An ok service

3 out of 5, reviewed on Jun 22, 2017

My partner made the call for me and he spoke to a lady who was able to find a local tyre shop in the area. I was able to pay over the phone. I wasn't impressed with the time it took to get to me as it took an hour and 40mins. They weren't very accurate with their arrival times. The price was a little too much.

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Melbourne

  • 5 reviews
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Ok but disappointing

3 out of 5, reviewed on Jun 21, 2017

Your quick quote is approx $132, and we can do it right now. Our closest truck is just 4.4km away from you, so we should be able to get to you within 30-45 mins, if not sooner, if you book now.
They turned up OVER 2hrs late took less than 10min to do job so why the wait.

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Unfortunate

3 out of 5, reviewed on Jan 09, 2017

I enquired and organised a towing on the 9th of Jan @ 7:30am a month prior to said date. At that point Service was great, on the phone they were very informative and understandable prices. So I locked it in and held payments until 2 weeks prior to the booking. Unfortunately, on the day we were left in the air, 10:30 passes and no one bothered to ring us up for confirmation of our booking or anything like that. We were left in the air and the truck actually came 5 hours after agreed time.
Punctuality and organisation is important to people like us, and that's all we ask. Next time please follow through.
We do thank you for your services.

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Comments
Tow.com.au Official

Hi, I apologise profusely for your experience today. It falls so far below our normal level of service. I have already refunded back $50 to your card as a good-will gesture. I hope if you have a... read more »


Questions & Answers

what would it cost to tow eagle farm to redcliffe?

Terry R asked on Sep 29, 2017

Answer this

Hi Terry, you can get a quote here: http://tow.com.au/quick-quote