Verified Customer Construction End Date: Nov 2017

Excellent builder

5 out of 5, reviewed on Nov 15, 2017

Building my 4th house, I knew exactly what to look for. I researched and compared several builders. I wasn't looking for the best drafter within the builders but for an excellent builder who knows how to build.This is the common mistake that people do when building (my mistake when I built my first house). Don't compare the design since one builder can have your dream house and make your dream house become a nightmare due to low workmanship. I met Todd who I highly recommend when comparing builders. He designed my dream house and did 10 -15 amendments till the plan was perfect. He also gave me a breakdown of the figures for me to know why the house was at the price. He was also honest with me from the start. He did not tell me: "that something you can look into at prestart", he actually told me: "Alexis that's 7k for just a small feature, having high ceiling throughout the house is a better value for money." You want your drafter to tell you that at the beginning so that you don't face a 25k prestart variation that you will not be able to afford. Summit wasn't the cheapest option but was by far the best choice. I'm getting my keys tomorrow and they definitely exceeded my expectations. If you are building, talk to Todd from Summit, he might not be the right one for you but at least he will provide you something to compare with.

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Hi Alexis, Thank you for your wonderful feedback. As part of our ‘built around people’ philosophy, we put our customers at the heart of everything we do, so we're happy to hear how much you enjoye... read more »

Verified Customer Construction End Date: Oct 2017

Exceeded my expectations!

5 out of 5, reviewed on Oct 30, 2017

The whole process with Summit has been brilliant! I found that Glenn was the only person out in the Calleya display village who really took the time to find out what it was that mattered to me in a new home - he then helped me find the block - which was slightly complex - and the house was designed perfectly for the spot! Amy at pre-start gave me so much advice, I really went in there not having much of an idea, and she was honest and transparent and gave me great feedback on my ideas whether they were good or bad! Jamie my Site Supervisor's service was terrific - He was so patient with me, and always got back to me straight away if I had any questions no matter how silly they were! His patience carried over into the PCI and Handover and I couldn't thank him enough! The whole team at Summit made my first building experience so exciting, enjoyable and easy! It's almost a shame that it's over but I can't wait to move in to my beautiful new home!

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Hi Sam, Thank you for your kind words! We pride ourselves on excellent service as part of our ‘Built Around People’ philosophy, and it’s great to hear Glenn, Amy and Jamie were able to help you ou... read more »

Verified Customer Construction End Date: Oct 2017

Summit is Quality

5 out of 5, reviewed on Oct 24, 2017

Terrific building process. Glenn the sales rep at the Calleya display started it all off on the right foot and the rest of the team which included Prestart, Le Vie, the quality trades and the supervisor building the home and finalising key handover brought it home without putting a foot wrong. Always their to answer your questions and give helpful advice. Couldn't fault The Summit Homes group and would recommend them to anyone.
Thanks for everything guys! Can't wait to move in to our awesome home.

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Hi Tony, Thank you for your wonderful review! We pride ourselves on excellent service as part of our ‘Built Around People’ philosophy, always striving to give you the very best care and attention.... read more »

Verified Customer Construction End Date: Oct 2017

Exceeding customer expectations

5 out of 5, reviewed on Oct 20, 2017

I am writing this review as an appreciation for the exceptional customer service provided by our consultants, Glenn Williams and our site supervisor, Jamie McDonald.

We had many ideas on our home plan but limited time to select the plan. Glenn was capable to put all our thoughts together and efficiently present them to us. He provided us useful suggestions about construction & interior designs as well as what to prepare for pre-start, so that we could smoothly go on next stage.

We always received Jamie’s helpful prompt replies and he was able to follow up and tackle the problems timely throughout the construction period. The in-depth construction designs that we did not understand were clearly explained and patiently responded. We would like to sincerely thank you for their helps and professional manners. Their efforts are appreciated and we are happy with the final result.

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Hi Brian and Elaine, Thank you for your wonderful 5-star review! As part of our company ethos, we put our customers at the heart of everything we do, so we're happy to hear how much you enjoyed the... read more »

Verified Customer Construction End Date: Jul 2017

Great Experience

5 out of 5, reviewed on Oct 11, 2017

We are very happy with our recently completed house, aswell as the overall build process with Summit Homes. We found their communication to honest and transparent, which was an important factor when choosing a builder. Our sales rep (Michael Klaver) helped tailor the Alkira display design for us to give us everything we needed, but at the same time gave us plenty of options of things that we could add or subtract to suit our budget. We are very happy with the final design and finishes. The meeting with La Vie interiors was also very helpful to bring our ideas and colour choices together, which made pre-start less daunting. We also found Amy to have a lot of experience and knowledge with some little ideas that the average person doesn't think of. Our site supervisor (Victor) was a pleasure to deal with, and always got back to us when we had any queries. He kept us informed about any tiny changes that had to be made and didn't mind meeting us at the house every now for a progress update. A lot of our family and friends have been impressed with the quality of our build.
Our experience was overall very positive, and based on our build, we would definitely recommend Summit Homes to anyone that is looking to build.

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Hi Niknich, Thank you for sharing your experience with this independent review. We pride ourselves on excellent customer service every step of the way, along with our ability to tailor the buildi... read more »

Verified Customer Construction End Date: Sep 2017

Very Happy

5 out of 5, reviewed on Sep 25, 2017

I first met Michael McDonald in October 2016 at the Orchard display home. I loved the house as displayed but needed something a bit bigger and wheelchair accessible for my husband. Michael was fantastic and adapted the plan to better suit our needs and we signed contracts mid November. Pre start was a bit stressful and took longer than we expected due to special needs specifications but once we got to site early April things moved along very quickly. Our construction manager was Victor Sciullo. He was amazing, nothing was too much trouble. I was a regular visitor to the house during the build and if I queried anything he was on to it immediately. The tradies he had working for him were all very professional - Nick and Dimitri (Painters), Keith (Fixer), Sam (Tiler), Aaron (the Plumber) all take pride in their work and are very friendly. Victor kept in regular contact and always kept me updated on progress and what was going to happen next. The Customer Portal you get access to when you sign up is fantastic and a great resource that enables you to know what to expect at each stage of the build. Victor regularly updated with photos as well. We moved in last week and are very happy with the end result.

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Hi Rae, Thank you for your 5 star review! At Summit Homes we pride ourselves on our ability to tailor the building journey to suit your individual needs and our friendly, experienced team deliver... read more »

Verified Customer Construction End Date: Jun 2017

Wonderful experience with Summit

5 out of 5, reviewed on Jun 20, 2017

We really enjoyed our experience with Summit. We have never built before but found the whole team at Summit extremely helpful and supportive. The team designed us a home to specifically suit our block and the end result has been better than we anticipated. We had David as our sales rep and he was wonderful. Nothing was too much trouble and he wasn't pushy at all. Our supervisor, Colin, had attention to detail and was beyond helpful as we live away and he always informed us of the build process. The build happened so quickly and we have been very happy with our end result.

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Summit Homes Official

Hi Jem, Thank you for sharing your experience! We pride ourselves on excelling in customer service and the manner in which our team has delivered a smooth new home building journey is part of our... read more »

Verified Customer Construction End Date: Apr 2016

Excellent experience and outcome

5 out of 5, reviewed on Jun 15, 2017

Very organised builder from the initial design stage through to final completion and maintenance. Well managed build with an excellent supervisor and tradespeople. Customer support was without fault with reasonable prices quoted for the build and all variations. Worked to a project timeframe that was provided to us very early in the building process. Could not be happier or more satisfied with the final result.

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Summit Homes Official

Hi Dan, Thank you very much your wonderful feedback. We are so pleased that you enjoyed your building journey with Summit Homes. Customer service is at the very heart of Summit Homes as part of o... read more »

Verified Customer Construction End Date: Mar 2017

Excellent first time building experience

5 out of 5, reviewed on Jun 12, 2017

We really enjoyed our first new build with Summit and this was due to the whole team who helped us through the process.
The communication from all of the different departments was really good throughout and when there were issues they were resolved really quickly and with a minimum of fuss. Maintenance support post completion has been excellent, we've had minor issues but Summit have been quick to engage their contractors and get them out to take care of them.
I’d certainly recommend Summit to family and friends if they decided to build.

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Hi Mark, Thank you for your wonderful review! Customer service is at the very heart of Summit Homes, our philosophy is to build homes around people and we're happy to hear that communication and su... read more »

Verified Customer Construction End Date: Mar 2017

Great value, great supervisor.

4 out of 5, reviewed on May 23, 2017

Apart from some initial problems with a retaining wall, which the Summit team was very good about following up and rectifying, we have been extremely happy with how the build has unfolded. Our Supervisor kept us in the loop with regular contact when required, and was quick to respond to any questions from us along the way. We found him very easy-going, helpful and flexible when we needed to deal with issues on our side. Overall, the quality of the house has easily met our expectations, and in fact, the independent site inspector we engaged to do a completion report commented to us that this (and most Summit Homes he has done) was of a standard generally better than many of the other builders that he inspects. Indeed he only had a few minor issues to report on, which our Supervisor had fixed without any dispute. An overall positive experience.

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Hi Mike, Thank you for your wonderful review. Our ethos to build homes around people, so our team is always working towards your new home, striving to give you the best care and attention. And we... read more »

Verified Customer Construction End Date: Nov 2016

Worth for money, no delay, excellent customer and maintenance services

5 out of 5, reviewed on May 23, 2017

Building with Summit Homes was our happy journey and worth for money.

From the sales Glenn Williams (He is a very kind person to talk and we appreciate his passion and efforts on designing the house for us), the site supervisor Jamie McDonald (He is a quick response, responsible, patient & knowledgeable person we have ever met and took care the build very well), to the Maintenance team (They did excellence jobs at high standard).

We had been experiencing the reliable, efficient and prompt response services and quality that we had been looking for.

When you compare with other budget builders and you would find out that's pretty much the same cost if you looking for same quality range product among them, but Summit Homes gives you a no delay, no disputes and good quality finish and efficient work. In conclusion, We are a happy customer with Summit Homes. If you asked, we will definitely go with Summit Home again if built another one.

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Hi Man, Thank you for your wonderful review! At Summit Homes we pride ourselves on our ability to tailor the building journey to suit your individual needs and our friendly, experienced team deli... read more »

Verified Customer Construction End Date: Apr 2017

First build, no worries, dream come true

5 out of 5, reviewed on Apr 14, 2017

We would like to thank the great team at Summit for building our wonderful new home, a dream that started three years ago when we started visiting display homes. From our sales consultant who helped with changes to the design, Todd, to Isabella and Amy who were our contacts at prestart and Andrew our building supervisor they made the whole process stress free. All were happy to help with any questions we had throughout the process, with replies to queries being actioned same day.

When we started looking we did our research and after 6 months of looking came across Todd at Summits Chateau display home which we loved the design of. We went back a second time and from there Todd after listening to what we wanted in a home tweaked the design to match what we wanted. We however did not end up building that home, (due to a delay on our side), Todd had then started working in a new home called the Australiana. He called us about it being a plan similar to the Chateau knowing that we would love the design. He had also made some design tweaks, features he knew we were interested in. It was this attention to details, knowing what we wanted and the pressure free environment, (despite the aforementioned lengthy delay on our part), that confirmed for us that we had picked the builder for us and it didn't stop there.

Amy and Isabella at pre-start were both very professional, bubbly and very helpful in guiding us through the pre-start process which made us even more excited about building with Summit and no question was too silly to ask being our first home build experience. They both gave us a sense of confidence in our choices which was very comforting.

Andrew was our building supervisor and throughout the whole process communicated with us all the way, his attention to detail and organisation of the trades people was fantastic. As the build was 2 mins from home we would visit the house daily and any issues (not many at all) were brought to his attention. Andrew had already spotted them and had taken steps to get them fixed. At PCI we already knew some spots that needed a little work but once again Andrew was way ahead of us and had highlighted them for the trades people to rectify before handover. All his attention to detail in the end gave us a finished home that we look forward to living in for many years to come. Even after handover a couple of small things missed in PCI were fixed promptly.

We would also like to thank the ladies at La Vie Interiors for all their assistance in the interior design of the home, (which was at the time a part of our build package). Their knowledge about colour and design was extremely valuable and helped contribute to a build process so much so, that we enjoyed we even got our curtains from them as well. They understood where we were headed with colours and helped guide us to a smoother transitions of colours throughout the home, without overriding our initial choices.

While it is some way off, we know that Summit Homes is the company we would build with again and if you are thinking of building Summit is not only is great WA company that make a great home their people make the experience stress free and enjoyable.

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Hi Ryan and Brad, Thank you for your outstanding review! Customer service is at the very heart of Summit Homes as part of our ‘Built Around People’ philosophy. That means we always work towards y... read more »

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Verified Customer Construction End Date: Feb 2017

Absolutely Fantastic!

5 out of 5, reviewed on Mar 30, 2017

Huge thanks to Glenn Williams for taking scrappy bits of paper with no real concept of 'size' and putting them into plans that made sense.
Colin Copeland our supervisor, is "the best supervisor in the world" without a doubt. He assisted us on our journey through construction and bridged the gap between supervisor and building consultant. We have built previous homes and investment properties and sadly had nowhere near the positive experience in building that we have had with Summit on our latest build. Colin's professionalism is to be commended - particularly for dealing with all our queries, getting things rectified when we noticed anything without fuss. More often than not, he was one step ahead of us.
Please pass on our heartfelt thanks to the entire Summit team for building us our dream home.

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Hi Di and Jeff, Thank you for your amazing review! We are so pleased you’ve had such a positive building experience with our fantastic team. Our “Built Around People” philosophy means we always w... read more »

Verified Customer Construction End Date: Mar 2017

Great Job! Awesome!

5 out of 5, reviewed on Mar 13, 2017

We wish to thank our building supervisor Colin Copeland for the way and manner he went about the building of our house, from slabdown to Final Completion. He is one of a kind and has been prompt in responding on any concerns.
My wife and I are happy and appreciate the entire Summit Group Staff whose joint efforts has made the dream of building our new home a tremendous success. Thank you again for your invaluable services.

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Hi Obi E, Thank you for your 5 star review! Our ‘built around people’ commitment means we always strive to give you the best care and individual attention, working towards your new home dream. I’... read more »

Verified Customer Construction End Date: Feb 2017

Wonderful Experience

5 out of 5, reviewed on Feb 27, 2017

A wonderful experience building with Summit Homes. We truly were blessed with the A Team, all of whom went that extra mile to make our dream home come true. We had a beautiful design drawn up by Michael McDonald based on the Orchid display home. Michael took the time to understand the wants and needs we were looking for in our next home. We were really looked after by Michael, he was very patient and understanding with the many changes we made to our plan. He provided us with excellent and reliable design services.

We were also lucky to have a great Contracts Administrator, Isabella Car. She was very reliable and had amazing interior design input. She was exceptionally knowledgeable on the materials/ products and we were really appreciative of all her suggestions at the pre start meeting and throughout our build.

Our Site Supervisor Colin Copeland did an amazing job in making our dream home come to life. We had such a smooth construction process with very minimal issues. We really appreciated Colin's efforts, he went above and beyond to ensure that our new home was finished to a high quality and standard. No task was too large or too small, he really put in a dedicated effort in having our home finished beautifully.

We could not be happier with our new home, thank you Summit Homes, Michael, Isabella and Colin for building our dream home!

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Hi Sarah, Thank you for your amazing review, and sharing your experience! We pride ourselves on excelling in customer service and the manner in which our team has delivered a smooth new home buil... read more »

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Verified Customer Construction End Date: Jan 2017

NO REGRETS!!

5 out of 5, reviewed on Jan 25, 2017

Our final inspection was just 2 days ago and we were impressed with the workmanship, it was almost flawless.

We are very thankful to our building supervisor, Marco. He has been so wonderful, helpful, patient, responsible and prompt in responding and acting on any queries that we had along the way. Our portal has always been up to date with photos too.

We have no regrets to have chosen Summit to be our builder. They have the most reliable people that ensures a smooth building journey right from the sales, contracts and construction.

Thank you everyone that has been with us on this journey, especially Marco.

We are proud to have Summit as our builder.

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Thank you for taking the time to post your 5 star review. We always strive to deliver the very best care and individual attention, as well as a quality build. And we’re so pleased that you’ve enj... read more »

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Verified Customer Construction End Date: Oct 2017

The journey begins

5 out of 5, reviewed on Jan 15, 2017

I think we have checked just about every display home open and have had multiple plans drawn,We eventually came across Michael MacDonald in the Orchid Display,Michael designed the house we wanted as if it was his own house and budget,couldn't speak highly enough of his efforts,We have now done pre-start with Isabella and she has been very understanding and helpful to us ,We went into Summit Homes office this week to do final sign off and Isabella tells us they have upgraded our range hood ,a bigger hot water system and all weather outside door at no cost ,(we didn't even ask for any upgrades).The Summitt Homes experience makes us feel excited and confident going forward ,please keep it going guys.

October 12th 2017 Update: Enjoyed the experience

We stood on our pad in late February and were given our keys in August, our experience with Summit Homes has been nothing short of outstanding in a business where there are lots of negatives on review sites on other builders, since our build other tradies we have had in our home have commented on the quality of Summits workmanship. We have had a minor issue and supervisor Glen Allen was on our door step 2 days later getting it sorted, (how good is that for after sale service the last check was already paid a month ago), no one has offered me any gratuities for a positive review, i am speaking from my experience, to Michael Macdonald whom signed us up and designed a house for us, Isabella who helped with just about anything and everything and if any one reading this is thinking of building ask for supervisor Glen Allen he is a ripper. Thanks Summit for showing us that you care about your customers, you have quality staff.

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Hi Garry, Thank you for your 5 star review! Customer service is at the very heart of Summit Homes as part of our ‘Built Around People’ philosophy. That means we always work towards your new home... read more »

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Verified Customer Construction End Date: Jan 2017

Exceptional service from Matthew!

5 out of 5, reviewed on Nov 17, 2016

Matthew Bailey was our design consultant who was tasked with creating a very challenging housing solution. We had a strict budget, small piece of land and extended family to accommodate. From the first conversation, Matthew was professional, patient, optimistic and insightful regarding the process and design options. He spent hours trying to create a solution that would be functional, attractive and approved by council. We appreciate the effort, time and creativity that Matthew put into this project and we cannot recommend him highly enough! Thank you Matthew.

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Hi Lauren, Thank you for your wonderful review. Our ‘built around people’ commitment means we always strive to give you the best care and individual attention, working towards your new home dream.... read more »

Verified Customer Construction End Date: Aug 2016

Outstanding Builder. Highly recommended!

5 out of 5, reviewed on Nov 01, 2016

We have moved to our new house last month. We really had a great experience building with Summit homes. Excellent workmanship and quality finish. Our journey start with sales consulted Glenn Williams, who was really a great guy for the designing and consulting. And obviously our site supervisor Victor did fantastic job through out the construction. Victor was Awesome guy to deal with. He was constantly contactable and always easy to deal with and kept us informed every step of the construction, really impressed with him. Overall we thoroughly enjoyed our building experience and we definitely built again in the future. We would highly recommend Summit homes.

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Hi Binod, Thank you for your outstanding review! We pride ourselves on delivering a quality build and a great customer experience. Our team genuinely enjoys building for WA families and this is evi... read more »

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Verified Customer Construction End Date: Oct 2016

Quality build

4 out of 5, reviewed on Oct 28, 2016

Our decision to build with Summit was decided upon meeting with Todd Reid at his display home "The Orchid" in Annie's Landing.
We feel as though we visited almost every display village in the Perth Metro area and liked a lot of the homes on display, but the ones that stood out for us were the Summit Homes displays. Mainly due the consistent quality of the homes presented, which we felt other home builders didn't maintain across all their displays.
We were after a custom design due to our build in the hills on acreage and being that most designs are suited to suburban blocks would not work in an open type setting.
Todd Reid was all to happy to put pen to paper and assist us the the design process coming up with some fabulous ideas that we had not thought of ourselves. He was very happy to adjust the design until it was perfect for our block and our future lifestyle.
All was fine until we headed to the prestart phase, which took far longer than really needed but was more due to a particular individual more then the process itself.
Once we changed over to Cerys Loader to take over our prestart, things went great. Cerys was a breath of fresh air to the process and so fast in responding to emails, always happy to take your call, have a chat about anything your not happy with and provide solutions without making you feel as though you were a problem or that it's too hard.
The office in Myaree is very well appointed to assist you with your selections and I would suggest a visit there as soon as you sign the initial contracts as it will make choosing your selections with the other suppliers much easier.
Then we were onto the construction phase, for which it did have it's initial problems as I think it would with any build. Especially in the hills on a sloping block.
Once we passed over from the slab stage onto the construction of the house itself things turned around for the better.
Our construction supervisor was Colin Copeland, most of the team of trades he has behind him are top class.
Even with all our initial issues, which I think would be common to any build (sloping hills site and 550sqm house) it was the professionalism and passion of Colin and Cerys to turn things around that really shone though.
I reduced this review by one star due to issues with the siteworks and initial prestart.
What is really important is that you end up with a quality product, to which Cerys, Colin and his team has delivered.

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Hi Ewan, Thank you for taking the time to review Summit Homes. Your feedback is invaluable to us. We’re always looking for ways to learn and improve as customer service is at the very heart of what... read more »

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Questions & Answers

Has anyone had issues with their "superwall" after living in the house a few months/years later? Had another builder describe it as a very poor product.

Paul B asked on Jun 06, 2017

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Hi Paul, I built with Summit and have now been living in my home for almost 10 months.
I chose to build with superwall for two reasons, the first being the faster install and the second being the smoother finish (which it really is).
I've had absolutely no issues with the product (no cracking, no chipping, no dents or lifting ect) and would definitely choose this option if I were to build again.
Hope this helps!

Anyone has built with summit in Busselton. Please share your opinion please?

chan09 asked on Apr 11, 2017

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We built but in Middle Swan. For the most part excellent tradesmen, very polite and happy to listen to us as owners - we had our own design and where they picked up flaws in our design once it got to the practical build, any minor issue was very quickly attended to.

Thanks Di and Jeff.
Really appreciate your advice

Looking to build a 2 storey home with Summit. Any review on their process, communication and quality? Or any recommendation?

nwsl asked on Jun 14, 2016

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Hi there, My homes a single storey, I didn't build a 2 storey home. But I can tell you I couldn't have been any happier with every person I dealt with like the Design guy Todd Reid, (who had the same first name as me) who was fantastic!! Todd designed a custom home perfect for us by himself on his computer, at one of our meetings he made changes to our design right there and then!
Contracts were really quick about 2mths or less I think and the drawings of our home were exactly like Todd had designed.
The prestart lady Liz was great and the site supervisor Marco answered every question and gave us updates throughout. My construction was so fast and the quality was awesome! You would be in goods hands with Summit Homes. Cheers

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