2Spas Direct

Spas Direct

 Verifiedspas.direct
2Spas Direct
4.3

1,090 reviews

PositivevsNegative
86% · 934138 · 13%
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Return Claim MadeYes (43) · No (695)
Warranty Claim MadeYes (121) · No (615)
Value for Money
4.5 (759)
Cleaning & Maintenance
4.5 (724)
Product Quality
4.4 (748)
Shipping
4.3 (348)
Customer Service
4.1 (185)

Reviews

1,090 reviews
Hawkeye S.
Hawkeye S.South East Queensland, QLD
  Fair Incentive Online Store

Good sales experience

Great service and advice, easy purchase process. Our third spa so some experience, great range of products and options. Thanks to John and the team at Spas Direct for being so flexible. Can't wait to get wet. Show details
Laura R.
Laura R.Greater Melbourne (Outer), VIC4 posts
  VIC, Melbourne

Appalling product, terrible service

Badly damaged product delivered in July 23. Spas Direct unhelpful and ignored emails and communications for almost 6 months. They refused to replace our spa and by the time we received all the parts to fix it, there were cracks in the acrylic as well which Spas Direct are now claiming is our fault. We should never have accepted delivery of the product and instead cancelled payment via a credit card dispute. Now we are stuck with a spa that we have not been able to use since paying $8000 for it. We intend to go to VCAT. Show details
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Drew
Drew2 posts
  Online Store

Once they have your money they no longer interested. Poor experience

Communication was poor, after sales is shocking and absent. Never reply , storage fees are 4.5% of total value if order if your late collecting and worse still. I asked about the power set up for a swim spa. Was told its usual set up with an isolator. So I thought tops $1500. We are now looking at a 3 phase conversion and around $6000 to just hook it up. Poor advice. I wouldn’t have purchased if I had known. Show details
Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Deb M.
Deb M.
  Online Store

Terrible customer service

Spa arrived broken it doesn’t heat over 30degrees. I’ve Tried to call and email several times and just keep getting the run around Show details
Anee Pettigrove
Anee Pettigrove
  Fair Incentive Verified Online Store

Amazing addition to our oasis

Great spa, cold on hot days hot in cooler nights. Perfect addition to our backyard Show details
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K.SS
K.SSCentral Queensland, QLD
  Fair Incentive Online Store

Great product, sales staff and after care

Great communication with help on choosing which spa and exptected arrival. We ordered a heat pump, which was damaged previous to arriving to us. Credit to Spas direct replacing the damaged heat pump and not making the process too difficult. Young family loves the Santa cruz, should have purchased one years ago. Show details
Value for Money
Cleaning & Maintenance
Product Quality
Very Unhappy Customer
Very Unhappy CustomerSouth East Queensland, QLD
  Verified Spas Direct
Value for Money
Cleaning & Maintenance
Product Quality
Donna
DonnaGippsland, VIC
  Fair Incentive Online Store

Perfect, my favourite item at home!!

So refreshing & relaxing. My spa de stresses me when I use it, which is most evenings.
Ricky L.
Ricky L.Sydney Surrounds, NSW
  Online Store

no spa no money

i purchased a swim spa and they cancelled the order and refuse to give a refund , they laughed about reporting them to fair trading , i now am taking legal action to recover the money Show details
Kevin1352
Kevin1352South East Queensland, QLD17 posts
  Verified Online Store
Value for Money
Cleaning & Maintenance
Product Quality
Shipping
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Scott C.
Scott C.3 posts
  VIC, Melbourne
Carolina
CarolinaTasmania4 posts
  Fair Incentive Verified Online Store

This is the best investment for our health and entertainment ever

So nice to enjoy a cold Tassie winter with this deluxe Byron Bay spa with our friends and family Show details
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Dennis Mulheron
Dennis MulheronSouth East Queensland, QLD
  Fair Incentive QLD, Gold Coast

Loving our Spas Direct Extreme Spa

From start to finish, our Spas Direct experience was 2nd to none. Nothing was to hard and what small concerns we had were dealt with very promptly. Delivery and placement of the spa was very easy. We use the spa every 2nd day even in winter and has become a centre piece of our home. It's simple to maintain.

We love it. The price, the spa quality and customer service... we would recommend Spas Direct to everyone in a heartbeat. Show details

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Marama Stowers
Marama Stowers
  Fair Incentive Online Store

Perfect for relaxing

We got an amazing spa from Spas Direct. Their spas are so reasonably priced. We are very happy with ours. We love watching the sunset and the NRL from our spa every weekend. Thanks Spas Direct.
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Leah T
Leah T
  Fair Incentive WA, Perth

Value for money

Excellent Spas that are well priced and was easy to deal with & a good range.
Family purchase that we love & enjoy all year round Show details
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service

Questions & Answers

Sherry51
Sherry51 · WA, Perth

Afterrnoon. Although we enjoy our spa we ha ve a lot of issues with scum forming on the top during and after use. we understand that our skin has natural oils that may come out. however, we had a Jadan spa for 11 years and never ever had this issue. can you help us out at all with this issue. Many thanks
John & Sherryl Gardiner Busselton

Chris E.
Chris E. · WA, Perth

Does anyone have the santa cruz swim spa? I'm trying to find out what I need the electrician to install but the local people can't give me a direct answer, supposedly there is a circuit diagram on the door of the spa, anyone have a picture of theirs?

Sue J.
Sue J.  

did you end up getting a diagram of this? I would be interested to see the diagram also

Chris E.
Chris E.  

Hi Sue, I got a picture from a similar spa, the local team helped me out with this and have been really good

Bonnie Pynsent
Bonnie Pynsent · WA, Perth

Hi, I am from Ambrose Construct Group and we are Insurance Builders. I am writing to you to ask if you would be willing to do a written report for us for a spa. If you are able to complete a report we would send you a Purchase Order and other paperwork so that we can onboard you into our system for payment. Thank you for your help in this matter. Please call me on 0753190718 - bonnie.pynsent@ambroseconstruct.com.au
Kind regards, Bonnie Pynsent - Specialist Reports

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Details

Compare all Spas Direct listings
CategoryOnline Shops and Pool & Spa ShopsPhysical Shops and Pool & Spa ShopsPhysical Shops and Pool & Spa ShopsPhysical Shops and Pool & Spa Shops
Offers Free Standard Shipping NoNoNoNo
After Sales ServiceYesYesYesYes
Products / Services OfferedSpasSpasSpasSpas
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Contact info for Spas Direct

  • ABN: 81107142852

Extra Information

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