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Tow.com.au
Verified4.1
234 reviews
PositivevsNegative
79% · 18544 · 19%
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1.0 (1)
Reviews
Webjet sucks money hungr 16 posts
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Poor Performance
My car was stolen, was told that it was ready, the police had checked the car was ready. Then I went to go pick up the car before work. I was lied to. The women at the front desk were extremely rude. Showed no empathy. She did not care, took her time. Also when I called up I was told that it would be $800, when it was only towed nothing was wrong with the car. I said that was a lot, she said that it is not my problem I don't care. Her tone of voice was like I don't care... Insensitive, given I had my car stolen, she was like the insurance compa... Read moreny will take care of it. I was so your like who cares the money I pay in excess. you do care about wasting money. To be honest never use this service, old grumpy lady who is insensitive and now empathy for people who had had their car stolen,.Lindsay
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How do you sleep at night ripping of small tow companies
Can’t give you a star rating as they don’t go into the minus , you are a dead set rip off subcontracting your tows out getting paid from your customers and then not paying your contractors . Then your staff at the call centre blatantly lie and give us the run around promising payment & then not paying . When you started I thought you where on a good thing but I have since realised it was a scam for you to make money whilst ripping small tow companies like me off. I bet you don’t have the balls to let this make it to your reviewsTas
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Crash recovery champions
Ran off the road in the middle of nowhere, these guys came after hours, were there to help promptly and were very helpful and friendly, I would recommend their service to anyone who needs helpHeather
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Great service with a smile
Kept me up to date with how long they were going to be, They were prompt, informative and well equipped and friendly.Tia LC
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Wonderful service!
Greg Weeden was amazing! He arrived quickly, kept in touch and made the whole process a breeze. If I ever need a helping hand I’ll be sure to give his business a call first!G Jones South East Queensland, QLD 2 posts
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Quick and easy
quick and easy to organise. Hassle free and fairly priced compared to other towing companies. Price was very close to online quoteRiordan Green Canberra 2 posts
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Excellent service and friendly staff
Amazing lady at the call center who helped me where I was located and was super friendly. The tow truck came earlier than expected and he was amazing, friendly and made the experience amazing. Definitely recommend these guys for any towAnthony
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Getting started took well over an hour
We crashed in a rural part of Victoria. It was cold and dark . We had to explain to multiple people our location in a time of high stress and this took well over an hour. I think it would have been easier getting my own tow organised locally , not through some call centre in the city ...The tow company was excellent though
Kja91 Sydney
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Won't honour quotes
I received an online quote for a tow. I called to book it in and they wanted to charge double the amount. They wouldn't honour the quoted price but offered me a 'discount', which was still more expensive than every other company I called. Poor customer service and unethical practices.Aaron G
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Fast response after being involved in a MVA
Driver called as soon as the job was booked. Only thing I didn’t like and know is agains standard practice is the operator drove the car onto the tilt tray instead or during the cable to pull the car. Besides that fast response and happy with the service.Nic
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Hopeless Service
They took the job and rang back hours later and cancelled. It appears they take on a job and then look for someone to do it for less, if they can't find a contractor they cancel after we waited around for the driver to arrive. wouldn't use them ever again.Robyn Perth
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Amazing service
From the website online quote, to my phone call to the customer service rep & the truck driver & his helper who came to my rescue, I couldn't have asked for a friendlier bunch of people who were so good at what they done. Thank you, thank you, thank you very much, you are all much appreciated.Lee
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Great service
Great and helpful service from the phone operator when I called. The driver was also very helpful and extremely friendly.Michy
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What A Joke (Towing) What Towing
They leave you stranded on the side of the road for 6 hours after they have taken your money, and then when you ring up to make a complain they treat you like you have no right to make a complaint. I can not get a manager to even talk to me about getting my money returned.A decent person
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Choose carefully!
Exceptionally disappointing...choose your service carefully. I waited all day to find that they could not find a tow truck in the end....credit card details are taken at the commencement...absolute disaster and I never complain understanding the complexities of the modern world and no communication!Pro Auto RepairsState RoadsMelbourne Mobile DetailingRedBook InspectSheen GroupTammsJD WindscreensInstant Windscreens & TintingAce MechanicsSchmick Car Care ClubAutoBahn Mechanical & Electrical ServicesLube MobileMelbourne Collision Repair CentreNRMA BatteriesMobile Panel Shop Melbourne
Compare best MechanicsQuestions & Answers
Terry R
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what would it cost to tow eagle farm to redcliffe?
Tow.com.au DM
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Hi Terry, you can get a quote here: external link
Extra Information
Pro Auto Repairs
State Roads
Melbourne Mobile Detailing
RedBook Inspect
Sheen Group
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She basically showed no care, no empathy, did not give to craps about my circumstances. Was insensitive, and very invalidating to how I felt. Which was insulting humiliating and devaluing?