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Reviews
Amazing site supervisor and customer support officer
Amazing job by site supervisor Damien and customer support emilia. Both have made the process of building our home relaxing and managed the build amazing. Thank you both much appreciated. Show detailsExcellent Service from Afzal at Simonds Spring Mountains
I recently had the pleasure of working with Afzal from Simonds Spring Mountains, and I must say, his service was outstanding. Afzal assisted me throughout the entire process of making decision of building my house, and his expertise and professionalism were truly impressive. Show details · 1Amazing Site supervisor and good expereince with the build
House Design - Frankland 35Firstly, love the home designs and the flexibility Simonds offers compared to other builders. We had a few issues at first during the slab and frame stage. After escalating these issues several times we were able to get a new site supervisor who was absolutely amazing. His name is Clint Leighton and dealing with him was such a delight! He kept us well informed and was very proactive and efficient. We were finally able to sleep at night knowing our house is in good hands. Ever since he took over our house, it was smoo… Read more · 2th sailing since then...He made sure all the works were carried out properly and in some instances, if something was not right he would fix it even before we picked it up. We were able to change a few things here and there without any issues at all. If I had to rate him as a Site Supervisor, I would give him 5 stars, the reason for 4 stars is for Simonds as awhole because we had so many issues at the beginning during slab and frame stage.
Stress free home building experience without compromise on quality
We recently got handover of our property in Huntly, VIC. We have had a fantastic experience on this journey. We would like to call out service provided Madison Hartley (customer relationship coordinator) and Luci Mayer (Construction supervisor). They have been prompt in maintaining communications with us and working around our needs. They were professional in providing services. We are very happy with the quality of the build and was also commended by the private inspector who we engaged for PCI inspection. Thank you and keep up the good work. Show details · 1Never with Simonds Home again! Great Sales and Customer Service but Very Poor Construction and Build!
This review is to specify how bad the construction of our First Dream home has been so far with Simonds Home. Only Great thing about the Build are the Sales Consultant and CRC (Customer Relations Manager) but Construction Department have let the whole company down and the way I look at the company now.I was a strong candidate to refer Simonds Home to others and I have already referred many to Simonds Homes but looks like not any more because Great sales and Customer service people are not building Homes its the construction team who needs to ... Read more
care as well. In few points below are some of my feedback how we feel now after our Final inspection. 1. Final Inspection Report went down the Hill: I get that final inspection report is never going to be perfect but when a major issue item is reported during framing stage and also during fitout stage and that items are not resolved, concerns me more than anything. Coz now either I give them few more months to resolve which they have more than few months to resolve or accepts the poor construction. There were more than many occasions where I had to inform the supervisor that this has missed and that has missed. It almost looks like they have no idea what's going on and I feel at times I am their assistant to keep inform them that they have missed this and that. It is very surprising to find out that such a big company would have such mediocare process. If things have been reports in the Inspection report it is there for a reason. 2. Supervisor promised me to handover the house before Christmas: We are in March now and still Home is not complete: In December I started selling my household stuff preparing for the move since one of the Simonds Supervisor at that time, Not naming his name here promised us that we are moving in before Christmas. I sold most of the old furniture and prepared for the move and in 1st week of December I receive a call from construction manager stating that supervisor has left the company, and that I am not getting the handover until Early February. Since December my kids are sleeping on floor, No Dining table, No lounge to sit on since we sold everything for Handover preparation in December. 3. Son not admitted to school and wife in severe anxiety and depression: My son is due to go to Secondly school and he hasn't got admitted to the school due to no documents with new house address which proves that we will be living at the new house. Frustrating part is this has been communicated to the construction manager and supervisor several times so we get the handover but here we are in March and still my son is not going to school. 4. Financial Crisis: Its plain and simple we just can't afford 2 mortgages. Its just getting worst now that we are over contracted handover date and PCI report has more than 60+ defects including few major defects. Until we move financially we will be struggling. I communicated this to the construction manager and CRC with some hope that we will move as soon as possible. 5. Great Sales and customer service team: One and only one good thing about my journey so far is our sales consultant [Name Removed] who, even now calls us randomly and check up upon us as to how we are going and our build. And guess what, He actually genuinely calls and talk to us. This means a lot to me. Also our CRC [Name Removed], Through out our journey she's been able to communicated with us effectively and at times even [Name Removed] offered other options and actively listen to our problems. Lastly new supervisor Bryan who recently took over supervising our house seems to be a nice guy and he has communicated very well and I feel he is doing a good work However, He just joined the company and I would not expect a lot from him, its the construction team who needs to lift their game up. At the time of writing this review, I don't know what will happened now since the final inspection report is below construction standards and certainly below Simonds Homes values and vision. I still have all those personal problems which has hugely impacted me and my family on a very personal level. And basis of that we will tell others not to build with Simonds ever! Furthermore I would like to ask Simonds Head of Construction Leader to organise a plan of action for my build and let us move in to our house as soon as possible. Our Job #71231- +3
Awesome builder to start your journey
Very Good builders quality is great plus affordable. Emilia Gale my CRC was very nice throughout my journey of first build. Few delays as usual with building industry so overall was all good. Show details · 1Very happy!
Overall we are very happy with our Simonds build.Adam Voumard was our Site Supervisor and he was a star! We greatly appreciated all the time and effort he put into managing our build. He had great communication throughout the build, always promptly responded to all our questions and always made time for us. He was also very transparent which we appreciated. If I was to build another house with Simonds, I would be extremely happy if he was our Site Supervisor again.
I had multiple CRCs throughout my Simonds journey, but Bethany Charles was ass… Read more · 1igned as my CRC at site start. She had great communication and always put in the time to answer all my questions which I greatly appreciated. Due to our land developer taking significantly longer than initially promised, we missed our contractual site start. While Simonds did charge us a fee for being significantly late, the amount Simonds requested was very reasonable and something I am very grateful for as I believe they could have asked for a lot more. While I'm very happy with my build, there are some areas for Simonds to improve: - Document Quality: Often when requesting variations, it would take 5+ attempts before the document would accurately reflect the request. While I put a significant amount of time into fixing Simonds document errors, one error made it into the final design. Consequently all three shower heads were installed at the incorrect height (two too low and one too high). Once installed, the error was very clear and while Simonds rectified the issue, it did delay handover. - Communication when changing suppliers: Prior to contract signing, I put in a tremendous amount of effort to ensure there would be no surprises during the build stage. This included sending a photo of a ceiling exhaust fan from a Simonds display home to my CRC to include it within my contract. However, between contract signing and site start, Simonds changed supplier. Instead of asking me which product I would like to select from the new supplier, they defaulted to the cheapest product and I didn't know until I inspected the house during the build and found they installed a different fan. I'm now replacing it post-handover. Please don't repeat this with future clients. - Suppliers: While I'm happy with most of the suppliers, some suppliers are nowhere near the quality I would expect a company like Simonds to use. The biggest issue is the electrical supplier. We were forced to have Legrand powerpoints and light switches and they are a horrible product. The available concrete selection for exposed aggregate is also so bad. I removed the concrete from the contract and I'm doing it post handover. - Gallery: My overall experience at gallery was very good. However, some details were not communicated. Eg the shower glass I selected for my in-line shower screens is not thick enough for an internal knob. All the door square architraves I upgraded to are too thick. As they protrude further than the door striker, every time I close a door, it damages the architrave. Please remove this door architrave as an option or inform the clients of this when upgrading to it. Although there are some areas of improvement, I am still extremely happy with the final product and choosing Simonds to build my first home was definitely the correct decision.
Simonds QLD built our house 4 months ahead of the completion time. Thank you
Thanks Simonds QLD team and Joanne Azar, Kiara, Emma, Maria, Jo Kendall and dear Matthew Watson with many many hard working builders who built our house.We were so lucky that met Joanne at one of the Simonds homes display. They are all truly amazing. We came from a broken builder after they have spend 2 years of our life and money and the amazing Simonds build our house in a year time with 15k discount for land as it was already titled. If you want your house built on time and have a great building manager ask Matthew Watson at Simonds home you will not be disappoint. Show details · 1
5 Star experience
The build process overall was excellent, it was completed ahead of schedule. Daniel Shadlow who was our final building supervisor was a pleasure to deal with and was always available to take any queries that we had. He went above and beyond for us. The 5star rating that we have given is mostly because of Daniel’s incredible work. Show details · 1Major Water Leaking
Poor response from Maintenance Supervisor and admin team. The management never contacted either even after multiple follow-up emails.Currently facing major defect - water leaking from the ceiling of porch and lounge.
We have followed up multiple times to fix the issue but they tried 6 times to fix but failed terribly.
From a disgusted and frustrated customer.
Will you guys respond with a solution?
Indranil Dey Show details
- +2
Hi id S, We are sorry to hear this has been your experience building with Simonds Homes. May I please confirm your job number? We will raise your concerns with our internal team and will investigate t... Read more
he matter further and work towards a solution. Kind regards, Simonds HomesMaryvale, Geelong area
Very satisfied with our gorgeous Maryvale! She is a beauty and we are impressed with the finish of our build. Service has been amazing across the board to make for an enjoyable experience throughout. We were met with professional assistance in upgrading changes to our layout and selection of quality materials to make sure our finished product manifested our vision. We were kept up to date throughout the entire process with our Building Supervisor, Graeme, and any questions we had were met with an obvious sound knowledge of everything that is in… Read more · 1volved in what goes on in a build. He was always approachable and professional- a pleasure to work with. During scheduled visits throughout the build the site was always clean. Our build time was quick, but this did not in any way take away from the quality but rather a reflection of our Supervisors organization of trades and services. Any set backs or delays were problem solved quickly and transparency and communication in this was always appreciated. Small eye for detail things like the alignment of our large floor tiles in a very large space wrapping down the hallway to line up perfectly and evenly, also centering in bathroom spaces, have not gone unnoticed. Very happy customers.For peace of mind, go with Simonds (QLD)
When we initially signed the contract and placed a deposit, I was quite anxious about whether purchasing a new property during the Covid pandemic was the right decision. The situation was exacerbated by the news of several builders facing administration. Simonds' announcement of a restructure added to my concerns, making me fear the company might follow suit.Thankfully, this worry proved to be unfounded. As we progressed from colour selection to meeting Jo Kendall, our Customer Relationship Coordinator, who guided us through from the frame st… Read more · 1
age to completion, her exceptional customer service and prompt responses put my mind at ease. Additionally, our site supervisor, Steve Loehr, was fantastic. He was incredibly laid-back, the kind of person you'd want to share a beer with every Friday afternoon after work. Overall, the entire process surpassed our expectations, and all the worries I had imagined turned out to be baseless assumptions. The media hype about builders facing administration seems to stem from mismanagement. Observing Simonds consistently generating quarterly revenues restored my full trust in their processes. Honestly, I've only visited my property three times: once during land preparation for the frame stage, the second time to meet my site supervisor for the Practical Completion Inspection (PCI), and the third time for the handover. While there were minor issues to address, such as paint touch-ups and sealing sealants, I was fortunate to have organised a third-party private inspector to handle all the necessary work. This extra step was worthwhile, especially considering the significant investment in a new property. During the handover, all these issues were resolved according to the PCI inspection report. If you're considering building and seeking peace of mind, I wholeheartedly recommend choosing Simonds (QLD). Many thanks to Jo and Steve for providing me with a wonderful experience and for always being approachable, even when faced with seemingly trivial questions!Great experience and would recommend to friends
Job number - 9037031724102House Design - Maslin 16_149
Construction End date, 19/02/2024
Site Manager - Aidan Cole
The entire build process from gallery visit to handing over the keys was very smooth (1st time build).
Build process started at the begining of August 2023 with slab poured on the 18th August and keys handed over 19th February 2024.
Aidan was usually quick to respond to texts or calls and Bethany in the office was also very attentive.
Overall quality of the build was good, especially for the money paid (value for money) with very little fixes/ touch ups required.
I would recommend Simonds as a builder. Show details · 1
I have had a wonderful experience with Simonds Homes
Today I took possession of my new home.A special call out to Nathan Baddeley our site supervisor who has been amazing. He has handled the whole build with professionalism and good humour and has been a delight to work with; along with Bethany Charles our CRC and all the Simonds staff that I have worked with over this journey from the very start to the hand over this afternoon. Thank you all. I am thrilled with the results and would certainly recommend Simonds Homes. Show details · 1
Happy First Home Owners
Extremely happy with our new build in Ocean Grove. Completed in under 8 months and our site supervisor Nathan Baddeley was great to work with. No delays experienced and issues resolved straight away. Show details · 1Questions & Answers
Anyone had garage floors with numerous cracks being passed off as "acceptable" due to shrinkage and weather conditions on the day the slab was laid and several other issues passed off as acceptable Australian standard and within a tolerance range! It's no laughing matter but one has to Ha Ha just to keep sane!!
Hi I've recently had faults with my dishwasher and the evaporative cooling system (that are now fixed). Does any of this comes under any warranty claim that Simonds can help reimburse? My job number is 56044.
If you haven't received an answer by now you better forget about getting a refund!!
Hi, I built with Simonds, We have an air flow issues, poor airflow, It may be a duct off problem! to my knowledge the manufacturer gives a 5 year parts and labour warranty and the installer has to give by law a 6 year warranty on their installation work. So I need to know who was the installer for my building? If you need I can share you my project #.
Hi Mandana, Thank you for reaching out! You will need to contact Dual Heating & Air Conditioning at (03) 9874 1299 for any issues regarding your air system. We hope this helps.
Kind regards,
Simonds Homes
Hi, Special thanks to Simonds customer care team to get back to me so quick. I booked a time with Dual Heating & Air Conditioning to come and check the system :)
Details
Simonds VIC, Melbourne4.3(1,477) | Simonds QLD, Loganholme4.6(312) | Simonds NSW, Baulkham Hills4.5(293) | Simonds VIC, Gippsland4.8(221) | |
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Category | Project Home Builders | Project Home Builders | Project Home Builders | Project Home Builders |
Types of Homes Available | One-Storey and Two-Storey | One-Storey and Two-Storey | One-Storey and Two-Storey | One-Storey and Two-Storey |
Sustainable Building | Yes | Yes | Yes | Yes |
Knockdown & Rebuild | Yes | Yes | Yes | Yes |
Contact info for Simonds
- ACN: 143841801
- ABN: 54143841801
Extra Information
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Hi Danish, We are sorry to hear this has been your experience building with Simonds Homes.... Read more
We don't take these matters lightly and have passed your review onto the Construction team. With that being said, Tristan is in constant contact with you on a regular basis and is working really hard to rectify your issues and get you in your home as soon as he can. Kind regards, Simonds Homes