Sydney

  • 1 review
  • 1 helpful vote
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Verified Customer

Would not given a written quote/undertake

2 out of 5, reviewed on Jan 15, 2018

We received an unsolicited letter invitation to join a ‘data collection trial’. After a longish phone discussion and a phone quote I asked for the details of exactly what was being offered in the package. I was informed “we don’t do it that way”. At that point we agreed to stop. If a company is not repaired to provide a written undertaking, I’m not prepared to take them on trust.

1 person found this helpful, do you? Yes

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Solar Service Group Official

Hi Garry, we are sorry to hear that you are unsatisfied with your recent experience with us. You will find on the written invitation the details of the products that are included as part of this pa... read more »

Seven Hills

  • 1 review
  • 1 helpful vote
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Unfinished work

2 out of 5, reviewed on Dec 19, 2017

solar took a deposit 3 months ago to bring solar panels, switches on the power box to Australian standards. Also they cannot communicate with power system and has not try to fix it.

1 person found this helpful, do you? Yes

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Solar Service Group Official

Hi Terry, thank you for taking the time to provide us with your feedback. We apologise for the unsatisfactory experience that you have received. If you could please email hello@solarservicegroup.co... read more »

  • 1 review
  • 5 helpful votes
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Promises Promises

2 out of 5, reviewed on Sep 08, 2017

I enlisted the services of Solar Sevice Group earlier this year, initially for an assessment of my existing 16 panel system. Upon reading their report and also the suggestion to install Enphase batteries in order to optimise my solar system, I committed to their proposal.
Needless to say, full payment was required by the technician on the day to work was undertaken. The installer was efficient to the best of my knowledge and when he realised that he was missing a component that was to be supplied, he assured me that he would contact Head Office and have the problem resolved promptly.
That was five months ago and still no resolution despite multiple promises from "customer service". All I require is what I have paid for, no more no less.
Do not trust this company and it is off to Fair Trading for me.

5 people found this helpful, do you? Yes

Comments
Solar Service Group Official

Hi Chris I am sorry to hear you've had issues with your installation. Can you please supply me with your order number so I can investigate the situation and have someone call you to have your in... read more »

Horsham

  • 1 review
  • 3 helpful votes
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Dont know what they are talking about

2 out of 5, reviewed on Jul 04, 2017

I was coerced by a fast talking sales person on the phone into a enphase battery. They mentioned that its "a battery" and "compared to tesla" no mention of size on the battery, after installation I have found out it is saving me no more that $36 per year. Misleading and a rip off. Will take nearly 100 years to pay back and only warranty for 10 ???? Only positive fast installation (i guess it stops people cancelling after finding the truth) Would not recommend.

3 people found this helpful, do you? Yes

Comments
Solar Service Group Official

Dear David, We are very concerned with how you arrived at this figure and what you have stated in your post, as this is simply not possible. We have investigated internally and you should be sa... read more »


Questions & Answers

Your positive reviews appear day after day, yet the negative review stated you had difficulty getting trained people, how were you able to install some very quickly but left others waiting months? What battery capacity costs the quoted $5289???

Andy asked on Feb 22, 2018

Answer this

Hi Andy, thank you for submitting your question. Solar Service Group installs various products and perform different services this requires varied levels of skills and training, as you can imagine depending on the product our Technician is installing would factor in how much training is required for the installation to be completed to high standards.
Like any other industry involved in home works, non-metropolitan customers can be found to experience slight delays due to the distance of the actual site to the Technician's area. You will find that we have recently trained and brought on many Technicians to ensure that customers do not experience delays in their service.
In terms of your quoted $5289, for us to accurately give you information on the products included in the price we will need to have a quick phone discussion as there are various campaign bundles at the moment. Please don’t hesitate to contact us on 1300 40 41 42 for a no-obligation quote/discussion. Thanks, Donna
Customer Service

Hi My name is James I received a letter from your firm suggesting Vic Solar battery subsidised field trial I have tried to put an enter code you gave on your website, but i cannot open it Please contact me on jamesnnhuong@yahoo.com.au. Ia m interested in participating the program. I am thinking about putting a battery at my home in Mount Elisa. Wait for your reply. Thank you James

james asked on Aug 22, 2017

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Hi James

Thanks for your enquiry. I have sent your email address on to our sales team. Someone will be in contact with you shortly. Alternatively, you can call us on 1300 40 41 42 anytime.

I received two letters from your company today claiming to offer subsidised solar battery storage. Saying almost half the total cost - but no examples given. Sorry, but I'm wary after claims from companies for different things, giving similar "discounts". Why can't you give cost examples openly? I won't be calling, or registering interest, without at least some idea.

simply asked on Aug 02, 2017

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Hi there

Thank you for raising your concerns.
Please see the link below to our website with further information about the letter you received.
http://solarservicegroup.com.au/blog/solar-service-group-field-trial/

The main reason we don't disclose our prices for this is because only a select number of homes have received this letters, and not everybody is eligible to participate. Because we are heavily subsidising our standard list price for participants in the program (in turn for participants providing feedback and information on their energy consumption), hence we cannot disclose the price to the general public.

Please feel free to call us on 1300 40 41 42 and one of our Solar Specialists will be able to provide you with more information and a no obligations quote if your are eligible.

Kind regards
Megan
Solar Service Group
Customer Service

Rang them today to get an idea of which batteries and size they were offering - both Enphase (come in 1.2V packs so can be expanded aas required) and LG Chem 6.5V. I
I'have a 5kW PV panel system and over the last 2 years since installation I have been monitoring solar PV output, consumption and export to the grid so and how much could potentially store. While if I had a battery system, in the sunnier months possibly not need to draw from the grid, but not so in winter. Remember that a battery warranty is only for 10 year and the storage capacity diminishes to around 65% over that period. However my calculation suggests that based on current power costs and FIT it would take nearly 20 years to cover the cost of the battery. The 6.5 V LG Chem batttery was being offered at $11.75 installed which was even greater than that for a Tesla Powerwall 2 (13.8V) for which another company quoted $11.5K installed.Therefore I might have been interested SSG offer if the cost was around $6.5K

Hi, Has anyone gone ahead with this offer?

Has it been worth it?

I have a 3kw system which faces west and the are saying with 5 yrs of maintenance included and a battery it is 5,000. So I would need to save $1000 a year to pay itself off in that time?

Thoughts?

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