Do not use this company!

1 out of 5, reviewed on Sep 21, 2018

We had no hot water on Monday. Husband rang Service Today asking for a plumber explaining that he thought it was the pilot light. Two? came out on Tuesday morning.. Relit the pilot light and then said the temperature pressure relief valve needed replaced. 25 mins later this was done at a cost of $305 that was with a $50 discount. Wednesday night no hot water!!!. Rang Service Today Thursday morning and told about no water again. Two? came out that afternoon. Said we needed a new thermostat pilot unit. Cost would be $700. There would be no guarantee as it was Made in Italy??. As this was what the original problem was why didnt the first Two? tell us this. My husband chased them. We have had a Certified Plumber come today and replaced the thermostat pilot unit. Also cleaned the burner and minor adjustments. Total cost. $440. We feel we have been Ripped Off. Enquiries show the part they replaced was worth $80.00. So take that from $305. $225. for 25 mins work!! I regret not checking first about this company as there are nearly 300 Terrible on the web site.

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Everything you want from a Service Provider.

5 out of 5, reviewed on Sep 21, 2018

My power went out. Within 2 hours of a call (call that was answered immediately) to Service Today I had an electrician at my door who was professional and super helpful. The problem was quite dire and a complete overhaul was required. A temporary job was done that afternoon & arrangements were made to have the job started early the next morning. Within 24 hours the work was complete, the electricians were professional, polite, tidy and their work is well done. Can recommend.

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Broadview

  • 2 reviews
  • 1 comment
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Complete rip off

1 out of 5, reviewed on Sep 18, 2018

they never tell the price over the phone even for a job they already know. I was in a rush to get the job done so I had to agree with the price but just 5 min job they charge me over $350. I would never recommend to anybody

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Service Today Official

Good Morning Mash, Thank you for taking the time to leave your review, I am sorry to hear that you are unhappy with the price provided. We do advise over the phone when booking that we don't provi... read more »

I didn't get any invoice but the bank receipt says terminal-45416200 and reference- 006985 thay said they will email certificate of compliance.

North Parramatta

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Vanity Unit and toilet replacement.

5 out of 5, reviewed on Sep 18, 2018

I had another plumber at 11.30 to quote for this job. (Too expensive) Nick and Jake from Service Today arrived at 1.30 as arranged and quoted which I accepted, and to my astonishment said we can do this now. All was replaced and is perfect.! Job very well done and most professional. I was extremely pleased with the result. Nick was most courteous and explained the work required in detail. These guys are an asset to the company. I will definitely use their services in the future. I also would recommend this company to my friends.

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Service Today Official

Good Morning Terry, Thank you for taking the time to leave your review, Its great to hear that we provided you with professional 5 star service, while resolving your plumbing issues. Terry, could... read more »

A pleasure...... Job no. 292449

My bath failed at keeping its water on the inside and decided to drain through the ceiling below ins

5 out of 5, reviewed on Sep 18, 2018

I did my research. I googled their customer service history before reaching out. The call out fee was definitely spot on. Nikki in the customer service team was fantastic. You can just tell she really cares about her job. Thomas, Chris and Christian were on time both visits. Thomas was really thorough in diagnosing the fault. Chris and Christian quickly ascertained that they weren’t going to have to cut through the ceiling to fix the fault as I had deeply feared was the only solution. It took them around half an hour and they cleaned up after providing a fix. I and my landlord are very grateful and appreciative. Will recommend your service happily. Lovely, polite and tidy workmen.

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Service Today Official

Good Afternoon Kate, Thank you for taking the time to leave your review, Its great to hear that we have provided 5 star service, right from the first point of contact with Nikki, through to the bo... read more »

Great Service

5 out of 5, reviewed on Sep 18, 2018

Had 2 Electrician working at my home today. The quality of workmanship was excellent and the guys were very friendly and helpful. They explained what they were doing and why. When they finished the job the work area was cleaned and all rubbish removed by them. I would highly recommend Service Today to my family and friends.

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Service Today Official

Good Afternoon Dave, Thank you for taking the time to leave your review, It's great to hear that electricians provided you with excellent workmanship, and friendly and helpful service. This level ... read more »

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Excellent work

5 out of 5, reviewed on Sep 17, 2018

We were very pleased with the professional and courteous manner in which our burst pipe has been identified and fixed. All tradesmen have been terrific, both efficient and tidy and most informative. We would certainly recommend them to anyone.

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Service Today Official

Good Afternoon Annie, Thank you for taking the time to leave your review, Its great to hear that our plumbers resolved your plumbing issue. Could you please provide your job number so I can pass ... read more »

Job no 291875

Service Today Official

Thank you Annie, I have passed on your great feedback

WALKLEY HEIGHTS

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Verified Customer

Excellent Service

5 out of 5, reviewed on Sep 14, 2018

Found Services Today, able to come out on a weekend. Completed a cleaning of the blocked drain. Found the reason for the drain to be blocked, caused by a Council Street tree roots, also found the pipe broken in two places, using their "See Camera". Arranged for another time to complete the repair. Tradesmen arrived early, and completed the repair in the estimated time.

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Service Today Official

Good Morning Andrew, Thank you for taking the time to leave your review, Its great to hear that we resolved your plumbing issues for you. Andrew, could you please provide your job number so I can... read more »

Hi Skye,
The job number is - 286266
Andrew

Service Today Official

Thank you Andrew, I have passed on your feedback

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Always prompt, always friendly, always helpful.

5 out of 5, reviewed on Sep 14, 2018

I have used Service Today for so many issues, ranging from a smoking electricity box to a flooded front yard. Thank you for looking after me.

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Service Today Official

Good Morning Jos, Thank you for taking the time to leave your review, and for your continued support. Its great to hear that we have consistently provided you with prompt helpful service. Jos, co... read more »

I can do better than that - here are the numbers from the last two jobs: 265151; 287803

Service Today Official

Thank you, I have passed on your feedback to Management,

Kind Regards,

Skye

My elderly mother was ripped off by this dodgy mob

1 out of 5, reviewed on Sep 14, 2018

Be very wary of this company as they appear to prey on the elderly and vulnerable. My elderly mother was fooled by the initial friendly and helpful customer service she got when she called them up, which seems is a front for a very slick rip off service. My mother had called them just to get a light fixed but when the Service today representative arrived he didn't even initially look at the faulty light, he walked straight around the house and told my mother that she would need to replace her 3 smoke detectors if they were more than 10 years old, as her insurance wouldn't cover her, which is untrue. He scared her into changing them on the spot and charged her $700 to do so - more than three times the price a standard electrician charges. She was made to pay their "Care club" membership of $143 (what a joke) and had to also pay a callout fee of $49 and then the charge for the light repair. Which was also more than three times a standard electricians fee. They were there just over an hour and charged her more than $1,000 for what was supposed to be a $100 light repair!!! Service today even have a complaints person to deal with all the complaints they get, which says something. Shonky! Don't be sucked in by their ads for pensioner discounts. My mother certainly didn't get any! Avoid this disreputable company - it may save you being ripped off hundreds and thousands of dollars.

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Good Morning Jane, Thank you for taking the time to leave your review, I am sorry to hear that you Mother has not had a great experience with Service Today. Could you please provide a job number,... read more »

Extremely happy with the call out electrician i got

5 out of 5, reviewed on Sep 12, 2018

He took me through what was wrong and what i needed to do to fix it. I had little or no knowledge of alarms and Cameron was patient and made sure i understood very simply. I found him very apt for my job , friendly , respectful and extremely polite. Very happy with Cameron.

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Service Today Official

Good Morning Rita, Thank you for taking the time to leave your review, Its great to hear that Cameron provided you with patient, friendly 5 star service. Rita, I have passed on your feedback to M... read more »

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Quick and reliable service

5 out of 5, reviewed on Sep 11, 2018

Always prompt and on time.The call that the service men are on the way half an hour prior to arrival is very helpful. The tradesmen are efficient and get the job done well.

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Service Today Official

Good Afternoon Tina, Thank you for taking the time to leave your review, Its great to hear that our technicians provided you with respectful and professional service. Could you please provide a ... read more »

291299

Service Today Official

Thank you Tina, I have passed on your feedback to Management

Prompt Great Service

5 out of 5, reviewed on Sep 10, 2018

I called the office at 9am and by midday my toilet problem was fixed by Chris the plumber who was very friendly and efficient. Highly recommended.

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Service Today Official

Good Afternoon Lou, Thank you for taking the time to leave your review, Its great to hear that Chris provided you with friendly and efficient service. Could you please provide a job number so I ... read more »

Brilliant service always

5 out of 5, reviewed on Sep 10, 2018

Over a couple of weeks I have used both the electrical and plumbing services which have given me outstanding servicemen who have been polite , efficient and respectful. The plumbing job required a few visits and I cannot speak highly enough of the service I have received on each occasion. Well done !

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Service Today Official

Good Afternoon Deborah, Thank you for taking the time to leave your review, Its great to hear that our plumbers and electricians provided you with respectful and professional service. Could ... read more »

Verified Customer

This is disgraceful, rip-off

1 out of 5, reviewed on Sep 09, 2018

I’m not happy with your service and this is my third complaint out of four call outs. I would definitely not be using this service again, I’m willing to forgo my VIP membership. I paid $480 to replace a faulty tempering valve of my Aquamax gas hot water as I was told that was the issue why the water was lukewarm and not hot. There has been hardly any improvement at all.
I have called for a second opinion and was told another part needed to be changed as well but the best option was to get a new hot water unit as well. Why did your technician not tell me this and allowed me to waste $480? Now I have to order and install a new hot water unit.
Apart from been very expensive (a tempering valve only cost $88) Some of the tradies are not competent or experienced enough.

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Service Today Official

Good Morning Kay, Thank you for taking the time to leave your review, I am sorry to hear that you are not happy with the service provided. We have tried numerous times to contact you but have had... read more »

Sydney

  • 2 reviews
  • 1 helpful vote
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Verified Customer

Didn’t complete task as detailed

2 out of 5, reviewed on Sep 06, 2018

Submitted a request for electric eel to clear roots from pipe and was informed ‘that’s old school’. They used high pressure hose instead which just cleared the blockage, but not the roots. It’s a few weeks later and of course the issue has recurred. I am now sourcing an ‘old school’ plumber to clear roots properly, and will be seeking reimbursement from Service Today. Fees were exorbitant and, while plumber was friendly, seemed unprepared for task, and disconnected the hose and took the grate off the drain; didn’t reconnect hose or replace grate.

1 person found this helpful, do you? Yes

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Service Today Official

Good Morning GDR, Thank you for taking the time to leave your review, We really appreciate the time you've taken to air your feelings. Would you be able to provide your job number, so we can look... read more »

  • 5 reviews
  • 1 helpful vote
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Poor communication and lack of skills

1 out of 5, reviewed on Sep 06, 2018

Would not recommend this company, although the admin staff were efficient, the plumbers seemed to lack communication and trade skills. After making deposits for the booking and waiting days for the plumber to come, we were less then impressed when the plumber advised he could not complete the job and was searching YouTube to see how to connect a water pipe. This is pathetic and hardly meets the company pun name of “service today”.

1 person found this helpful, do you? Yes

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Service Today Official

Good Afternoon Ray, Thank you for taking the time to leave your review, I am sorry to hear that you have not had a great experience with Service Today. Ray, could you please provide your job numb... read more »

Reliable service

5 out of 5, reviewed on Sep 06, 2018

Professional from start to finish.
Service man was straight up and down, arrived on time, outlined my options, and fixed the problem - respectful, courteous and competent.

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Good Afternoon MR, Thank you for taking the time to leave your review, Its great to hear that our technician provided you with respectful and professional service. Could you please provide a j... read more »

Professional in every way

5 out of 5, reviewed on Sep 05, 2018

This was prompt professional service in every way. On time including a 30 minute warning of exactly when electrician would arrive. Fast clean friendly service. Issue solved. I would recommend this service to anyone.

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Good Afternoon Tony, Thank you for taking the time to leave your review, Its great to hear that our electrician provided you with prompt and professional service. Could you please provide a job ... read more »

Verified Customer

Outstanding service, professional & reliable company!

5 out of 5, reviewed on Sep 05, 2018

We have used Service Today several times now.
Job #270360 & job #290694
Extremely impressed with the service, reliability & work ethic of the tradesmen, inparticular, Jarred who went above & beyond with a big job we had (#270360) Also, his overseeing, communication & follow up for both jobs was professional & understanding. He obviously knows his job well & is a great asset to the company!!
We are VERY appreciative for all the work done & blown away with the thoughtful & caring service provided. Workers always arrive at the negotiated time and with a 'nothing is too much trouble' attitude.
Highly recommend Service Today to anyone & will use again without hesitation!

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Service Today Official

Good Afternoon Denita, Thank you for taking the time to leave your review, Its great to hear that our team have provided you with 5 star service! This level of service, is what we pride ourselves ... read more »

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Questions & Answers

Hello, I have 3 appliances that have decided not to pay nice! My dishwasher doesn't want to go through all cycles staying on dry and not finishing. My washing machine has a belt that is slipping in rinse cycles and like to make a scream sound and my hot water service when you are in the shower the water goes from hot to warm. can you please advise any recommendations. Appreciate your help. Julie

Julie asked on Aug 08, 2018

Answer this

Good Afternoon Julie,

Unfortunately we do not work on appliances, so we cannot help you with the dishwasher and washing machine. However, Service Today can assist you with your hot water service. If you would like to organise for a technician to attend, please do not hesitate to contact the office on 1300 725 760.

I was very satisfied with your service but your advertised Senior/Pensioner Discount is only 5% which is almost insignificant. Almost $200 for a new light switch is too much. Question: Why so expensive? The electrician did a good job, was a lovely bloke. Full marks to him. #270873

Al! asked on May 01, 2018

For two weeks I have been waiting for my review of Service Today to be published. When will it be please. I have had no satisfactory response to my emails and therefore my complaint still stands.

Tassie asked on Dec 22, 2017

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