Tow.com.au

Tow.com.au

 Verified
Tow.com.au
4.1

234 reviews

PositivevsNegative
79% · 18544 · 19%

Transparency
1.0 (1)

Reviews

234 reviews
Webjet sucks money hungr
Webjet sucks money hungr16 posts
  Verified
Webjet sucks money hungr
Webjet sucks money hungr  
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She basically showed no care, no empathy, did not give to craps about my circumstances. Was insensitive, and very invalidating to how I felt. Which was insulting humiliating and devaluing?

Lindsay
Lindsay
 

How do you sleep at night ripping of small tow companies

Can’t give you a star rating as they don’t go into the minus , you are a dead set rip off subcontracting your tows out getting paid from your customers and then not paying your contractors . Then your staff at the call centre blatantly lie and give us the run around promising payment & then not paying . When you started I thought you where on a good thing but I have since realised it was a scam for you to make money whilst ripping small tow companies like me off. I bet you don’t have the balls to let this make it to your reviews

Tas
Tas
 

Crash recovery champions

Ran off the road in the middle of nowhere, these guys came after hours, were there to help promptly and were very helpful and friendly, I would recommend their service to anyone who needs help

Heather
Heather
 

Great service with a smile

Kept me up to date with how long they were going to be, They were prompt, informative and well equipped and friendly.

Tia LC
Tia LC
 

Wonderful service!

Greg Weeden was amazing! He arrived quickly, kept in touch and made the whole process a breeze. If I ever need a helping hand I’ll be sure to give his business a call first!

G Jones
G JonesSouth East Queensland, QLD2 posts
 

Quick and easy

quick and easy to organise. Hassle free and fairly priced compared to other towing companies. Price was very close to online quote

Riordan Green
Riordan GreenCanberra2 posts
  Verified

Excellent service and friendly staff

Amazing lady at the call center who helped me where I was located and was super friendly. The tow truck came earlier than expected and he was amazing, friendly and made the experience amazing. Definitely recommend these guys for any tow

Anthony
Anthony
 

Getting started took well over an hour

We crashed in a rural part of Victoria. It was cold and dark . We had to explain to multiple people our location in a time of high stress and this took well over an hour. I think it would have been easier getting my own tow organised locally , not through some call centre in the city ...

The tow company was excellent though

Kja91
Kja91Sydney
 

Won't honour quotes

I received an online quote for a tow. I called to book it in and they wanted to charge double the amount. They wouldn't honour the quoted price but offered me a 'discount', which was still more expensive than every other company I called. Poor customer service and unethical practices.

Aaron G
Aaron G
 

Fast response after being involved in a MVA

Driver called as soon as the job was booked. Only thing I didn’t like and know is agains standard practice is the operator drove the car onto the tilt tray instead or during the cable to pull the car. Besides that fast response and happy with the service.

Nic
Nic
 

Hopeless Service

They took the job and rang back hours later and cancelled. It appears they take on a job and then look for someone to do it for less, if they can't find a contractor they cancel after we waited around for the driver to arrive. wouldn't use them ever again.

Robyn
RobynPerth
  Verified

Amazing service

From the website online quote, to my phone call to the customer service rep & the truck driver & his helper who came to my rescue, I couldn't have asked for a friendlier bunch of people who were so good at what they done. Thank you, thank you, thank you very much, you are all much appreciated.

Lee
Lee
 

Great service

Great and helpful service from the phone operator when I called. The driver was also very helpful and extremely friendly.

Michy
Michy
 

What A Joke (Towing) What Towing

They leave you stranded on the side of the road for 6 hours after they have taken your money, and then when you ring up to make a complain they treat you like you have no right to make a complaint. I can not get a manager to even talk to me about getting my money returned.

A decent person
A decent person
 

Choose carefully!

Exceptionally disappointing...choose your service carefully. I waited all day to find that they could not find a tow truck in the end....credit card details are taken at the commencement...absolute disaster and I never complain understanding the complexities of the modern world and no communication!

Questions & Answers

Terry R
Terry R

what would it cost to tow eagle farm to redcliffe?

Tow.com.au
Tow.com.au   DM   

Hi Terry, you can get a quote here: external link

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