• 1 review
  • 4 helpful votes
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Model: WVE916SB Date Purchased: Feb 2017

Glass door explodeing glass everywhere

1 out of 5, reviewed on Apr 03, 2018

This oven should be recalled a very lot of Westinghouse oven glass doors explodeing we had kids and parents very close to the oven when it's glass door scattered everywhere this is a major problem as someone will be very badly hurt very soon why isn't this a product recall

4 people found this helpful, do you? Yes

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Westinghouse Official

Hi Mel, Leslie from Electrolux here. We are sorry to hear you have experienced a problem with your Westinghouse WVE916SB. Can you please email me your contact details at customercare@electrolux.com... read more »

Rockingham

  • 2 reviews
  • 1 question
  • 2 answers
  • 4 helpful votes
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Hardly used broke in less than 2 years

1 out of 5, reviewed on Apr 10, 2015

Would not recommend this oven, Just stopped working. Customer service ignored my email on their site and had to end up contacting them again. not even used 25 times I would say.
One day the word safe popped up in the display. I followed instructions from the manual re troubleshooting and pressing function button etc. Still wouldn't work.

4 people found this helpful, do you? Yes

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Westinghouse Official

Hi Christine V, Rumana from Electrolux here. If the issue you have raised is still not resolved at this time, can you please email me your contact details at customercare@electrolux.com.au attentio... read more »

  • 1 review
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  • 3 answers
  • 4 helpful votes
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Exploding Glass

4 out of 5, reviewed on Jan 27, 2014

We got this about 6 months ago as part of our new house and like others say it has been a joy to use. However today the inner glass just exploded when we were doing normal cooking with it. We suddenly are doubtful if this was a good choice to make. Especially if the glass would explored with a sizable bang so early into its life. We have kids around the house and now fear the day when both glasses will explored with the attendant danger of causing serious injury. We will test the service quality of westinghouse and see how they handle our case.

+ Big, attractive, stylish and a good performer so far.

- The inner glass just explored when we were doing normal cooking.

4 people found this helpful, do you? Yes

Comments
Westinghouse Official

Hi Mkhethwa2 Sylvia from Electrolux here. Electrolux will be able to assist you with this query. Can you please email me your contact details at customercare@electrolux.com.au attention Sylvia... read more »

I have Westinghouse bild in but im not sure if the light is ment to be always on when cooking

Westinghouse Official

Hi Jenny Jovan Marina from Electrolux here. Electrolux will be able to assist you with this query. Can you please email me your contact details at customercare@electrolux.com.au attention Marina... read more »

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  • 4 helpful votes
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No heat

1 out of 5, reviewed on Feb 07, 2013

Can't get any heat. Had nothing but problems since I got it home. Bad service. Trying to get it fixed after only having it 2 days, not happy. Would not buy another brand like this again, not like you get a great range of bigger ovens anyway and has cost me so much money remodelling my kitchen to fit an appliance that don't work.

+ Was bigger

- Don't work

Purchased at: Harvey Norman

4 people found this helpful, do you? Yes

Comments
Westinghouse Official

We would like the opportunity to look into the concerns you have raised. Can you please email me your contact details at customercare@electrolux.com.au? We look forward to hearing from you soon. ... read more »

Good luck with Electrolux customer care they see faults on their appliances as a way to make more money out of you, call out fee, parts and labour.

I agree I had issues with a vaccume cleaner I bought their customer service
Is a disgrace !

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Sydney

  • 2 reviews
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  • 3 helpful votes
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Terrible oven faults faults faults

1 out of 5, reviewed on Oct 03, 2014

Bought the oven for my new house and i love to cook. Have had nothing but problems:

1. Cooks unevenly alot; was told by servicemen i don't know how to cook and cakes need to be cooked at 180 not 200
2. Faulty fan replaced
3. Sensor is faulty. Still cooks unevenly fan still faulty; servicemen said its your fault you are not cooking right
4. Water leaks from the oven as the fan extracting doesnt work properly; was told by servicmen its my cooking and not the oven and that i shouldnt cook vegetables in the oven. Was told to stop slow roasting my meat with a lid and cook it faster at higher temperature with no water for less time
5. Fire alarm goes off when i open oven door because of the amount of steam in the oven; was told by servicemen stop putting water in your food and it is normal all ovens do that
6. Burn/scortch marks on my kitchen from the heating elements; i was told by service men it is normal and all ovens do that people dont normally notice im being picky.
7. Fan extractor is noisy and rattles; was told by servicemen there is nothing wrong all fans make noise and you get what you pay for if you want better spend ten thousand dollars
8. Shelves were not welded together at edges the metal rows were hanging off frame
9. Shelves did not fit into oven at all
10. New shelves did not slide in or out smoothly had to be rammed in which makes cooking unsafe and frustrating
11. Oven replaced with new oven this oven which is faulty; after alot of problems and numerous complaints to service
12. One fan does not work it is faulty
13. Side plate that holds the shelves is chipped and protective paint is gone exposing bare metal which will rust
14. Extractor fan rattles extremely loud
15. Stainless steel door is bent and damaged
16. Had a serviceman walkout because i was being unreasonable and i didnt understand after i waited 1 week and all day literaaly for him to show up.
17. Still waiting for another replacement going into 3rd week.
Shocking iven shocking
18. Was told numerous times i cant get a replacement and cant get my money back.
19. Advised delivery centres of days im available and they attempt delivery on days im at work
20. Advised again availabilty and they again try to deliver on days im working. This has happened 5 times now.

Very frustrating and very disappointed and extremely annoyed.
At least [names removed] from the call centre are trying to be helpful. nothing i can say for all the others except terrible.
Wish i can get my money back!
Dont buy it.

2 people found this helpful, do you? Yes

Comments
Westinghouse Official

Hi Jetski, Maria M from Electrolux here. We would like the opportunity to look into the concerns you have raised regarding your Westinghouse WVE916sa oven and the delivery of the replacement. Can ... read more »

MariaM ive contacted your service centre today after no one bothered to call me back last friday about the delivery and again you are not able to deliver with stupid excuses. Im sick and tired of t... read more »

Kotara

  • 2 reviews
  • 2 comments
  • 1 helpful vote
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Model: WVE916SA Date Purchased: Oct 2014

Door broke and fell off

1 out of 5, reviewed on Aug 28, 2018

We purchased this oven for $2,199 via Kitchen Connection who installed our Kitchen in October 2014, so the oven is currently only 47 months old but of course out of warranty. We take good care of the oven and it’s performed ok, it’s in very good condition, it’s cleaned regularly and still looks brand new. I would have probably given the oven 3 stars, however…

Last night, when putting in dinner, the oven door fell off. The hinge appears to have failed and is now bent and will not close. The plastic between the glass panels in the door has also broken where the faulty hinge fits and so our oven currently has no door.

I called Electrolux as requested by Kitchen Connection and after 30 minutes on hold someone finally answered my call. I was told the oven is out of warranty and that a technician call out was going to cost me $140 plus parts. I was then transferred to the local service agent who said the call out will actually cost me $160 plus parts. I get that the warranty period is only for 24 months but who would expect the door to fall off after only a further 23 months. It seems I’m now up for several hundreds of dollars in repair bills along with the inconvenience of not having and oven and to me that doesn’t feel good enough. The technician is due out sometime on Wednesday, I will update this review if anything else relevant happens….

1 person found this helpful, do you? Yes

Comments

…so the Newcastle Wholesale Appliances technician called out on Wednesday and priced the replacement parts, along with telling me the callout fee is $165.00. Front glass and plastic frame $170.00, ... read more »

  • 1 review
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Model: WVE916SA Date Purchased: Jan 2014

Exploding glass

1 out of 5, reviewed on Jul 18, 2018

3 year old oven and the inner glass door exploded with my 11 month old daughter nearby!!!

Have been on hold for 30mins with the customer service line. Is anyone going to answer ever?!?!?

Can I even use my oven? Is it safe? Perhaps I’ll get answers when someone answers the phone

1 person found this helpful, do you? Yes

Comments
Westinghouse Official

Hi Kate, Rumana from Electrolux here. If the issue you have raised is still not resolved at this time, can you please email me your contact details at customercare@electrolux.com.au attention Ruman... read more »

Adelaide, SA

  • 123 reviews
  • 77 helpful votes
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Model: WVE916SB Date Purchased: Jun 2017

Door cracking and does not cook well, faulty clock

1 out of 5, reviewed on Feb 15, 2018

I have had so many issues with this oven, it's built poorly, the door hinge has stretched and won't close correctly, had it repaired already twice. The door frame has cracked on use and the glass looks like it will fall through any minute. Clock timer has had problems with the touch control and does not work half the time. I have had 3 repairs and it can't get sorted out. I'm going to replace this asap because half the time I can't even get it to work.

1 person found this helpful, do you? Yes

Comments
Westinghouse Official

Hi Antoco, Zaida from Electrolux here. Sorry to hear of the issues re your WVE916SB oven. Would love the opportunity to discuss this further with you. Could you please email us at customercare@elec... read more »

  • 1 review
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  • 1 helpful vote
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Model: WVE916SA Date Purchased: Oct 2013

Exploding glass on Westinghouse oven!

1 out of 5, reviewed on Oct 30, 2017

The glass on our oven has just spontaneously exploded - it's a mere 4 years old but of course out of warranty. This is not good enough. It seems to be a very common problem and I'm very unhappy. We've recently undertaken other extremely costly repairs, after it kept cutting out while cooking. Very unhappy!

1 person found this helpful, do you? Yes

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Westinghouse Official

Hi Carolyn Linda from Electrolux here. We would appreciate the opportunity to discuss the concerns you have raised about the oven door. If you wish to discuss this further please feel free to cont... read more »

While Westinghouse was brilliant initially, sending someone out the next working day, the oven is still not fixed, with the glass on back order! We have not had a working oven now for 8 days and st... read more »

Wollongong/Perth

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Model: WVE916SA Date Purchased: Nov 2015

Another case of Exploding glass! (WVE916SA)

1 out of 5, reviewed on Oct 06, 2017

Like some other comments this oven was installed in a newly built house as part of the build contract by Redink homes and the Tenant moved in Dec 2014. A few days ago the glass exploded and now Westinghouse have said that they will not fix it as its out of warranty. Clearly looking at these comments there is an issue with this model and the glass.

Under the Australian Consumer Law (ACL), automatic consumer guarantees apply and the ACCC website states that these consumer guarantees apply regardless of any warranties and apply for a reasonable time depending on the nature of the goods or services. Essentially this means that the consumer guarantees may continue to apply after the time period for the warranty has expired.

Surely an oven is expected to last longer than 2 years and surely its expected to be of high enough quality such that it doesn't have safety issues like exploding glass?

Hopefully someone can assist in resolving this issue.

1 person found this helpful, do you? Yes

Comments
Westinghouse Official

Hi Bruno, Leslie from Electrolux here. We would appreciate the opportunity to discuss the concerns you have raised about the Westinghouse WVE916SA. If you wish to discuss this further please feel f... read more »

Hi Leslie, Thank you for your comment. I have sent an email but are yet to receive a reply. Could you please follow this up.
Thanks

Yanchep

  • 1 review
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  • 1 helpful vote
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Model: WVE916SA Date Purchased: Nov 2015

WESTINGHOUSE WVE916SA - Exploding glass

1 out of 5, reviewed on Jul 03, 2017

This oven was installed in a newly built house as part of the build contract - moved in Dec 2015. Before tonight I would have given it a 4 - 5 star as I loved my oven, and it still looked like new. But the glass all of a sudden exploded while there was a joint roasting in the oven at 180C. It was such a shock, but I'm just thankful that no-one was hurt. Not really sure where to go from here to be honest - I will have to get in touch with Westinghouse and will be sure to report back.

1 person found this helpful, do you? Yes

Comments
Westinghouse Official

Hi MalSannie, Leslie from Electrolux here. If the issue you have raised is still not resolved at this time, can you please email me your contact details at customercare@electrolux.com.au attention ... read more »

Thanks..... our builder RedInk was on it straight away and got a response before I did from Westinghouse who fixed it for free about 2 weeks later.

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EXPLODING GLASS

2 out of 5, reviewed on Apr 10, 2016

I bought this product Nov 2013 and have been cooking in it successfully until now. Just this morning when baking a loaf of bread at 200 deg, within 10mins of putting the tin in the oven, I heard an almighty explosion coming from my oven. I was standing in front of the door only a few seconds before. The inner glass door shattered completely into pieces and it also scattered glass onto the floor in front of the oven. Very dangerous to say the least. From reading other reviews it's obvious this has happened to other owners of this product. I do ask the question, does this fault have the potential to cause serious injury or fatality to a person? If I had a small child in the facinity of the oven when it exploded they could have quite easily been showered with glass. I had no choice but to shut the power off at the main power board in frear that the other door may explode too and have the potential to cause a fire or damage to other property. Has anyone experienced this issue and what was the outcome when you came to make a claim?

1 person found this helpful, do you? Yes

Comments
Westinghouse Official

Hi Cook, Leslie from Electrolux here. We would appreciate the opportunity to discuss the concerns you have raised about the Westinghouse WVE916SA. If you wish to discuss this further please feel f... read more »

  • 1 review
  • 1 helpful vote
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Will never buy a Westinghouse 900 oven again Rubish

1 out of 5, reviewed on Dec 30, 2014

Well where do i start, i bought the westinghouse 90cm oven and it was not cooking evenly and making loud noises. Got it replaced and again the second one had the same problem. Had 2 serviceman come out at seperate times telling us there is nothing wrong with it and preety much telling my wife she is making it all up. Only half of everything we were baking would be cooked, the other half still raw. We found that the service department was not at all helpful and at one time made my wife cry with them being so rude. Please do not buy this oven as we do not want anyone else going through the pain we are going through. Clearly there is a fault with these ovens which the company is denying.

1 person found this helpful, do you? Yes

Comments
Westinghouse Official

Hi Sam, Leeanne from Electrolux here. We are sorry to hear you are experiencing problems with your Electrolux appliance oven model WVE916SA. If you wish to discuss this further please feel free to... read more »

Perth

  • 8 reviews
  • 4 comments
  • 17 helpful votes
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Sturdy, big and does what it's supposed to do

5 out of 5, reviewed on Dec 07, 2013

As my title says! Very happy with this Westinghouse. Was initially worried about it as it wouldn't be my preferred brand of oven but we didn't want to upgrade on the builders choices. And so glad we didn't!! I am much happier with this one then my previous large - fancier brand oven.
Just one of the great points is the 'fast heat up' function. It really is fast :)
No hesitation in recommending this one at all.

- Nothing (although I wish a little genie would come after every use and wipe it clean for me)

1 person found this helpful, do you? Yes

sydney

  • 4 reviews
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  • 2 answers
  • 3 helpful votes
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HUGE oven with GREAT features - we LOVE IT!

5 out of 5, reviewed on Aug 08, 2013

We bought this (very) large oven as part of a kitchen update (not a reno - new cooktop, oven and rangehood)... it is HUGE! Our family does a lot of cooking and this oven is amazing. It has great programs - we made home-made pizzas that cooked the tops and crisped the bases - pefect! Slow cooking is also easy - it has a stack of ready-to-use programs with different temps/heat sources for different cooking techniques - but these are all adustable and customisable as well - just tweak the temp or the time. Install is really only a bit fiddly - it is an extra half-cupboard wide. I did the cabinetry after the electrican installed it, and I'm no real DIY man! Has a lot of "gee that's a great idea" features... light on when cooking (don't open door), can remove door glass to clean, fits 2 grill trays (cook meat and fish seperate), very few controls but would be almost impossible for kids to put on (needs certain button presses), has fast heat-up option, catalytic cleaning and more... we are VERY HAPPY with this oven!

+ huge capacity, great and simple operation, stacks of other features

- nothing

Purchased at: Home Clearance

1 person found this helpful, do you? Yes

  • 5 reviews
  • 1 helpful vote
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Model: WVE916SB Date Purchased: Sep 2018

best oven ever

5 out of 5, reviewed on Oct 10, 2018

just purchased an an wall oven love it cooks amazing - love the timer - also love the look over the oven super modern - the oven is very easy to clean one wipe and the whole oven is soo clean the outside a bit of morning fresh well done

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Baldivis

  • 3 reviews
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  • 1 answer
  • 4 helpful votes
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Model: WVE916SA Date Purchased: Jul 2015

Really Disappointed. Do not buy

1 out of 5, reviewed on Oct 09, 2018

Just over 3 years old and my 900mm oven will not reach temperature, so pretty useless. Contacted customer services and point blank told they would not help as the Warranty expired at 2 years!.. Next comments were 'You will be charged for call out fees, labour and parts'.. Looks like I need a new oven.. Guess what product I will NOT be buying.. Stay away from WESTINGHOUSE and ELECTROLUX most definitely not very flexible.. Amazing how in my retail business we have to be flexible to 5 years due to the current ACL laws.. Anyway, not impressed. Imagine having to replace your oven every 3 years! How expensive would that become.

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Update: Received an email asking me to contact Shannan @ Electrolux customer care, did that on the 8th Oct 2018, this was prior to the posting of this review. Still no response, why would you ask m... read more »

  • 1 review
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Model: WVE916SA Date Purchased: Mar 2016

Control Panel is not working

3 out of 5, reviewed on Aug 29, 2018

Hi, my oven model is WVE916SA, used less than 10 times for the past 2.5 years. The digital control panel suddenly was not working (no display) since June 2018, and the product warranty just exceeded by 3month. We checked the Main switch and also the power point, both are working fine. The power cable at the rear is showing power on, but there is no display on the control panel. Your advice is appreciate

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Westinghouse Official

Hi Tanya,
Marina from Electrolux here.
We are sorry to hear you are experiencing problems with your Westinghouse.
If you wish to discuss this further please feel free to contact me at customercare@electrolux.com.au attention Marina.
Thanks,
Marina

Hi Marina
I send you an email but didn’t get any reply

Thank you soo much for your service ..They send technician to my house within a week and solve the problem..Really appreciate that..

Model: WVE916SB Date Purchased: Dec 2017

Fairly happy

4 out of 5, reviewed on Aug 16, 2018

Bought this when we moved into our new home. We cook a lot in oven and has been great. Fan seems quite noisy but other than that we haven’t had any issues.
It’s quite wide which means multiple stuff can be in oven cooking/ baking. Price was very reasonable compared to others. Overall quite satisfied.

Purchased at: Bing Lee

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Perth

  • 5 reviews
  • 1 answer
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Model: WVE916SB Date Purchased: Jul 2016

essential for my daily cooking

5 out of 5, reviewed on Aug 10, 2018

I purchased this oven 2 years ago from Masters when I was renovating my kitchen and since then and it is very important to my daily cooking menu. I enjoyed baking in it, it helps me bake amazing recipes. Absolutely recommend it if you enjoy cooking this oven will make it enjoyable.

Purchased at: Masters Home Improvement

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1 of 2 pages


Questions & Answers

WVE916SA

We have had a new temperature sensor fitted to the oven but the oven still shuts down when set to over 200 degrees Trying it on function 2 at 230 degrees and on FHU, it shuts off until and needs to have the clock reset when it comes back on. Please help?

TeeJay asked on Sep 27, 2018

Answer this

Dear TeeJay, this is Zaida of Electrolux. Sorry to hear your WVE916SA is shutting down at 200 degrees. Would you mind either Private Messaging your number (please do not reply to this post) or emailing us at customercare@electrolux.com.au with Subject Line: "Product Review Assistance Required | WVE916SA Keeps Shutting Down at 200* | Reference: Teejay." Please include your full name and number in email and we will call once email is received to further investigate and assist. Thank you and kind regards, Zaida.

WVE916SB

My oven keeps switching off with error F105 appearing on screen. Technician has been out and told to reset fuse at power board but this is not working as oven keeps switching off. Anyone else?

Kristi T asked on Aug 19, 2018

WVE916SA

Hi I want to know is there a kid lock function wve916sa can I get a user manual?

Troy D asked on Aug 06, 2018

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Product Details

WVE916SB WVE916SA *
Price (RRP) $2799
Width 895mm 895mm
Depth 572mm 572mm
Height 596mm 596mm
Capacity 125L 125L
Type Compact Compact
Oven Fuel Electric Electric
Pyrolytic No No

* Discontinued

The main difference between these models is generation