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Sydney, Australia

  • 1 review
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Generation: 2013-2018

A BIG DISAPPOINTMENT

1 out of 5, reviewed on Dec 24, 2014

We bought a brand new Stavic less than 24hours later it broke down; took the car back to the dealer 9/11/14 immediately, and asked for our money back; they asked to assess the car.
5 days later after many phone calls they told us there is a leak in the transmission.
The dealer kept the car with them over 9 days, Ssangyong dealers changed their story and told us the car oly needed calibration due to it sitting in the dealer ship for a while, and insisted their is nothing wrong with the car.
Their explanation made no sense.
Assured us there is nothing wrong with the car, over and over again. we took their word for it,
However it was still shaking and vibrating when we changed gears from reverse to drive.
Took it to a private transmission expert few days later, he test drove it and Told me to take it back there is definitely something wrong with it.

took the expert report to the dealer immediately.
The dealers mechanics emptied the transmission oil and found pieces of steel in the oil.
they decided to change the transmission.
Gave the car back to me insisting the problem is fix, they asked not to change gears quickly for a while for the car to adjust.
the car still has the same issues and more. it still shakes and vibrate when changes from reverse to drive and delays in taking off and the gear stick catches. SSangyong dealer had the car with them of 16 days to fix the problem yet the problem still there.
we went back to the dealer and demanded our money back or replacement.
they insisted that the manufacturer it is up to the manufacturer.
we called customer service of Ssangyong, not much help at all.
we are taking the dealer to Fair Trading.
My rating of this car is zero stars.

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Generation: 2005-2013

Be warned

1 out of 5, reviewed on Aug 31, 2013

Loved it for first 2 years, then everything started going wrong. It started with a constant beeping that randomly turned on.Tten the brakes had to be redone for over a $1000. Then the dashboard/radio lights packed it in. Then the airconditioner went. Then the handbrake went, then the turbo failed requiring a new one for $2000. Then the transmission would randomly not get out of 1st or 2nd sometimes requiring scarey freeway rides. The cherry on top was travelling home on a sunday from a picnic when the engine started shaking violently and the noise forcing us to stop. It was towed across town. It cost us $1000s to get the diagnosis that there was bearing failure with metal scoring the injectors and pistons etc. Was told the cheapest fix was a short engine replacement and with everything would cost at least $13000. Not bad for a car that cost us over $46000 in 2005 new. The car was serviced about 3 months before it failed. This has got to be the greatest depreciation of any car known. We are left with a hulk worth $500 if we are lucky for scrap and a $3000 bill for diagnosis. For what its worth a nice letter will be sent to ssang yong, or should that be suck long....

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What about the warranty cover. Does it not apply in this case. Since you have said 2 years. I assume the normal warranty is 3 years so you would have been within the warranty and Km period!!!!

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Generation: 2005-2013

Terrible

1 out of 5, reviewed on Apr 27, 2012

A good car to stay away from, although this car drives well the downside to being a low volume manufacturer is that there is a very small dealer network and very few parts available for them. Due to Ssangyong Australia changing hands so often, and offering next to no support to there dealers this dealer network only gets smaller every month. As a technician that used to work on them daily I feel sorry for my customers that were constantly left waiting months on end for parts that we could not get out of Ssangyong themselves.

+ Drives nice and is very comfortable, plenty of room for 7 adults in the car. Good fuel economy for the size of vehicle.

- Looks can be very polarising. The availability of parts especially panels is lacking, even if you have a minor accident the car can be off the road for months. Very poor resale value.

9 people found this helpful, do you? Yes

Comments

Hi Sheep I don't think you have owned a Stavic. You have to own one to really appreciate it. The best value for money MPV, reliable, spacious, practical and more than adequate engine. The only com... read more »


Questions & Answers

2013-Present

2016 Ssangyong Stavic, the car automatically locked when the driver got out of the vehicle and closed the door whilst the engine was at idel, the drivers side seatbelt was latched. This is the second time this has happened to the same driver, is there a fault somewhere in the car or is it driver error?

Steve asked on Sep 15, 2018

2013-Present

Air bag light keeps coming on in my 2013 stavic, about 6months after we bought a 2013 model new here in SA the air bag light came on, took it back under warranty and was told it was fixed, light was off so all good. 3 months later it came back on took it back told all fixed again? this happened 5-6 time until the warranty was almost out and I got a bit pushy to have it fixed correctly. They then told me it was a high resistance joint in the cable under the seat caused by us putting something under there and to fix it would require a complete new wiring loom at our cost. At the time they could give me a cost because one hadn't been done before. I have had it look at by other repairers and they tell me when they check the fault code in the air bag system it just doesn't have one, which they tell me is a issue with the airbag computer. What rights do I have now the car is out of warranty as the fault was recorded multiple times while in warranty.

Scott 2013Stavic asked on Jul 31, 2018

2013-Present

We are looking at buying a 2013 Stavic with 2014 compliance plates. It is an ex rental. I've had it inspected and the gear select lockout is not working but the owner is going to replace it, it's actually already been ordered. My concern though, especially as it's a private sale and therefore has no warranty, is it likely to be the beginning of a string of things that need to be repaired or just a one off thing? I really need to make a decision today. It's all consuming and I've still got other things I need to concentrate on lol. Thanks

kaishra asked on Jun 28, 2018

Answer this

Hi kaisha. We bought a 2013 stavic 2.0 turbo diesel for 14k thst had traveled 73k with a 5000km warranty. Have put 7000kn on it 4 weeks no issue but i would ask for a racv green light inspection before you buy as thus insure tat it is road worthy and should dpot any problems also checck if it has been serviced every 15k as being diesel could have issues if not. Price is dependent on kms.

On the gear select give freeway ford a call in victoria as they seem to be straight shooters and up front on issues and can probably advise you.

Thanks Paul, I've had a prepurchase inspection done and it'll have a roadworthy done before I at for it. It has been serviced regularly, the car rental place it's coming from has its own mechanics. It's done 82324kms.

I'll give freeway a call tomorrow.
Thanks
Lauren

Well the guy I was going to get the car from and I couldn't agree on a price, basically what he wanted was what I wanted to pay plus the cost of the part that needed to be replaced and then a bit so instead I've found a different one, still Stavic but its the SPR model, already has a tow bar and it's not white (thank goodness) and even though it's coming from interstate it's only gonna cost me about $200 extra than what the original one would have (cause I won't need to install a tow bar). Hopefully the dealer will call tomorrow and we can get it here asap.

Other than leather seats what's the difference between the base model and the SPR?

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