Customer Service - Impressive

4 out of 5, reviewed on Dec 12, 2018

Customer Service was great, they seemed to work as a team, clarification regarding the loan was explained clearly, loan was fast and the team kept in contact with me every step of the way. Impressive.

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Quick and easy no stuffing around their fantastic

5 out of 5, reviewed on Dec 12, 2018

Every thing was quick their fantastic totally recommend them to anyone there was no stuffing around and it was easy to understand

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Communication is key!

5 out of 5, reviewed on Dec 12, 2018

Dealing with Society One has been the easiest experience, the team are so friendly and happy to help, thankyou Society One.

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Comments
SocietyOne Official

Hi Wuanita, thank you for your review! It makes us very happy to see that you have enjoyed your experience with us and that our team have been friendly and helpful throughout your time with us. P... read more »

Absolutely A+ Service

5 out of 5, reviewed on Dec 11, 2018

Recommend to Everyone - no fuss, no hassles just straight to the point!!
Wouldn't even bother looking elsewhere if required again

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Comments
SocietyOne Official

Hi Marsha, thank you for your review! We are very glad that you have enjoyed your customer experience with SocietyOne and hope that we can continue to provide you with the same level of service no... read more »

Verified Customer

Finally, finance made painless!

5 out of 5, reviewed on Dec 10, 2018

I recently had a personal loan funded and every step from application to approval was painless and straightforward. Customer service were friendly and efficient. Unsecured rate much lower than my Big 4 bank was offering. I would never deal with a bank for finance again, very happy with my experience so far with Society One.

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Comments
SocietyOne Official

Hi Laura, thank you for your review! We greatly appreciate your kind words and that you have enjoyed your experience with SocietyOne, that you have found our rates to be reasonable and our custome... read more »

Perfect, easy and great and friendly staff

5 out of 5, reviewed on Dec 10, 2018

Very satisfied, quick responses from the friendly staff and easy step by step process in a matter of minutes. WOW

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Comments
SocietyOne Official

Hi George, thank you for your review! We are thrilled to see that you have enjoyed your customer experience with us and that you found your application process to be simple and efficient. Please ... read more »

Quick, Easy and Thankful

5 out of 5, reviewed on Dec 09, 2018

The process was easy and quick. The customer service members were very friendly and helpful and honest. I am so happy to finally have a rate that is fair to clear my credit cards as the banking institutions were not helpful. Thankyou SocietyOne!

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Comments
SocietyOne Official

Hi Nellie, thank you for your review! We are very glad to have been able to help you clear your credit cards, as well as seeing that you found your application process to be quick and easy and tha... read more »

Staff

5 out of 5, reviewed on Dec 08, 2018

Has the best staff, always polite and helpful, never had any problems with anything when dealing with them all. Thanks

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Comments
SocietyOne Official

Hi Heth, thank you for your review! We are very happy to see that you have had a positive, stress free experience with us and that you have found our customer service staff to be friendly and helpf... read more »

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Not very impressed

1 out of 5, reviewed on Dec 08, 2018

I changed my mind applying for a loan . Told them by phone . Later on in the day I receive a email saying my loan was rejected. I changed my mind told them not to process as they were making me jump through hoops for no reason. Now when I check my credit score it has fallen.

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Comments
SocietyOne Official

Hi John, we are sorry to hear that you had a poor experience with SocietyOne. We will be sending you a private message to discuss this further.
Kind regards, Ash.

BEST LOAN EVER

5 out of 5, reviewed on Dec 07, 2018

3 yrs ago I needed to get my finances in order. Received an email from Society One and applied for a loan. Application was easy, no dumb questions just simple facts required. Money was in the bank within 48hrs from reading the email. Friendly, courteous staff who bend over backwards to help.
Got my finances fixed and with the low repayment and low interest rate, I was able to pay out my loan 4 months early.
If you need money, these are the people to contact. I cannot praise them enough.
Thankyou, thankyou Society One
Gary

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Comments
SocietyOne Official

Hi garry, thank you for your nice review! We are very glad to see that you found your application process with SocietyOne and that you have enjoyed your customer experience with us over the past t... read more »

Verified Customer

FANTASTIC!!!

5 out of 5, reviewed on Dec 06, 2018

From start to finish, dealing with Society One has been easy and fast!
Most lenders bring you in quickly and push you around at the time of exit, but Society One has been supportive through and through.
They are very competitive and I would recommend using them.
Keep it up guys!

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Comments
SocietyOne Official

Hi Ramit, thank you for your review! We are thrilled to see that you have had a fantastic experience with us and that you have found our application process to be easy and fast. Please do not hes... read more »

Fast and clear response

5 out of 5, reviewed on Dec 06, 2018

Thanks for being clear and accurate with the answer to my enquiry. Got answer fast and straight to point. Without asking million questions before answering 1 simple quesiton. (As many companies do these days).

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Comments
SocietyOne Official

Hi Danny, thank you for your review! We are very happy to see that you received clear and accurate answers to all of your questions and that you enjoyed your communication with our customer servic... read more »

Great service

4 out of 5, reviewed on Dec 06, 2018

Great service
Easy to follow step by step. No extra fees in early payouts and affordable repayments.
Thanks, everyone.
Viera

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Comments
SocietyOne Official

Hi Viera, thank you for your review! We are very happy that you have had an excellent customer experience with us and that you found your application process to be simple and efficient. Please do... read more »

Verified Customer

So friendly and so easy to apply

5 out of 5, reviewed on Dec 05, 2018

I applied for a loan with SocietyOne after they were recommended to me for their fast approval times and friendly service.
From start to finish the experience was simple and the telephone contact very friendly and hassle free.
I would have no hesitation in recommending SocietyOne to friends and family looking for a loan with good interest rates without hidden extras and top class service.
Thank you once again

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Comments
SocietyOne Official

Hi Mac, thank you for your review! We are very happy to see that you have had a good experience with us, that you found your application process to be simple and that you enjoyed your communicatio... read more »

Great team and service

5 out of 5, reviewed on Dec 05, 2018

professional, polite and so quick and easy to apply.
I think its great that you can pay more than your repayment amounts without any fee being added.

Well done guys

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Comments
SocietyOne Official

Hi Redcoat, thank you for your review! We are very happy to see that you have received professional, polite service from our team and that you have found our application process simple and efficie... read more »

Great Team, Great Terms

5 out of 5, reviewed on Dec 05, 2018

The service was prompt, polite and informative. I am happy with points such as no early payout fees! The efficiency of the service quite astounded me.

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Comments
SocietyOne Official

Hi Marky, thank you for your review!
We are very happy that you have received excellent, efficient service from our team and hope we can continue to assist you in the same manner in the future.
Kind regards from Ash and the entire SocietyOne team!

Perfectly timed

5 out of 5, reviewed on Dec 04, 2018

Customer service great. Process very simple and without issues.
Very satisfied with the process and the finances were quickly approved.
All done over the phone and via email very efficient.

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Comments
SocietyOne Official

Hi Jo, thank you for your review! It makes us very happy to see that you have enjoyed your customer experience with us and that you found our application process simple and efficient. We hope tha... read more »

Great service and easy to apply.

5 out of 5, reviewed on Dec 04, 2018

Very Satisfied as rates where better than banks. This is my second time using Society One. Would recommend using them.

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Comments
SocietyOne Official

Hi Nat, thank you for your review! We are very glad that you have had a continued positive experience with SocietyOne and that you have found our rates to be reasonable. We appreciate your continu... read more »

perfect

5 out of 5, reviewed on Dec 04, 2018

I hope it will help with my current financial issue. I am still waiting for the final result and I can have a great holiday.

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Comments
SocietyOne Official

Hi David, thank you for your review! Best of luck with your application, it has been a pleasure to have you as a customer so far and we hope that we can continue to assist you now and in the futur... read more »

very very good

5 out of 5, reviewed on Dec 02, 2018

so quick response from the team and excellent service and very much professional approach. society one got outstanding customer care

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Comments
SocietyOne Official

Hi jaison, thank you for your review! We are very happy to see that you have enjoyed our service, that our customer care has been outstanding and that you have found the application process to be ... read more »

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Questions & Answers

Can a retired pensioner apply for 5000 for renovations?

Jan asked on Nov 12, 2018

Answer this

Hi Jan, thank you for your question! If possible, please contact our Customer Service Department on 1300 144 221 any time between 8am and 6pm, Monday to Friday. We'll be able to answer ANY questions that you have :)

Do you lend money to pay off 2 credit cards with amount of $10,500?

BARBARA asked on Nov 02, 2018

Answer this

Hi Barbara, great question! Here at SocietyOne, we do offer unsecured personal loan, and debt consolidation is definitely something that we can assist with. You would need to make sure you do fit our eligibility requirements, and this can be found on our website: www.societyone.com.au. If you meet our requirements, first step is to complete a quote online. If you have any further questions, please do not hesitate to contact us on 1300 144 221:)

If I have a loan already with you can I top up if I need va little extra?

Pete smith asked on Oct 24, 2018

Answer this

No you can't. I enquired about the same and what they told me was that I will need to reapply for a new loan which was totally opposite to what one of the other reps told me. Initially they said if the payments go through fine for the first six months, you will be eligible to increase the loan amount. And when I decided to apply for another loan, it was rejected and I ended up closing my account within two weeks.

See all 30 questions about SocietyOne