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This will make it even better

4 out of 5, reviewed on Jul 20, 2017

Have always taken travel insurance with TID. On the last trip, we found that the excess claim for the hire vehicle was 600 more than the previous trip. We also found out that the policy could not be varied and that the only option would be to pay for another policy with the amended excess to suit.
Maybe TID could implement a last chance option to allow for unforeseen variations to travel plans. Otherwise very happy with the service

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I always recommend to friends

5 out of 5, reviewed on Jul 18, 2017

In less than 5mins I have travel insurance at a price I'm always happy with. I always recommend to my friends and family prior to any trips we are going on. Thank you for providing a great service. I did forget to add my phone as an addition when originally purchasing on my last trip then found out you cannot add it after to be covered. This is fair enough but just remember when taking out the original you have to make the choice there and then.

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Melbourne

  • 7 reviews
  • 2 comments
  • 2 answers
  • 2 helpful votes
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Verified Purchase

Easy setup

4 out of 5, reviewed on Jul 17, 2017

The online set and payment of the insurance was great. Communication and updates are also terrific. Didn't have to use their services while on holiday so happy about that so unable to rate their response or involvement in any claim.

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Comments
Travel Insurance Direct Official

Hi Dee, Thanks for sharing your experience with us, I’m pleased to learn you were happy with the ease of set up. Glad to hear you’ve not had the need to claim but just know should you ever hit a b... read more »

Gosnells, Western Australia

  • 23 reviews
  • 2 comments
  • 3 answers
  • 1 helpful vote
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A TID GREAT

5 out of 5, reviewed on Jul 15, 2017

We have insured with Travel Insurance Direct (TID) three times now, they are a great company to deal with, their insurance rates and communication is second to none, they are very good

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Comments
Travel Insurance Direct Official

Hi Grumpyz, Thanks for your loyalty, we appreciate it! Glad to hear you've been happy in your dealings with TID. If you haven’t already, be sure to check out our App Tripwise. Its free to download... read more »

Verified Purchase

Easy to obtain to Insurance

4 out of 5, reviewed on Jul 10, 2017

Great value and easy to use the website which was very comprehensive with regards to our needs. The only problem was that the app didn't work and wouldn't recognise our policy. Lucky no need to claim anything. I've always used TID.

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Comments
Travel Insurance Direct Official

Hi Raelene, Thanks for the kind words! I'm delighted to hear how happy you have been with our service. I'm however sorry to hear the App didn’t work for you. If you are still having issues pleas... read more »

User friendly website, competitive rates

4 out of 5, reviewed on Jul 06, 2017

TID's website is easy to navigate, the instructions are clear and getting an insurance policy is a fast and efficient procedure. Their prices are competitive with a variety of payment options

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Comments
Travel Insurance Direct Official

Hi Alex, Making the whole experience online as user friendly as possible is front and center of our efforts so I'm delighted to hear your feedback! Thanks for taking the time to share your experie... read more »

Brisbane

  • 2 reviews
  • 3 helpful votes
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Verified Purchase

Right price, easy to apply and change

4 out of 5, reviewed on Jul 05, 2017

The ease of applying for and purchasing a policy was very good. And the price was not too expensive with seemingly good cover which is what drew me to it. Making changes was simple, too. I realized that I had initially gotten a policy that didn't cover my whole trip but I went online, changed the finish date to the correct one, paid the difference, and the problem was solved. I did not need to make any claims so I cannot say whether their claim process is convenient or fair.

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Comments
Travel Insurance Direct Official

Hi Brett, Thanks for taking the time to share that feedback with us. Glad to hear to learn you were happy with both the value for money and level of cover. We try and make amendments to your p... read more »

Perth

  • 4 reviews
  • 2 comments
  • 1 question
  • 3 helpful votes
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App doesn't work

1 out of 5, reviewed on Jul 04, 2017

This company advertises an app that doesn't work. They advertise a service they cannot provide and without disclosion. I feel disappointed about purchasing this policy and want a refund because of being lied to about an app that doesn't work.

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Comments
Travel Insurance Direct Official

Hi sunnysideup, Sorry to hear you've been having issues with the App. I would be happy to arrange for a tech team member to contact you and troubleshoot the issues with the App. If you would like ... read more »

No Ash, your organisation advised me after I spoke with them on the phone that the app doesn't work for Android phones, and that someone would call me when it's fixed, which was months ago now. No... read more »

Travel Insurance Direct Official

My apologies again, I can only imagine how frustrating it has been for you with the App not working. If you provide me with your policy number I would be happy to look into the option of issuing a refund for you.

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NSW

  • 20 reviews
  • 2 comments
  • 1 answer
  • 14 helpful votes
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Verified Purchase

Drama free insurance

5 out of 5, reviewed on Jun 28, 2017

I've used TID for several overseas trips over the course of the last 10+ years. I've never had to file a claim, so I can't comment on that aspect of things, but I've found them to be excellent value and it's easy to get coverage online, even with multiple medical conditions. I was also able to extend my coverage without any issues on one occasion. I always look at offers from several insurance companies before travelling, but keep coming back to TID.

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Comments
Travel Insurance Direct Official

Hi JKZ, Thanks for your loyalty over the years! Great to hear your trips have gone smoothly without the need to claim. Just know should the need ever arise our Claims and 24/7 Emergency Assistan... read more »

excellent medical and luggage coverage

5 out of 5, reviewed on Jun 27, 2017

Great value with to medical and personal items/luggage coverage. Insurance details sent to your Mobile for ease of reference, makes it easy to find the number to call support when required

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Comments
Travel Insurance Direct Official

Hi dbug,

Thanks for taking the time to share that feedback with us! Great to hear you were happy with both the level of cover and support provided!

Ash, Customer Experience Manager
www.tid.com.au

Insurance claim made

Excellent current service

5 out of 5, reviewed on Jun 21, 2017

I went to Bali in early June and ended up in hospital. TID were amazing. Took care of everything for me. I Highly recommend them to everyone while travelling :-)

Was this review helpful? Yes

Comments
Travel Insurance Direct Official

Hi Lisa, Sorry to hear you ended up in hospital during your trip, hope it didn't impact your holiday too badly. I'm however delighted to hear how happy you were with our service, it’s great... read more »

  • 3 reviews
  • 1 comment
  • 2 helpful votes
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Would you like to add a country to your insurance while travelling?

2 out of 5, reviewed on Jun 16, 2017

No you can't!, you'll need to take out another policy, even if it wouldn't have added to the original cost. Cheap money grab!
I've used these guys on several occasions, but you just need something really petty like this that will send me looking elsewhere now.

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Comments
Travel Insurance Direct Official

Hi Richard, I appreciate you taking the time to provide that honest and frank feedback, I'm sorry to hear that you were disappointed with the inability to add countries to your policy. We are... read more »

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Questions & Answers

I'm travelling through Queensland next month and have need to hire a number of hire cars during the trip. I'm nervous about not taking the excess reduction with hire company. Are you sure I'm truly covered by the hire car excess of the domestic policy?

GregM asked on Jul 04, 2017

Is it possible to add more Countries whilst extending the duration of my policy? My policy already covers 23 European countries (I didn't realise that I could just state 'Europe' when selecting). I wish to add 2 more European countries to the list. I've read a few Q&A's, which state that one is already covered for unplanned trips to European countries not on their policy list if they have bought cover for a European country, as the cost remains the same throughout Europe regardless of which countries are listed. They were posts from several years ago. Does that still apply?

Jack asked on Jun 24, 2017

can I pay on debit card ???

Judes asked on Jun 10, 2017

See all 213 questions about TID Travel Insurance Direct