Victor Harbor

  • 2 reviews
  • 6 helpful votes
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Model: 551325 Date Purchased: May 2012

WARNING - DO NOT WASTE YOUR MONEY!

1 out of 5, reviewed on Feb 21, 2018

We are just one of many unhappy Rheem customers! Our Rheem Heat Pump Water Heater was installed in our home in 2012 (and was expensive). There are only two people here and hot water is primarily only used for showers. After five and a half years, without warning, it ceased heating, so we contacted Rheem for the contact details of an authorized agent to come out. He found there were MULTIPLE problems, including system circulation pump badly corroded, impellar catching on housing, system pulling into vacuum, and TX valve (and, of course, he charged us for the callout). Concerned about the condition of the HWS after such a comparatively short time, we rang Rheem who sent THEIR employee out to check. According to him, we needed a new heater, not just a repair, and he quoted for this. After ringing Rheem again (we had to because they didn't get back to us as promised) they simply offered a discount on the purchase of a new model. If we can expect to have to replace it again in another five years, WHY would they think we would be prepared to spend thousands on another one??? We will never purchase another Rheem product!

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Rheem Official

Dear Grady, We are sorry to hear about your experience and our customer service team would like to further investigate the issue. If you could please email your contact details through to rheemcu... read more »

Model: 551325 Date Purchased: Jul 2011

Just an expensive joke. Will never buy another Rheem

1 out of 5, reviewed on Feb 14, 2018

Purchased in 2011 as at the time were told we could only have solar or a heat pump to replace a 20 year old electric unit. Roof wasn't suitable for solar so went with the Rheem heat pump.

Seven years later has failed and uneconomic to repair (apparently the heat pump part is completely corroded and not repairable. The tank is fine)

The issue is that we went down this path as it was supposedly environmentally friendly not to mention the cost of around $3,500.00.. So my question to Rheem is how is a water heater that lasts only 7 years in any way friendly to the environment given the energy used in making the the thing as well as transporting it.

I have been told that the standard warranty is 5 years on tank and 2 years on heat pump so obviously Rheem don't expect these water heaters to last very long.

Would suggest you stay away from Rheem. I certainly will never buy another one of their products.

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Rheem Official

Hi Mark, We are sorry to hear about your experience and our customer service team would like to further investigate the issue. If you could please email your contact details through to rheemcusto... read more »

CALGA, NSW

  • 7 reviews
  • 1 comment
  • 1 helpful vote
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Model: 551325 Date Purchased: Sep 2011

Biggest waste of money in my life!

1 out of 5, reviewed on Jan 23, 2018

It worked OK until it was one month out of warranty. We ran out of hot water one evening and I had to get an electrical/refrigeration company to come and check it out. They said something about a blocked "TX valve" and that the unit was "pumping down". They gave me the option to change the valve which sounded very involved and also very expensive with no guarantees. They also gave me the option to rewire the unit so it uses the backup element full time. I opted for this seeing as the refrigeration unit seemed so costly and unreliable. It also showed up on product review that I had been stung. These units are a total lemon and total waste of money. There's no way it would have worked long enough to pay itself off. Now I'm stuck with a hot water unit that only heats a third of its capacity at full peak power. So it cost me $3000 and then $300 in a service call and now it costs me even more in electricity! Lose lose situation. STAY AWAY FROM THESE UNITS AND DO NOT GET STUCK WITHOUT HOT WATER!!! Highly disappointed and have had a semi working system for quite a few years now as we have not had thousands lying around for another hot water system and we don't have off peak either :(

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Rheem Official

Hi Jono, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelati... read more »

Hi there,

I have responded to your email request and I'm just waiting to hear back from you.

Cheers,

Jono M

  • 1 review
  • 1 question
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Model: 551310 Date Purchased: Dec 2009

Not worth the money spent I think

2 out of 5, reviewed on Jan 15, 2018

Bought the 551310 in late 2009. Has worked on and off for a few years now with frustration. It's now dead. I've conducted all troubleshooting methods without success including cleaning out the impeller with was a little dirty. Had a Rheem Tech come out and advise me in 2 mins that the unit needs replacing and that I should have changed the anti-rust mode on the unit every 3-4 years. Go figure. No-one ever advised me if this .He's quoted a ridiculous amount to replace approx 5k.With the amount it costs to buy and install one of these things I reckon the unit should last a minimum of 20 years. Any suggestions ? or should I just look at an Aquamax Stainless Unit or Rennai Infinity?

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Rheem Official

Hi Nat, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelatio... read more »

Model: 551325 Date Purchased: Jul 2010

Always problems

1 out of 5, reviewed on Jan 10, 2018

Fan thing was always problem. Eventually had it replaced at my expense! Now after 7 years the tank has rusted out at the top and leaks. Actually rusted through. The cover hasn’t rusted the tank has rusted!! Really??? This doesn’t happen over night! So I’ve called Rheem and got the usual out off warranty bla bla, customer service will ring you back. Don’t buy anything from Rheem it will rust

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Verified Purchase Model: 551325 Date Purchased: Mar 2011

Never ending problems!

1 out of 5, reviewed on Nov 15, 2017

I have been extremely dissatisfied with this HWS 325 litre. For a family of 3. Only 6.5 yrs old and paid $4,200 in March 2011 including labour and installation along with the ongoing issues which all seem to fall out of warranty. In one year (early 2016) spent almost $1,000on TX valve and circulation pump faulty. In same year the fan motor burnt out and needed replacing another $500!. Now in October 2017 the compressor had failed and have been quoted $1200 for part and labour. Very very disappointed with all of these major faults etc. This system had costed several thousand $$$$$ and will now just replace it, not throwing any more Money at it. Once again only 6.5 yrs old and the problems started at 4.5 yrs. It is also a very noisy system . I would welcome any feedback from Rheem directly as to why this system seems to be such a "lemon" also forgot to mention 6 weeks after installation received a recall letter re an occurring fault in an electrical component which the compressor could rupture. The system was checked and supposedly "ticked off" as being ok. you could say this system with all repairs labour etc has costed about $1000 per year and now I still useless after 6.5 yrs.

Purchased at: Metropolitan Plumbing

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Rheem Official

Hi Ellie, We are sorry to hear about your situation and our customer service team would like to investigate the issue. However, due to limitations from the website, we are unable to search for you... read more »

Bateman's Bay NSW 2536

  • 1 review
  • 1 question
  • 2 answers
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Model: 551325 Date Purchased: Nov 2009

No Hot water - Not impressed !!!!!!!!!

1 out of 5, reviewed on Oct 17, 2017

I purchased a Rheem Heat Pump 55132507 in 2009. I was told it was a good product from another customer. There's is still working, mine isn't. I called Rheem Oct 2017, out of warranty! They gave me a number for a Rheem contractor to look at it. No, he doesn't look at these!!! So, how do I get my heater fixed. (Can't afford it, showering out of buckets for nearly 1 month now). My parents had a Rheem, lasted for years and years. I'm a 2nd generation Rheem customer. Very sad.

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Rheem Official

Hi Lesley, We are sorry to hear about your situation and our customer service team would like to investigate the issue. However, due to limitations from the website, we are unable to search for yo... read more »

Model: 551325 Date Purchased: Sep 2014

Noisy fan from day one.

1 out of 5, reviewed on Oct 16, 2017

We have built a brand new home and decided to install a Rheem and from day one the fan is very noisy. It appears as he fan rotates it slightly vibrates against the outer casing making an annoying noise , I have had it looked at it twice by the builder , I still cannot get a peaceful night sleep without shutting the windows. Other than the noise complaint it has been ok.

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Rheem Official

Hi Mully, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelat... read more »

Adelaide

  • 3 reviews
  • 7 helpful votes
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Model: 554325 Date Purchased: Apr 2011

No hot water - appalling 'service' from Rheem

1 out of 5, reviewed on Oct 08, 2017

We have a heat pump 544325 - no hot water. Tech arrives and converts to the element advising he can't do any more and to call Rheem Service again. No worry ... the $143 call out fee will be refunded against future repair costs. We call Rheem Service and after 30 mins on the phone the 'service agent' offers to provide me the number for a contractor to come and have a look! And no, there's no offset of the initial costs and there will be another call out fee as the contractor doesn't work for Rheem with the parts to be somewhere north of $770, but they don't know ... But would I like to replace the unit - that will be around $2000! Whether Rheem choses to employ staff or use contractors is up to it, however customer service isn't handing out the phone number for a repair man. I can not believe the poor service offered by Rheem and, had I read these reviews (>300 of 330 rating as Bad or Terrible), I would not have bought a Rheem product.

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Dear Glen, We are sorry to hear about your experience and our customer service team would like to investigate further regarding this issue. If you could please email your contact details through t... read more »

Melbourne

  • 1 review
  • 2 answers
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Model: 55127507 Date Purchased: May 2010

Ripped off!

1 out of 5, reviewed on Sep 20, 2017

I regret that I have to choose a star at all.
Will never buy from Rheem again. Continual problems that were never fixed in the short warranty period. Nearly 4k for a unit that is 7 years old.
Now they want $140 just to look at it! And then I'll be up for parts and labor.
FU Rheem!

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Rheem Official

Hi Customer, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerre... read more »

Perth, WA

  • 5 reviews
  • 2 answers
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Model: 551325 Date Purchased: Aug 2010

Expected this unit to last longer

2 out of 5, reviewed on Sep 07, 2017

I've always thought heat pumps are a good idea for larger houses equipped with solar power. I bought this unit based on Rheem's reputation for quality gas storage systems. This system worked well for about 7 years, requiring only a new anode around 5 years in as recommended. The fan was less noisy than my Fujitsu reverse cycle air con.
But my Rheem has failed at just past the 7-year mark. My electrician traced the fault to one of the heat pump components. I was going to pay the $150 to get a Rheem technician to take a look until I read all the bad reviews on this site in similar circumstances. Given the high likelihood of expensive repairs (I'm guessing between $500-$1k total costs), with no confidence they will extend overall unit remaining life, I've chosen a Quantum 200L compact heat pump replacement unit for $1,883 fully installed, old unit removed. Quantum heat pumps are more efficient based on the tech sheets and seem to have a much better reputation with the plumbers I spoke to and reviews on this site. That said, my first preference would be a Hydrotherm heat pump, but they do not currently supply the WA market.

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Rheem Official

Dear customer,

We appreciate the feedback and will pass it on to the relevant managers.

Kind Regards,
Rheem Australia

  • 2 reviews
  • 2 helpful votes
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Model: 551410 Date Purchased: Sep 2012

Failed again...

1 out of 5, reviewed on Aug 28, 2017

Similar story to many others here. We have this unit at our rental property and it has failed twice. The first time it was fixed under warranty but took over a week for a service agent to attend costing us that time in rent. It's now failed again after 2 years with same issue a compressor fault. This fault stops it from even switching to backup heating mode which equal tenants with no hot water. To date this unit has cost me over $1500 in lost rent and service call out fees. It's current now running in backup mode thanks to a $400 + call out fee of authrised service agent and it still has to orginal fault to be fixed. Thanks Rheem!

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Rheem Official

Hi Paul, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelati... read more »

Verified Purchase Model: 551325 Date Purchased: Aug 2009

Problematic from the start

1 out of 5, reviewed on Aug 23, 2017

We were strongly persuaded by a plumber to buy this model because it was supposed to be efficient and was Govt subsidised. It was installed Aug 2009 and was much noisier than we expected. Another problem was the water that drips out the bottom made the nearby lawn a swamp. I fixed this by attaching a hose and collecting the water in a watering can - approx 7-9 litres a day. A technician came and fixed the potential shaking fault in 2011 mentioned in other reviews. In Jun 2012 it stopped working altogether but was fixed under warranty (the indicator light had also stopped working sometime earlier and was replaced by the Rheem technician at the same time). There have been many cold days when it doesn't turn on and there never seems to be enough hot water for more than 2 quick showers in winter which causes unnecessary stress for the family. It stopped working altogether last night and I am disappointed it hasn't lasted 8 years. The one that was here before was from the 80s.
I bought a Rheem because it was meant to be a trusted brand but I have been very disappointed with this one.

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Dear Annabel, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerr... read more »

Margaret River

  • 2 reviews
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Model: 551325 Date Purchased: Oct 2012

Failure

1 out of 5, reviewed on Jul 26, 2017

Same as other reviewers heat exchanger coil has failed now running on booster at great expense, avoid at all costs. The local rheem agent had no idea which model I had even after giving serial and model numbers. Found a local fridge tech how was very familiar with this piece of rubbish his words..

Purchased at: Reece

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Dear Customer, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomer... read more »

Verified Purchase Model: 551325 Date Purchased: Jul 2009

Fails to heat water but indicates operating?

1 out of 5, reviewed on Jul 25, 2017

We decided to purchase this Heat pump $3800 installed in July 2009 on good advice from a very reputable plumber, he recommended it as it came with renewable energy certificate benefits (rebate)=$891
Dec 2010 we received a recall letter and were told a tech would carry out a specified scope of work? and if I hear a Loud Hammering noise turn it off? but may take 7 weeks to fix?
..it's still noisy..
Aug 2011 tech replaced the Control Box, pump corroded and replaced ...
July 2013 Tech changed Valve...
We have been without hot water too many times to mention along the way, we have had enough of this problematic heat pump!!
It was new technology at the time but over the years seems to have caused more problems then its worth...
We are at our wits end as it cost$$$ so much to buy and now it's happening again ..!!
It went into heating unit only for few days (cold weather) then nothing (no led) a couple of times, turned off and on at switch to reset, now it's showing 3x green flashes (working) still no hot water!!
I was optimistic and hoped it was making hot water!!!!
Now it's Friday afternoon...sigh
I rang Rheem and they told me to get my local tech again as they don't handle Toowoomba?
Can't get anyone till Monday ..!!!
I tried another reset today now it shows 2x red (compressor failure)
This machine is doing nothing it won't even go into backup Heating...
72hrs and counting without hot water now...
Extremely regret ever getting this Heat pump, it has been a problem for which seems eternity now!!
and yes it always seems to be during winter!!!
Sick n Tired and will never recommend this type of system to anyone!!

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Hi Anthony, We are sorry to hear about your situation and our customer service team would like to investigate the issue. However, due to limitations from the website, we are unable to search for y... read more »

Newcastle

  • 1 review
  • 1 comment
  • 1 helpful vote
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Model: 551325 Date Purchased: Apr 2009

Terrible

1 out of 5, reviewed on Jul 14, 2017

We bought this heat pump in April 2009 for a cost of $3090.00 plus had to add the installation cost on top of this, it had been repaired under warranty, but now 8 years later water is leaking badly out of the top of unit and it is very noisy. I am very upset about that after this time (8 years) we will now be up for a new not water system when we paid so much I would think they would last longer than this. I would never get another heat pump as they just do not last and cost too much.

Purchased at: Reece

1 person found this helpful, do you? Yes

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Rheem Official

Dear Lisa, We are sorry to hear about your situation and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelat... read more »

I contacted Rheem customer service which was a total waste of my time as all that happened was that they said it was out of warranty (which I already new) so thanks for nothing

Sydney

  • 7 reviews
  • 6 answers
  • 3 helpful votes
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Model: 551325 Date Purchased: Jun 2009

Why are they still being sold ?

1 out of 5, reviewed on Jul 13, 2017

i don't know if I can write anything new that other reviewers have not already covered, but I will have a go.
We bought this unit in June 2009 and the first breakdown was in May 2012. Fortunately, it was still one week within warranty (rather than the usual one week out of warranty).
The unit continued to work reasonably well for the next four years, but performance in Winter was poor (more our fault by having Offpeak 1). The unit failed again 14 months ago and was again repaired (at our cost of $200 by Rheem).
We changed over to Offpeak 2 only 3 weeks ago and the HWS was performing well until three days ago. Once again it stopped and there was not even a diagnostic LED on the panel to tell what was wrong. I thought that a relay had failed in the power supply due to the recent change over to Offpeak 2. A visit from Endeavour Energy (in 3 hours) confirmed that there was power to the unit. Once again something had failed in the HWS.The HWS always seem to break down in Winter for some reason !!

I am now waiting for for the refrigeration technician to (hopefully) repair the unit so that I can have a hot shower after three days. I will then arrange for a quote for a new Offpeak resistive element HWS.

I did consider another heat pump HWS from Hydrotherm, but because they are located in Brisbane only, I was concerned about the quality of the service here in Sydney. The warranty periods are generous and the reviews here on Product Review are excellent. Of course, their long term reliability is yet to be tested.
The money we have managed to save in running costs over the years has been seriously eroded by the cost of out of warranty maintenance services.
The heat pump technology is good in principle, but the execution by some maunufacturers (esp. Rheem) leaves a lot to be desired. I wish Hydrotherm all the best with their units, but i will never buy another Rheem heat pump even if they offered a 20 year unconditional warranty.

Purchased at: Rheem Australia

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Model: 551325 Date Purchased: Mar 2010

Water too hot

5 out of 5, reviewed on Jul 12, 2017

Im an electrician, I couldn't adjust the temp on the old thermostat so I replaced it but the overload on the thermostat trips every day. The water is extremely hot. Looking at the circuit diagram I'm now thinking maybe the control board. Could this be the cause?
this is the first fault we have had with this system.

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Rheem Official

Dear Daz,

We are sorry to hear about your situation.. If you could please contact us by phone on 13 10 31, one of our friendly staff will be able to connect you to our technical support team for assistance.

Kind regards,
Rheem Australia

Gladstone

  • 2 reviews
  • 1 comment
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Verified Purchase Model: 551325 Date Purchased: Oct 2010

Ripped Off Rheem

1 out of 5, reviewed on Jul 05, 2017

I am fed up with the noise of this Rheem Air Sourced Heat Pump Model 55132507. It really is rubbish and not that efficient. If it didn't cost me so much money I would have got rid of it. Rheem did some repair work not requested by me and has been terrible since. First night after repairs it made a Big Bang. Long story Rheem couldn't get repairer back to fix because it's not his job. Got local contractor and he was rubbishing Rheem for there service treatment and wasn't really interested. Called service recently and no Rheem service guys with in 3 hours. Not good enough, Yes I am dissapointed Rheem.

Purchased at: Reece

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Rheem Official

Dear Rick, We are sorry to hear about your situation and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelat... read more »

Rheem have put in an effort to fix the heat pump. They found the evaporator fan running backwards and a faulty controller card and pipes insufficiently secured from manufacture causing vibration. ... read more »

Model: 551325 Date Purchased: Jun 2010

Fails EVERY winter.

1 out of 5, reviewed on Jun 27, 2017

For the last few years our heat pump has failed every winter. We pay the few hundred dollars for a tech to come out, he replaces one component or another, and it works. Until the next winter.
Worst is, because of the way the fault system works, we don't know it's not working properly until I notice the fan isn't running, or until we get a MASSIVE electricity bill.

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Hi James, We are sorry to hear about your situation and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelati... read more »

1 of 18 pages


Questions & Answers

551325

Yeah hi, I'm just inquiring about the anode replacement process on my Rheem 325i Heat Pump, what size socket I need to do so, please? Regards, Tony

Paz P asked on Feb 08, 2018

Answer this

Hi Paz,

Thank you for contacting us. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to troubleshoot and assist accordingly.

Kind regards,
Rheem Australia

551310

Hi All, purchased my 551310 in late 2009 after advice from Rheem Aust. Its now dead. I've cleaned the impeller and conducted other trouble shooting methods to no avail. Had Rheem come out and in 2 mins the Tech advised that the unit was rusted through and that I should have replaced the anti-rust node on the unit every 3 years or so. Not sure where this was written however in my opinion if your spending the sort of dollars it costs to install one of these, I reckon a min 15 year life span would be expected. Looks like I'm now up for a small fortune to replace. Any suggestions anybody? or do I look at installing a Rennai Infinity or Aquamax ? Help .......

Nat asked on Jan 15, 2018

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Hi Nat,

We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review, our team will be able to assist you accordingly.

Kind regards,
Rheem Australia

551325

Hi, I have a MPi 551 series air sourced heat pump water heater. The last few weeks there has been a minor water leak coming out of one of the silver boxes at the bottom of the heat pump module. It isn't continuously happening. Just now and again. Any ideas?

Sharryn F asked on Dec 15, 2017

Answer this

Hi Sharryn,

Thank you for your question. If you could please contact Rheem service on 13 10 31, our customer service team will be able to troubleshoot and assist accordingly.

Kind regards,
Rheem Australia

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