4Legs Natural Dog Food Questions

34 questions from our users
Product flavours:
I have never used or sen for sale this product. No real idea exactly what it is, I guess it's a dog roll? But what is the composition, how is it stored & how long will it remain fresh once opened? Please reply also to" [email protected]" Thanks

peterlonz asked on Jul 26, 2017

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Hi Peter,

Thanks for getting in contact.

4Legs an Australian family owned and made, all natural, preservative free fresh pet food. Our range includes meat balls and rolls and can be purchased at Coles, Woolworths and independent supermarkets across Australia.

You can find out everything you need to know about our products (ingredients, nutrition, storage) on our website at 4legs.com.au We've also sent you an email with this info.

Cheers,
Melissa and the 4Legs Team

Hi firstly I want to say my dog loves her food now, thanks to you guys. She did seem a little bit hungrier after being fed than normal. As a result I started to weigh her food out and found instead of there being 900grms as the pet says, it's only on average 780g please can you explain. I weighed the last three pkts. So I had been under feeding her. I divided it by 4 to begin with which should have been 225g but it was more like 190g Just wondering if you have an explanation? Thank you

Colabear asked on Jul 25, 2017

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Hi Colabear,

Thank you for getting in touch. We are very pleased to hear that your dog loves her food! We are, of course, concerned to hear that you have found our products to be underweight and would like to find out more so as to get this issue resolved. Next time you are weighing out your portions, would you mind weighing the entire packet first? We had a similar enquiry some years ago where the kitchen scales were not measuring smaller portions accurately, but when the whole content of our 900g packet was weighed out, there was a minimum of 900g of food. If we are indeed supplying you with underweight product, we definitely want to get you are refund. Please get in contact via [email protected] so that we can organise this for you.

Best regards, The 4Legs Team.

Chicken with Vegies & Rice

Was recommended by breeder to only use grain free products for my 1yr old westie but my beagle has thrived well on 4legs for years so am interested to find out if the wheat bran has ever caused skin rashes as it would be easier to feed both dogs the same food? Thank you in anticipation of your advice. Norma.

Norma asked on Jul 04, 2017

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Hi Norma,
If your dog is allergic to wheat or grains, then our products with wheat bran might well cause a skin rash. We find that most dogs thrive on our products despite the grain content. This is likely due to the fact that most of the product is made up of mostly meat, with a small amount of grain. As it happens, we now have some grain-free varieties. Look out for our Lamb, Coconut & Vegies 900g and Puppy 3 Meats with Sweet Potato 900g varieties in Coles and IGA supermarkets. We will also have grain-free varieties in Woolworths stores from mid September.

Best regards, The 4Legs Team

Puppy Food - 3 Meats with Rice & Parsley

Hi, I have a cavillers King Charles puppy 14 weeks old, he was on a good quality dry food but was not eating it I now have him on 4legs for puppy 80grm 3 x a day, which he loves, this is all he eats, should he be having dry food as Well?.

Monty 17 asked on Jun 23, 2017

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My answer would be a NO!! My Vet asked me if I feed my little old dog dries (meaning dry biscuits) as he had just advised me that my boy was in the early stages of Renal Chronic disease. I have never fed any of my dogs dries I enquired why he asked, and he said that dogs or cats were never meant to eat anything but meat. I knew that dries cause renal problems with cats which can be fatal. I have always cooked meats (I'm a farmer with cattle) with veg, pasta, or rice for all my dogs.... working and domestic without any concerns. My vet also works with Natural meds for animals and has now worked out a diet and natural meds plan which also includes 4Legs foods (which I had introduced to my boy just 6 weeks prior) as a preventative to help keep him from becoming chronic and to keep arthritis from kicking in which is a side effect with renal disease.

Hi Monty,
Thanks for getting in contact - we're glad to hear your puppy is loving his 4Legs!

4Legs is a complete and balanced food, meaning it contains a complete and balanced supply of the proteins, fats, minerals and vitamins your pet needs.

The decision to supplement your dog's diet with dry or other food is a completely personal choice, but you can be sure he's getting everything he needs with 4Legs.

Cheers,
Melissa and the 4Legs team

What is the gelling agent used in 4 legs meatballs?

Monica asked on May 08, 2017

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Hi Monica, carrageenan is a naturally sourced seaweed extract and is what we use as our main gelling agent.
Cheers,
Melissa and the 4Legs Team

Puppy Food - 3 Meats with Rice & Parsley

Hello I have a new puppy she is 10 weeks old. she has only been fed good quality dried kibble but i was interested in your product. Is it ok to still feed the kibble. but 4 leggs for one meal per day, just for variety?

Debra asked on Apr 14, 2017

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Hi Debra, of course you can feed our food however you like! Lots of people mix it with dry food, or alternate between different types of food. Here's our puppy food feeding guide, which might be helpful http://4legs.com.au/product/3-meats-w-rice-parsley/
If you have any further queries, just drop us a line at [email protected]
Cheers
Melissa & the 4Legs Team

Beef, Veggies & Macaroni

I need to know calories per serving for you meals. My dog is diabetic so I have to be precise with his intake. I think this information should be printed on the packaging.

Jip and Chinos mum asked on Feb 05, 2017

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Hi Jip and Chino's mum,
In regards to your question, the metabolisable energy for our Beef, Veggies and Macaroni product is 171k/cal per 100g.
Thanks for your feedback regarding packaging info, we will keep this in mind.
If you have any further questions or require some additional nutritional information, please let me know.
cheers
Melissa and the 4Legs Team

How many calories are in your 1.7kg dog rolls per 100g please???

Jeanie asked on Jan 31, 2017

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Hi Jeanie,
Thanks for getting in touch. In regards to your question, the metabolisable energy of our rolls is as follows:
Chicken and Pasta roll - 138kcal/100g
Angus Beef roll - 157kcal/100g
Please let me know if you need any further information.

Cheers
Melissa and the 4Legs Team

Hi, I have bought this product for my older dog, but I have 2 x puppies and gave them a taste they Woofed it down, has you product have all the nutrients needed for puppies as I can't see it on your packaging?

AnneW asked on Dec 28, 2016

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Hi AnneW, Thank you for your enquiry. We have a product especially for puppies. It's called 4Legs Natural Puppy 3 Meats with Rice and Parsley. The packaging is green and pink. Please email us directly via [email protected] if you would like some helping finding a stockist for the puppy food. Our adult Natural dog food varieties are fine to use with your puppies as a supplement to their diet, but we recommend using a food formulated for puppies as the main part of their daily meal. Best regards Olivia and the 4Legs team.

Lamb, Vegies & Rice

Hi, I have a Large Aussie Shepherd male dog aged 14 months. Can you tell me what quantities are needed to be given. He weighs 29.3 kilos. To date I have been giving him premium dried food but prefer to give him a raw diet. Thank you

10ACE asked on Dec 03, 2016

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It would really depend on the Dog, the packet states between 500 & 750gms for that size dog. But its as guide only. I cut the roll into 3PIeces & then share that 1/3 between our 2 dogs with 3/4 cup of good quality dry food each, but our puppies get Spoilt & get leftovers sometimes, Try it & see how you go. I hope that was some help.

Angus Beef & Vegies Roll

Can you please let me know what exactly is in the "high protein cereal blend"? Thanks

Yvonne asked on Sep 08, 2016

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Hi Yvonne,
Thanks for your query. The high protein cereal blend is a mix of wheat flour and wheat gluten. We have recently updated our ingredient labelling to reflect this.
Kind regards,
Melissa and the 4Legs team

Chicken with Vegies & Pasta

What is the difference between the chicken with pasta and veggies roll and the chicken with pasta and veggies meat balls? I have a Great Dane and would like to know the difference between the 2 products as there is quite a price difference between the 2 products

S M asked on Aug 13, 2016

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Sorry I can't help, we only use the meat balls.
I will have a look at the roll next time shopping

Regards

Harv

Hi S M, thanks for your query. The key difference between the two products is that our meatballs include a bigger variety of vegetables, including a special vegetable coating that includes coconut. They are also a more convenient offering, meaning no preparation is required and you can simply pour them out of the tray straight into your dog's bowl. Our roll product is more of a bulk offering.
Kind regards
Melissa and the 4Legs Team

I purchased a 1.7kg roll (chicken, beef, kangaroo) expiry date September 2016 from my local Woolworths last week. On dicing the roll I have found what appears to be black metal filings in the product. I have thrown the roll, but I have kept a few of the filings and some of the wrapping. I would love to hear from you - hoping that this is not actually metal filings. Jenny

Jenny asked on Aug 10, 2016

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Hi Jenny,

Thank you for getting in touch with this complaint. I can assure you that we have metal detectors in place and are confident that these are not metal filings.

The Angus Beef roll contains some kangaroo meal, which we've included to help increase the animal protein available in the food. The black filings are actually not filings but, in fact, kangaroo hair, which should not be present in our kangaroo meal but evidently is.

So, whilst these hairs are very undesirable, we are confident that they would not have been in any way harmful to your dog if they had been consumed.

This is an issue that we have taken up with our meal supplier and if they can't resolve it, we will soon change.

I hope this outcome allays your concerns regarding the quality of our dog food roll. We would like to give you a refund for your discarded roll. Please contact us via [email protected] so that we can obtain your postal address.

Best regards, Olivia and the 4Legs Team.

Thanks for your reply Olivia. I am very glad to hear that the product did not contain metal filings. I am not chasing a refund - I just didn't like the thought of my dog or anyone else's dog consuming the filings. Thank you. Jenny.

Could you please tell me how this product is cooked?

wendex67 asked on Jul 31, 2016

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The product is pre cooked so I serve it to my dog fresh from the fridge with some biscuits

Hi Wendex67, as Sarah kindly mentioned, all our products are pre cooked and ready to serve straight from the fridge.
Thanks,
Melissa and the 4Legs Team

But is it baked, fried, steamed or microwaved?

Chicken with Vegies & Pasta Roll

I am meant to put my dog on a high quality protein low phosphorus diet to assist kidney function. Does 4 Legs chicken with pasta fit this description? The mutt really likes the food but I need to know if it is nutritionally suited to his needs. Thank you. Keith

Jks asked on May 30, 2016

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Hi Keith,

Thank you for your enquiry regarding the use of 4Legs for managing poor kidney function in your dog. We are so sorry to hear that he is unwell. Unfortunately, none of the 4Legs range is really appropriate for his dietary requirements.

As you are obviously aware, dogs with chronic kidney failure require a specialised diet aimed at minimising ongoing clinical signs and slowing down progressive damage to the remaining functional kidney. The most important features of these diets are low sodium concentration, low phosphorus concentration, and at later stages of the disease, restricted protein levels. Prescription diets are designed to provide all the essential nutrients required by dogs with chronic kidney disease while maintaining low levels of the nutrients which can exacerbate clinical signs and damage to the kidneys. All our pet food is designed for normal, healthy animals and does not meet the specific requirement of your dog.

Best of luck and please let us know if you require any further information.

Kind Regards,
Dr. Felicity Banks
Veterinary Consultant
4Legs Pet Food Company

Is this a suitable diet for a 14 year old dog with kidney disease? He's becoming more fussy and won't eat the prescription diet recommended by vets.

archimeg asked on Feb 05, 2016

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Hi. I'm not an expert in this area so I can't really advise you. We feed our new puppy human grade pet mince from the butcher with cooked macaroni and frozen vegetables, mixed with some dry food. She loves it!
Hope you can find something yummy for your dog.

Dear Archimeg,

Thank you for your enquiry.

As you are most likely well aware, dogs with renal disease require a specialised diet. These diets are aimed at minimising ongoing clinical signs and slowing down progressive damage to the remaining functional kidney. The most important features of these diets are low sodium concentration, low phosphorus concentration, and at later stages of the disease, restricted protein levels. Prescription diets are designed to provide all the essential nutrients required by dogs with chronic kidney disease while maintaining low levels of the nutrients which can exacerbate clinical signs and damage to the kidneys.

All our pet food is designed for normal, healthy animals and is not a low phosphorus formulation. I'm afraid it is not suitable for your dog.

We recommend speaking to your vet about an alternative diet, they might be able to suggest a diet that you can prepare at home.

Please let us know if there is anything else we can help you with. Best of luck with your dog.

Hi is this product served cold or do you heat it up? Doesn't say on the packet so not sure. My pup hates find food ??

Jen asked on Jan 15, 2016

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I just serve it cold

Dear Jen,

Thank you for your enquiry. The food can be served chilled, direct from the fridge, or you can heat it up if you think your puppy would prefer it that way.

Please ensure that you do not serve it too hot.

Thank you Kindly

From Lauren and the 4Legs team.

I leave the portion I am going to serve out to room temperature before I give to my dogs, rather than feeding straight from the fridge.

how many calories in chicken rice veg mix i have a pug and not sure how much to feed her per day?

pam greenbury asked on Oct 11, 2015

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Hi Pam,
On an ‘As Fed’ basis the metabolisable energy (ME) level in the 900g Chicken, Rice & Vegies is approximately 185 kcal/100g. Please get in touch if you have any further questions. You can contact us via our helpdesk ([email protected]) or phone 1800 655 687 during business hours.

Best regards, Olivia and The 4Legs Team.

Is the chicken and pasta roll ok for puppies around 6 months?

Lentils asked on Oct 09, 2015

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There's puppy food specific to their diet as part of the range.

Hi Lentils,

Puppies can be fed any of the 4Legs adult formulations as long as the adult food only makes up 25% of the diet and the rest of the food given is complete, balanced and correctly formulated for puppies. This is mainly due to the special calcium and phosphorus requirements of growing puppies.

The 4Legs Puppy Food is suitable as a sole diet for small and medium breed puppies. These breeds generally reach physical maturity between 8 and 12 months. After this time they can be fed an adult formulation.

Large and giant breed puppies have different dietary requirements compared to small and medium breeds. If you would like more information on how to feed your large or giant breed puppy please contact the 4Legs Help Desk via [email protected] or phone 1800 655 687.

Best regards, Olivia and the 4Legs Team.

How much claories/kilo joules are in 100g of your vetpro5 kangaroo tray food? This will tell me exactly how much I should feed my dog.

Justin Schermer asked on Oct 03, 2015

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Hi Justin,
On an ‘As Fed’ basis the metabolisable energy (ME) level in the 800g VetPro5 is approximately 160 kcal/100g. If you have any further questions please get in touch via our helpdesk ([email protected]) or phone 1800 655 687 during business hours.

Best regards, Olivia and The 4Legs Team.

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