Melbourne

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Verified Customer Build Location: Regional Victoria Construction End Date: Aug 2018

Great customer service

5 out of 5, reviewed on Sep 11, 2018

We have had quite nice experience building with Simonds Wonthaggi at Cowes. The customer service has been great since the beginning. The sales consultant Usman at Highgrove display homes were very helpful with modifying floor plans of Flinders design and made it almost perfect to meet all our needs. He knew all the options very well and was efficient in what he was doing. Skie was our contact person and has been very nice and accommodating throughout the process. She was patient and thorough, bubbly at the same time, which made it less stressful. Aaron the site supervisor was quite good too, overseeing the construction and delivered great end product. We like our house, and are glad that we did not have too many problems along the way. This is the second time we build with volume builders, last time was with Burbank a few years back. We are impressed by the flexibility and welcoming attitude that Simonds Wonthaggi team had showed us. Will be happily recommending them to whoever is interested in building in that area.

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Simonds Official

Hi Goodwood, Thanks for the great feedback. Great to hear that you are happy with your second home build and the staff members involved in it. If you wish to, please provide your job number and we ... read more »

54287
Thanks

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Verified Customer Build Location: Queensland Construction End Date: Mar 2019

This is perfect, can't live without it

5 out of 5, reviewed on Sep 11, 2018

We haven't started our build yet, our experience with purchasing our first home has been amazing so far, we are very satisfied from final cost compare with estimated cost.We would love to thank Simonds for their professional and compassionate service, Big thanks to Maria Lozano our CRC and Christopher Faranda sale consultant and also thanks to all team members from Simonds who helping us to achievig our goal.we are very excited to move our new home.

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Simonds Official

Hi Abdul, Thanks for the great feedback. We are glad to hear that your are happy with the staff members involved and that you are excited to move into your first home. If you wish to, please provid... read more »

Q3803

Melbourne

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  • 1 helpful vote
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Verified Customer Build Location: Metropolitan Victoria Construction End Date: Jun 2018

Worst decisions ever taken building with Simonds

2 out of 5, reviewed on Sep 10, 2018

Firstly Simonds head office rush me to choose wrong building products such as tiles, kitchen cabinets, bathrooms and signing documents which I didn't properly understand the clauses that come with it. Paying for electricity and gas before settlement. Customer service was the poorest experience of my life, the only time you will get a phone call or update is when the invoice payment is due for each stage. So if you, family or friends thinking of building with Simonds please think twice before you make that decision?? I would hate to see you go through that stressful experiences I went to through.

1 person found this helpful, do you? Yes

Comments
Simonds Official

Hi Double, thank you for getting in touch. We’re sorry to hear about your experience. We want to make sure all you concerns are investigated and addressed. Could you please provide your job number ... read more »

Job 50915

Verified Customer Build Location: Regional Victoria Construction End Date: Jun 2018

im fully satisfied for the performance

5 out of 5, reviewed on Sep 07, 2018

it was ahead on time and good coordination with us. I understand that some issues may arise between pre and post construction but I was impressed for the quick response of the builder team when there's something that need to be corrected. Compare to the other builder it was Great Job Guys. Thank you for looking after us as your customer.

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Simonds Official

Hi Manny, Thanks for the great feedback. We are glad to hear you had a good experience with Simonds Homes and were satisfied with the customer service. If you wish to, please provide your job numbe... read more »

Verified Customer Build Location: New South Wales Construction End Date: Apr 2019

A fantastic start!

5 out of 5, reviewed on Sep 04, 2018

We are yet to start our build but we have been very impressed thus far. From swift communication to the "nothing is impossible" attitude is really what sets Simonds apart from the rest. We are so glad we went to Simonds when we did! We are very lucky to have Sam from sales and Marcus from customer service take care of us, we are forever grateful for their hard work! We look forward to our finished Home and I'm sure we will have more positive things to review.

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Simonds Official

Hi Amor, Thanks for the great feedback. We are glad to hear that you are happy with the team members involved and that you are looking forward to your new home. If you wish to, please provide your ... read more »

Gold Coast

  • 2 reviews
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Verified Customer Build Location: Queensland Construction End Date: Jan 2019

Just superb service ...

5 out of 5, reviewed on Sep 04, 2018

Just starting our build after a long wait for land title and a fanominal 10 months of customer service from Simonds. Our original sales team member, Brittany, bent over backwards to accommodate our requirements at a point that we had almost decided not to actually continue down the building path. Following the initial design stage where no changes to suit our block were any trouble at all, we moved onto our gallery appointment. I must say, this stage exceeded our expectations. A whole day, one on one with a design consultant, electrical and tile advisor, what a great day that was. The showroom was fabulous and at no point did we feel any pressure to upgrade anything unless we wanted to. The following 8 months waiting for land was spent over thinking our choices but, even this was no trouble. Simonds accommodated changes we felt we needed to make even though I'm sure I drove them loopy. A huge shout out to Lyn and Jess who have made this exciting journey to build an absolute pleasure. We have just met our site supervisor, Andrew (again luvly) and are so excited to be on site ready to watch our home come to life. With regards to price, Simonds were very reasonable compared to others but their customer service and commitment to helping far surpassed their competition..

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Simonds Official

Hi Sarah, Thanks for the great feedback. We are glad to hear that you are happy with your journey with Simonds so far and that you are happy with the staff members involved. If you wish to, pleas... read more »

Q3674

Kialla

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Verified Customer Build Location: Regional Victoria Construction End Date: Aug 2018

2nd Home built with Simonds

5 out of 5, reviewed on Sep 04, 2018

We were completely satisfied with how the build was managed, great work Tim Travaskis. We are wrapped with the finish of the home, the whole family are completely wrapped with it.. Any issues during or after build was delt with in a timely manner with no dramas. The estimated cost compared to final cost was same. There were no hidden costs.

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Simonds Official

Hi Simon, Thanks for the great feedback. Great to hear that you are happy with your second home built with Simonds Homes. If you wish to, please provide your job number so we can forward the posi... read more »

Job number 54958. Thanks

Verified Customer Build Location: Regional Victoria Construction End Date: Dec 2019

First home buying experience made easy!

5 out of 5, reviewed on Sep 04, 2018

Our experience with purchasing our first home has been amazing so far! We would love to thank Simonds for their professional and compassionate service! All of the team at Simonds in Geelong have been great to deal with already, big thanks to Mel our CRC and Jo our sales consultant, they have taken the worry and stress away from us and we are very excited to begin this journey with Simonds Homes Geelong.

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Simonds Official

Hi Dani and Em, Thanks for the great feedback. Great to hear that you are excited to begin with your journey and you are happy with the staff members involved. If you wish to, please provide your j... read more »

Verified Customer Build Location: New South Wales Construction End Date: Aug 2018

First home and On-time!

4 out of 5, reviewed on Aug 31, 2018

This is my first home build with Simonds and couldn't have asked for more. It has been a very positive journey, there were hiccups but they were remediated and handled very well. Quality of workmanship is good and Simonds has been very helpful in understanding us and our needs and help fix them up. The process from start finish has been very good. I would thank, Milli, Alison, Peter and Louise.

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Simonds Official

Hi Rishi, Thanks for the great feedback! We are glad to hear you are happy with the quality workmanship of your Simonds home. If you wish to, please provide your job number so we can direct your ... read more »

Verified Customer Build Location: New South Wales Construction End Date: Dec 2018

Perfect Builders!

5 out of 5, reviewed on Aug 30, 2018

When we had a plan for building our home, we just entered to Simonds office as it’s a well-known name in Victoria and NSW. Milie from the sales department were really helpful. She explained everything in detail. She draw diagrams and explained everything in multiple times till we understood everything. After we were ready with the design, we met Lauren for the contract appointment. She welcomed us with a smile and guided us with the changes we asked for. It was a wonderful experience overall

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Simonds Official

Hi Sinshu, Thanks for the great feedback. We are glad to hear that you had a good overall experience and you are happy with the staff members involved. If you wish to, please provide your job numbe... read more »

Verified Customer Build Location: Queensland Construction End Date: Jun 2019

A good start

5 out of 5, reviewed on Aug 24, 2018

We haven’t started our build yet. We are more than happy with our journey so far. The sales staff Amanda and Vanessa were awesome. The rest of the crew at Simonds who have bought us to the place where we have signed our contract to build with Simonds have been excellent also. We look forward to our house being completed and will write another review then

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Simonds Official

Hi Bells, Thanks for the great feedback. We are glad to hear that you’ve been happy with the staff members involved so far and you are looking forward to the completion of your house. If you wish... read more »

Verified Customer Build Location: New South Wales Construction End Date: Jun 2018

No hidden costs!

4 out of 5, reviewed on Aug 23, 2018

To be honest, we prepared to pay for some "surprises", however, in the end, there was no extra whatsoever, and all provisions were returned to us. Builders and Customer service officers are very nice too.

The only thing stops me from giving 5 stars is that previous site manager resigned from Simonds mid way and it got delayed for a few weeks; I guess it's no one's fault.

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Simonds Official

Hi Charles, Thanks for the great feedback. We are glad to hear that you are happy with your build and the provided customer service. If you wish to, please provide your job number so we can direct... read more »

Verified Customer Build Location: Queensland Construction End Date: Jun 2018

New home from Simonds - excellent experience

5 out of 5, reviewed on Aug 22, 2018

I built a new home from Simonds homes at Mango Hill. My experience through out has been fantastic. Everyone from Simonds from sales (managed by Jerald) to built (managed by Troy) and to customer coordinator (Aleisha Stuart) pitched in and assisted me on journey of building new house.

Workmanship and quality of house is good and customer coordinator was always very prompt in resolving any queries.

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Simonds Official

Hi Vasu C, Thanks for the great feedback. Glad to hear that you are happy with the quality of your home and with the staff members involved in your build. If you wish to, please provide your job nu... read more »

Verified Customer Build Location: Metropolitan Victoria Construction End Date: May 2019

Excellent customer service

5 out of 5, reviewed on Aug 12, 2018

Working with Elizabeth Blake at Clydevale has been a pleasure. She has helped us at every turn and been very patient with my many questions. We have never felt rushed and always welcome. Elizabeth has always been available when needed and all questions have been answer rather quickly. She has genuinely tried to help us with our design and making everything suit our needs.

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Simonds Official

Hi Sibba,
Thanks for the great feedback. We are glad to hear that you had a good experience with our customer service.
If you wish to, please provide your job number and we can direct your positive feedback to the team members involved.
Best wishes

Verified Customer Build Location: Regional Victoria Construction End Date: Jul 2018

Thankyou!

5 out of 5, reviewed on Aug 11, 2018

We have had the pleasure in dealing with Simmonds Wonthaggi building our new property. This was quite new to us since the last time we built a house, we were owner builders. The process from sales to completion has been great. Staff had accommodate our needs when we took our holiday very close to completion of our house. We informed staff very early within the purchase of our property and it was pleasing that Simmonds where able to accommodate this matter. This is very much a team effort and a big thankyou to Brad, Skie, Aaron for assisting with our questions and site meetings from sale to build phase. Its good to have key contacts throughout the process that you could call or email but the best things was they would call back as soon as practicable. The key to these homes are the quality of the trades. We had some excellent trades working on our property which was a sense of relief. Our final inspections had very minor issues and were very satisfied with the result. We are about to settle on our new property and receive our keys. Thankyou everyone.

Opportunity for improvement. Initial deposit was a little painful when part of it had been paid. Tax invoices from Simmonds are generated from Melbourne Office which impacted upon the initial payment between our bank and Simmonds. Just seems that this could be easily sorted out as banks pay on invoice total (not part) where clearly an initial payment had been made by us.

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Simonds Official

Hi DPMP, Thanks for the great feedback. We are glad to hear that you are happy with the staff members involved and that you had a positive experience throughout the whole building process. If you w... read more »

Verified Customer Build Location: New South Wales Construction End Date: Aug 2018

First home very happy

5 out of 5, reviewed on Aug 10, 2018

We are at the lock up stage and our journey has been smooth from the start. Not a single fault or an issue. We could not be any happier. Our supervisor Peter Atkinson was professional and honest and we would highly recommend him and Simmonds to anyone who is looking to build. Great job guys keep up the good work.

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Simonds Official

Hi Nermin, Thanks for the great feedback. Great to hear that you are happy with your supervisor and your first home building experience. If you wish to, please provide your job number and we can d... read more »

Gawler East

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Verified Customer Build Location: South Australia Construction End Date: Jul 2018

Excellent Support and Great Design.

5 out of 5, reviewed on Aug 10, 2018

We would like to thank Simonds for our beautiful new home, well constructed and delivered in within their set parameters. From the very beginning our sales consultant Cahill was very efficient in helping us secure a block to commence with and gave us his time without question or delay.
During our time in the gallery selection (a process that could have been overwhelming) we had great input and guidance from Trish Dean. It was clear she had experience and knowledge along with great people skills to help us make the selections required.
We especially want to acknowledge the level of support and guidance we received from our Site Manager, Andy Creeper. We weren't sure what to expect from this stage of the building process, but Andy made himself available to us and invited us to ask as many questions as necessary during the building. He then answered all questions promptly and with clarity and any he wasn't sure on he would always seek the answer and get back to us. It was also clear to us that he had a great working relationship with his building team and maintained communication with them to help sort through any issues or concerns that may have occurred. He had a keen eye with attention to detail as we conducted our inspections with him. Andy would explain any irregularities with us to ensure we understood what was being done to fix it.
We both really appreciated Andy (and his team) for helping to make the whole process relative painless and how he expatiated the process and get us into our house (and out of the caravan).
Thank you once again for everything.
Kind Regards Emile and Lydia Najjar

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Simonds Official

Hi Emile, Thanks for the great feedback. We are glad to hear that you are happy with your Site Manager and your experience at the gallery. If you wish to, please provide your job number and we can ... read more »

S1526 is the job number

sydney

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Verified Customer Build Location: New South Wales Construction End Date: Dec 2018

Effective and very supportive, Informative Building home experience

5 out of 5, reviewed on Aug 09, 2018

Excellent customer service from sales to final completion of building house
Provided stage to stage information of how the building works are going on...
Provided us with all the details we need and patiently answered our queries
We trust the brand. Answered all the doubts we had at each phase starting from purchasing to planning to construction. They had a very good sales team.

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Simonds Official

Hi Lakshmi,
Thanks for the great feedback. We are glad to hear that you are happy with the staff members involved.
If you wish to, please provide your job number and we can direct your positive feedback to the team members involved.
Best wishes

N0842

Verified Customer Build Location: Queensland Construction End Date: Aug 2018

Commencing Home Build Baringa

4 out of 5, reviewed on Aug 07, 2018

After a rocky start due to person leaving and house plan changes not being recorded Amanda stepped in and was fantastic. She regained our faith in Simonds and we decided to go ahead with the build. Our trip to the Gallery was great and all the staff were very helpful. The assistance we have received from Maria and Alicia has been really appreciated. We are really looking forward to the commencement of our home.

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Simonds Official

Hi Dawnie, Thanks for the good feedback. We are glad to hear that you are happy with the staff members involved and you are looking forward to your new home. If you wish to, please provide your jo... read more »

Job No Q3672

Mallacoota, Victoria

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  • 1 question
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Verified Customer Build Location: Regional Victoria Construction End Date: Oct 2018

Professional, Communication & Service

5 out of 5, reviewed on Aug 07, 2018

We are at the Lock up stage, up to this point Simonds Geelong have been very professional and they have made the process very simple. They have been very helpful with the design and the gallery process. The people they employ are in front of the game, there communication has been excellent from the office personal to the supervision. As a tradesman and a owner builder I have an eye for detail and there workmanship has been excellent and organised. I've noticed that materials are on site ready for the next trades. In closing we are over the moon with how well everything is going. I believe in giving credit where it's due.

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Simonds Official

Hi johnpeters1944, Thanks for the great feedback. Great to hear that your building experience through Simonds Homes was positive and you are happy with the staff members involved. If you wish to, p... read more »

Hi Simonds
Job No 52417, more than happy with all the staff in Geelong office

3 of 59 pages


Questions & Answers

How can I get jobs to do concrete house slabs for Simonds?

Rizzo asked on Oct 13, 2018

Answer this

Hi Rizzo,

You can check employment opportunities via our website: http://careers.simonds.com.au/cw/en/listing/
Or through LinkedIn: https://www.linkedin.com/company/simonds-homes/jobs/

Thanks

How long does it take for the ordering process to complete? Our job is currently said to be that stage.

Bij asked on Oct 11, 2018

Answer this

Hi Bij,
If you can please pass through your job number I will query the relevant team and push them to confirm with you.
Thanks.

Not sure how long will it take to get the site started after gallery it took one month to contact than not much progress its been almost two months? seems like a massive delay in the process.

Janaka asked on Oct 05, 2018

Answer this

Hi Janaka,
If you can please let me know your job number I'll happily pass this on to the relevant internal team to see if we can get a quicker resolution.
Thanks.

Job Number: 57542,
Approvals stage completed on
16.08.18

Thanks Janaka, confirming this has been passed through.

See all 159 questions about Simonds