to print the final design and physically sign, love if that was online too. The sizing says it is true sizing, but it is on the small size and the sizes are all a bit small for the team so suggest checking that closely.

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Comments
On The Go Custom Apparel Official

Hi Sian, We are thrilled to hear that you have had such a great shopping experience with OTG custom apparel and that love our 3D designer. We will take your feedback back to our production man... read more »

Excellent quality

4 out of 5, reviewed on May 29, 2018

Very helpful with designing. Wish the delivery time could be quicker though instead of 5wks, 3 weeks would be better

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Comments
On The Go Custom Apparel Official

Hi Debby, Thank you so much for reaching out and for this lovely feedback! We do hope to see you shopping with us again in the future and we hope you see our dedication to our terrific custom... read more »

Good products and happy to deal with issues

4 out of 5, reviewed on May 29, 2018

Ordered a few polo shirts for a sports team and the design that was signed off wasn't the one I received. The ones I did receive look awesome and they are doing a reprint of the correct design. Yes, it was an issue but the way the dealt with it will see them keep my business.

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Comments
On The Go Custom Apparel Official

Hi Thomas, Thank you so much for reaching out and for this lovely feedback! We sorry to hear you had some delays with the initial order but we glad to hear that we were able to resolve thi... read more »

Wollongong

  • 2 reviews
  • 1 comment
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Verified Customer

Fantastic Running Shirts

5 out of 5, reviewed on May 29, 2018

Greg of OTG was great to work with. Communication was prompt and we discussed changes over the phone. Very happy with garments with all our running team enjoying wearing them on regular runs.

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Comments
On The Go Custom Apparel Official

Hi Webby

We are thrilled to hear that you have had such a great shopping experience with ONTHEGO CUSTOM APPAREL and that you are enjoying our garments. Thank you so much for taking the time to leave this review for us.

-Matthew

Excellent product and stellar staff support

5 out of 5, reviewed on Apr 23, 2018

OTG has been excellent in providing us consistent sales support from start to finish - the consultation process was easy, quick and they even followed up after delivery - they even delivered the product early!
Our uniforms are great quality, the colours are bright and exactly what we ordered and were expecting. For a difficult order with obscure numbering, OTG did a great job. Our whole hockey club is so proud to get out and rep our beautiful new uniforms!
Would definitely recommend to anyone looking to kit out a club or a local team.

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Comments
On The Go Custom Apparel Official

Hi Kass,

We are thrilled to hear that you have had such a great shopping experience with OTG custom apparel and that you are enjoying our product range. Thank you so much for taking the time to leave this review for us.

- Matthew OTG

Verified Customer

Wonderful service. Great product

5 out of 5, reviewed on Apr 23, 2018

Working for a charity we work off an oily rag so it is hard to get a reasonable deal. The team at ONTHEGO were very accommodating in working with our specifications, cost and designs. After a bit of back and forward we were able to move ahead with a large order. The singlets design met the design perfectly and we are incredibly happy with the final result. Thank you from Team Black Dog!

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Comments
On The Go Custom Apparel Official

Hi Evan. We cannot thank you enough for this absolutely amazing feedback! We are overjoyed to hear of your shopping experience with us has been nothing but quality. We pride ourselves on our... read more »

Verified Customer

Amazing service. Amazing quality. Amazing product.

5 out of 5, reviewed on Apr 17, 2018

WE ABOLUSTELY LOVE THE TOPS!!! They are amazing quality, such a good feel and look incredible!
The colours came out EXACTLY how we wanted them to, the On the go staff promptly answered my 101 questions i asked along the way and we've had so many customers compliment the design of the tops.
Thank you SO much for all of your help with the process guys!

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Comments
On The Go Custom Apparel Official

Hi Steph Thank you so much for this fantastic feedback! We are so glad to hear your shopping experiences with us here at ONTHEGO have been simple and issue free. We hope you will choose to s... read more »

Verified Customer

Top quality hoodies

5 out of 5, reviewed on Apr 11, 2018

Everyone is extremely happy with the Academy’s new hoodies. It’s been a good experience working together with ‘On The Go’ to come up with a great design, very reasonable price and quick turnaround. We are most impressed with the high quality hoodies. They really do stand out from others I’ve seen and felt.

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Comments
On The Go Custom Apparel Official

Hi Nick, Thank you so much for the lovely feedback! We are so glad to hear that your order have come within a good time and have been off awesome quality. We are 100% determined to keep t... read more »

Hats and China

4 out of 5, reviewed on Apr 04, 2018

Great Service from the Team. Had some delays with the initial order but was communicated with and offered solutions along the way. Great to see some new players in the market taking on the competition. Final product is fantastic and people are genuine in their support.

Will use again when the need arises.

Was this review helpful? Yes

Comments
On The Go Custom Apparel Official

Hi Lucy, Thank you so much for reaching out and for this lovely feedback! We sorry to hear you had some delays with the initial order but we glad to hear that we were able to resolve this... read more »

Melbourne

  • 1 review
  • 1 comment
Private message

Verified Customer

Improving

3 out of 5, reviewed on Mar 21, 2018

After a shaky start, the team at 'on the go' have become proactive in addressing the issues. They are in the process of re-doing the order and have refunded for the initial issues.

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Comments
On The Go Custom Apparel Official

Thank you for reaching out to us. We are so sorry that you have had a less than satisfactory experience shopping with ONTHEGO lately. We are currently looking into this further and have these i... read more »

Unfortunately, after asking for the chance to redeem themselves, I've had no further contact from OTG even after chasing up the status of the re-order. Good-bye.

As advertised, can't fault it

5 out of 5, reviewed on Feb 28, 2018

Product arrived a bit earlier than i expected. Looked as it did on the website.
Been wearing my shirts for a few weeks now & find them comfortable & cool.
Good stuff.

Was this review helpful? Yes

Comments
On The Go Custom Apparel Official

Hi Brent!

We are thrilled to hear that you have had such a great shopping experience with ONTHEGO CUSTOM APPAREL and that you are enjoying our shirts. Thank you so much for taking the time to leave this review for us.

-Matthew

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Questions & Answers

Do you ship to the United States?

justindd31 asked on May 18, 2018

Answer this

Hi Justin,

Yes we definitely do ship to the US.

Please let me know if you have any more questions.

-Matthew OTG