Product Great, UX not so much.

2 out of 5, reviewed on Jan 16, 2018

I tried multiple times to order some pet food and supplies. Unfortunately, PayPal wasn't working but PayPal took you back to the site as if it had worked so I thought for a few days I had ordered.

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Comments
Pet Circle Official

Hi Sarah, we're so sorry that we have let you down in this area. We too are disappointed about this error on our website and we are actively working to have it resolved as soon as possible. We know... read more »

Love Your Prices!!

4 out of 5, reviewed on Jan 16, 2018

Pet Circle always has better prices than the pet shops. Easy to order and prompt delivery. Everything you need for your pet is here.
Have been ordering for a few years now.

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Comments
Pet Circle Official

Hi Bev, thank you so much for your kind words. We appreciate your feedback and if there is absolutely anything else we can do to improve our service, let us know! We aim to be the best of the best ... read more »

Excellent

5 out of 5, reviewed on Jan 16, 2018

I like the ease of buying online and the quick delivery, good service. Product was exactly as described. Will definitely be purchasing again from Pet Circle

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Comments
Pet Circle Official

Hi Sarah, online feedback is precious to us and we are thankful you took the time to let us know about your experience with us. We are glad to know your experience was positive in every possible wa... read more »

Makes online shopping simple

4 out of 5, reviewed on Jan 14, 2018

More details on approx shipping time with final purchase details would be handy. I waited longer then what I thought for my package. Lucky it was not urgent.

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Comments
Pet Circle Official

Hi Aymie, thank you for getting in touch with us. We are always hard at work to make sure our team deliver on our brand promise and every customer has a positive experience. Clearly we could have d... read more »

Convenient, cheap and quick.

5 out of 5, reviewed on Jan 14, 2018

Quick and easy to order online and delivery was prompt. Prices were better than our local pet stores and other online pet supply stores! Will definitely be coming back. All products were good quality and packaged well.

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Comments
Pet Circle Official

Hi Shakira, we could not ask for a better compliment. Knowing that your selection was exactly what you needed reminds us of the importance of considering our customer's preferences first in everyth... read more »

Great

5 out of 5, reviewed on Jan 14, 2018

I am a new customer to Pet Circle I found the ordering and delivery service great I will keep using your service.

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Comments
Pet Circle Official

Hi Sean, wow what a lovely statement. Reviews highlighting the commitment of our people to serve every customer with passion reaffirm that we are indeed living up to our mission statement. We're so... read more »

Fantastic service.

5 out of 5, reviewed on Jan 13, 2018

Staff were extremely helpful and promptly replied to my queries over the Christmas break. Delivery was fast and the price was excellent value for money. I will definitely be using this company again. Many thanks.

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Comments
Pet Circle Official

Hi Sandra, we are beaming with pride knowing that we hit the mark and delivered on everything that we promised. Everyone here takes pride on what we do and it is through feedback like yours full of... read more »

great service

5 out of 5, reviewed on Jan 12, 2018

easy to use website, very prompt delivery. very happy with the products and competitive prices. will certainly order again. Thankyou

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Comments
Pet Circle Official

Thank you so much for taking the time out of your busy schedule to review our business. We are glad to know that your purchase was just the right product for you, and we totally hit the spot. We kn... read more »

Convenient and fast delivery

5 out of 5, reviewed on Jan 12, 2018

Easy to order online. Good price and fast delivery. Items were priced well and a good variety available. Would shop with pet circle again

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Comments
Pet Circle Official

Hi Pam, wow what a glowing review we have received from you today! We couldn't be happier knowing that we ticked all the boxes and that you'll be back for round two :) We are looking forward to del... read more »

Awesome!

5 out of 5, reviewed on Jan 12, 2018

Easy to use website with a great range of products at great prices. Very fast delivery and free shipping over $29 which is amazing.

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Comments
Pet Circle Official

Hi Christine, thank you! Our business goal is to have every customer leave their experience with us wanting to shout to the rooftops about our service, so our five star review is a goal achieved fo... read more »

Verified Customer

Perfect

5 out of 5, reviewed on Jan 11, 2018

Fantastic service and great products at a great price! I ordered on a Wednesday night after 7pm thinking it would be a few days before I got my pet food and Thursday morning it was delivered! Stress and hassle free!! Definitely purchasing of again in the future!

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Comments
Pet Circle Official

Hi Jade, that's so amazing to read. Reviews highlighting the commitment of our people to serve every customer with passion reaffirm that we are indeed living up to our mission statement. We're exci... read more »

Super fast delivery

5 out of 5, reviewed on Jan 11, 2018

So easy and fast. Being close to Christmas, thought there would be a delay in delivery. Was surprised when it arrived within 2 days. Prices were good too. Very happy!!

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Comments
Pet Circle Official

Hi Gianna, thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off. We are so delighted to hear that your purchase e... read more »

Perth

  • 2 reviews
  • 1 comment
  • 1 helpful vote
Private message

Pet Circle is great - SACK COURIER PLEASE!

3 out of 5, reviewed on Jan 11, 2018

I placed my first order with PC a week ago (4.01.18) $300 worth of dog food, not a little order. The customer service was helpful when I could not use pay pal and made sure my order was packed same day.. this is where good vibes ended and my trouble started!! I called Courier Please yesterday and asked for an update on my parcel and i was informed by TWO PEOPLE it would be delivered the next day. I called again today (when it should have been delivered) and was informed it had not been picked up from Pet Circle yet!! its been a week and I am in WA!!!

Pet Circle - The customer service was great but unfortunately the courier service is a let down. I have read other reviews on this courier and I do not know how you're still shipping with them. It is unfortunate that a bad experience with a company that ships for you and not related to you at all, has soured my whole first order. I hope you can look into offering another courier service as I am very hesitant to order from you again which is unfortunate.

Anyone in WA - Be aware of Courier Please and their shipping times!

1 person found this helpful, do you? Yes

Comments
Pet Circle Official

Hi Sam, I am so sorry to hear of this experience. We couldn't be more let down and will definitely be taking this feedback on board. When it comes to delivery time frames for WA, it is indeed 5 - 7... read more »

Hello - Thank you for your reply. I am aware WA is 5-7 days that is not an issue. The issue was my stock had not been picked up by Courier Please for a whole week. I will now be looking at 10+ days... read more »

Excellent customer service

5 out of 5, reviewed on Jan 11, 2018

Very impressive customer service and fast delivery. I received email replies in an hour to respond my queries on Boxing Day.

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Comments
Pet Circle Official

Hi Elaine, perfect! What a way to end the year :) Thank you so much for taking the time out of your busy day to let us and others know about your lovely experience with us. It's much appreciated!

Timely- first time customer.

5 out of 5, reviewed on Jan 11, 2018

Service excellent. Looked up products wanted to purchase, Hills cat food. Cost of product was made affordable by purchasing on line. delivery to the door even better and happened within a very short time frame. Would certainly buy again through Pet Circle.

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Comments
Pet Circle Official

Hi May, your recommendation means so much to us. We know you have many options out there, so your loyalty to our store is such a nice gesture and we are willing to work hard to make sure you always have the best experience possible. Thanks again!

Our Pet’s Wonderland

5 out of 5, reviewed on Jan 10, 2018

I am so very glad I found your site. Your prices are excellent and delivery is a dream. We are relatively new comers
and are very impressed with ease of ordering, your site is very easy to follow and ordering is so simple not complicated
at all. I like that you offer automatic re-ordering with option to cancel or change at anytime. Thank you very much have made
my life so much easier to shop for our companion hassle free and good prices. Yvonne.

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Comments
Pet Circle Official

Hey Yvonne, wow that's just fantastic! We're so happy that we impressed you early on in your relationship with us, it will only go up from here, we can tell you that much :) It's all about making i... read more »

  • 2 reviews
  • 1 comment
  • 3 helpful votes
Private message

Unable to use paypal

1 out of 5, reviewed on Jan 10, 2018

1st time trying to use site, the menu or search icons were not working, when I did a work around to select products, when I went to pay site is not accepting PayPal, I have tried the latest Chrome and other search engines to no avail. Called the 1300 number unable to talk to anyone in Australia...disappointing

Why is Oz not getting simple things right for online shoppers

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Comments
Pet Circle Official

This is a really disappointing moment for us too. We will definitely take the feedback on the chin and work as hard as possible to make things better for you guys. We have some issues with Paypal, ... read more »

Thanks for your response...Transparency with customers should be first ... when will customers be able to use PAYPAL on the Pet Circle website ... please advise clearly... thank you

Great service

5 out of 5, reviewed on Jan 10, 2018

Great chat support and efficient service even during the busy Christmas period. Chat support time was also excellent and very helpful

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Comments
Pet Circle Official

Hi Jayne, thank you so much! It's reviews like this that really leave us all smiling from ear to ear. We appreciate the time you have taken to let us know about your experience and we are all anxio... read more »

Customer service - on point.

5 out of 5, reviewed on Jan 10, 2018

I have recently been a first time customer of Pet Cricle and continuously am impressed by their professionalism and customer care.

First of all, our delivery was super speedy. Secondly, one of the products was too small for our puppy so I contacted them and within 20 minutes had a response and was sent out the next size up and only had to pay the price difference between products! Will definitely be a returning customer!

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Comments
Pet Circle Official

Hi there, thank you so much for your glowing review! We will make sure to share this with the rest of the team. It really uplifts our spirits to know we are heading in the right direction and that ... read more »

Surprising Service

5 out of 5, reviewed on Jan 09, 2018

I ordered my dog's food from Pet Circle after another online retailer had really let me down. I placed my order on a Friday evening, knowing that my dog only had a few day's of food and I would probably need to drive to the nearest pet store and get a small supply to tide us over. I was really surprised to get delivery on Tuesday morning, saving me time and money. Getting delivery before the charge even appears on my bank statement is as good as it gets.

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Comments
Pet Circle Official

Hi Kit, thank you so much for the glowing review! We're so happy that we managed to impress you even more than you thought, that makes us really proud. We're always looking at ways to go above and ... read more »

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Questions & Answers

do you send orders by Australia post or a courier? couriers DO NOT come here but they say they do. and I spend weeks trying to find where it was dumped. eventually shows up in Baradine and as I do not have a car this is not suitable. australia post delivers all the way to or small village. regards chris Matthews..... chris @apolaris.com

gwabegar1 asked on Apr 09, 2017

Answer this

Hi Chris, we have both delivery carriers available. If you want the order to go out with Australia Post, all you need to do is contact us via our phone 1300 60 80 03 or email: sales@petcircle.com.au and have one of our helpful agents submit the order for you!

I ordered dog food on Wednesday to deliver to Perth. How long till it arrives?

jess asked on Nov 01, 2015

Answer this

Hi Jess, Shipping to Perth generally takes between 5 and 7 business days - hope this helps!

" To truly answer your question " I'm in Perth & I ordered $120 worth of food & toys on the 07/02/2017 & still nothing ( today is Saturday the 18th so it will not arrive till at least the 20th - so 5-7 business days what a joke! Now I have to buy some more food local as now my stock has run out which I have not saved but lost money - Not a happy customer for first & last order ?

CUSTOMER SERVICE DOES NOT EXIST. I waited 12 days to get a delivery to Perth. When it finally arrived on the 13thy day I received only half of what I ordered. When I rang their 1300 customer number I got some overseas call center, sounded like India or Phillipines, I told them I only received part of my order, all they could say sorry about that do you want a refund for the missing item. I suggested they send the missing item in an over night express bag. I got another sorry we don't do that. I will never deal with this mob again. Be warned !!!