Hi Aye, thank you for getting in touch. I’m very sorry to hear about your experience. This is certainly not an acceptable level of service. We want to make sure all your concerns are invest... read more »
Verified Customer Build Location: Queensland Construction End Date: Jun 2017
Was this review helpful? Yes
Hi Aye, thank you for getting in touch. I’m very sorry to hear about your experience. This is certainly not an acceptable level of service. We want to make sure all your concerns are invest... read more »
Hi Tristan, could you please call me on 04335510156, thanks
Aye posted on Apr 13, 2018
Verified Customer Build Location: Metropolitan Victoria Construction End Date: Aug 2015
Was this review helpful? Yes
Hi Jian Li, thank you for getting in touch. I’m very sorry to hear about your experience. This is certainly not an acceptable level of service. We want to make sure all your concerns are in... read more »
Hi Tristan,
The Job number is 40441 and my email is ken791127@msn.com. Please investigate and reply me by email.
Thanks Jian
Jian Li posted on Apr 10, 2018
Verified Customer Build Location: Regional Victoria Construction End Date: Feb 2018
1 person found this helpful, do you? Yes
Hi Rajen, thank you for your message. We are very sorry to hear about your frustration. We would like to make sure that all of your concerns are addressed so we will ensure a team member contact... read more »
Verified Customer Build Location: Regional Victoria Construction End Date: Oct 2017
2 people found this helpful, do you? Yes
Hi Matt, thank you for getting in touch. I’m very sorry to hear about your experience. This is absolutely not an acceptable level of service. We want to make sure all your concerns are investig... read more »
1
MATT S posted on Mar 22, 2018
Verified Customer Build Location: Queensland Construction End Date: Apr 2018
Was this review helpful? Yes
Hi Arron, thank you for your message. We are sorry to hear about your frustration. We would like to make sure that all of your concerns are addressed so we will ensure a team member contacts y... read more »
Verified Customer Build Location: Metropolitan Victoria Construction End Date: Jun 2018
1 person found this helpful, do you? Yes
Hi Daman, thank you for getting in touch. I’m very sorry to hear about your experience. This is certainly not an acceptable level of service. We want to make sure all your concerns are investig... read more »
Hi Tristan,
Thank you very much.I was contacted by Simonds. I really appreciate the way Simonds address the issue and I was given a HOPE. will see how things go from here.
DAMan posted on Feb 24, 2018
Verified Customer Build Location: Metropolitan Victoria Construction End Date: Sep 2016
1 person found this helpful, do you? Yes
Hi Rio, I’m very sorry to hear about your experience. This is certainly not an acceptable level of service. We'd like to know more information about the events of your build. Could you plea... read more »
The job Number is 45770 there have only been one Supervisor Mr. Paul Arceman and one plumber from Dynamic came in after several request but the job done was incomplete and done in a perfunctorily way, it's still got a lot to complete unfortunately.
Rio Michel posted on Mar 05, 2018
Verified Customer Build Location: New South Wales Construction End Date: Dec 2018
2 people found this helpful, do you? Yes
Hi Varun, thank you for your message. We are sorry to hear about your frustration. We would like to make sure that all of your concerns are addressed so we have ensure a team member contacts you as... read more »
Verified Customer Build Location: Metropolitan Victoria Construction End Date: May 2017
4 people found this helpful, do you? Yes
Hi, Just so everyone know. I have never received any communication since above comment by Simonds Official. So, you can see how is their after sale service. :(
Ankur posted on Jan 08, 2018
Verified Customer Build Location: Regional Victoria Construction End Date: Oct 2013
2 people found this helpful, do you? Yes
Verified Customer Build Location: Metropolitan Victoria Construction End Date: Aug 2017
3 people found this helpful, do you? Yes
Hi Gill, I’m sorry to hear you are experiencing an issue in your new home. If you send me a direct message with your job number, I’ll ensure that a Simonds team member is in touch as soon as possib... read more »
Job no. 46545
I called South Morang office every week
But unfortunately no luck
Gill posted on Oct 31, 2017
Hi Gill, thank you for providing your job number. I have forwarded your complaint onto the relevant Simonds team member who will be in contact as soon as possible to discuss your concerns further. ... read more »
Verified Customer Build Location: Regional Victoria Construction End Date: Aug 2018
3 people found this helpful, do you? Yes
Hi again Hus, thank you for providing your job number. We are sorry to hear about your frustration. We would like to make sure that all of your concerns are addressed. As discussed, we will ensure ... read more »
It has been five days since ur last msg and I have not been contacted yet by any of your team members
Hus posted on Oct 25, 2017
Hi Hus, I have been assured that the Simonds General Manager, Mark has contacted you on multiple occasions and discussed your concerns further to provide any explanation required on numerous occa... read more »
Verified Customer Build Location: Regional Victoria Construction End Date: Mar 2017
2 people found this helpful, do you? Yes
Hi again Pras, I understand that Sharyne has been in contact with you on Monday discussing your concerns, explained the reasoning and resolved the issue with your acceptance. Please let me know If ... read more »
No, I am not happy with her reasoning. The sales consultant assured me that the deposit will be refunded if I don't go ahead. According to my understanding, this is the standard practice in the ind... read more »
pras posted on Oct 05, 2017
Verified Customer Build Location: Metropolitan Victoria Construction End Date: May 2016
Was this review helpful? Yes
Hi Rid, Thank you for getting in touch. I’m very sorry to hear about your experience. This is certainly not an acceptable level of service. We want to make sure all your concerns are investigated a... read more »
Verified Customer Build Location: New South Wales Construction End Date: Dec 2018
Was this review helpful? Yes
Hi Lalit, thank you for your message. We are sorry to hear about your frustration and want to let you know that we take your feedback very seriously. We would like to make sure that all of your con... read more »
Thanks Kiandra, I am eagerly waiting on that someone contact me.
Lalit posted on Sep 06, 2017
Back again with same issue, Still no updates on council approval and who is working on it. Really disappointing the way handling client and not sharing informations.
Lalit posted on Sep 29, 2017
Verified Customer Build Location: Regional Victoria Construction End Date: Jan 2018
Was this review helpful? Yes
Hi Jass, thank you for getting in touch. I’m very sorry to hear about your frustration. We take your feedback very seriously and want to make sure your concerns are investigated and addressed. Coul... read more »
Hi Kiandra Thanks for reply. My name is Jaswinder Singh & mob no. 0425137104. But I am definitely sure Simonds Home will not contact to me. I think it's your company policy if you have no solution ... read more »
Jass posted on Aug 28, 2017
Verified Customer Build Location: Metropolitan Victoria Construction End Date: Aug 2017
Was this review helpful? Yes
Hi Keisha, thank you for getting in touch. I’m very sorry to hear about your frustration. We take your feedback very seriously and want to make sure your concerns are investigated and addressed. Co... read more »
Verified Customer Build Location: Metropolitan Victoria Construction End Date: Apr 2017
Was this review helpful? Yes
Hi Momo, thank you for getting in touch. I’m very sorry to hear about your frustration. We take your feedback very seriously and want to make sure your concerns are investigated and addressed. Coul... read more »
Thanks Krissie. Our job number is 44784.
Momo posted on Aug 13, 2017
Verified Customer Build Location: Queensland Construction End Date: Aug 2017
Was this review helpful? Yes
Hi Shane, thank you for getting in touch. I’m very sorry to hear about your frustration with your home and also I'm sorry to hear of your illness. We take your feedback very seriously and want to m... read more »
Hi Krisse, my job number is Q2447. I have already had the Construction Manager out who promised he would fix our brick issues and make us happy, yet to call me 2 days later and advise me they were ... read more »
Shane posted on Jul 27, 2017
Verified Customer Build Location: Metropolitan Victoria Construction End Date: Aug 2016
1 person found this helpful, do you? Yes
Hi James, thank you for getting in touch. I’m very sorry to hear about your frustration. We take your feedback very seriously and want to make sure your concerns are investigated and addressed. Cou... read more »
after this review report, I received phone call from your staff, but still no one come to fix
James posted on Aug 02, 2017
1 of 49 pages
Linda N asked on Apr 08, 2018
Can’t you get Simonds to check on this matter even though it’s 7 years it’s their fault from the beginning
Ram replied on Apr 11, 2018
Dear Linda
Thanks for the enquiry
Please make contact with our Point Cook office on 8345 8452 and ask to speak to our Warranty team
We will conduct an inspection and provide feedback on what the issue may be
Kind regards
EGM
Simonds Homes replied on Apr 15, 2018
Hi there, It is a ten year structural warranty... not 7... keep going. I am considering setting up a class action against Simonds Homes to expose them. You will need an independent engineer and an independent building inspector. Don't give information to Simonds as they will use their in-house lawyers to play with you and delay any claims you may have against them till your time runs out. They have no values or morals in relation to their building company.
We will expose them replied on Apr 22, 2018
Meeshal asked on Apr 05, 2018
Hello Meeshal
Yes, you sure can, we suggest using a reputable inspection company that has all their insurance and OH&S requirements in place
If you elect to engage an inspection company we just ask that you inform us in advance so we don’t unnecessarily delay the construction of your home and ensure we get a copy of the reports in a timely manner
Thanks and best of luck with your home building
EGM
Simonds Homes replied on Apr 08, 2018
Hi there, be very careful that you document everything as they will have their in-house lawyers look over your reports. Don't sign anything and get an engineer involved!
We will expose them replied on Apr 22, 2018
We are thinking of setting up a class action against Simonds Homes. Anyone interested... please contact.
We will expose them replied on Apr 22, 2018
Jonathan91 asked on Mar 28, 2018
Don't build with them or you will seriously regret it.
We will expose them replied on Apr 22, 2018