The Philips Sonicare AirFloss has been replaced by the newer Philips Sonicare AirFloss Ultra model.

Model: HX8240

4th Air Floss unit via replacements through my dental office and failure of unit always within 2 mon

2 out of 5, reviewed on Oct 30, 2017

Three of the four units stopped working with only a clicking noise and the latest just stopped with only a ringing sound. When this product is working, it is very helpful but when it stops, it is dead with no apparent repair or reset options. Very frustrating. With one of the units, I disassembled the outer shell to access the mechanical apparatus and could find no disengagement of the gears or reason for the clicking. The units were always kept on a maintenance charge and there was never a dropping or abuse of the product. After having had four of these, I have come to the conclusion that there is definitely an engineering flaw which seems to affect the product within a very short consumer use period.

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Philips Official

Hi there, we appreciate your thoughts on this. We're very sorry to hear that you haven't had much luck with the 4 AirFlosses you've had. Here's a troubleshooting tip that might help: charge the app... read more »

Canberra

  • 3 reviews
  • 1 helpful vote
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Verified Purchase Model: HX8111/02 (Original)

Good Product but not at all recommended

1 out of 5, reviewed on Sep 05, 2017

I have purchased two of these in last 2 years owing to the fact the they are really useful when they work but will just die all of sudden. Great product in terms of what it does but noting the price and the life span, it is not at all recommended. My issue with the airflosser has been that it will turn on but will not floss i.e. there will be no air and water/mouthwash droplets that will come out of it.

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Philips Official

Hi, Maldee. Thanks for sharing your experience on this platform. However, we are sorry to hear that your Airfloss suddenly died. That isn't supposed to happen, of course. Have you tried to charge t... read more »

Model: HX8240

The best thing and the worst thing that happened in my life

1 out of 5, reviewed on Sep 04, 2017

For some one who always had a challenge in flossing, this product was a boon. I have become so dependent on it and can't live without using it after every meal. The worst thing is that I bought my 9th product in the last 3 years. The maximum life was 3 months. The worst part is the latest model fails even in less than a month. Finally I found an alternate product and glad that I don't need to look back.

Was this review helpful? Yes

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Philips Official

Hi, Maddy. Thanks for telling us about this. It is shocking to hear that you have had 9 AirFloss models in the last three years. That doesn't sound good at all. We are not sure what the issue is, b... read more »

Model: HX8111/02 (Original)

Defect In Product; Warranty Not Being Honored!!

1 out of 5, reviewed on Jul 25, 2017

I purchased 2 Sonicare Air Floss Pro, one in November 2015 and one in January 2016; one for myself and one for my husband. I registered the products online and the product was supposed to in warranty for 2 1/2 years. Like so many other users have experienced, the products fail after a few months of use with a similar issue each time: the unit locks up and does not turn on even though it has a full charge!! I have had each of these products replaced twice (and returned the defective model to Phillps). Today I call because one of the airfloss stopped working yet again. PHILLIPS refused to replace the product even though there is a year left on the warranty!! I was offered a 10% discount coupon. Phillips has to know that there is an ongoing issue with this product but still refuses to replace or refund the purchase price!! This is a wonderful product (when it works) but Phillips needs to step up and honor their warranty or issue a refund!!

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Philips Official

Hi Darlene, We appreciate that you took the time and effort to share this with us. Sorry to hear that your experience with the product and our customer service wasn't what you expected. Our collea... read more »

Adelaide

  • 1 review
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Model: HX8211/06 (AirFloss 1.5)

Changed 6 in the last two years

1 out of 5, reviewed on Jun 10, 2017

This product's battery does not last long for me at all. I have exchanged 6 ones in the last two years. Each time i had to mail it to Sydney and waited at least 3 weeks for the new ones to come back to me. It means at least 6 months in the last two years i had nothing to use. Asked so many times to extend my warranty just got absolutely ignored.

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Philips Official

Hello Annie, we're sorry to hear about the difficulties you have experienced. We advise you to call us 1300 363 391 for further assistance.

Mondays to Fridays: 9:00 am - 5:00 pm EST

Kind regards,
The Philips Australia Team

Hi do u have a direct line or a specific person i can speak to regarding this matter. I am sick of ringingg the number above and get told that there is nothing they can do abt it which has happened too many times already!

Philips Official

Sorry to hear this, Annie. We just sent you a private message. We like to connect you with our product specialists to look into this further.

Looking forward to your reply.

Kind regards,
The Philips Australia Team

Melbourne

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Model: HX8240

Works great, but it's just a waste of money and time - faulty line of products that keep failing wit

1 out of 5, reviewed on Jun 08, 2017

I loved this product for about 2 months until it stopped working, it smelled like the plastic had melted inside. I contacted customer service, and they replaced it so I was happy. Until this one stopped working too.
The customer service told me to buy a charger from the philips store online, so I dropped another $20-30 on that, when it arrived, it did not fix it. I contacted customer service about returning the charger, but they do not handle that so she won't help me. I have spent so much time and money on this product, a shame because it works so well I want to keep using it, but I can't afford to spend this kind regularly to replace it, it would be cheaper to just go to the dentist and get my teeth cleaned. Currently searching for a new brand - any recommendations? I tried to Airpik but it's not very good pressure-wise.

Thanks
Glen

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Philips Official

Hi Glen, Thanks for leaving your review here and sharing your experience with us. We regret seeing that Airfloss hasn't worked as well for you as you would've liked and we understand that you fe... read more »

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  • 2 answers
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Model: HX8111/02 (Original)

Will Philips Sonicare backup their product - what is a fair use?

4 out of 5, reviewed on Apr 14, 2017

Now on to my third Sonicare in four years. The first failed, then the second replaced under warranty. Now it has failed again - the motor died. I have looked after the unit properly. Rang the help line - after a wait on the phone I was told - sorry - it is an old model, we only have 3% failure rate - but it is out of warranty. I don't think that is good enough for a premium brand and product. What is a fair lifetime for a product? - in my case it works out at 1.3 years per unit - that is not fair or reasonable. The Sonicare Airflosser does a good job, but it appears if you are one of those 3% they (at least the person I spoke to) won't recognise that there must be a manufacturing defect in that particular unit and backup their product. Peter.

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Philips Official

Hi Peter, thanks for the 4 out of 5 stars review. We can understand that three Sonicare toothbrushes in four years isn't what you expected. We'd like to help you. Charging the toothbrush for 24 hou... read more »

Thanks Philips - I had already tried that number and got a response that did not fairly or reasonably respond to the circumstances in my case - I couldn't get the message across - hence my post her... read more »

Philips Official

Thank you for getting back to us, Peter. We completely understand and appreciate you taking the time to write a review for our product. Could you share your personal details with us in a private me... read more »

Model: HX8211/06 (AirFloss 1.5)

Great for the 2 months it worked!

1 out of 5, reviewed on Apr 12, 2017

The Airfloss was a present and the first time I used it I was impressed, however after about 2 months the unit stopped charging - I can hear water in the unit so this is probably the reason. considering it is a water based product it is not sealed very well and I am disappointed - unlikely to risk buying another.

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Philips Official

Hi Sara, We can imagine why you're disappointed, as you were only able to enjoy the AirFloss for such a short time. Could you contact us on 1300 363 391 if you're based in Australia? If you're i... read more »

Model: HX8211/06 (AirFloss 1.5)

Not Fit for Purpose

1 out of 5, reviewed on Mar 13, 2017

During the short period the product worked it met expectations. However approximately nine months in the airfloss no longer functions. The unit turns on however it no longer pushes out the air leaving the device as merely a rechargeable green glowing decorative addition to St Patrick's Day parade.

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Philips Official

Hi there, Such a shame your AirFloss stopped working correctly. That's not what should happen after 9 months of use. We kindly ask you to call our product specialists 1300 363 391, if you're bas... read more »

  • 3 reviews
  • 1 comment
  • 8 helpful votes
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Model: HX8240

Second time failure.

2 out of 5, reviewed on Mar 10, 2017

When it's working this is a great product, it really works well. BUT, this is the second time its failed in less than 2 years. Just stops works and won't respond to a recharge. Philips replaced my first unit and I thought I just had bad luck. Now it's happened again, same issue! Great dissapontment particularly from such a reputable brand.

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Philips Official

Hi George, We're sorry to see you've been having such bad luck with the AirFloss. Especially since you like using it so much. Have you perhaps reached out to our consumer care colleagues again abo... read more »

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Model: HX8211/06 (AirFloss 1.5)

Faulty product, and customer service

3 out of 5, reviewed on Mar 02, 2017

After a relatively short time the water would no longer eject from the unit.
No receipt (as a gift )so customer service NZ are not interested.
Sealed unit so can't even get it fixed.
Relatively new and now only option is to put in rubbish bin.

May 8th, 2017 Update: Had it a short while and it broke down. Fortunately after my rant on this review Phillips Australia c

You must keep your receipt or you will have a terrible problem with the NZ office getting it replaced. As it's a sealed unit it cannot be repaired so it's useless.

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Philips Official

Hi Michele, Thanks for contacting us. You mentioned that you have been in touch with our customer service about this issue already. Have you contacted them by phone? And do you have a reference nu... read more »

Philips Official

Hi Michele,

Could you please share your phone number and email address through private message perhaps? We will send you a message now.

Kind regards,

The Philips Australia team

Yes I rand the agent/office inNZ
Unfortunately I didn't write down her name.
She hung up on me!

See all 7 comments

My airfloss works for few times but now its dead and just hissing sound

1 out of 5, reviewed on Feb 14, 2017

Hi.. I have the same issue. It's been few uses only and now its broken. Just hissing sound and motor looks like not working. Very disappointing as this product is not that cheap and I can't find my receipt! Based on the reviews seems like this is a product issue. I hope Philips will have to replace mine.

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Philips Official

Hi Patrick, we appreciate your feedback and can imagine this is not what you expected from your Airfloss. We would like to further look into it. Would you mind contacting us on the following number... read more »

Verified Purchase

Broke again

1 out of 5, reviewed on Feb 07, 2017

After HX8140 dying on me for no reason, bought HX8350 during last Christmas sale. It's only been a month or less and it broke again. The same issue with the old one. Makes a hissing sound but nothing happens.

Phillips AirFloss must be fundamentally defected with its architecture.

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Philips Official

Hi Janet, thanks for taking your time to write this review and we like to see how we can help. We advise you to follow this link: http://www.p4c.philips.com/cgi-bin/cpindex.pl?ctn=HX8372/01&dct=Q... read more »

  • 1 review
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Model: HX8211/06 (AirFloss 1.5)

My airfloss has died again

2 out of 5, reviewed on Jan 22, 2017

Well my second airfloss died last night after giving me issues this week - sooo disappointing - it lasted a few months like the first one. It makes a huge difference when it is working - but Clearly the design is problematic if the engine conks out so fast. disappointed :(

1 person found this helpful, do you? Yes

Comments
Philips Official

Hi Judy, Thank you for your honest review. We can imagine your disappointment, but we are eager to see if we can restore your faith. Could you therefore please contact us at 1300 363 391? Our ag... read more »

Launceston

  • 8 reviews
  • 1 comment
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Model: HX8240

Worked well ......for a while

2 out of 5, reviewed on Jan 16, 2017

Purchased a Sonic air HX8240 which worked well for a few months. It did perform better than I thought and gave a good clean to the gums removing heavily impacted foods straight after meals (no more tooth picks).

However it wasn't long and it started to "air lock" in the fluid reservoir- after a few shots the fluid and force would get less each shot. Opening the hatch removed the vacuum in the reservoir and allowed the unit to function for a few more shots until it "air locked" again.

Recently it just stopped mid clean and the "on" light would go off as soon as you pressed the "trigger". The unit has a strong burnt smell, so I assume the motor or circuitry is fried.

It wasn't cheap and I cant find the receipt, so in the bin its goes- worse still I just brought some replacement tips which are ridiculously expensive for what they are.

Based on the many negative reviews I don't think my unit was just a random faulty unit and I couldn't recommend it.

Great concept- pity the product doesn't live up to it. Seems to be so very many small appliances that fail so readily- but all are priced just cheap enough, and work just long enough, that the majority of people don't return or complain (or report on this site) in the required numbers to force changes to design and manufacturing practices.

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Philips Official

Hello AC,

Thanks for submitting your review here. We take this very seriously. Could you please share your phone number and email address with us through a Private Message?

Kind regards,

The Philips Australia team

Well done Philips!! Certainly cant fault Philips's customer service. I had a response from them the night I posted my review and received a replacement unit on 23-1-17 (7 days later). All it took ... read more »

Philips Official

Hi there, Thank you for your follow-up. We're glad we could be of assistance and we're happy to hear that things have been resolved. Please know that you can always contact us via Facebook, Twit... read more »

Model: HX8211/06 (AirFloss 1.5)

works great - excellent clean feeling

5 out of 5, reviewed on Jan 15, 2017

I've had mine for 3 months now without any problems. I irregularly manual floss so I find I can quickly use the Sonicare AirFloss when I am too lazy to manual floss which means I pretty much use it everyday filled with mouthwash. Gives a nice fresh feel. From what I've read online it's always good to still manual floss but I've enjoyed using this product and am happy with the purchase.

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Philips Official

Thank you for sharing this glowing review here with us, Dave. We're very glad to see you're able to get a nice, fresh and clean feel from using the AirFloss. Keep it up!

Kind regards,
The Philips Australia Team

Model: HX8111/02 (Original)

4 broken down

1 out of 5, reviewed on Dec 27, 2016

My 4th one just broke down, all broke down in less than a year, so each only worked for a few months or so. I do think it is a very effective way of flossing, but the continued breaking down is ridiculous!

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Comments
Philips Official

Hi there Adrienna, thank you for your feedback. We see your point, the Airfloss breaking down four times is far from ideal. We believe you've already been in touch with our team for assistance, but... read more »

Model: HX8211/06 (AirFloss 1.5)

Great when it works, but so many problems

3 out of 5, reviewed on Dec 04, 2016

I purchased this from Shaver Shop. The first unit stopped working within 7 days of purchase. It then took Shaver Shop nearly 3 weeks to arrange a replacement for me. Thier excuse was that there were waiting on stock which isn't faulty. I've now had the second unit for over 2 months and it's already starting to make funny clicking noises. So looks like I'll be taking it back to for a replacement shortly.

Airflossing is a great idea, shame that the product just doesn't seem to be of high quality. For this price, consumers should be receiving a premium build product that lasts a lifetime.

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Philips Official

Hi Dane, We're glad to hear you like your AirFloss in the first place but what a pity to read that your second unit already start to have some issues after only 2 months. In this case, we indeed... read more »

Model: HX8211/06 (AirFloss 1.5)

Does Not Work

1 out of 5, reviewed on Nov 29, 2016

Broke on second day. Would work randomly from time to time but I finally gave up after a couple of weeks. Contacting and getting help from Phillips is a complete waste of time. Non-response on emails. 24/7 chat is out of commission 24/7.

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Philips Official

That's not what we'd like to hear and we'd really love to look into this again for you. We'll send you a personal message, asking for you contact details, so we can reach out to you about this. Tha... read more »

Model: HX8240

Excellent when it was working

2 out of 5, reviewed on Nov 07, 2016

I think that it improved my oral health. It is a bit top heavy when it is on the charging stand so one needs to be careful not to knock it over. I really liked it. Unfortunately, it stopped working before the first charge was used up :(

When I am back in my home town again, I will be contacting Phillips for a replacement.

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Philips Official

HI Richard, We agree that that is a bit too fast for an Airfloss to die! Sorry for the inconvenience. Please do contact us about this, as we might be able to help out. Don't give up on us just yet... read more »

Thank you for your reply. I am in Florida on vacation, but I will be contacting Phillips once I am back in Canada.
I really like the AirFloss and I hope that you can work out the reliability problems.

Philips Official

HI Richard. Glad that you still like it. Please do contact our Canadian team if you are back! You can reach them on Facebook or Twitter. Don't forget to include the receipt or a picture of the bo... read more »

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Questions & Answers

HX8240

The battery on my HX8240 flosser does not hold it's charge. Is it possible to obtain a new battery? Also it has developed an odd taste, almost like a chemical. It has not been used with anything but water. Any ideas on that.

John asked on Oct 07, 2017

Answer this

Hello, John. Thank you for your question. We regret hearing you are experiencing some issues with your Airfloss. Unfortunately, the battery of the Airfloss cannot be replaced. It's also odd to hear that yours had a strange taste since you only use water. We would like to ask you to ring us to handle the issue further and to discuss your options with the failing battery. You can reach us at 1300 363 391.

Kind regards,
The Philips Australia Team

HX8211/06 (AirFloss 1.5)

how long before I have to replace the nozzle?

Bob asked on Aug 15, 2017

Answer this

Good question, Bob. We recommend you to replace your nozzle after 3 months of normal use. At this point the nozzle will be less effective and ready to pass the task on to the next nozzle. We hope this answers your question.

Kind regards,
The Philips Australia Team

How do I get a full refund for HX8430 model?? I have the receipt. The product has an obvious design flaw and is not fit for purpose. 4 breakdowns in 5 months.. purchased on 3/3/17 now the 4 th unit has stopped working.. Phillips remove this product before anymore people purchase a very flawed product.

Milts asked on Jul 28, 2017

Answer this

Hi there. Thanks for reaching out here and we're very sorry to hear that you have been experiencing so many issues with your HX8430. Did you try to charge the toothbrush for 24 hours yet? Perhaps this can result in a properly working Sonicare again. If this doesn't work, we think you'll be helped fastly if you reach out to us via phone. If you reside in Australia, please call 1300 363 391, and if you are based in New Zealand please get in touch with the team via 0800 658 224. If you have been in contact with us before, please share the reference number with the team. Thank you!

Kind regards,
The Philips Australia Team

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Product Details

HX8211/06 (AirFloss 1.5) HX8221/02 HX8111/02 (Original) * HX8240 *
Price (RRP) $199.95 $169.95
Release Date Mar 2015

* Discontinued