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Verified Customer Construction End Date: Feb 2017

Great customer service and stress free built

5 out of 5, reviewed on Aug 10, 2017

I recommend smart homes to most of my friends when I hear them talking about building their new home. Loved the floor plan that we chose. Was a beautiful journey from starting to end in building our very first home and just because of such a great support from the entire team and they were always there to answer our queries. I especially want to thanks Claire Oakes for being so patient with us and all your guidance and support.

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Smart Homes For Living Official

Hi Gagan, thank you for sharing your building experience, we're chuffed to hear your feedback! From the entire Southwest and Metro team, we wish you many years of joy in your beautiful new home! Kind regards, Smart Online Team.

Verified Customer Construction End Date: Jan 2017

stressfree built

5 out of 5, reviewed on Jun 02, 2017

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Smart Homes For Living Official

Hi Hariani, thank you for your amazing feedback! We're chuffed to hear your experience was so great. We will pass on your kind words to the team, it will make their day! On behalf of the entire Sm... read more »

Verified Customer Construction End Date: Nov 2016

Excellent Service

4 out of 5, reviewed on Jun 01, 2017

I can recommend Smart home to who is looking for a new house to build, Organised way, no hassle, proper communication, just a call away and inquiry sorted, talking to the sales consultant Claire to getting the final product was so easy,When thinking to build thought will be tough to build, but they made it easy.
Thank you Smart homes,

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Smart Homes For Living Official

Hi Girish, thank you for your amazing feedback! We're happy to hear our team made the process enjoyable and easy! From the entire Metro and Southwest team, we wish you many years of joy in your new Smart Home! Kind regards, Smart Online Team.

Verified Customer Construction End Date: Apr 2017

over the moon

5 out of 5, reviewed on May 29, 2017

I cant speak highly enough of the recent build with smart.We built in the south west,therefore dealing with the bunbury office.Claire our sales rep,the office staff & Troy the onsite supervisor were absolutely fantastic.It is quite obvious that they take great pride in their work,and it reflects in the final product. This is our 3rd build with smart,i cant imagine building with anyone else.As I say, i cant speak highly enough of the recent service we received

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Smart Homes For Living Official

Hi Kim, thank you for sharing your experience with Smart Homes For Living! From the entire Southwest and Metro team, we wish you many years of joy in your beautiful new home! Have a great day, Smart Online Team.

Verified Customer Construction End Date: May 2017

Extremely happy with end result.

5 out of 5, reviewed on May 22, 2017

I had several builders contact me as I requested information from them. I ended up going with Smart Homes due to the personable nature of the sales consultant. From there everything ran smoothly, from picking design, purchase of block, prestart and finally handover. The site supervisor was great, explaining each process as the build progressed. The home was finished to a high standard and we would absolutely build again with Smart Homes.

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Smart Homes For Living Official

Hi Luke, thank you for sharing your building experience with Smart Homes For Living. The entire team appreciate your feedback, it's a great way to start the working week! We wish you many years of ... read more »

Verified Customer Construction End Date: May 2017

Excellent Service

5 out of 5, reviewed on May 17, 2017

Excellent communication to get the process started. Very organised and systematic process. I would recommend Smart Homes to anyone who is looking for a new build. Workmanship within the house was excellent and the house was handed over clean and well built. I received the house earlier than the date proposed. Am very happy and visitors to my house were amazed. Thank you very much Smart homes.

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Smart Homes For Living Official

Hi Sanker, thank you for sharing your building experience with SMART. We're glad to hear you were happy with our systematised process and love the quality of your home. On behalf of the entire SMAR... read more »

Verified Customer Construction End Date: Apr 2017

Trouble Free Building Experience

5 out of 5, reviewed on May 14, 2017

Since the start of the application to the end of the build we have had nothing but great results in timely manor from Smart Homes. They catered to my needs being a time sensitive build and finished on time with quality workmanship. Planning the house was made easy and being able to alter the build to suit our individualism was a great experience, the team at Smart Homes weren't afraid to throw ideas in when they felt necessary.

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Smart Homes For Living Official

Hi James T, thank you for sharing your experience with SMART! We're very happy to hear you enjoyed your building experience, we will pass on your lovely comment to the team! Enjoy your beautiful ho... read more »

Verified Customer Construction End Date: Nov 2016

Problem Free Experience Throughout

5 out of 5, reviewed on Apr 12, 2017

Having built a new home before we had a good point of reference, not to say our previous experience was bad.
From initial contact at the display home and viewing plans to advice on aspects of the block the sales staff at Smart Homes Busselton really listened to our ideas and helped achieve our goals, even assisted by liaising with Financiers, real-estate & settlement agents.
Once we were ready, the prestart meeting was virtually stress free with all our options clearly explained and displayed, the changes we proposed were incorporated and pri
ced with multiple options for our informed choice, then follow up calls and final drawings.
Our Build supervisor scheduled meetings on site at our convenience throughout the build at relevant times and had the project on track and handed over in a timely manner.
The customer service provided through the whole process was excellent and consistent including the office staff during the process and after handover with any issues resolved quickly.
Consistently set very high standards and delivered a High Quality Product.

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Smart Homes For Living Official

Hi Graham, thank you for sharing your experience with Smart Homes For Living! The entire Southwest team will be wrapped to hear your amazing feedback. On behalf of the entire Smart Homes For Living... read more »

Verified Customer Construction End Date: Mar 2017

Amazing people, amazing build

5 out of 5, reviewed on Mar 24, 2017

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Smart Homes For Living Official

Hi Mick F, thank you for your kind words and sharing your building experience with Smart Homes For Living. Our team will truly be chuffed with your feedback, so thank you. From the entire team at S... read more »

Verified Customer Construction End Date: Jul 2017

Smart Homes saved us from giving up on owning our own home.

5 out of 5, reviewed on Mar 18, 2017

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Smart Homes For Living Official

Hi KnN, thank you for your kind words and taking the time to post a review! We're absolutely chuffed you enjoyed your building journey and we have restored faith in the home building process for yo... read more »

Verified Customer Construction End Date: Apr 2016

First time builders and very happy!!!

5 out of 5, reviewed on Mar 17, 2017

Our personal experience with Smart Homes was an absolute pleasure to say the least, you hear about all the horror stories that are associated with building a new home and everything that comes along with it, but I can honestly say our experience was smooth sailing and any little issues that we did come across the prompt service we received was outstanding! Our sales consultant was Drew Williamson who we meet at the Smart Homes display house located in Southern River. As soon as we meet Drew and had our initial chat with him to discuss exactly w hat we were after, it was clear in our minds what to do going forward. I highly recommend Drew, he is very professional and knowledgeable when explaining every little finer detail, its very reassuring and I believe that is so important when a first home is built.

Big thumbs up to the whole team including the site supervisor, customer liason and pre-start division, very helpful and professional every step of the way.

I highly recommend Smart Homes when building your first, second or even third home you wont be disappointed.

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Smart Homes For Living Official

Hi Chris. C., Thank you for your review and lovely words. We're wrapped to hear you enjoyed the process and our amazing team members made the journey smooth and easy. We wish you many years of jo... read more »

Verified Customer Construction End Date: Mar 2017

House is perfect!!

5 out of 5, reviewed on Mar 17, 2017

From the start in October 2016 to this week when we are days away from receiving our keys for our first home, it couldn't have gone any smoother!! Leon was great answering all questions (no matter day or night, nor how stupid the question) meeting us at all hours to make sure we where happy with plans and changes!
From there our site supervisor Josh stepped in and has been great as well! Throughout the process Leon has kept onto us to see how things are going which has been great as well!
For what we could afford we have definitely gone above and beyond what we expected to be able to get - and Smart Homes have been more then excellent through the decisions, pre start, build and now hand over!!
Thank you thank you thank you!!!

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Smart Homes For Living Official

Hi Taylor, thank your for sharing your experience with Smart Homes For Living. We're wrapped to hear your 'house is perfect'. I'm sure the team members will be very pleased to read your lovely comm... read more »

Verified Customer Construction End Date: Mar 2016

A First Home Buyer's excellent experience

5 out of 5, reviewed on Mar 17, 2017

I was a first home buyer building on a budget with minimal build experience. My Sales Rep Drew Williamson was there every step of the way and invested the time to make sure the house design was the best fit for me. Very reliable customer service and support from the staff at Smart Homes. Workmanship and build quality was excellent and 6 month maintenance was thorough. The process of the build was managed well and house was completed in a timely manner. Smart homes has build me a beautiful first home!

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Smart Homes For Living Official

Hi Katie McNally, thank you for sharing your first home buying journey with us! We're very happy to hear you enjoyed the process and you're pleased with the workmanship of your beautiful home. We w... read more »

Verified Customer Construction End Date: Sep 2017

Happy with how things have gone so far!

4 out of 5, reviewed on Mar 17, 2017

The house hasnt been completed yet! But im definitely excited! The sales representatives i have dealt with from all the display homes, leon was the easiest to deal with and worked well with me to get the best of what i wanted for my pricing! I felt a little let down by my pre start consultant and i felt like i was the one having to chase them up in regards to the permits etc and how far along things were etc. i feel that they could have a little more selection for example with mortar colour... but all in all ive been happy to build with smart homes and cant wait to get my keys!

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Smart Homes For Living Official

Hi Brent, thank you for your kind words and constructive feedback! We will most certainly take the items you have mentioned on board. We hope you enjoy the remainder of your journey with Smart Home... read more »

Verified Customer Construction End Date: Mar 2017

Best experience ever

5 out of 5, reviewed on Mar 17, 2017

So from the moment I walked into the display home with my block plan (odd shaped corner) leon was super helpful he went over and above getting me a better deal on the block I was going to buy and designing a huge house with great flow even before I had signed any paper work with them also loading it with extras for next to nothing , to pre start with tess who was so so helpful as being a first home buyer I didn't really have any idea what I was doing. Then the building started tony my site manager met with me and explained the hole process whic h I thought was awesome and my client agent amy was always there with answers to any questions I had email or phone. No major defects at all along the way (I had an independent building inspector) the build was super fast ended up 2 months ahead of schedule but the quality was not compromised. End up in me doing my pci meeting only defects we could pick up were really minor (paint related) then with all the defects fixed I picked up my keys yesterday. Super excited smart homes made building my first house so enjoyable finished product was to a superb standard it's every thing I dreamed it would be and more. If your looking for a great builder with an awesome team you can't go past leon and the team at smart homes will be using them in the future for my next house and recommend you do the same.

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Smart Homes For Living Official

Hi David Smith, thank you for taking the time to share your building journey! We are pleased to hear it was the 'best experience ever'. It's amazing to hear our team made the journey effortless and... read more »

Verified Customer Construction End Date: Apr 2017

Can't give enough stars!

5 out of 5, reviewed on Mar 17, 2017

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Smart Homes For Living Official

Hi Doug, thank you for your review! We're wrapped to hear your first home experience was a special one! We hope you enjoy your lovely home for many years to come! If you have an queries, please don... read more »

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Verified Customer Construction End Date: Mar 2017

Build quality, multiple delays, lies

1 out of 5, reviewed on Mar 01, 2017

The quality of this build has been below standard from the start and they are painful to deal with to get anything rectified. The build started badly with local building legislation being missed twice causing a 2.5 month delay and a large extra cost to me(6K). The build after this bad start has also progressed much slower than other smart homes builds, costing thousands of dollars in extra rent. Only after finally getting the construction manager involved and paying for an inspector, have things started to happen. That being said half the colou rbond roof needs to be re-installed and multiple issues with the build were attempted to be hidden among other things. We were given a lot of false information by the construction manager and were blatantly lied to. They don't answer questions directly or in a timely manner if at all. The list of defects that I and my inspector picked up and not my site supervisor is approaching 4 pages. They are just plain unprofessional. If you comment negatively on any social media they simply block you instead of attempting to rectify the issues. I would avoid this builder if at all possible.

1 person found this helpful, do you? Yes

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Smart Homes For Living Official

Hi Jason L, thank you for your review, we appreciate your honest feedback. We understand our Assistant Construction Manager has been managing your site and is currently working through your con... read more »

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Verified Customer Construction End Date: Oct 2016

New build in 2016 was a winner!!!

5 out of 5, reviewed on Feb 09, 2017

Our build process began in January 2016 and was complete in October 2016!! Smart homes for living have built our beautiful home in record time!! We love it!! From meeting with Sales Rep Lee Claxton who was wonderful! Also extremely accomadating and helpful! Prestart with Tess Godfrey very proffesional. Staff at reception and client liason Kylie Mason were exceptional!! Trades were awesome!! Supervisor John was on the ball!! He did an outstanding job from start to finish thanks John!!! Thanks to all involved in our new build!! We truly are thankful and love our new home!! We would recommend Smart Homes and the Ventura group to others

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Smart Homes For Living Official

Hi Daniela, thank you for your lovely review! We are absolutely chuffed you enjoyed your building journey with SMART! I'm sure you will create many beautiful memories in your new home! If you have ... read more »

Thankyou!!

Verified Customer Construction End Date: Jul 2016

Very Happy with our Customer Service & Our Build

5 out of 5, reviewed on Feb 08, 2017

We had a tight budget and Smart Homes could still offer us everything in our package from land, upgrades, reverse cycle air conditioning... Everything. The quality and workmanship of our build was quick and great. Our CLO and Supervisor were amazing and we couldn't fault their management of our build. The before, during and after care/customer service has been impeccable. The only thing I could pick at was the aircon installation. Which was the trades fault not Smart Homes. 6 weeks after moving in the aircon blew up and then 6 months in the ai rcon pipe burst causing damage to our ceiling. Smart Homes were quick to have the aicon people fix their mistakes and damages and we didn't have to pay a cent. We are extremely happy with everything that Smart Homes provided us that we encouraged out brother to build through them also and he did with the same quality and service. We will definitely build with them again and recommend them to our friends and family.

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Smart Homes For Living Official

Hi M and R Maclean, thank you for your review! We are absolutely wrapped you enjoyed your building journey with SMART! We wish you many years of happiness in your new SMART home. If you have any f... read more »

Verified Customer Construction End Date: Jan 2016

Very happy

5 out of 5, reviewed on Jan 10, 2017

Really happy with the building process. The client liaison would call me every week to inform me on the next stage of the building process. Very efficient and would always call me back on any enquiry i would have. The selection range at prestart was impressive, and quality of the items to a high standard. Would definitely build again with smart homes.

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Smart Homes For Living Official

Hi Anita Ziba, Thank you for your review. Customer satisfaction is paramount to us, we're wrapped to hear you're very happy with your Smart Homes For Living building journey! We hope you enjoy your... read more »

Thanks

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Questions & Answers

What's included in the Smart homes Ultimate spec? There isn't crap all information they provide!!

Jake asked on Feb 05, 2017

Answer this

Hi Jake,

Thank you for your comment. The Ultimate includes the following inclusions:
- 30c ceilings through out
- EssaStone benchtops to your kitchen
- Luxury 600x600 tiling to living areas
- High quality carpet and underlay to the bedrooms and theatre
- Venetian blinds to windows
- Ducted reverse-cycle air-conditioning
- Internal wall painting Upgraded ensuite, bathroom and laundry
- Deluxe kitchen appliances

If please contact us on 92411 311 or via our website if you have any further questions, we would be happy to help. Kind regards, SMART Online Team.

Do you install the NBN connection facilities to newly build homes?

Jay asked on Jan 30, 2017

Answer this

Hi Jay, thank you for your question. Smart Homes For Living specification includes a NBN ready pack – phone point, TV point and data point with
TV antenna if required. The home owner is required to liaise directly with their provider to facilitate their connection. If you have any additional questions, please do not hesitate to get in contact. Kind regards, SMART online team.

SmartHomes Why are you building a house without electricity and stealing next door neighbours electricity? Location Stage 15 Aveley WA 05/07/2015 Please I need the site supervisor contact details?

Arismay asked on Jul 05, 2015

Answer this

What do you mean that I steal the electricity? Are you directing this to me as the home owner or to Smarthomes?

See all 16 questions about Smart Homes For Living