Booktopia Questions

93 questions from our users
Hi, I purchased a book from this site as a gift. Unfortunately it was ripped and damaged on the spine when I opened the bag. I emailed you about what to do and have heard no response. Could someone please advise next steps. Thank you Best, Evie

evangeline phillips asked on Nov 17, 2018

I have bought a book i.e. Dark circles and downloaded the same on mobile. However, all I can see is blank pages. Can you please check? Order no. #8083143

Ansh asked on Nov 07, 2018

Answer this

Hi Ansh,

Sorry for the delay in getting back to you!

I've sent you a direct email regarding this.

Kind regards,
Jessica
Customer Service

I have downloaded Dirt Music and cannot enlarge the text to a readable size. The text size option does not work!! Any suggestions?

Scott asked on Nov 05, 2018

Answer this

Sorry Scott but I no nothing about this

Hi Scott,

Sorry for the delay in getting back to you!

Which device are you using to read the eBook? Once I know this I can provide some instructions on how to increase the size.

Kind regards,
Jessica
Customer Service

Hi Jessica, am reading on a Samsung tablet model SM-T810.
Scott

Hi. I have purchased and downloaded an Ebola Om an iPad mini. When I look at my library there is a 'white book' no picture of the book. If I open it there are a lot of blank pages. I can see an index and the front cover but as I flip through the pages they are all blank white. It tells me there are 300+ pages but I can't see them. Help :(

Sue J asked on Oct 23, 2018

Answer this

Hi Sue,

Sorry to hear this! Let me know what your order number is and we'll have someone get in touch to help you with this.

Kind regards,
Jessica
Customer Service

I'm overseas and trying to download an Ebook is this possible?

Anna M asked on Oct 12, 2018

Answer this

Hi Anna,

I'm sorry, eBooks can only be downloaded while you're in Australia, however once an eBook is downloaded to your device you won't need an internet connection to read it.

Kind regards,
Jessica
Customer Service

I ordered some books on the 5th of september two of the books i have received but I don't think the other two have been shipped yet, one was a preorder but the release date was the next day. Just wanting some info on when they're expected to arrive. order number is 7776193

Rose A asked on Sep 30, 2018

Answer this

Hi Rose,

Sorry for the delay with this order, especially the pre-order title. The good news is that stock is finally on the way from the UK publisher, this is expected to arrive later this week.

I've upgraded the shipping on your order to Express Post to ensure it reaches you ASAP once the item is shipped. We'll send you an email with the tracking details when it's on the way.

Kind regards,
Jessica
Customer Service

I ordered the charmed book of shadows replica and its been seven days and hasnt arrived yet, does it take longer because its a bigger book? Im also located in melbourne

CamJac asked on Aug 14, 2018

Answer this

Hi CamJac,

Sorry for the delay in responding. Let me look into it, could I grab your order number please?

Kind regards,
Jessica
Customer Service

Do you deliver to United Kingdom?

She asked on Aug 14, 2018

Answer this

Hi She,

No, sorry, we only ship to Australia and New Zealand.

Kind regards,
Jessica
Customer Service

I have joined Booktopia today and ordered an eBook online. The payment was successful and I have had emailed to me an order number. I have downloaded the android app on my Samsung phone and tablet. Logging in is no problem, but no book. It is very frustrating as google play books is an immediate download. I would expect the same here. Can you help please?

Janine asked on Aug 02, 2018

Answer this

Hi Janine,

Let me look into it for you, could I have your order number please?

Kind regards,
Jessica
Customer Service

How do you share a purchased ebook with someone else?

Kerri D asked on Jul 02, 2018

Answer this

Hi Kerri,

eBooks can't be shared with other people, they're only available to download from your own Booktopia account. You can, however, download the eBook to as many devices as you like, as long as they're signed into your Booktopia account.

Kind regards,
Jessica
Customer Service

How do I self-publish a book on Booktopia?

Jason H asked on Jun 25, 2018

Answer this

Hi Jason,

Booktopia is a retailer - not a publisher - so we can't publish a book for you.

We source all of our titles from distributors and suppliers and so we'd recommend you try contacting a distributor. There's more information on this in our Help Centre here: https://www.booktopia.com.au/helpCentre.ep?p=affiliate&o=new-suppliers#

Kind regards,
Jessica
Customer Service

I have just put Adobe Digital Editions and the Booktopia Reader app on my Lenovo Android tablet, bought a book and EVENTUALY worked out how to down load it there and into my library. Seems to work OK. I see in the questions page here I can view/download the same book onto my PC but the download, while showing I have already downloaded it to the Lenovo only gives me the option to also load it to my LG Android phone but not the PC. Why not please? You also suggest in one answer to go to the 'Help' area but there doesn't appear to be one. Also it is awkward to scroll the pages for some reason.

Olden grey asked on Jun 24, 2018

Answer this

Hi Olden grey,

All you should need to do is download Adobe Digital Editions to this PC as well and you will need to authorise it to the same Booktopia account you used on your Android device.

Try downloading the eBook file and as long as Adobe Digital Editions is installed correctly on your PC it should automatically open and ask you to authorise. There are instructions for authorising Adobe Digital Editions in our Help Centre.

If you have any further trouble with it feel free to respond here with your order number and I'll contact you directly.

Kind regards,
Jessica
Customer Service

How do I increase text size on the booktopia reader app? I have bought an ebook in epub format and the text is too small to read on my phone.

Ekmandy asked on Jun 08, 2018

Answer this

Hi Ekmandy,

To increase the font size of a book, open the eBook on your device then tap the screen once to bring up the menu. Once you’ve done this, click Settings (this should look like a cogwheel on IOS). There will be section called "Text Size" and a plus and negative sign that will increase or decrease font size respectively.

Tap the plus sign a few times and the font size will increase. If the plus sign goes grey then you're not able to increase the size any more. Once you’ve done this, make sure you click Save to save the changes.

If you have any other enquiries please do not hesitate to contact us.

Kind regards,
Jessica
Customer Service

I work near your distribution centre. Am I able to pick up an order from there or do I have to have it posted?

Andrew asked on Jun 03, 2018

Answer this

Hi Andrew,

I'm sorry but we don't offer collection, the way we distribute orders doesn't really allow for it. Plus it becomes an OH&S issue having customers on site.

We do often have Free Shipping promotions which we only send to customers signed up for our Newsletters. We have a promotion going on right now which expires midnight on the 13th of June, the codeword is EOFYS and can be entered in at the final stage of checkout under the Gift Certificates, Store Credits and Promotion Codes heading.

I hope you'll consider ordering with us in future and taking advantage of our promotions. Be sure to get in touch if we can ever assist. :)

Kind regards,
Jessica
Customer Service

how do I increase text size on booktopia?

Shona L asked on May 27, 2018

Answer this

Hi Shona,

Just to clarify, are you using our Booktopia Reader app to read an eBook or do you want to increase the size of our website while you make purchases?

Let me know if you're on the site or using our Booktopia Reader app and I can help you with this.

Kind regards,
Jessica
Customer Service

I need access to my account while overseas. While in Aust I bought a lot of books from you so that I can read them while overseas (where I am now). From here though, I cannot access your site or my account on it. Please help. Pip

Pip asked on May 16, 2018

Answer this

Hi Pip,

It sounds like you're referring to eBooks. eBooks can only be downloaded in Australia however once downloaded you can access the eBooks anywhere and without an internet connection.

Did you download the eBooks and open them while in Australia? What device and software/program did you install to your device?

Kind regards,
Jessica
Customer Service

I just ordered 3 books giving only payment as credit card,but you did not ask me the number of my master card .I used your side before once,is it enough???probably no! I buy almost everything on line . Thank you for answering me.

Maciek asked on May 03, 2018

Answer this

Hi Maciek,

You do have the ability to store your credit card details in your account and so it's possible a stored card has been used to pay for the order. I'd be happy to check for you, I just need your order number.

Kind regards,
Jessica
Customer Service

I got an error when tried to download a book. It shows that 'this item is originally download with different user account'

Rahul asked on Apr 12, 2018

Answer this

Hi Rahul,

Sorry to hear this. We need a little more info from you regarding the issue. If I could grab your order number I'll send you a direct email.

Kind regards,
Jessica
Customer Service

Hi Booktopia, I recently purchased and downloaded a book from you. It works fine except for the fact that some pages have illustrations and I can,t see the whole picture. I.ve tried decreasing the text size which works to get a bit more of the picture but not in its entirety. The diagrams and pictures are important. Can you help? Thanks Nicky

Nic G asked on Apr 05, 2018

Answer this

Hi Nicky,

Sorry to hear about this! We'll need to get a few screenshots from you so we can raise it with the publisher. If I could grab your order number I'll send you an email.

Kind regards,
Jessica
Customer Service

Thanks. Order number is 7124361

Hi Nicky,

Thanks for that, I've sent you a direct email asking for some screenshots.

Kind regards,
Jessica
Customer Service

Hi, Can I print my ebook? Because ebook is not always comfortable to read.

AkhymbekM asked on Mar 03, 2018

Answer this

Hi there,

No sorry, eBooks are intended to only be read on a digital device. You can read the eBook on a smartphone, tablet, computer and most eReaders.

Kind regards,
Jessica
Customer Service

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