Wonderful service, we are loving our new spa.

5 out of 5, reviewed on Oct 16, 2018

We had the most amazing experience with Nick from Spa world at Underwood.
He helped us through every step from the day we went there to just have a look through to after sales questions.
Nick took my calls even on his days off to answer any questions I had.
The whole process was so easy and satisfying and I can’t speak more highly of this company and the extra mile they went.
I can’t thank Nick and all the other people involved in our whole spa experience enough.
We use our spa about 3 to 4 times a week and it’s just so easy to maintain.

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Spa World Official

Hi Teresa! Thank you very much for sharing your feedback on your purchase and ownership experience with SpaWorld and in particular with Nick! We are very lucky to have Nick on the team and your fee... read more »

Purchased a Swimspa for our disabled daughter for unlimited Hydrotherapy!

5 out of 5, reviewed on Oct 10, 2018

The Swimspa would be used at least 5 times per week for fun and Hydrotherapy! We purchased it for low maintance reasons and running costs! We liked the size and look of the swimspa and will use it for many years to come! My daughter just loves recovering in the spa after her intensive therapy she does for her development!

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Spa World Official

Hi Jodie

Thank you so much for the lovely review!

There are so many benefits of hydrotherapy! It's great to hear that your spa is helping your Daughter recover and develop. Those are the most important things!

Regards, The Team at SpaWorld

Canberra

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Fantastic Service from Sale to Delivery

5 out of 5, reviewed on Oct 04, 2018

Would highly recommend SPA World in Fyshwick, Canberra. Elaine is super helpful and really knows the Vortex product. She was able to provide us with alot more product knowledge which covered things that we had not considered. Even the delivery team provided excellent service and would have no hesitation in recommending if you are the market for a spa. Sales Order Number - 50255

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Spa World Official

Hi Derek

Thank you for the lovely review! We will pass this feedback on to Elaine and our delivery personal. We hope you enjoy your spa for many more years to come!

Regards, The Team at SpaWorld!

Should of got one sooner

5 out of 5, reviewed on Sep 24, 2018

Had a great customer experience as soon as we walked into the showroom we recieved professional helpfull service from fred then delivery guys were fantastic as has been the after sales follow up re any concerns they only problem has been why didnt we buy one sooner

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Spa World Official

Hi Mill
We really appreciate you sharing your feedback! We are really lucky to have such a wonderful team and we are glad that they have all showed off their 5 star service! Thanks again! Regards, The Team at SpaWorld!

Excellent service

5 out of 5, reviewed on Sep 17, 2018

I highly recommend using Spa World mainly for the wonderful customer service I received from Elaine. She was very helpful and knowledgeable from the first time we walked into her showroom till past our delivery date with her follow up calls. She showed much patience with our many questions over the lengthy time our spa was on layby and never waivered from demonstrating professionalism whilst being friendly and informative. She is a true asset. We had a tricky delivery and all the staff at Spa World worked together to ensure our spa was delivered in pristine condition. It is refreshing to deal with a company that has a sincere customer satisfaction outlook.

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Spa World Official

Hi Tina
Thank you fro taking the time to place your feedback on your experience with SpaWorld!
We are very lucky to have Elaine on the team and we are pleased to hear her service was 5 star! Regards, The Team at SpaWorld!

Heavenly

5 out of 5, reviewed on Sep 13, 2018

Charlie at Warner’s Bay was great at the initial purchase, explaining items, differences and our needs. The delivery team matched this with punctual and complete service in a difficult install. The spa is used every night for a complete wind down. Thank you

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Spa World Official

Hi Rach!
We are so pleased to hear you are happy with the service you have received from Charlie and our delivery team! We hope you continue to enjoy your spa for many yeas to come! Regards, The Team at Spa World

Great service, honesty and quality.

5 out of 5, reviewed on Sep 09, 2018

Best experience ever. I went into the store on a Thursday afternoon and by the next Wednesday I was in my spa. Elaine from the Fyshwick store was extremely helpful, honest and efficient. I am so happy with the process and the product that I wish I had done it earlier.

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Spa World Official

Hi Frank
We really appreciate you taking the time to place your feedback on your experience with SpaWorld and in particular with Elaine. We are very lucky to have her on our team! Regards, The Team at SpaWorld

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excellent customer service

5 out of 5, reviewed on Sep 09, 2018

recently bought a fisher 3 spa from spa world. customer service and follow up waas excellent. any questions we had they answered ordirected us to someone who could answer. the whole experience was easyand stress free. i would highly recommend.

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Spa World Official

Hi Kath

Thank you for taking the time to share your feedback! We hope you continue to enjoy your spa and your experience for many years to come! Regards, The Team at SpaWorld

Great Spa

4 out of 5, reviewed on Sep 02, 2018

We have had a great experience with SpaWorld. We have had it for a couple of years and had not problems at all. Has been good for our intimate life as well. Use it all the time. Service and follow ups have been good.

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Spa World Official

Hi DeDe
So glad to hear that having your spa has improved your life in more ways than one!
Please email me your contact details to info@spaworld.com.au so I can enter you into our review draw! Regards, The Team at SpaWorld

Excellent, well worth it

5 out of 5, reviewed on Aug 31, 2018

Just wanted to say a big thanx to Donna and Diane for doing their very best getting the spa 2000ks going out of their way with transport
And so friendly

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Spa World Official

Hi Susen
Thanks for the review! We have passed your feedback on to Dianne & Donna and they are thrilled to hear your experience has been 5 star!
Regards, The team at SpaWorld

Excellent Service , love the Vortex Spa

5 out of 5, reviewed on Aug 27, 2018

I bought a Vortex Spa a few months ago, and I really enjoy it and worth the money
Would like to also mention a big thankyou to Joanne (Sales Manager) she was really helpful and answered my questions on time and even though was located in a different state she was really professional to deal with

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Spa World Official

Hi John

Thanks for the review! We really appreciate it!

Regards, The Team at SpaWord

Verified Customer

Spa World exceeded our expectations!

5 out of 5, reviewed on Aug 22, 2018

We met David from Spa World at the Brisbane Pool and Spa Expo and from the start it was clear that he knew his business. We spoke to every other Spa company at the Expo and he was the ONLY Sales Person that could provide us with the information we needed and the Spa World product was far superior to all others. We are delighted with our investment.

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Verified Customer

life changing

5 out of 5, reviewed on Aug 09, 2018

Great spa that has changed our life.
Brendon that did the VIP handover was excellent and Dot that did the sale was perfect and helped us out a lot.
The delivery department and accounts should look at making big improvements in customer relations.
After the sale, accounts and delivery staff seem to have zero care for the customer.
I did report a problem with a headrest at arrival, found while I was cleaning out the dirt from the delivery guys walking inside the spa when unloading it. This headrest was replaced with no problem, no fuss and arrived two days latter. Great service but just don't expect the delivery guys to have a care factor or maybe they just had one bad day.

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Spa World Official

Hello TCam, thank you for your valuable feedback. We are sorry that we left dirt in your spa. We are chatting with the team to make sure that this does not happen.

Don’t overcapitalise your Canberra house: get a swim spa

5 out of 5, reviewed on Aug 07, 2018

My wife has always missed having a pool, and I have always resisted because a pool in Canberra gets used about 20 days a year and is otherwise unpleasantly cold. For hydrotherapy use, however, we finally decided on an insulated heated swim spa. Elaine was knowledgeable and relevant with all our questions regarding access at our mature age, and we negotiated a contract immediately. The product was delivered 2 weeks early, and installation was perfectly organised, electrician references, cranes, heat pump installation. The online predelivery sheets are also concise and relevant, giving us confidence that we were technically ready. After two weeks, we use it often and even trot out in sub zero weather when ice is on the covers. Build quality is superior from my engineer’s perspective, and we are very pleased with our decision to drop in to spa world for a brief look around(!) Thanks go to Elaine, she understands the product in great depth and advised us honestly about products suiting our needs.

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Spa World Official

Hi Ian, thank you so much for taking your time to leave a review. We have passed your information onto Elaine.

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A spa in the country!

5 out of 5, reviewed on Aug 01, 2018

Getting our choice of spa 6 hours west of Sydney was never going to be easy. However having Elaine from sales & Mario & co from service departments made the process manageable. Always only a phone call away. They made the experience successful. It is a 5 star service & a dream product!

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Spa World Official

Hi Susan, thank you for letting us know how we are doing. We have passed your comment onto the team. Enjoy your spa and let us know if we can help in any way.

Your service is exceptional. We seem to ring the service centre most weeks to ask more questions. The staff are always so very knowledgeable. They always have the answer & explain the answer. A rare quality these days. Thanks.

Verified Customer

Great service

5 out of 5, reviewed on Jul 31, 2018

The staff at Spa World have been terrific, very knowledgeable regarding their products, although we did have an issue with the delivery, the staff worked through it really well and we were most satisfied with the outcome.
Thanks for a great product

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Spa World Official

Hello Des, Thank you for your review and letting us know how we are doing.

Great Service

5 out of 5, reviewed on Jul 31, 2018

Great service from the word go. I had a small item missing and they were very prompt with their response and fixed it straight away.

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Spa World Official

Hi Shan, Thank you for your review and feedback. Enjoy your new spa.

  • 2 reviews
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Verified Customer

Dream Soa

5 out of 5, reviewed on Jul 31, 2018

Great quality, fantastic features, super service. Everything was too easy buying the spa we were given great advice on what to buy. Delivery was quicker than I expected given we live rural and went smoothly. Heat pump installed a week later again no problems. Highly recommend Spa World

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Spa World Official

Hi Bill, thank you very much for taking your time to provide your valued feedback. We have passed this onto our team. Enjoy your new spa.

Bribie Island

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  • 5 answers
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Love it.

4 out of 5, reviewed on Jul 30, 2018

Prompt on time delivery, minor issue with bottom left screw on front cupboard, had to drill and grind out. Maybe seek assistance if you get the same issue. Spa as promised, customer service 10/10 , would I buy from here again, absolutely.

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Spa World Official

Hi Jonsnow, Thank you for your feedback and the information about the cabinet screw. We are sorry for the issue and we have passed your experience onto our Quality Assurance team to review. Please let us know if we can help in any other way.

Very Good Professional Company.

5 out of 5, reviewed on Jul 25, 2018

Spaworld explained the differences between the models in a professional manner highlighting our needs above their desire to sell. After we bought the item they continued to provide excellent after sales service.

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Spa World Official

Hi Brian, thank you very much for taking the time to leave a review.

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Questions & Answers

Have people found that the pro (2 pumps) is enough flow for moderate swimmers?

G-rad asked on Jul 31, 2018

Answer this

Hi G-rad
We think it is ample for a moderate swimmer! Feel free to call us on 1300-556-558 and book in a test swim at your local SpaWorld store!
We look forward to seeing you soon! Regards, The Team at SpaWorld

Signature swimspas are they good?

Lulu asked on Jun 27, 2018

Answer this

Hello Lulu, Spa World does not sell Signature Swim Spas. They are a direct competitor to the Vortex and Fisher brands that Spa World does sell so it would be inappropriate for me to comment on the quality of Signature Swim Spas. All spas and swim spa brands have differing features and build quality and each company has different levels of customer support. As an example, in the rare event that our customers have a technical issue, they can talk to a real person seven days a week in Spa World call centre. Additionally what makes a 'good swim spa' has a great deal to do with your personal needs and expectations, not only for the swim spa but the company that you are purchasing from. I would encourage you to visit one of our stores or call one of our friendly team members. Joanne is one of our most knowledgeable team members with swim spas: 0411 897 897. Joanne can help match you with the best swim spa for you. I would suggest that you read what Spa World customers say here on Product Reviews and also on TrustPilot: https://www.trustpilot.com/review/spaworld.com.au. Both are third-party review sites that have reviews from verified Spa World customers.

Interested to know from swim spa owners is 3 swim jets enough for a strong swimmer, or do u use all 4, would like to hear comments from owners of the aquagym max extreme and aquagym max pro plus please?

Countryhome asked on Feb 03, 2018

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