Brookdale Western Australia

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Not the book I ordered

1 out of 5, reviewed on Feb 01, 2018

Orderd a black leather bound book
The World Treasury of Fairy Tales and Folklore
Yes I recieved a book same title, but has a colourful dust jacket. Definitely not what I wanted.

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Online service is terrible

1 out of 5, reviewed on Jan 07, 2018

Right now, their website is broken. You cannot log into "My Account" because the button is broken; but that's where you track your orders. Your only choice is to send an email because checking it on their website is broken. But that's just the tip of the iceberg; they regularly advertise out of order books. Twice I've ordered from there, one of my books in the order was out of order, yet still on The Front Page. Thirdly; their email system is completely automated. I sent in several emails to try and get to the bottom of my order... it was only on my 4th reply that I got to speak to a human being. Even then, they had no explanation for why their website is broken - just to ask if I wanted to cancel the order of my book that was out of order (again, that was on the front page).

This online service is a mess. If you're going to get anything from them, get it in store.

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So quick

5 out of 5, reviewed on Dec 30, 2017

I’m 11 years old and I went into to the shop on Tuesday the 26th of December and I was looking for a book called ‘THE SECRETS WE KEEP‘ we went into your store and asked the lady at the counter.She said that she unfortunately did not have it in stock but she could order it for us. So she ordered it and said it will be here in exactly 5 days.I was so excited.
On the 3rd day of waiting we got a message saying it came. I was so surprised at how well it came.
I was at first happy that it was 5 days because it normally is like three weeks or so but three days.
I was so happy and grateful.
Your staff has amazing gratitude and you service is astonishing

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Excellent customer service

5 out of 5, reviewed on Dec 18, 2017

Today I rang QBD at Epping looking for the Cards Against Humanity Game. The young lady I spoke too was very nice but also told me that they only had 2 left for their staff?? I work in retail and have made that mistake before and asked if they were allowed to do that this time of year (Christmas). She said “yes we get a Christmas bonus every year and are able to put away books and games for ourselves” I was quite confused and said “oh I didn’t know you could do that, thanks for your help”. I then called the Northland store to see if they had any in stock and the manager I spoke too said they were out of stock however Epping had 2. I kindly said “yes I rang Epping but those 2 they have in stock are for staff” she was utterly disgusted and shocked that they told me this and asked for my details to call me back in 5 minutes. When she returned my call, she said that she rang their Regional/Area manager and they were appalled and said that they would try their hardest to access the game for me and also offered me a 10% discount and $20 gift card. I was so overwhelmed and couldn’t believe they would do this for me. The Manager at Northland called Epping and spoke to the 2IC for me to have one of the games. I felt so bad to take something a staff member had put away but was so happy to receive amazing customer service from the Manager at Northland and 2IC at Epping for all their help. The Manager at Northland didn’t have to go above and beyond the way she did for me, however it showed her kindness and pleasure in helping her customers. I ended up buying exactly what i was after and also another box set of Cards Against Humanity to give them the extra business. I’m very happy and will definitely return back to QBD. No hard feelings to the young staff member who told me stock was for their staff, at least she was honest. Thank you QBD!!

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Western Australia

  • 3 reviews
  • 1 answer
  • 4 helpful votes
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Have to order in November to get before Christmas.

1 out of 5, reviewed on Dec 17, 2017

A bit dissapointed that I ordered a couple of books on the 11th December for Christmas.
They weren't sent to the post office till the 16th and you use Australia Post which means they are scheduled to be delivered end of December.
A bit annoying that it will take so long to receive them. I couldn't find a way to cancel the order either. I wasn't awear I had to wait for someone to finish reading the books before they could be sent.

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  • 2 reviews
  • 1 helpful vote
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1 out of 5, reviewed on Dec 07, 2017

Bought my husband a gift card from QBD and didn't realise it expires after 12 months. Went to the store to see if there was anything they might be willing to do to help - they were rude & totally inflexible... Looks like I just gave the store $50 for absolutely nothing. Will never shop there again. Don't tell me they couldn't have honoured it or at least part of it???

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Fantastic & Quick Service

5 out of 5, reviewed on Oct 12, 2017

Great online system - very easy to use for all customers. I highly rate this website to buy books from and will definitely be back when I am going to purchase my next one. 10/10.

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Speed of despatch and delivery interstate is remarkable.

5 out of 5, reviewed on Aug 10, 2017

Book I ordered on 8 August was in my hands morning of 10th August and at a price better than retail.

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Disappointing service

1 out of 5, reviewed on Aug 05, 2017

Disappointed with the service of a staff member at fountain gate QBD, i ordered a book and paid on ordering then over a month i had to wait, and then go to collect it only to be abised about how it wasn't paid for even though i know i paid for it..
Its was more the principle of the lack of nice cystomer service, this shop has completely lost my business i will never get from there again..

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  • 7 reviews
  • 1 answer
  • 4 helpful votes
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Genuine commitment to customer service

5 out of 5, reviewed on Mar 10, 2017

I've read some earlier reviews complaining about online orders not being fulfilled in a timely manner and books being out of stock (an almost universal problem these days I find when ordering books online from virtually all book sellers). I encountered a similar situation recently when I attempted to purchase some children's books. However, when I conveyed my concerns to QBD I received the most exceptional and unexpected response and sensational customer service. In response to customer feedback the company has gone to the trouble of revisiting it's whole stock monitoring process to make sure that this does not happen to anyone in the future and to ensure that the stock availability and timeframes on their website are 100% accurate. Kudos to QBD for being willing to listen to customer feedback and invest time and resources in fixing this problem. Now all of their customers can be assured that the stock availability and delivery timeframes on their website are genuine and accurate - not something you can say about most other online book sellers!

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Awful and terrible

1 out of 5, reviewed on Feb 18, 2017

Bought an ebook because it was cheaper than any other place. Turns out you can only read it through the QBD app and that it is incompatible with any other basic e-reader apps - at least that what I got told over the phone when speaking with their support team. I suppose I should have read the warning - oh wait there wasn't one - in fact the email said I quote "We understand that some customers may want to use their 3rd Party eReader device rather than our eReader app. For more information on how to do this please read this guide". Yet the guide had no information about how to do this - probably because it apparently can't be done.

So I downloaded the QBD app and it wasn't there. Emailed - got no answer. Called the support team and they said they had to refer the problem to somebody else. I was told someone would get back to me in 24 hours. 72 hours later, still nothing. So I called them back. I was told my ebook was not actually available anymore and that they shouldn't have been selling it on their website in the first place. Ok cool, so how come nobody got back to me about it so I could get a refund. Well it turns out they misspelled my email. A bit unsure about how that could happen seeing as they asked me for all my personal details when I payed for the book which would therefore put the correctly spelled email in their system and from there it's called copy and paste. Secondly - you would think if they misspelled my email they should have gotten that automated message saying "failed to send your message because the email is wrong" which should have prompted them to try again. But they didn't.

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Still waiting for my book

1 out of 5, reviewed on Feb 07, 2017

I used my gift voucher to purchase a book via the QBD website on the 16th December. I was advised that the book would be unavailable for Christmas delivery, which was fine by me. Mid-January I received an email advising that the book is out-of-stock with no expected delivery from the supplier, and that I could cancel my order if I wished to do so. I selected another book instead, and was advised that they expected the book to arrive that week, and they would post it out on Thursday the 19th January. When I logged-in to my account to check the progress of my order, it states that the book is "on order", and hasn't been posted. Both book titles are still showing as available on the QBD online website. Also, I've seen both books in their stores. I will never use QBD again. I've ordered books from Book Depository and had them arrive within a couple of weeks from overseas.

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Very disappointing.

2 out of 5, reviewed on Dec 22, 2016

On 6th December we ordered a book on the website which stated "in stock" with an estimated delivery time of 10-14 days. After 14 days and no book we contacted QBD who then informed us that the book was out of stock. As the book was a Christmas gift and we would have accessed it elsewhere had we known that the book was out of stock the customer service lady suggested that we could access the book from a store close by. As our closest store was over an hour away she said that she would order the book (2days) and express post it and that it would be possible that it still would arrive by Christmas. I have just received an email saying that the book is out of stock with no due date and that if we wish to cancel the order please do so. Naturally with one delivery day remaining till Christmas I now have no book and no other way to order this book elsewhere. I have no issue with a book being out of stock but this is misleading and false advertising to say a book is in stock when there is no book actually in the warehouse/stores not once but twice. Please do not perpetuate a mis truth by saying you will get a book to me when there is no book to send. I will not be using QBD again but will use Booktopia instead which I have found highly efficient, honest and good to deal with in the past.

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Online vs. In Store

3 out of 5, reviewed on Dec 19, 2016

Received purchase from online order which cost $55.99 + postage. Sale sticker still on book $12.99.
And the store I visited before I made the purchase online said "we're out of stock, and not restocking" so I didn't have a choice. Not happy at all that the sale price in store was not past online.

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Great Customer Service

5 out of 5, reviewed on Sep 15, 2016

I am constantly amazed by the staff at QBD and how helpful they are! They are always recommending me great books to read and happy to help whenever I have any problems or concerns.

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Four attempts later, four months later - still no book.

1 out of 5, reviewed on Aug 16, 2016

After recieving a gift certificate in April of this year I went to the website and ordered three books. One week later I recieved an email saying only one of three was available, despite the unavailable books still being listed on the web site. So I selected two other books. One week later I recieved another email saying only one of the two books was available, despite the fact that they were both still listed on the website (in fact still are listed on the site). So I selected yet another book... Guess what?
Four months later, the communication has dwindled off to nothing. Still no book.

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Fast delivery! Book in great condition!

5 out of 5, reviewed on Aug 09, 2016

Had no issues, fast delivery, the book is in great condition as described. Great prices, would purchase from here again!

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  • 3 reviews
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QBD Books - Great

5 out of 5, reviewed on Jul 29, 2016

Ordered Sunday 17.7.16, received Tuesday 26.7.16. Was initially reluctant to use QBD due to other reviews, but thought I'd give them a go & found them to be great. Good prices.

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Super Speedy

5 out of 5, reviewed on May 16, 2016

My book was ordered on Friday the 13th and I am reading that book now. Monday. WOW . Thank you QBD and all I can say is that it does NOT get Better That That.....

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Advertise out of print books and dont notify customers

1 out of 5, reviewed on Mar 21, 2016

Really dissatisfied actually. I ordered a childs book on the 10/3 still nothing by the 23/3 to then ring then to be told sorry its out of print! No refund no email/ letter advising either, so everyday i have a 3 year old going to the mail box waiting for NOTHING.

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