Palm Beach Collection
Verified36 reviews
Reviews
Waste of money
Purchased large diffuser and large candle. The diffuser is only good in small rooms such as toilet.The candle is an absolute waste of money. It's quite expensive considering that there is no scent to it at all when its lit. Its just like those cheap candles from dollar shops. I was burning the candle in my room for 4 hours, keeping the bedroom door closed and there was absolutely no scent. Very disappointed. Will never buy again and will not recommend. Show details
Waste of money
The fragrance cannot be smelt at all. I have turned the reeds numerous times and it’s over 24 hours now.Purchase another brand that works. Never normally leave reviews but it’s that’s bad I felt the need too. Sorry Show details
Hi SLB, Thank you for your review. I'm sorry you feel disappointed with your reed diffuser... Read more
. If you wouldn’t mind emailing us at info@palmbeachcollection.com.au, we would only be too happy to investigate this further. Kind Regards, The PBC Team xFully redeemed themselves with follow-up customer service
Edit: 3/6/2021 - I want to retract the statement I made about this company not taking customer service seriously. Due to an IT issue they had not received my initial comments about the broken candle, however upon reading my negative review on productreview.com.au they responded to me expediently and not only did they send me a replacement candle...they also sent me a few other nice gift items.Thank you for taking my brusque comments so graciously and for rectifying the situation. I am both appreciative and have egg on my face for leaving such… Read more · 2 a strong negative review. Original review (superseded) My package arrived with one of the most expensive items broken due to poor packing. I was beyond disappointed as this meant I could not gift it as i had intended to. What was more disappointing was that despite my contacting Palm Beach and also providing a picture of damaged candle, they have not bothered to contact me all. Neither to apologise or to offer a refund. What's amusing is that the review I submitted for the unbroken candle was uploaded onto their website which proved that they did read my emails. Despite the fact that my feedback about the damage was not responded to. Don't shop here - terrible service and no customer care.
Amazing smell and great customer service
Have purchased a couple of the Palm Beach Diffusers and candles and love them all. I bought a diffuser from a third party shop and when I get home the reed was missing (think someone had opened the box to see the product, wasn't the fault of Palm Beach), but I contacted Palm Beach directly and they sent me a replacement straight away! Great service! Show detailsReally surprised at low reviews
I absolutely love the Palm Beach candles. The jasmine and cedar is my favourite; followed by clove and sandalwood. The smell of these candles is divine. Throw is great too. Design is classy and they look great as a decor item. The Jasmine and Cedar is one of my favourite candles ever. Show detailsAmazing Customer Service
I was so impressed with the customer service of the PBC team, especially Niedra. I was given a PBC as a gift and went to use the candle the 2nd time...….after an hour of burning it shattered the glass and was ruined. Anyway I emailed PBC straight away to see if that had happened before and I was asked lots of questions. In the end it turned out to be my fault as I didn't read the care label about trimming the wick. But still after this they sent me not only a replacement candle but also a wick trimmer and infuser. I was totally impressed, not many companies do this. I cant wait to burn my new coconut and lime which smells gorgeous! Thank you guys, very much appreciated. Show detailsCandles, hand wash and rheeds - amazing!
I recently received the clove & sandlewood rheed, lime & coconut candle and watermelon hand wash. They smell amazing. Fantastic service from the company. Beautiful packaging. So happy would highly recommend this company and their beautiful products. Show detailsMy Candle Exploded Christmas Day
I would not recommend these candles as on Christmas Day 25/12/2018 my candle exploded and nearly caused a house fire. I have tried contacting the company but haven't heard any response back. Very poor customer service and quality of product.Best candles
I have used Palm Beach candles for over 5 years (in all sizes and scents) as well as the beautiful reed sticks. I have had no issues ever. My recommendation is to only light one wick at a time and to alternate so the melted wax evens out each time. I find any 2 wick candle burns too quickly, gets very hot and sooty if I burn both wicks at the same time. Also, as with all candles, you MUST regularly trim the wick, if I’m burning it for too long, I blow it out trim it and relight it. It will get smoky and sooty if you don’t. Palm Beach candles are the only candles I ever purchase!Disappointed. No wick
I asked my sister to buy me the watermelon candles for my birthday after smelling the nice scent at a shop in Parramatta. Last night i opened the box and there was no wick. How am I meant to light a candle with no wick? Then I thought " maybe for some reason the wick is underneath and you have to flip the candle". So I removed the candle from the glass and saw two SMALL wicks. I got upset that my sister spent so much money on a dud candle. What my partner ended up doing was cutting the candle in half and then cutting a chunk off the top. We put the pieces of candle around the small wicks and then lit it up. I'm so disappointed in this candle and would not recommend it to anyone.Glass exploded
I would not recommend this candle. I lit the candle and it was on approximately 2 hours, the candle was halfway down the glass container when suddenly the glass exploded, luckily no one was near the candle. I managed to blow the candles out eventually as it still burnt and the flames got higher, it was also sooty around the glass. I personally think it is a fire risk.Perfect
I love these candles. I got the lime one and it smells absolutely nice. I'm not sure about the other people here who were complaining about the excess smoke. Maybe they just got a bad batch? I didn't experience that problem though. Of course there was still smoke but it wasn't that much and I used the candles in a ventilated area.Beautifully scented candles
I was initially skeptic although to try when I saw some other reviews, but I purchased a Watermelon scented one and it smells absolutely beautiful. Perfect for Summer, the scent becomes quite strong and fills the room (used the standard candle)I always turn it off after 3 hours approximately and trim the wick after each use.
Customer Service Team - excellent response rate
Gave Feedback via social media (I couldn’t see an email via website) Facebook mentioned that they had a quick response rate, I messaged on the weekend and to my surprise was very quick to respond.They were grateful of feedback and sent a care pack to show appreciation. Faith is restored. Beautiful scent throw. Amazing quality love gifting these as it includes matches into their candles.
Beautiful scent and gorgeous packaging
I recently purchased the Palm Beach Collection reed diffuser fragrance Lillies & Leather, and it’s amazing. The scent is noticeable without being fake or overpowering, and floral without being too sickly sweet. I have a large open plan dining/kitchen/living area, and I find that the scent is noticeable in most areas, but subtle.I don’t usually like candles because of the safety aspect (mostly I just forget they’re on) and I’ve had diffusers in the past that had almost no fragrance.
The styling of the product is really nice, It looks far more expensive than it is, the white and natural look with silver trim is really elegant.
I’ll be getting more Palm Beach Collection stuff for around the house.
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Hi JoLei, Thanks for your review. I am sorry you are not happy with your purchase. Please get in touch with us directly so we can help resolve your issue - info@palmbeachcollection.com.au. Kind Regards,
The PBC Team