Very good customer service

5 out of 5, reviewed on Nov 15, 2018

The customer service at society one is exceptional straight forward and honest there were no hidden costs everything was explained throughout the process someone was always in contact with me as well as email
Thank you for your great service strongly recommend you to friends and family.

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Comments
SocietyOne Official

Hi Dame, thank you for your review! We are very happy that you had a positive customer experience with SocietyOne and that our staff kept you well informed at all times. The recommendation is stro... read more »

Fantasic customer service

5 out of 5, reviewed on Nov 14, 2018

Very polite staff who treat you as a human being, know their job. I would not hesitate in recommending to others

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Comments
SocietyOne Official

Hi Paxtonsmrs, thank you for your review! We are very glad that you found our team to be knowledgeable and polite. The positive recommendation is also much appreciated! Please do not hesitate to ... read more »

Personal Loan Application

5 out of 5, reviewed on Nov 13, 2018

The man that answered my query was very helpful and came back to me quickly. Very good service each time I have called

Was this review helpful? Yes

Comments
SocietyOne Official

Hi Rod, thank you for your review! We are glad that you found our team to be helpful and prompt and that your customer experience with SocietyOne to be very good. Please do not hesitate to contac... read more »

Great Customer Service

5 out of 5, reviewed on Nov 13, 2018

They are very easy to deal with and very professional in what they do and the turnaround time is fantastic.

Highly Recommend

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Comments
SocietyOne Official

Hi David, thank you for your review! We are very happy that you found our team to be professional and easy to deal with. The recommendation is much appreciated! Please do not hesitate to contact... read more »

Very Professional

5 out of 5, reviewed on Nov 13, 2018

I found the team at SocietyOne very professional, polite and knowledgeable about their product. The whole process was easy and stress free.

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Comments
SocietyOne Official

Hi Stephen, thank you for your review! We are very happy to see that you had an easy and stress free experience and that our team were able to assist you in a manner that you appreciated. Please do... read more »

Verified Customer

The process was smooth and the service excellent.

5 out of 5, reviewed on Nov 12, 2018

I am very satisfied with the service I got from society 1. Applies for loan over the weekend and funds were in my account by Thursday evening. Tash was excellent to deal with and S1 has made my family’s dream of going to celebrate my mum's 20th memorial anniversary possible! Thanks guys

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Comments
SocietyOne Official

Hi MamaG, thank you for your review! We are thrilled that we got to help you achieve your family's dream and that you are very satisfied with our service. Tash is indeed one of the many stars that... read more »

Fast and easy to apply.

4 out of 5, reviewed on Nov 10, 2018

Quick response from the staff...easy application..No hassles at all..would recommend this company to anyone else I can...anytime..didn't have any problems.

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Comments
SocietyOne Official

Hi Andy, thank you for your review! We are glad that you had a positive customer experience with SocietyOne, that you found the application process easy and that our staff were prompt in assisting... read more »

Sensitive & Professional

5 out of 5, reviewed on Nov 10, 2018

I cannot thank the team at Society One enough. Jackson was extremely sensitive and Professional. He listened to my needs and took everything into consideration. Each time I called my calls were answered or returned very promptly. Society One is an amazing team and I have no hesitation in recommending them to my friends and family...

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Comments
SocietyOne Official

Hi Rachael, thank you for your review! We are thrilled to see that you have had a positive experience with SocietyOne, especially that your calls were always returned in a satisfactory manner. Jac... read more »

Verified Customer

Excellent customer service

5 out of 5, reviewed on Nov 09, 2018

Contacted society one to discuss my existing loan. The wait was less than a minute before Simon answered.
During the process the line was disconnected due to technical difficulties. Almost instantly, I received an email from Simon with an appoloy and all the information I asked for over the phone was also in the email.
The customer service experience was excellent from the initial contact.

Was this review helpful? Yes

Comments
SocietyOne Official

Hi Glenn, thank you for your review! We are glad that despite the technical difficulties, you had a positive experience with SocietyOne - Simon is indeed a star! Please do not hesitate to contact... read more »

Competitive personal loans made easy

5 out of 5, reviewed on Nov 09, 2018

Great service, easy application process and a competitive interest rate that my bank couldn't match. There are no hidden costs and your payment plan is clearly shown before you commit to the loan.

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Comments
SocietyOne Official

Hi Dean, thank you for your review! We at SocietyOne pride ourselves on excellent customer service and keeping the application process as easy, transparent and efficient as possible. We hope we ... read more »

Great company, would definitely recommend

5 out of 5, reviewed on Nov 08, 2018

SocietyOne was definitely a nice surprise, they took all the hard work put the the loan application process. Fast easy and very friendly. Thank you SocietyOne

Was this review helpful? Yes

Comments
SocietyOne Official

Hi Terri, thank you for your review! We are glad that you have enjoyed your customer experience with SocietyOne and that you found the process quick and easy. We hope that we can continue to assi... read more »

Better interest rate & great customer service..

5 out of 5, reviewed on Nov 08, 2018

A few months back I took a loan from my bank and a few months later found this society one offer through credit simple. The offer was too hard to resist and applied for the loan. The whole application process was simple & the staff was great in assisting me. The interest is lower than I was paying earlier on my previous loan. Will definitely recommend society one to all.

Was this review helpful? Yes

Comments
SocietyOne Official

Hi Sud, thank you for your review! We are glad that you found our application process easy to navigate and that you had a positive experience with our staff. We hope that we can continue to assist... read more »

Great expereince

5 out of 5, reviewed on Nov 07, 2018

Application process was fast, easy and efficicent. Customer service team members were professional, pleasant and extremely thorough. Very positive experiece and will recommened to others.

Thanks

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Comments
SocietyOne Official

Hi Mary, thank you for your review! We are glad that you had a positive experience with our awesome customer service staff and that you found our application process to be quick and efficient. The... read more »

Personal loan

5 out of 5, reviewed on Nov 06, 2018

Very satisfied because I am with big bank for 14 years but not really helpful being with big bank
Society one helping me to finish my credit card debt

Was this review helpful? Yes

Comments
SocietyOne Official

Hi R, thank you for your review! We are very glad to have had the opportunity to help you with your debts and hope that we can continue to assist you now and in the future. Should we be able to d... read more »

Awesome.

5 out of 5, reviewed on Nov 06, 2018

All my questions about the loan answered and Jonathan was very helpful and tried to explain all the process to me.

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Comments
SocietyOne Official

Hi Tony, thank you for your review! We are glad that you enjoyed your experience with SocietyOne and that we were able to answer all your questions. Should you have any more in the future or requ... read more »

AMAZING

5 out of 5, reviewed on Nov 05, 2018

The best service . I applied on my phone , A direct email back for more information . The a phone call and APPROVED...That easy and really fast . The money went into bank account that night. Society could not have been any easier or better to deal with

Was this review helpful? Yes

Comments
SocietyOne Official

Hi KAD, thank you for your review! We are very happy that you found your experience with us to be easy and fast and that you have enjoyed your dealings with us. Should you have any queries in the... read more »

Consolidation with lower interest rate

5 out of 5, reviewed on Nov 04, 2018

The whole process was easy, I spoke to two people who were super friendly and very professional.
Thanks Society One you have made my debt more affordable.

Was this review helpful? Yes

Comments
SocietyOne Official

Hi Ninn, thank you for your review! We are very glad that you found your loan application easy and enjoyed your customer experience with us. We are glad we could help you manage your debt, and ar... read more »

They seem to want to lend me money!

5 out of 5, reviewed on Nov 01, 2018

Excellent customer service with a personal touch. When was the last time a lending facility actually treated you with respect? This one does it with bells on.

Was this review helpful? Yes

Comments
SocietyOne Official

Hi Joanna, we are very glad to see you have enjoyed your experience with us! At SocietyOne we strive to treat all our customers with respect and to make you feel welcome at all times, so it is lov... read more »

Appreciation

5 out of 5, reviewed on Nov 01, 2018

I thank you all staff of society one for Bing so nice and kind on th phone and customer service and i will recommend this to everyone.its a pleasure to me to say thank you.

Was this review helpful? Yes

Comments
SocietyOne Official

Hi Victor, Thank you for your kind review and your recommendation! We are pleased to see that you had a positive experience with SocietyOne and appreciated our customer service team. Should we be... read more »

Exceptional and outstanding customer service and product/s

5 out of 5, reviewed on Nov 01, 2018

What can I say? In dealing with banks my entire life, along comes Society One. I was looking for a personal loan and, only dealing with Banks all my life, I googled personal loans. The first pop up was Society One which I had never heard of (being ignorant to any other institutions but banks). On comparing rates and products, I decided to read further on the products they provide and thought I would give it a try. I applied online and received a call back the very next day. My personal loan was approved in the time frame they stipulated and the interest rate was fantastic. I must say from the very first contact with Society One, I spoke with a gentleman who was nothing short of exemplary in his manner and knowledge and, to this current day every customer service specialist has exceeded my expectations of real customer service. In recent months I have had a few personal issues which entailed my loan repayments to be late and there was no hesitation from Society One to be accommodating and sympathetic. As recently as yesterday I spoke with Elizabeth who was also FANTASTIC and so professional. I told her that if Society One had banking facilities, I would not hesitate in closing my accounts and moving over.
Society One, where do you get your staff from? So professional, knowledgeable, sympathetic and ever so friendly. It is so easy to strike up a conversation about anything with the staff. I have till this day not spoken with any customer service specialist at Society One that has been rude or unprofessional and just simply wanting to end the call to get off the phone.
I assume because you are so great an institution, you must attract such great people. Please keep up the good work. I will never look back at the BIG BANKS for a loan ever again.
What a breath of fresh air it is talking to all of you at Society One.
Thank you.

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Comments
SocietyOne Official

Hi Mazza, thank you for the review! We are glad that you have had a positive experience with SocietyOne from start to finish. Our customer service team are indeed stars! We hope that you continue... read more »

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Questions & Answers

Can a retired pensioner apply for 5000 for renovations?

Jan asked on Nov 12, 2018

Answer this

Hi Jan, thank you for your question! If possible, please contact our Customer Service Department on 1300 144 221 any time between 8am and 6pm, Monday to Friday. We'll be able to answer ANY questions that you have :)

Do you lend money to pay off 2 credit cards with amount of $10,500?

BARBARA asked on Nov 02, 2018

Answer this

Hi Barbara, great question! Here at SocietyOne, we do offer unsecured personal loan, and debt consolidation is definitely something that we can assist with. You would need to make sure you do fit our eligibility requirements, and this can be found on our website: www.societyone.com.au. If you meet our requirements, first step is to complete a quote online. If you have any further questions, please do not hesitate to contact us on 1300 144 221:)

If I have a loan already with you can I top up if I need va little extra?

Pete smith asked on Oct 24, 2018

Answer this

No you can't. I enquired about the same and what they told me was that I will need to reapply for a new loan which was totally opposite to what one of the other reps told me. Initially they said if the payments go through fine for the first six months, you will be eligible to increase the loan amount. And when I decided to apply for another loan, it was rejected and I ended up closing my account within two weeks.

See all 30 questions about SocietyOne