WVE 615S Extremely poor product. Non existent customer service

1 out of 5, reviewed on May 26, 2015

Can't agree more with all you have to say on this. I have had nothing but NON SERVICE from Electrolux. Oven replaced, but 2nd oven has same problem. Shelves sit scew in oven. Oven rails not level. Service man came twice and was extremely rude telling me he would contact the office about contining problem " at my own leisure"! I cantacted them again and client services supervisor booked a service call by " technical supervisor " . Serviceman didn't turn up! Complained again, but I'm still waiting from promised call back. Don't have anything to do with this company.

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Westinghouse Official

Hi Esther,

Leeanne from Electrolux here.
We are sorry to hear you are experiencing problems with your Electrolux oven. If you wish to discuss this further please feel free to contact Leeanne at customercare@electrolux.com.au

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Love the oven AND the service!

5 out of 5, reviewed on May 15, 2015

Love my oven!
Had an issue with 'safe' mode called Customer Service and they were more than happy to help.
When they couldn't help me over the phone they organised to send a technician out.
Prior to their call out I had to change my day and time and once again Customer Service were more than happy to help.
This morning a technician name Chris arrived.
He was extremely helpful well mannered and dressed.
He fixed the issue then asked if I needed to know anything else is regards to the use or cleaning of the oven then proceeded to show me how to clean and look after my oven. Customer Service told me that the technician would call before he arrived and I he did.
I received a phone call 20 minutes before he arrived.
All in all the service from Eltrolux from Customer Service to Chris the technician and the over itself has been fantastic!
A very happy customer here!

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Hardly used broke in less than 2 years

1 out of 5, reviewed on Apr 10, 2015

Would not recommend this oven, Just stopped working. Customer service ignored my email on their site and had to end up contacting them again. not even used 25 times I would say.
One day the word safe popped up in the display. I followed instructions from the manual re troubleshooting and pressing function button etc. Still wouldn't work.

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Westinghouse Official

Hi Christine V, Rumana from Electrolux here. If the issue you have raised is still not resolved at this time, can you please email me your contact details at customercare@electrolux.com.au attentio... read more »

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Will never buy a Westinghouse 900 oven again Rubish

1 out of 5, reviewed on Dec 30, 2014

Well where do i start, i bought the westinghouse 90cm oven and it was not cooking evenly and making loud noises. Got it replaced and again the second one had the same problem. Had 2 serviceman come out at seperate times telling us there is nothing wrong with it and preety much telling my wife she is making it all up. Only half of everything we were baking would be cooked, the other half still raw. We found that the service department was not at all helpful and at one time made my wife cry with them being so rude. Please do not buy this oven as we do not want anyone else going through the pain we are going through. Clearly there is a fault with these ovens which the company is denying.

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Westinghouse Official

Hi Sam, Leeanne from Electrolux here. We are sorry to hear you are experiencing problems with your Electrolux appliance oven model WVE916SA. If you wish to discuss this further please feel free to... read more »


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Terrible oven faults faults faults

1 out of 5, reviewed on Oct 03, 2014

Bought the oven for my new house and i love to cook. Have had nothing but problems:

1. Cooks unevenly alot; was told by servicemen i don't know how to cook and cakes need to be cooked at 180 not 200
2. Faulty fan replaced
3. Sensor is faulty. Still cooks unevenly fan still faulty; servicemen said its your fault you are not cooking right
4. Water leaks from the oven as the fan extracting doesnt work properly; was told by servicmen its my cooking and not the oven and that i shouldnt cook vegetables in the oven. Was told to stop slow roasting my meat with a lid and cook it faster at higher temperature with no water for less time
5. Fire alarm goes off when i open oven door because of the amount of steam in the oven; was told by servicemen stop putting water in your food and it is normal all ovens do that
6. Burn/scortch marks on my kitchen from the heating elements; i was told by service men it is normal and all ovens do that people dont normally notice im being picky.
7. Fan extractor is noisy and rattles; was told by servicemen there is nothing wrong all fans make noise and you get what you pay for if you want better spend ten thousand dollars
8. Shelves were not welded together at edges the metal rows were hanging off frame
9. Shelves did not fit into oven at all
10. New shelves did not slide in or out smoothly had to be rammed in which makes cooking unsafe and frustrating
11. Oven replaced with new oven this oven which is faulty; after alot of problems and numerous complaints to service
12. One fan does not work it is faulty
13. Side plate that holds the shelves is chipped and protective paint is gone exposing bare metal which will rust
14. Extractor fan rattles extremely loud
15. Stainless steel door is bent and damaged
16. Had a serviceman walkout because i was being unreasonable and i didnt understand after i waited 1 week and all day literaaly for him to show up.
17. Still waiting for another replacement going into 3rd week.
Shocking iven shocking
18. Was told numerous times i cant get a replacement and cant get my money back.
19. Advised delivery centres of days im available and they attempt delivery on days im at work
20. Advised again availabilty and they again try to deliver on days im working. This has happened 5 times now.

Very frustrating and very disappointed and extremely annoyed.
At least [names removed] from the call centre are trying to be helpful. nothing i can say for all the others except terrible.
Wish i can get my money back!
Dont buy it.

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Westinghouse Official

Hi Jetski, Maria M from Electrolux here. We would like the opportunity to look into the concerns you have raised regarding your Westinghouse WVE916sa oven and the delivery of the replacement. Can ... read more »

MariaM ive contacted your service centre today after no one bothered to call me back last friday about the delivery and again you are not able to deliver with stupid excuses. Im sick and tired of t... read more »


  • 7 reviews
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do yourself a favour buy this oven

5 out of 5, reviewed on Aug 13, 2014

firstly I would like to say buy this oven
I renovate for a living I have seen plenty of different ovens installed
European brands etc
but also seen plenty of people unhappy with these for being so hard to use
that is why they mostly offer a course on how to use them
and if something goes wrong good luck
this is the largest internal capacity 900cm oven on the market it is huge
triple glazed glass and heats magnificently I am the cook in the family and am male as well
I love pizzas and I have never experienced such a great finished product when I have made my own pizzas and I don't make traditional I stack mine high they are with the lot and are with the lot
the programs are simple to use and easy to decipher
we also have a 60 cm Westinghouse in the butlers pantry and that is great too for small cooking
as I said do yourself a favour forget brand snobbery and buy the final Australian made oven

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Exploding Glass

4 out of 5, reviewed on Jan 27, 2014

We got this about 6 months ago as part of our new house and like others say it has been a joy to use. However today the inner glass just exploded when we were doing normal cooking with it. We suddenly are doubtful if this was a good choice to make. Especially if the glass would explored with a sizable bang so early into its life. We have kids around the house and now fear the day when both glasses will explored with the attendant danger of causing serious injury. We will test the service quality of westinghouse and see how they handle our case.

+ Big, attractive, stylish and a good performer so far.

- The inner glass just explored when we were doing normal cooking.

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Westinghouse Official

Hi Mkhethwa2 Sylvia from Electrolux here. Electrolux will be able to assist you with this query. Can you please email me your contact details at customercare@electrolux.com.au attention Sylvia... read more »

I have Westinghouse bild in but im not sure if the light is ment to be always on when cooking

Westinghouse Official

Hi Jenny Jovan Marina from Electrolux here. Electrolux will be able to assist you with this query. Can you please email me your contact details at customercare@electrolux.com.au attention Marina... read more »

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  • 8 reviews
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Sturdy, big and does what it's supposed to do

5 out of 5, reviewed on Dec 07, 2013

As my title says! Very happy with this Westinghouse. Was initially worried about it as it wouldn't be my preferred brand of oven but we didn't want to upgrade on the builders choices. And so glad we didn't!! I am much happier with this one then my previous large - fancier brand oven.
Just one of the great points is the 'fast heat up' function. It really is fast :)
No hesitation in recommending this one at all.

- Nothing (although I wish a little genie would come after every use and wipe it clean for me)

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HUGE oven with GREAT features - we LOVE IT!

5 out of 5, reviewed on Aug 08, 2013

We bought this (very) large oven as part of a kitchen update (not a reno - new cooktop, oven and rangehood)... it is HUGE! Our family does a lot of cooking and this oven is amazing. It has great programs - we made home-made pizzas that cooked the tops and crisped the bases - pefect! Slow cooking is also easy - it has a stack of ready-to-use programs with different temps/heat sources for different cooking techniques - but these are all adustable and customisable as well - just tweak the temp or the time. Install is really only a bit fiddly - it is an extra half-cupboard wide. I did the cabinetry after the electrican installed it, and I'm no real DIY man! Has a lot of "gee that's a great idea" features... light on when cooking (don't open door), can remove door glass to clean, fits 2 grill trays (cook meat and fish seperate), very few controls but would be almost impossible for kids to put on (needs certain button presses), has fast heat-up option, catalytic cleaning and more... we are VERY HAPPY with this oven!

+ huge capacity, great and simple operation, stacks of other features

- nothing

Purchased at: Home Clearance

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very happy

5 out of 5, reviewed on Feb 07, 2013

I'm very happy after a few hick up's along the way finally got her working and love it had great staff help with our problems fast response to getting someone out and can't complain at all I now am able to cook for more people at once without food going cold

+ much bigger

Purchased at: Harvey Norman

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No heat

1 out of 5, reviewed on Feb 07, 2013

Can't get any heat. Had nothing but problems since I got it home. Bad service. Trying to get it fixed after only having it 2 days, not happy. Would not buy another brand like this again, not like you get a great range of bigger ovens anyway and has cost me so much money remodelling my kitchen to fit an appliance that don't work.

+ Was bigger

- Don't work

Purchased at: Harvey Norman

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Westinghouse Official

We would like the opportunity to look into the concerns you have raised. Can you please email me your contact details at customercare@electrolux.com.au? We look forward to hearing from you soon. ... read more »

Good luck with Electrolux customer care they see faults on their appliances as a way to make more money out of you, call out fee, parts and labour.

I agree I had issues with a vaccume cleaner I bought their customer service
Is a disgrace !

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Questions & Answers


My oven is on safe mode but it is not turn on or off. Any ideas?

Deng asked on Mar 27, 2018


Could I please have a manual for my oven? The model is WVE916SA. It is the the house we bought and there is no manual for it. I would like to set the clock for one thing Thank you

Jen asked on Feb 15, 2018


Hi I have tried cleaning my oven with heating it to 250c in the manual it says to put it to 260 but I can't get it that high. I heated it for over an hour and I can't budge the grime on the bottom of oven. Can you recommend any tips or products I can use to clean it.? It is a WVE916SA. Regards Cheryl

Cheryl asked on Sep 16, 2017

Answer this

Is your oven pyrolytic??? as it will have two cleaning modes to choose from. You may have a different model to me. Unfortunately I can't be of any assistance and you may have to contact westing house support. Thanks

I know what you mean regardless of the features of this oven l still go back to basics and clean the way l have always done. I had the same problem so yes nothing worked so l just threw a heap of bicarb soda on bottom trays added some dishwashing liquid and covered with boiling hot water and let sit for 30-60 minutes. After used a soft scourer and good old elbow action to release as much as l could and with good results. Once dry, rubbing your hand over may still feel a bit rough but it's the surface lining that has come away which happened from the start for me so once cleaned if you get some scatchy bits just get a razor blade and slightly scrape for a smooth surface.Then line your bottom trays with foil and change when needed.
Yep l could say that was the hardest for me as well so good luck Cheryl hope this helps.

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Product Details

Price (RRP) $2799
Width 895mm 895mm
Depth 572mm 572mm
Height 596mm 596mm
Capacity 125L 125L
Type Compact Compact
Oven Fuel Electric Electric
Pyrolytic No No

* Discontinued

The main difference between these models is generation