Brisbane, QLD.

  • 2 reviews
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Best Supermarket Package Deal!

4 out of 5, reviewed on Feb 01, 2018

If you can pick up the Nokia 3, locked into Vodafone as I did for just over $100, on a weekly special at a S/mkt (3 weeks prior to Xmas 2017), or even an extra $50 at the opposition 3 wks later - you'll be doing very well on not just price, but also for the following reasons. First and foremost, unlike other Telcos, Vodafone provide you with 9GB of Data, plus just by Sms-ing them, a further 3.5 GB. Xmas saw a further 3 GB similarly given away, & W/E GB top-ups of 4GB go for $10. Also, Vodafone's customer service is of a very professional & helpful nature - glad to be back with them (after 5 years). And, their CEO, is a regular guest on the radio station "Talking -Lifestyle"- so you can keep up with all the current promotions they have to offer - and they're very competitive!
The phone itself, (if you hate the idea of paying $1000 or even $500 for Just a phone,- like me[!], and usually don't wish to pay anymore than $50 for a functional phone), is essentially of an Apple or Samsung class, or at least an HTC!!
Two of the most important things when buying a mobile phone, are Battery Power & basic Internal Data Storage. The more of each, the better you can expect your phone to continue working.
This phone, the lowest of the new revamped Nokia range, surpasses my last Huawei Y560 by 600 mAh, and with 16GB internal storage, that's about twice previous Microsoft, old Nokias, & Telstra generic $50 phones, also purchased from S/mkts! (Although, that said, it's still only ½ the basic storage, that comes with an Apple.)
Previous phones mentioned were only 3G speed. This is 4G, and inspite of a better battery compassity, still chews through the power quite fast, due to the faster running speed.
None of the Battery or Data Storage is listed on the box. As are not, my final two favourite features. This phone has an Aluminium Frame. It feels firm, sturdy, and solid, unlike the others mentioned, only made of plastic! Last but not least, is that it comes "Gorilla 3" Corning Glass; super tough! These last two features make you feel like you've bought your mobile from Bunnings, instead of Toys R Us !!
This, alongside the Telco Carrier supporting it, is a 'Class' Phone-package! And for what? 10% of what the big brand names demand for their products! This is on a prepaid, monthly recharge basis, locked into Vodafone.
Sure, if you had another $900 'to burn', you could get an unlocked phone and choose your own Carrier, but to my knowledge, there's only a few others (just one -?) currently offering the same recharge Data amounts for $5 cheaper than the $40 & $50 Vodafone r/c; - whilst not offering a $60 r/c, which Vodafone is currently offering, giving all told, - a whopping 18.5 GB!
So, for a S/mkt-sold, Locked-in Carrier, package deal (and some 25+, $50 mobiles phones later!!),
I feel this most definitely deserves 9/10 .... and a Koala Stamp

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Good coast

  • 2 reviews
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Have been a customer for years

4 out of 5, reviewed on Jan 02, 2018

I've had contracts with Vodafone for over 10 years and I've never had major issues. I've had decent service where I live, the only times I've lost connection is when I've been out in more remote areas (which doesn't bother me as I don't spend much time there). The only time I've had a billing error it was rectified quickly and I'm satisfied with the Customer Service provided when I've needed it.

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  • 8 reviews
  • 3 helpful votes
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Tbh it's aight

4 out of 5, reviewed on Dec 30, 2017

Get 1 of 2 bars usually in my area which I would've thought is bad but is actually aight. 40 bucks a month and I get a good deal

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Beverly hills

  • 5 reviews
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It's okhay for people who just come and travel in australia to use this provider.

4 out of 5, reviewed on Dec 12, 2017

Sometime the network is lost in certain place and on the train. The price is a bit high and need more improvement on network coverage in suburb. Service in the branch also a bit unsatisfactory for me, because the costumer service is not describe their product. So, i have no knowledge for the option which vodavone will offered to their costumer.

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Good quality service

4 out of 5, reviewed on Nov 08, 2017

I’m happy I signed up with Vodafone they give a fair deal with data and mobile plan it’s a great service my phone is good I enjoy using it and it easy to use and has good features I’m very pleased with it, it was worth my money purchasing thins phone

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  • 7 reviews
  • 1 helpful vote
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4 out of 5, reviewed on Oct 27, 2017

I've been a Vodafone customer for a very long time, I've taken advantage of their plans and deals. Most of the time loyal customers are given special deals such as free data, calls, and texts. For the most part I'm extremely satisified with this. But sometimes I have to wait a ridiculously long time for a customer support person to speak to me.

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melbourne, VIC

  • 6 reviews
  • 1 helpful vote
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prepaid vodafone not cheap but its good

4 out of 5, reviewed on Aug 16, 2017

I like this mobile network as my prepaid card because when i run out my data, I still could access their top up website without problem. they also provide vodafone application for us to do recharge or track our used history.
for the price is fair. 1st customer offer 50% off. thats good deal.

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  • 7 reviews
  • 2 helpful votes
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Best data for money, good value, loyal customers get better deals

4 out of 5, reviewed on Aug 15, 2017

Fantastic, answers quick and can usually sort out everything, live chat is simple and it is easy to use online

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Vodafone has been great

4 out of 5, reviewed on Feb 10, 2017

I have been with vodafone all of my mobile life and although had the odd issue and network coverage issue but other than that i have never really had a problem. I am however moving over to Telstra for their apple music deal but would happily go back to Vodafone in a heartbeat.

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Narre Warren North

  • 2 reviews
  • 1 helpful vote
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Great service

4 out of 5, reviewed on Dec 05, 2016

I've been with Vodafone for 2 months and haven't had any problems. They were very helpful from start to finish, helping me chose a package which suited my requirements, transferring my mobile phone number from the previous provider and then taking me through everything to make sure I understood it all. I wasn't rushed, pressured or forced into anything. Thank you Amanda for all your help.

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Good service, long waits on hold

4 out of 5, reviewed on Oct 06, 2016

Overall happy with Vodafone's service and coverage, but I always have to wait on hold when I call CS. Customer Service is always helpful though when I do get through

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  • 4 reviews
  • 1 helpful vote
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Good pay as you go package for an overseas visitor

4 out of 5, reviewed on Sep 23, 2016

Great value for 30 dollars a month, free Australia calls and texts, plus 2gb download. Much better than we can get with Vodafone uk! Extremely helpful staff in the local Vodafone shop, swapped the sim for us, set up the iPhone and checked the international call charges for us. Top up is easy, would like this in the UK....

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Much better customer service and price than Telstra

4 out of 5, reviewed on Sep 20, 2016

I signed up with Vodafone about 2 1/2 years ago. Was on $130/month plan with Telstra and had trouble dealing with customer service so thought i would change. Have found the customer service with Vodafone miles better. Easier to get through, they call you back and they sort things out. Same unlimited plan with phone costs $70/month. Am very happy i switched.

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Melbourne, VIC

  • 15 reviews
  • 1 answer
  • 7 helpful votes
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Works where I live

4 out of 5, reviewed on Jul 12, 2016

Network is quite reliable in the inner suburbs and I am forced to use Telstra when I am travelling as no one can match their coverage.
But Vodafone is excellent value for money. Got my sim only plan when there was a promotion. $50 for unlimited calls in Australia and overseas and 11GB of 4G data.
Customer service over the phone and in store sucks but the live chat is a good option. Looks the like the live chat team comprises of experienced staff

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The customer carer by name Sumeet is strongly helpful

4 out of 5, reviewed on Apr 13, 2016

Hi vodafone team, I used with vodaphone last 4 years and it was great experience amaging network but when I joined shared plan they said it's prepaid and after 4 years I found some other providers are reasonable then vodafone so I tried changed provider and when I called to stop my plan they said now this is postpaid not prepaid. What a disgust, they recommended me when I joined they said shared plan are prepaid but infact it was postpaid and long story to stop with vodafone but ultimately I have finished vodafone and paid them every single cent and started some else. After 5 days they sent me bill what a crap who sent me shamless bill for nothing. I was shocked and need to contact again but thankfully I have talked to right person Mr. Sumeet who helped to me got rid of that bill and guided properly and made my day as I was so upset since I got bill for nothing. Thank you thank you so much Sumeet you deserve to be there where you work. I reccomend people when you want solution for vodafone just talk to Sumeet you will get what really need from vodafone. Thanks Sumeet once again. Very happy!

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  • 9 reviews
  • 3 answers
  • 6 helpful votes
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Excellent fast service with "ok" support!

4 out of 5, reviewed on Mar 19, 2016

Vodafone is a great provider, very high availability, support is "ok" though it could use a lot of improving.

Have been with Vodafone for 2 years now and I can say with certainty that I'll be staying with them for a very long time.

Signal is great (3G everywhere, 4G in 80% of places) speed is very good even at peak times and never drops outs, phone always working.

Thank you Vodafone!

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  • 2 reviews
  • 1 helpful vote
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Switched from Telstra

4 out of 5, reviewed on Mar 05, 2016

Switched from Telstra – cheaper plan for more mobile data (though it was a special offer), and same on SMS and calls. No noticeable differences in reception, and the Vodafone app is much better than Telstra's. Did have a slight issue with customer service however. I switched to a sim-only contract, which I bought online. I wanted to retain the same number (what they call "porting" the number across), but there was a slight hiccup, as the Telstra contract was in another person's name. Vodafone's website informed me that the port would be simple, and all I needed was the other person's permission for it to occur. However, when I actually called Vodafone to do this, I was informed that I needed to transfer the Telstra contract into my own name, which required oodles of paperwork and a credit check. (The Vodafone rep I spoke to on the phone wasn't very helpful and difficult to understand, though I was able to get through very quickly). So I gave up and just went with the new number. Vodafone need to update or clarify their website on this issue.

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  • 2 reviews
  • 2 helpful votes
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4 out of 5, reviewed on Mar 04, 2016

Been with them for years (before i was with "Three"). no problems best company by far with the best plans and best 4g as long as you don't go beyond the limit.

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Excellent Service

4 out of 5, reviewed on Feb 19, 2016

I ported over my prepaid number from Telstra on seeing a good offer and I must say that I was surprised by the excellent quality of Service from Vodafone.

The order online was quite easy; verification requirement me emailing a few docs and I received the new device in a few days. Porting the number was quite easy (and when the phone disconnected the agent called me back immediately). While the customer service seems to be Indian they are quite knowledgeable and easy to understand. Only negative I can think of is automated emails from their support asking me to send some docs even though the new service is now active (the customer care team have now asked me to just ignore these emails). If this didn't occur I would have given 5 stars.

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Questions & Answers

How is Vodafone for reception?

Trilly H asked on Sep 10, 2017

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My Vodafone reception is terrible cannot get a signal in the house have to make any calls from the front yard. Don't use this provider if you are in the Bli Bli area.

We live in Adelaide by the beach and look st the cell tower.
Have to go outside to stop drop outs.
Had a rate change early feb 2018.
Did not go well.
Got ripped off.
40.00 for 30GB.
Cannot drop vodafone.
All talk and LIP service.

I have a plan that gives me $7 discount a month which then gives me a monthly bill for $23. This plan was suitable for me. It is a sim only plan and you have to lock in for 24 months. Now after 16 months Voda fone has changed their conditions saying that I changed my plan and therefore loose credit of $5 month which means I am now paying $28 a month. Rang vodafone only to be told that I changed plans so no longer get the full discount of $7. After much bantering back and forth, I tried to explain that it was impossible to change my plan cos it was locked in for 24 months but it was totally hopeless trying to speak with their customer service as they don't speak clear English. My question is this. Has anybody else been caught out short by vodfone renegging on their deals?????????????

Sharon Mundie asked on Nov 16, 2016

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yep they did this to me when i had to change my contract from 3 to vodafone when they fully took over the service. I wanted (being a long term customer) a similar deal i had or at least some discounts or i would take my business elsewhere. They offered me a $35 contract which had a few discounts that took it down to $18 i think. One of the discounts was temporary, the other was supposed to be permanent. A year later i suddenly noticed i was being charged $35. after calling they denied i had any such discount, and since i couldn't find the paperwork my arguements had no evidence and so i had to suck it up. I later cancelled my contract when i realised how bad my deal was (along with the poor coverage).

Yup. We had this as well. A discount was offered but not applied and then was finally applied after TIO involvement to only be removed again after they had to change the plan again to move it to what it was meant to be (a shared one instead of not shared) meaning it took it going to the TIO again and after still having issues with coverage (in the middle of Adelaide) we finally gave up and told the TIO agent that we were done.

Back again with new issue. I am not going to be held hostage to Vodafone so I have taken an early termination with 5 months to go. It is a loss to me financially however I intend to make Vodafone beg for their payments and see how they feel being treated with contempt

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Why is there no comunication within Vodafone, service and accounts?

albert asked on Aug 04, 2016

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Because they are trying to cut costs to save money and until more people like me and you complain about our issues that will get away with it. Vodafone is the worst. Big regret.

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