Finally received a reply from Athena Solutions Team, after posting this question here. They still can't provide me a confirmation when I can receive the replacement package as they actually don't have all the replacement parts. So far this blender of mine gave us an extremely short (useful) lifespan, 61 days to be exact as the blender arrived on 10-Sept-2018 and malfunction presented on 09-Nov-2018. Will I get to resume the use of this blender (with confident) before Christmas this year 2018?